Avaya B189 User manual

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 1 of 4

PhoneQuickReferenceGuide(QRG)

B189 IP-Conference/Speakerphone

PlacingaCall&SendingCallstoCoverage

InternalCalls

1. Press Dial Pad if it is not displayed

2. Dial the 5 digit extension OR press Contacts and

Select/Press the contact desired

Note: The Speaker button will hang-up the phone

LocalCalls

1. Press Dial Pad if it is not displayed

2. Dial 9 and 10-digit local number

LongDistanceCalls(Domestic&Canada)

1. Press Dial Pad if it is not displayed

2. Dial 9 + 1 + Area Code and Number

3. Enter the 6-digit Authorization Code when the Recall

Dial Tone (3-beeps & Dial Tone) is heard

LongDistanceCalls(International)

1. Press Dial Pad if it is not displayed

2. Dial 9 + 011 + Country Code and Number and (#)

3. Enter the 6-digit Authorization Code when the Recall

Dial Tone (3-beeps & Dial Tone) is heard

SendCallstoCoverage(AssistantorVoiceMail)

Activate From An Idle Phone

1. Press Dial Pad if it is not displayed

2. Dial *8 and receive 3-beep Confirmation Tone

3. Press Speaker to hang-up

Cancel From An Idle Phone

1. Press Dial Pad if it is not displayed

2. Dial #88 and receive 3-beep Confirmation Tone

3. Press Speaker

AnsweringaCall

1. Press Answer or Press Ignore or Press Speaker

Hang-up aCall

1. Press Speaker

Volume Controls

Mute Microphone

Redial

Dial Pad

Speaker

(On/Off)

Contacts

Line

Appearance

Buttons

Display &

Hold Button

Access

Features

Settings

including

Set ID

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 2 of 4

TransferringCalls

Features on an Active Line. When a line is active, the

Hold Conference, Transfer and Drop

buttons display

For the instructions below where “Dial the Number…” is stated, you

may instead Press or Contacts and select an entry.

TransferaCall(Blind/PushTransfer)

1. Press Transfer

2. Dial the number to which the call will be transferred

3. Press Complete and Hang Up

To stop the transfer, press Cancel to return to your original

party

If you make a dialing error, press

Line Appearance to return to the line on hold and depress

that line to take it off-hold and re-start the process

TransferaCall&Connect/ConferenceParties

1. Press Conference

2. Dial the number to which the call will be transferred

3. Wait for the party to answer, announce call

4. Press Join Introduce Parties and Hang Up

To stop the transfer, press Cancel to return to your original

party

If you make a dialing error, press

Line Appearance to return to the line on hold and depress

that line to take it off-hold and re-start the process

TransferaCallinto VoiceMail:

ForCallstoAnotherPartyAnsweredonYourLine

1. Press Transfer

2. Dial the Express Messaging number for the Voice

Mail system of the desired party

•Unified Messaging 87300

3. Press Dial Pad and dial (# #)

4. Follow the prompts & Press Complete & Hang Up

ConferenceCalls

You can have a total of 6 lines on a conference call

(including yourself).

SetupConferenceCalls

1. Have the first participant on the line

2. Press Conference or Add as indicated on screen

3. Dial the next participant

4. Press Join

5. Continue until all parties have been added

DisplayingDropping&MutingPartiesona

Conference

1. To List Parties - Press Details

2. To then Mute an Outside Party

»Press on the line to be muted

»Note: The muted party may un-mute

themselves by pressing (#) on their phone.

Press Refresh and the Microphone Symbol

to re-mute them

3. To Drop a Party, press the on the line to be

dropped and follow the prompts

ConferencingBetweenTwoLines

1. Place the 1st line on Hold

2. Answer or connect to the 2nd line

3. Press Conference

4. Press

Line Appearance

4. Select/Press the button of the 1st line

5. Press Join Introduce the Parties

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 3 of 4

ContactsFeatures

ViewContactsDetails

1. Press Contacts

2. Press the person symbol located in the right of the

contact to view the details

3. Press Back to exit Contacts

CallingaContact

1. Press Contacts

2. Press the Contact to be called by touching the name

field

AddaNewContact

1. Press Contacts

2. Press Add

3. Touch the name field to bring up the keyboard display

and enter the name

4. Press √to accept the entry

5. Enter the telephone number (reminder: dial 9 to get

an outside line)

6. Press Save

7. Press Back twice to exit Contacts

EditaContact

1. Press Contacts

2. Press the person symbol located in the right of the

contact to view the details

3. Press Edit and edit the contact

4. Press Save

5. Press Back twice to exit Contacts

DeleteaContact

1. Press the person symbol located in the right of the

contact to view the details

2. Press Delete twice two confirm

3. Press Back to exit Contacts

MiscellaneousTelephoneOperations,

Options,andInformation

PlacingaCallonHoldandAnsweringAnotherCall

1. If you are already on a call, your choices are:

•Hold the existing call and answer the new call

•Press the Ans-Hold button

•End/Drop the existing call and answer the new call

•Press the Ans-Drop button

•Ignore the new call and silence the ring tone

•Press the Ignore button

PlacingaCallonHoldandViewingCallsOnHold

To place a call on Hold, press the

Hold button to see lines on hold and resume

conversation on one of them press

Line Appearance to display the lines on hold

ForwardanExtension

1. Get Dial Tone on the extension to be forwarded

2. Press *2 and the extension to where the phone will be

forwarded (typically interoffice only)

3. To deactivate forwarded calls, get Dial Tone on the

line that was forwarded

4. Press #22

Note: If your calls are not answered at the forwarded-to

station or if the forwarded-to station is busy, your calls will

be re-directed to your Coverage Path, e.g. to Voice Mail or to

Assistant then Voice Mail.

Send All Calls overrides Forwarding. Be sure to turn-off

Send All Calls for calls to forward.

ExtensionFormatandInter-officeDialing:

•You must dial 5-digits when calling extensions

•Direct Dial Numbers are:

DIRECT DIAL EXTENSION/5-DIGIT DIAL

404-251-xxxx 1-xxxx

404-712-xxxx 2-xxxx

770-784-xxxx 4-xxxx

404-686-xxxx 6-xxxx

404-727-xxxx 7-xxxx

404-778-xxxx 8-xxxx

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 4 of 4

SetIDandDialPadDisplay&LineAppearanceDisplay

As shown in the left-hand picture below, the top of the display

provides the Set ID (18990 shown) and the time.

As shown in the right-hand picture below, the line appearances

are shown.

ImportantPhoneNumbers

Service Desk – 404-727-7777

Please see http://it.emory.edu/telephones for other Telephone

Quick Reference Guides (QRGs) and Detailed Telephone

Instructions

Please see http://it.emory.edu/voicemail for QRGs on Voice

Mail

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