Avaya IX L100 Series User manual

Use pursuant to the terms of your signed agreement or Avaya policy.

Avaya IX L100 Series Headsets, Release 1.0 Service

pack 4 (1.0.0.4) –Release Notes

30 June 2020

Contents

Contents ................................................................................................................................................................................... 1

Document changes................................................................................................................................................................... 1

Introduction............................................................................................................................................................................... 2

Installation................................................................................................................................................................................. 2

Product compatibility............................................................................................................................................................. 2

File list................................................................................................................................................................................... 2

Installing the release ............................................................................................................................................................. 2

Upgrading.............................................................................................................................................................................. 2

Troubleshooting the installation............................................................................................................................................. 3

Restoring software to previous version ................................................................................................................................. 4

What’s new ............................................................................................................................................................................... 4

Audio quality improvements across all USB models...........................................................Error! Bookmark not defined.

Fixed issues.............................................................................................................................................................................. 4

Known issues and workarounds............................................................................................................................................... 5

Smart Release connector .................................................................................................................................................. 7

Skype for Business for Mac OS......................................................................................................................................... 7

Languages supported............................................................................................................................................................... 7

Contacting support.................................................................................................................................................................... 7

Contact Support Checklist..................................................................................................................................................... 7

Contact Support Tasks.......................................................................................................................................................... 8

Document changes

Date

Description

15-June-2020

Initial Version

Use pursuant to the terms of your signed agreement or Avaya policy.

Introduction

This document provides late-breaking information to supplement Avaya IX L100 Series Headsets software and

documentation. For updated documentation, product support notices, and service pack information, go to the

Avaya Support site at http://support.avaya.com.

Installation

Product compatibility

For the latest and most accurate compatibility information go to https://support.avaya.com/CompatibilityMatrix/Index.aspx.

File list

Filename

Modification time

stamp

File size (KB)

Version number

Avaya L100 BT Controller_107.3.fwu

5/20/2020 07:10AM

921

107.3

Avaya L100 BT Controller_107.3.fwu.signature

5/20/2020 07:10AM

107.3

Avaya L100 Controller_107.3.fwu

5/20/2020 07:10AM

147

107.3

Avaya L100 Controller_107.3.fwu.signature

5/20/2020 07:10AM

107.3

Avaya L100 Touch Controller_107.3.fwu

5/20/2020 07:10AM

152

107.3

Avaya L100 Touch Controller_107.3.fwu.signature

5/20/2020 07:10AM

107.3

Avaya L159_107.3.fwu

5/20/2020 07:10AM

919

107.3

Avaya L159_107.3.fwu.signature

5/20/2020 07:10AM

107.3

AvayaInstaller_2.13.0.0.exe

6/3/2020 07:50AM

68,320

2.13.0.0

Avaya Setup Tool_1.6.0.dmg

6/3/2020 07:50AM

22,877

1.6.0

Installing the release

Avaya IX L100 USB Controllers and L159 Headset have firmware pre-installed and running. It is always recommended to

update it to latest available version. Refer to “Upgrading” section in this document.

Avaya Setup Tool application is available for download from https://support.avaya.com for MS Windows and Mac OS

platforms. This application provides call control capabilities for soft clients like Avaya Equinox, Avaya one-X Agent and

Avaya Agent for Desktop. Avaya Setup tool is used to customize headsets configuration and perform firmware upgrades.

For information about patches and product updates, see the Avaya Technical Support Web site https://support.avaya.com.

Upgrading

Avaya Setup Tool version 2.9.4.0 or later for Windows and 1.1.1.0 or later for Mac OS support automatic firmware and

software update.

1. If you are running earlier versions of Avaya Setup tool please download one of versions mentioned above from

support.avaya.com site and install/update on a PC.

2. Run Avaya Setup tool and navigate to Firmware Update tab to update headset firmware; and go to Application

Settings to update Avaya Setup tool software.

3. Click on CHECK FOR UPDATE

4. When a newer version is available on the server the notification and option to INSTALL will be appeared (see

Figure 1).

Use pursuant to the terms of your signed agreement or Avaya policy.

Figure 1.

By default, the Avaya Setup tool checks the availability of new version of software and firmware every hour and displays a

pop-up message if new version is available. The checking interval can be modified in Avaya Setup tool –Application Settings

tab –Updates checking interval.

Avaya Setup tool version lower than 2.9.4.0 does not support Automatic firmware update.

Required to manually download and install newer version from https://support.avaya.com.

For manual headset firmware update:

1. Go to Avaya Setup tool and navigate to Firmware update section, then choose “Browse” in section “Manual

firmware installation” and select required binary file to install the firmware update;

2. Wait for Firmware Installation Completed message pop up and close it. Device details section should display

installed version number.

In both cases the current version will be removed automatically when the new version is installed. It is not possible to have

more than one version of the program installed at any time.

The user settings will be migrated to the new version when the firmware is updated.

Upon successful firmware update the headset is automatically restarted. It may impact active calls if any and

result in LEDs off and lack of call control for active call established before update.

It is recommended to do the firmware update in idle state.

Troubleshooting the installation

The exact steps to recover from a failed installation depends on the cause of the failure. Before attempting a recovery please

copy the installation log files that were generated during the failed upgrade. The location and name of the files depend on

the operating system (see Table 1 for details).

Use pursuant to the terms of your signed agreement or Avaya policy.

Windows 7 & 10

Installation log folder

C:\Users\<Username>\AppData\Local\Temp\

Installation log file names

Avaya_Setup_Tool_<Date & Time>.log

Avaya_Setup_Tool_<Date & Time>_000_Installer.msi.log

Table 1

Follow these steps if an upgrade fails:

1. The first step is to determine if the upgrade failed early in the process before the existing version was uninstalled.

This is determined by attempting to open the Setup Tool and verify the version number. If that is the case, no

further steps are required.

2. Secondly, go to the list of installed programs on the PC and uninstall the program if it’s in the list. The exact

procedure to uninstall a program depends on the operating system.

3. Reinstall the old version. Verify that the version number and user settings are correct.

Restoring software to previous version

The only way to downgrade the Setup tool program is to uninstall the current version and then install a previous version. The

user settings will not be migrated when a previous version is installed.

What’s new

Avaya IX L100 Series Headsets 1.0 SP4 is a subsequent Service Pack release of wired headsets providing fixes for issues

revealed in previous releases.

Document “Avaya IX L100 Headsets API Documentation”(https://downloads.avaya.com/css/P8/documents/101063060)

contains the flow of call-control messages for the standard HID API.

The Avaya IX L100 headsets work out-of-the-box with Skype For Business softphone, Avaya IX Workplace, Avaya Agent for

Desktop. For softphones like Avaya one-X Agent, the headsets require Avaya Setup Tool to do the softphone integration.

Fixed issues

The following table includes issues which are resolved with this release of software compared to Avaya IX L100

Headsets 1.0 SP3 (1.0.0.3).

Internal ID

Issue Description

HEADSETS-418

Bluetooth | IOS devices | After answering the 2nd call, the mute LED on Headset is on although the

2nd isn’t muted

HEADSETS-417

Change color of toggles to enable softphone in PC tool

HEADSETS-405

Change the default value of existing Mute setting to ‘Beep’

When microphone muted/unmuted button is pressed, the audio event is always played as beeps no

matter the audio feedback configuration.

HEADSETS-403

Bluetooth | IOS | Mute LED turns on after answering the call if the previous call is dropped in mute

state

HEADSETS-393

Correct loudness of tone for incoming call during active call

Use pursuant to the terms of your signed agreement or Avaya policy.

Internal ID

Issue Description

HEADSETS-391

The voice loss of the first 22-30s when connecting BT Headset to Mobile phone (IOS, Android) during

active call

HEADSETS-389

After mute from headset and unmute from App, the call is auto muted after hold/resume call

HEADSETS-378

L159: Fine-tuned the default (installation) volume level.

HEADSETS-373

Mechanical QD: Fine-tuned the default (installation) volume level.

HEADSETS-365

Touch QD: Fine-tuned the default (installation) volume level.

HEADSETS-357

Avaya Setup tool should be returned idle screen and "install" button should disappear after upgrade

successfully

HEADSETS-144

BT controller | J179 phone | Headset doesn't auto-reconnect to J179 phone after Headset is reset

factory

Known issues and workarounds

Internal ID

Issue Description

HEADSETS-392

Bluetooth –Android –The call is unmuted expectedly when pressing BT call on Headset

HEADSETS-342

Avaya icon doesn’t turn off although no the call on Android phone

Workaround: disconnect and connect again or plug out and plug in again

HEADSETS-337

Vantage - 1way voice path after connecting BT during active call

Workaround: pair the headset prior making/receiving calls

HEADSETS-325

Sometimes unable to enable Avaya Equinox softphone on Avaya Setup tool and call control doesn't

work with Equinox Windows.

Workaround: restart Avaya Equinox.

HEADSETS-311

Bluetooth | L100 headset can’t hold the second call and answer the third incoming call

Workaround: Answer a third call from the endpoint.

HEDASETS-306

HEDASETS-302

Bluetooth | J179/Vantage | One-way speech path after plugging out/in “Smart Release Connector” of

Avaya L149 headset.

Workaround: Switch audio path to speaker/ handset and switch back to headset

HEADSETS-258

Intermittent - Bluetooth - No voice/ 1-way voice path on Vantage phone when playing music on mobile

phone (IOS/Android)

Workaround: Reconnect the headset

HEADSETS-257

No audio with Bluetooth connected to Windows using L100 Bluetooth Controller and powered from

external USB.

HEADSETS-256

After connecting the same Bluetooth headset to two Avaya Vantage phones there are issues with

simultaneous calls handling between two devices resulting in no voice path or one-way voice path.

It is not recommended to pair the same headset to two Vantage devices at the same time.

Use pursuant to the terms of your signed agreement or Avaya policy.

Internal ID

Issue Description

HEADSETS-255

Intermittent - Headset switches to Bluetooth mode when pairing to Bluetooth device while being on

active call over USB.

Workaround: press and hold off hook button on USB controller 2 sec to switch to USB mode back

HEADSETS-248

IOS device | The headset doesn’t automatically switch to Bluetooth mode after answering a call by BT

button on controller when logging in USB (Win/Mac) and Bluetooth (IOS phone) the same extension

(MDA)

Workaround: Switch from USB mode to Bluetooth mode

HEADSETS-247

Intermittent | J179 Phone | Cannot answer Bluetooth call from headset controller after headset FW

upgrade

Workaround: Reconnect the headset to J100 phone

HEADSETS-241

Intermittent | No voice path after factory reset headset during active call.

It is recommended to do firmware upgrade and headset settings change including reset to factory

while headset is idle and no active calls.

Workaround: Re-establish a call

HEADSETS-240

Mac OS | USB | Cannot answer second call from headset controller during active first call with Skype

for Business.

Workaround: Answer the second call from Skype for Business.

HEADSETS-229

Avaya Vantage | Bluetooth | 1-Way voice path after switch from Bluetooth to USB mode and back to

Bluetooth mode

HEADSETS-203

Mac OS | LED, call control and voice path don’t work consistently when connecting two Headsets to

same PC.

HEADSETS-182

Intermittent: 1-way voice path when plugging in 2 USB headsets

HEADSETS-165

9641GS - Headset does not play alert tone for second incoming call.

Working as designed. 9641GS phones support Bluetooth Headset Profile only which doesn’t provide

capability to perform call waiting notification.

HEADSETS-159

In setup when same Bluetooth headset is connected to two Bluetooth supported devices and handling

several simultaneous calls Bluetooth LED continues to blink after calls are dropped.

Workaround: Plug out/in the headset.

HEADSETS-54

For calls on Android devices connected over Bluetooth to L100 Headsets - the call doesn’t hold when

pug out Smart Release connector.

Workaround: Plug back the Smart Release connector to continue a call or hold the call from the

application.

HEADSETS-53

The call doesn’t auto-resume if unplug USB cable during active call and then plug back. The call is

put on hold.

Workaround: Resume a call from the application

HEADSETS-52

L100 BT controller: Cannot reconnect to Android 8 device after USB plug out during active call.

Intermittent issue happens more often using Samsung Galaxy S8.

Workaround: Plug out/plug in the headset again

Use pursuant to the terms of your signed agreement or Avaya policy.

Smart Release connector

Problem: The Smart Release detection for multi-call scenarios is not supported which leads to an issue that for 3 and more

simultaneous calls the call will not be automatically resumed after plugging in Smart Release connector.

Impacts: L129/L139/L149 connected via Smart Release

Workaround: Resume the call on the phone.

Skype for Business for Mac OS

Due to specifics of Skype for Business on Mac OS taking exclusive control over USB headset there is a compatibility issues

running Skype for Business and Avaya Equinox on same Mac OS desktop. It is recommended to have one soft client

running at the same time to avoid interoperability issues. The list of issues discovered:

Internal ID

Issue Description

HEADSETS-

328

Skype for Business - The 1st call and 2nd calls are dropped when single press to call button on hook

switch during 2nd call ringing.

Workaround: answer calls from Skype

HEADSETS-

271

Equinox Mac OS | Call LED turns off and call control doesn’t work after plugging in headsets to MAC

during active call.

Workaround: shut down Skype for Business

HEADSETS-

238

Intermittent | Cannot answer call from headset while the call is ringing with SFB

Workaround: short press the hook key of headset for 2 times.

HEADSETS-

192

Call LED and call control doesn’t work with Avaya Equinox when connecting Skype for Business and

Avaya Equinox at same time.

Workaround: shut down Skype for Business

HEADSETS-

188

Call LED doesn’t turn on when making outgoing call from Skype for Business

HEADSETS-

187

Intermittent: "Error during reading of settings" message when plugging in L159 to Mac

Workaround: shut down Skype for Business

HEADSETS-

186

The call LED and mute LED still turn on although the call is dropped after switch from L159 to local

speaker on Skype for business

Workaround: Press call LED to turn off

Languages supported

English

Contacting support

Contact Support Checklist

If you are having trouble with Avaya IX L100 Series Headsets, you should:

1. Retry the action. Carefully follow the instructions in written or online documentation.

2. Check the documentation that came with your hardware for maintenance or hardware-related problems.

Use pursuant to the terms of your signed agreement or Avaya policy.

3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya

documentation available.

If you continue to have a problem, contact Avaya Technical Support:

1. Log in to the Avaya Technical Support Web site https://support.avaya.com.

2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya

support Web site.

If the setup includes Avaya Setup tool installed on PC and USB connectivity to this PC, the log files can be obtained for

better troubleshooting at C:\Users\<username>\AppData\Local\Avaya\Avaya Setup Tool\logs.

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information,

see the Escalation Contacts listings on the Avaya Web site.

Contact Support Tasks

You may be asked to email one or more files to Technical Support for analysis of your application and its environment.

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