Avaya 700457013 User manual

03-603203 Issue 1 May 2009 1

Job Aid: Installing the upgrade memory kit in the

G450 / G430 Media Gateway

!Important:

Important: Always check the Avaya Support Website for Product Support Notices at

http://support.avaya.com and select Communication Manager > Product

Support Notices.

This Job Aid describes the steps required to install the upgrade memory kit components in the

Avaya G450 and Avaya G430 media gateways.

The upgrade memory kit enables increasing the number of announcement files on the gateway

from 256 to 1024, by storing them on a removable compact flash. This also increases the total

amount of announcement time from 45 minutes to four hours. Since the announcements are

played from RAM, you must also increase RAM. The upgrade memory kit consists of:

●1 GB compact flash memory card

●Two RAM cards. Use the RAM card applicable to your gateway, as detailed below.

The following sections describe the steps required to install or remove the upgrade memory kit

components in the Avaya G450 and Avaya G430:

●Ordering equipment

●Inserting or replacing a RAM card

●Inserting or removing a compact flash memory card

Ordering equipment

When ordering the upgrade memory kit, quote the following comcode:

Table 1: Upgrade memory kit comcode for customer and services ordering

Product Comcode

Upgrade memory kit 700457013

Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

2 Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

Inserting or replacing a RAM card

The following sections provide instructions for:

●Inserting or replacing a RAM card in the G450

●Replacing a RAM card in the G430

Inserting or replacing a RAM card in the G450

Note:

Note: There are two hardware versions of the G450, referred to as G450 1.x and

G450 2.x. G450 1.x is the G450 version with hardware suffix 1, and the G450 2.x

is the G450 version with hardware suffix 2. The hardware suffix of the G450 is

printed on the label displayed on the rear of the G450 chassis.

In cases where the instructions differ depending on the G450 version,

instructions are given for both versions.

The G450 has two RAM slots. The basic configuration includes one 256 MB RAM card.

The slots are located on the G450 main board. You must pull out the main board to remove or

insert a memory card. The G450 supports hot insertion and removal of the main board without

power drop. However, all services are suspended while the G450 main board is out, and all

calls passing through the gateway are disconnected. Any translation and other data that is in

the running configuration but has not been saved to the startup configuration is lost.

To increase RAM memory in the gateway:

●In the G450 1.x, insert the 256 MB RAM card provided in the kit into the second RAM slot.

●In the G450 2.x, remove the RAM card from the main board and replace it with the 512 MB

RAM card provided in the kit.

These procedures include the following steps:

1. Removing the G450 main board.

2. Upgrading RAM memory:

●In the G450 1.x, see Inserting a G450 1.x RAM card.

●In the G450 2.x, see Replacing the G450 2.x RAM card.

3. Reinserting the G450 main board.

Inserting or replacing a RAM card

03-603203 Issue 1 May 2009 3

Removing the G450 main board

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not

touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use

an anti-static bag.

!CAUTION:

CAUTION: The connector pins can be bent or damaged if the module is handled roughly, or if

misaligned and then forced into position.

1. Unscrew the two captive screws, one at each side of the main board front panel (see

Figure 1).

2. Open the latches on both sides of the main board.

3. Grasp the latches and pull out the main board from its slot.

4. Place the main board carefully on a flat surface.

Figure 1: Removing and inserting the main board

Inserting a G450 1.x RAM card

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not

touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use

an anti-static bag.

1. Locate the empty RAM slot (see Figure 2).

2. Make sure the white latches at either side of the empty RAM slot are open outwards.

3. Insert the 256 MB RAM card provided in the kit into the RAM slot and push down, until the

two latches on either side of the card lock into place.

Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

4 Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

Figure 2: Inserting a RAM card in a G450 1.x

Note:

Note: To remove a RAM card, open the latches on both sides of the RAM slot housing

the RAM card. The RAM card lifts up. Pull out the RAM card.

Replacing the G450 2.x RAM card

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not

touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use

an anti-static bag.

1. Locate the RAM slot holding the RAM card (see Figure 7).

2. Open the latches on both sides of the RAM slot. The RAM card lifts up.

Inserting or replacing a RAM card

03-603203 Issue 1 May 2009 5

3. Pull out the 256 RAM card.

!Important:

Important: Make sure to remove the 256 RAM card. Failure to do so may result in continuous

resets.

4. Insert the 512 RAM card provided in the kit into the RAM slot, and push in all the way. Do

not use too much force.

5. Flatten the RAM card so it is flush with the main board. The latches at both sides click shut.

Figure 3: Replacing a RAM card in a G450 2.x

Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

6 Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

Reinserting the G450 main board

1. Verify that the latches on both sides of the main board are open.

2. Insert the main board into the slot.

3. Push the main board in until the latches begin to close.

4. Close the latches.

5. Close and tighten the two captive screws on the front panel.

6. Use the show platform mainboard CLI command to check the memory modules

status. In the command output, the lower RAM slot is referred to as Memory socket #1, and

the upper RAM slot is Memory socket #2.

●A G450 1.x with increased memory displays, for example:

●A G450 2.x with increased memory displays, for example:

MEMORY SOCKET #1

------------------

Type : 256MB DDR SDRAM memory module with ECC

Serial Number : 749f5c9f

Manufacture Part Num : 9VDDT3272AY-335G4

Faults : No Fault Messages

MEMORY SOCKET #2

------------------

Type : 256MB DDR SDRAM memory module with ECC

Serial Number : 749f5cb4

Manufacture Part Num : 9VDDT3272AY-335G4

Faults : No Fault Messages

MEMORY SOCKET #1

------------------

Type : 512MB DDR SDRAM memory module

Serial Number : 0550749f

Manufacture Part Num : 9VDDT3272AY-335G4

Faults : No Fault Messages

MEMORY SOCKET #2

------------------

Type : UNKNOWN

Serial Number : UNKNOWN

Manufacture Part Num : UNKNOWN

Faults : UNKNOWN

Inserting or replacing a RAM card

03-603203 Issue 1 May 2009 7

Replacing a RAM card in the G430

The G430 has a single RAM slot housing a 256 MB RAM card. If you wish to support an

increased number of announcement files, you must upgrade the G430 memory by replacing the

256 MB RAM card with a 512 MB RAM card.

The RAM slot is located on the G430 main board. You must remove the G430 cover to replace

a RAM card. This procedure includes the following steps:

1. Removing the G430 cover

2. Replacing the G430 RAM card

3. Replacing the G430 cover

Removing the G430 cover

VOLTAGE ALERT:

VOLTAGE ALERT: Disconnect the G430 from the external power source before proceeding.

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Do not touch any components on the printed circuit board.

1. Disconnect the G430 power cable from the mains power supply.

2. Disconnect all cables (data and power) connected to the G430 and its media modules, both

front and rear. Note to which connector each cable is connected, so that you can reconnect

them correctly.

3. Remove the G430 from the rack or wall, if it is wall or rack mounted.

4. If mounting brackets are attached to the G430, remove them.

5. Unscrew the eight cover screws, indicated by small arrows etched into the cover:

- Remove one screw from the top (see Figure 4).

- Remove four screws from the right side (see Figure 5).

- Remove three screws from the left side (see Figure 6).

6. Lift the cover off the G430.

Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

8 Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

Figure 4: Removing the G430 cover screw from the top of the device

Figure notes:

1. G430 top cover screw

Figure 5: Removing G430 cover screws from the right side

Figure notes:

1. – 4. Four G430 right-side cover screws

Figure 6: Removing G430 cover screws from the left side

Figure notes:

1. – 3. Three G430 left-side cover screws

Inserting or replacing a RAM card

03-603203 Issue 1 May 2009 9

Replacing the G430 RAM card

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not

touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use

an anti-static bag.

1. Locate the RAM slot (see Figure 7).

2. Open the latches on both sides of the RAM slot. The RAM card lifts up.

3. Pull out the 256 RAM card.

4. Insert the 512 RAM card provided in the kit into the RAM slot and push in all the way. Do not

use too much force.

5. Flatten the RAM card so it is flush with the main board. The latches at both sides click shut.

Figure 7: Replacing the G430 RAM card

Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

10 Job Aid: Installing the upgrade memory kit in the G450 / G430 Media Gateway

Replacing the G430 cover

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Do not touch any components on the printed circuit board.

1. Place the G430 cover back on the unit.

2. Screw in the eight cover screws you previously removed. Their locations are indicated by

small arrows etched into the cover:

●One screw on the top (see Figure 4).

●Four screws on the right side (see Figure 5).

●Three screws on the left side (see Figure 6).

3. Attach the mounting brackets to the G430, if applicable.

4. Replace the G430 in the rack or mount on the wall, if applicable.

5. Re-connect all cables (data and power) that you disconnected from the G430 and its media

modules, both front and rear.

6. Connect the G430 power cable into a mains socket.

7. Use the show platform mainboard CLI command to check the status of the G430 and

its memory module. For example, when the G430 is working properly, sample output

includes:

MAINBOARD BOARD

---------------

Type : G430 mainboard

Description : Avaya Inc., G430 Media Gateway

Serial Number : 08IS26191011

HW Vintage : 1

HW Suffix : C

FW Version : 29.22.50

Faults : No Fault Messages

RAM MEMORY SOCKET #1

--------------------

Type : 512MB DDR SDRAM memory module

Serial Number : 0b2c7605

Manufacture Part Num : 64A6M64M8L-A06EWQU

Faults : No Fault Messages

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