Avaya B189 Assembly Instructions

Installing and Maintaining Avaya B189 IP

Conference Phone

Release 6.6

Issue 1

September 2015

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close

proximity to an Avaya IP telephone might cause interference.

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“Toll Fraud” is the unauthorized use of your telecommunications

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Regulatory Statements

Australia Statements

Handset Magnets Statement

Danger:

The handset receiver contains magnetic devices that can

attract small metallic objects. Care should be taken to avoid

personal injury.

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS

standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including

interference that may cause undesired operation of the

device.

Le présent appareil est conforme aux CNR d'Industrie Canada

applicables aux appareils radio exempts de licence. L'exploitation est

autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only

operate using an antenna of a type and maximum (or lesser) gain

approved for the transmitter by Industry Canada. To reduce potential

radio interference to other users, the antenna type and its gain

should be so chosen that the equivalent isotropically radiated power

(EIRP) is not more than that necessary for successful

communication.

Conformément à la réglementation d'Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d'un type et d'un

gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l'intention des autres utilisateurs, il faut choisir le

type d'antenne et son gain de sorte que la puissance isotrope

rayonnée équivalente ne dépasse pas l'intensité nécessaire à

l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

Radiation Exposure Statement

This device complies with Industry Canada's RF radiation exposure

limits set forth for the general population (uncontrolled environment)

and must not be co-located or operated in conjunction with any other

antenna or transmitter.

Cet appareil est conforme aux limites d'exposition aux rayonnements

RF d'Industrie Canada énoncés dans la population générale

(environnement non contrôlé) et ne doivent pas être co-situés ou

exploités conjointement avec une autre antenne ou émetteur.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.

If this is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the

equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the

equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by

Avaya to be used with the equipment. If you use any

other equipment, it may cause failures, malfunctioning,

or fire.

• Power cords shipped with this equipment must not be

used with any other equipment. In case the above

guidelines are not followed, it may lead to death or

severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず

製品に同梱されております添付品または指定品をご使用くだ

さい。添付品指定品以外の部品をご使用になると故障や動作

不良、火災の原因となることがあります。

•同梱されております付属の電源コードを他の機器には使用し

ないでください。上記注意事項を守らないと、死亡や大怪我

など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two

conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos

condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación

no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing

to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment.

To comply with the FCC RF exposure compliance requirements, this

device and its antenna must not be co-located or operating to

conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interferences that may cause undesired

operation.

Class B Part 15 Statement

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designated to provide reasonable protection against

harmful interferences in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interferences to radio or

television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment . This equipment should be installed

and operated with minimum distance of 8 in or 20 cm between the

radiator and your body. This transmitter must not be co-located or

operating in conjunction with any other antenna or transmitter.

Trademarks

All non-Avaya trademarks are the property of their respective owners.

Linux® is the registered trademark of Linus Torvalds in the U.S. and

other countries.

Contents

Chapter 1: About this guide..................................................................................................... 7

Intended audience................................................................................................................... 7

Documentation........................................................................................................................ 7

Support.................................................................................................................................. 7

Chapter 2: Overview................................................................................................................. 8

Overview................................................................................................................................ 8

Connection layout.................................................................................................................... 8

Chapter 3: Installing the deskphone..................................................................................... 11

Avaya B189 Conference IP Phone.......................................................................................... 11

Updating phone software for installation.................................................................................. 11

Pre-installation checklist......................................................................................................... 11

Plugging in Avaya B189 Conference IP Phone........................................................................ 13

Plugging in and resetting the deskphone using the Dynamic Addressing Process....................... 13

Phone initialization................................................................................................................ 14

Understanding the plug in and reset process........................................................................... 16

Understanding unnamed registration....................................................................................... 19

PA system............................................................................................................................ 19

Connectors and controls of a PA interface box......................................................................... 20

Connecting a PA interface box to a conference phone.............................................................. 20

Chapter 4: Maintaining Avaya B189 Conference IP Phones............................................... 22

About software distribution packages...................................................................................... 22

Downloading software packages............................................................................................ 23

Contents of the settings file.................................................................................................... 24

Downloading text language files............................................................................................. 25

Applying settings to logical groups.......................................................................................... 25

Chapter 5: Using local Administrative Menu procedures................................................... 26

About Administration Menu procedures................................................................................... 26

Entering the Administration Menu......................................................................................... 26

Entering and validating IPv4 addresses................................................................................... 27

Local administrative menu...................................................................................................... 27

Setting the operational mode to 802.1X................................................................................... 28

Using the preinstallation checklist........................................................................................... 29

Changing IP address information............................................................................................ 29

Enabling and disabling the debug mode.................................................................................. 31

Clearing the deskphone settings............................................................................................. 31

Managing the PA system....................................................................................................... 32

Enabling the auxiliary port for the PA system..................................................................... 32

Turning on the internal speaker and microphones.............................................................. 33

Changing the group identifier.................................................................................................. 33

September 2015 Installing and Maintaining Avaya B189 IP Conference Phone 5

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Changing Ethernet interface control........................................................................................ 33

Logging off from the phone..................................................................................................... 34

Resetting system values........................................................................................................ 35

Restarting the phone............................................................................................................. 35

Changing SSON settings....................................................................................................... 36

Performing a self-test............................................................................................................. 37

Chapter 6: Troubleshooting................................................................................................... 38

Resolving error conditions...................................................................................................... 38

Failure to hear DTMF tones.................................................................................................... 39

Correcting a power interruption............................................................................................... 39

Using the VIEW procedure for troubleshooting......................................................................... 39

Installation error and status messages.................................................................................... 41

Operational errors and status messages................................................................................. 45

LLDP Troubleshooting........................................................................................................... 49

Proposed Solution........................................................................................................... 49

LLDP setup and troubleshooting steps.................................................................................... 50

Proposed solution for DHCP configured deskphones......................................................... 50

Proposed solution for script-configured deskphones........................................................... 51

Proposed solution for LLDP-configured deskphones.......................................................... 51

Secure Shell Support............................................................................................................. 51

Contents

6 Installing and Maintaining Avaya B189 IP Conference Phone September 2015

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Chapter 1: About this guide

Intended audience

This guide is for personnel who install the Avaya B189 Conference IP Phones, Local Area Network

(LAN), and the related server system.

Documentation

Document

number

Title Use this document to: Audience

Using

16-604295 Using Avaya B189 Conference

IP Phone

Refer to procedures for using Avaya

B189 Conference IP Phone.

End users

Administering

16-604294 Administering Avaya B189

Conference IP Phone

Refer to administrative tasks that you

can perform for Avaya B189

Conference IP Phone.

End users and

administrators

Support

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date

documentation, product notices, and knowledge articles. You can also search for release notes,

downloads, and resolutions to issues. Use the online service request system to create a service

request. Chat with live agents to get answers to questions, or request an agent to connect you to a

support team if an issue requires additional expertise.

September 2015 Installing and Maintaining Avaya B189 IP Conference Phone 7

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Chapter 2: Overview

Overview

Avaya B189 IP Conference Phone is a multiline H.323 conference phone that you can use to make

calls and hold conferences with HD quality voice.

The features of the conference phone include a 5-inch touch screen, mute, and volume control

buttons, one On-hook/Off-hook button, and a Phone button. You can navigate the menu only

through the touch screen. Bi-color LEDs provide visual indication of an incoming call, call in

progress, call on hold, and a muted microphone.

Avaya B189 IP Conference Phone supports Public Address (PA) system and two-way

communication with external microphones and speakers. As the LEDs are visible from all angles,

the conference phone visually alerts the users. You can attach additional microphones to the

conference phone to cover a wide area. The conference phone supports both Auto dialing and Edit

dialing.

Connection layout

The following table lists the connections that are available on the conference phone.

8 Installing and Maintaining Avaya B189 IP Conference Phone September 2015

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Figure 1: Connection layout on Avaya B189 IP Conference Phone

Callout number Description

1 Left side expansion microphone port

2 USB Connection

Note: This connection is reserved for future use.

3 RJ 45 Network connection socket

4 Right side expansion microphone port

5 Daisy chain connection socket

Note: This connection is reserved for future use.

6 Auxiliary connection port. This port is used to connect to a PA

system using PA System Interface Box.

7 Headset connection port

This connection is reserved for future use.

Connection layout

September 2015 Installing and Maintaining Avaya B189 IP Conference Phone 9

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Figure 2: Connection layout on Avaya B189 IP Conference Phone

Callout number Description

1 SD card slot

Overview

10 Installing and Maintaining Avaya B189 IP Conference Phone September 2015

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