AT&T SB67030 User manual
© 2011–12 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 9.0 08/12
AT&T SB67030/SB67031 Deskset and Accessories
User’s Guide
2
Synapse SB67030/031 Deskset & Accessories User’s Guide
C
ONTENTS
Preface ..............................................................................................................8
Additional Documentation .................................................................................................................................8
Topic Navigation .....................................................................................................................................................9
Text Conventions.................................................................................................................................................... 9
Overview.........................................................................................................10
Synapse System Overview .............................................................................................................................. 11
Deskset Description............................................................................................................................................ 12
Deskset Hard Keys............................................................................................................................. 13
Deskset Idle Screen........................................................................................................................... 14
Modes of Operation ........................................................................................................................................... 15
Call Appearance Mode .................................................................................................................... 15
Line Appearance Mode.................................................................................................................... 16
Setting Your Password...................................................................................................................................... 16
Deskset Soft Keys................................................................................................................................................ 17
Deskset Status Indicators................................................................................................................................ 18
Call Indicators in Call Appearance Mode................................................................................................ 19
Call Indicators in Line Appearance Mode ............................................................................................... 20
Call Status Icons ................................................................................................................................. 21
Call Status LEDs.................................................................................................................................. 22
Deskset Dial-Pad Entry..................................................................................................................................... 23
Using the Speakerphone.................................................................................................................................. 24
Using Help Screens............................................................................................................................................. 24
About the Auto Attendant .............................................................................................................................. 25
Caller Options ...................................................................................................................................... 25
SB67040 Cordless Handset (Optional)..................................................................................................... 26
Cordless Handset Description...................................................................................................... 27
Cordless Handset Liquid Crystal Display (LCD) ................................................................... 29
Cordless Handset Soft Keys.......................................................................................................... 31
Cordless Handset Screen Icons...................................................................................................31
Using the Cordless Handset Speakerphone ......................................................................... 32
Switching Between Deskset and Cordless Handset ......................................................... 32
Deskset/SB67040 Cordless Handset Comparison ............................................................ 33
Deskset-Handset Interaction ........................................................................................................ 35
Answering a Call While Another Device is on a Call .............................................. 35
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Incoming Calls............................................................................................................................. 35
Held Calls....................................................................................................................................... 35
Clocks .............................................................................................................................................. 35
Status............................................................................................................................................... 35
Cordless Handset Battery Charging.......................................................................................... 36
Cordless Handset Low Battery Notification ................................................................. 36
Power-Save Mode...................................................................................................................... 37
Cordless Handset Connection Loss Notification ................................................................ 38
Searching a List Using the Cordless Handset Dial Pad.......................................... 38
Dial-Pad Entry.............................................................................................................................. 39
TL7600 Cordless Headset (Optional)......................................................................................................... 40
Cordless Headset Description...................................................................................................... 41
Cordless Headset Operation......................................................................................................... 42
Outgoing Calls...............................................................................................43
Active Call Screen............................................................................................................................................... 44
Predialing................................................................................................................................................................. 45
Live Dialing ............................................................................................................................................................. 46
Making a Call from a List................................................................................................................................. 47
Calling a Busy Extension ................................................................................................................................. 48
Making an Intercom Call.................................................................................................................................. 49
Calling a Restricted Number.......................................................................................................................... 50
Calling Restricted Numbers on Your Extension.................................................................. 50
Calling Restricted Numbers Using Another Extension .................................................... 51
Making Calls with the Cordless Handset................................................................................................. 52
Active Call Screen.............................................................................................................................. 52
Predialing ............................................................................................................................................... 53
Live Dialing ............................................................................................................................................ 54
Making Calls with the Optional TL7600 Cordless Headset............................................................ 55
Incoming Calls ...............................................................................................56
Incoming Call Screen......................................................................................................................................... 57
Incoming Call Indication .................................................................................................................................. 58
Call Appearance Mode .................................................................................................................... 58
Line Appearance Mode.................................................................................................................... 59
Answering a Call.................................................................................................................................................. 60
Ignoring a Call....................................................................................................................................................... 61
Forwarding All Calls........................................................................................................................................... 62
Call Screening ....................................................................................................................................................... 63
Auto Answering.................................................................................................................................................... 64
Answering Direct Intercom Calls................................................................................................ 65
Answering Calls in the Call Queue............................................................................................................. 66
Answering Calls from Idle Mode................................................................................................. 66
Viewing the Queued Calls List..................................................................................................... 67
Answer a Call with the Cordless Handset .............................................................................................. 68
Incoming Call Indication ................................................................................................................. 69
Answering a Call................................................................................................................................. 70
Multiple Incoming Calls................................................................................................................... 70
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Call Management ..........................................................................................72
Call Management................................................................................................................................................. 73
Putting a Call on Hold in Call Appearance Mode............................................................................... 74
Putting a Call on Hold in Line Appearance Mode .............................................................................. 75
Transferring a Call in Call Appearance Mode ....................................................................................... 76
Transferring a call to a busy extension................................................................................... 78
Transferring a Call in Line Appearance Mode....................................................................................... 79
Making a Conference Call............................................................................................................................... 81
Putting a Conference on Hold..................................................................................................... 82
Ending a Conference ........................................................................................................................ 83
Parking a Call........................................................................................................................................................ 84
Retrieving a Parked Call ................................................................................................................. 85
Call Management Using the Cordless Handset.................................................................................... 86
Active Call Screens............................................................................................................................ 87
Transferring ........................................................................................................................................... 88
Transferring to an Extension................................................................................................ 88
Transferring to an External Number................................................................................. 89
Making a Conference Call.............................................................................................................. 90
Putting a Conference Call on Hold................................................................................... 91
Ending a Conference Call...................................................................................................... 91
Managing Held Calls ......................................................................................................................... 93
Held Call Options ............................................................................................................................... 94
Parking a Call....................................................................................................................................... 95
Parking an Active or Held Call............................................................................................ 95
Retrieving a Parked Call From Any Extension............................................................. 95
Using a Corded Headset................................................................................................................. 96
Call Management Using a Headset ............................................................................................................ 97
Accessing Items in Lists ..............................................................................98
Accessing the Queued Calls List ................................................................................................................. 99
Accessing the Park List ..................................................................................................................................100
Accessing Voicemail.........................................................................................................................................101
About the Extension List................................................................................................................................103
Accessing the Extension List ......................................................................................................104
Accessing the Quick-Dial List......................................................................................................................105
Editing Quick Dial Entries.............................................................................................................106
About the Redial List.......................................................................................................................................107
Accessing the Redial List .............................................................................................................108
Deleting Redial Entries ..................................................................................................................109
Searching the Directory or Extension Lists Using the Dial Pad.................................................110
Accessing the Held Calls List ......................................................................................................................111
Accessing and Managing Items in Lists with the Cordless Handset .......................................112
About the Cordless Handset Extension List........................................................................113
Accessing an Extension with the Cordless Handset.......................................................113
Accessing the Quick-Dial List with the Cordless Handset...........................................114
Accessing the Redial List with the Cordless Handset ...................................................115
Searching the Directory or Extension Lists Using the Dial Pad................................116
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Directory ...................................................................................................... 117
Using the Directory...........................................................................................................................................118
Viewing Directory Entries ..............................................................................................................................119
Creating a New Personal List Entry........................................................................................................121
Editing a Personal List Entry........................................................................................................................122
Storing Directory Entries from the Call Log or Redial List...........................................................123
Deleting a Personal List Entry ....................................................................................................................124
Sorting Directory Entries................................................................................................................................125
Accessing the Directory with the Cordless Handset .......................................................................126
Voicemail ..................................................................................................... 128
Voicemail Overview ..........................................................................................................................................129
Group Mailbox Overview ..............................................................................................................131
Accessing Your Messages .............................................................................................................................133
Message Playback............................................................................................................................134
Forwarding a Message...................................................................................................................137
Forwarding a Voicemail Message ....................................................................................137
Recording an Introduction to Send with a Forwarded Message......................139
Sending a New Message to a Distribution List...................................................................................140
Deleting Messages............................................................................................................................................142
New Message Status Indications (! Icons).............................................................................................143
Accessing Your Voicemail Remotely........................................................................................................144
Accessing Personal Voicemail with the Cordless Handset...........................................................147
Voicemail Notification on the Cordless Handset..............................................................148
Retrieving Personal Voicemail with the Cordless Handset .........................................149
Reviewing Messages with the Cordless Handset .............................................................150
Managing Personal Voicemail with the Cordless Handset..........................................151
Call Log ........................................................................................................ 153
Using the Call Log ............................................................................................................................................154
Managing Missed Calls....................................................................................................................................156
Reviewing the Call Log List..........................................................................................................................157
Listening to Voicemail From the Call Log............................................................................158
Storing Call Log Entries..................................................................................................................................159
Deleting Call Log Entries...............................................................................................................................160
Accessing the Call Log with the Cordless Handset .........................................................................162
Using the Call Log with the Cordless Handset .................................................................163
Managing Missed Calls with the Cordless Handset ........................................................164
Reviewing the Call Log with the Cordless Handset........................................................164
Playing Voicemail Messages in the Call Log with the Cordless Handset ............165
Deleting Call Log Entries with the Cordless Handset....................................................165
Paging........................................................................................................... 167
Paging All Extensions or a Paging Zone ...............................................................................................168
Single-Zone Overhead Paging ....................................................................................................................169
Multi-Zone Overhead Paging.......................................................................................................................170
Paging with the Cordless Handset ...........................................................................................................171
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Deskset Settings ........................................................................................ 172
Deskset Menu......................................................................................................................................................173
Deskset Settings ................................................................................................................................................174
Display ...................................................................................................................................................175
Sounds ...................................................................................................................................................175
Preferred Audio.................................................................................................................................177
User Settings........................................................................................................................................................178
Greetings ..............................................................................................................................................179
Recording a Greeting.............................................................................................................181
Call Forward All and Call Forward–No Answer ................................................................182
Automatic Answering .....................................................................................................................184
Voicemail Memory............................................................................................................................186
Name Recording ...............................................................................................................................187
Registering an Optional Cordless Handset .........................................................................189
Registering an Optional Cordless Headset .........................................................................191
Deregistering a Cordless Handset or Headset ..................................................................192
Deregistering the Cordless Handset or Headset without the Deskset.........193
Cordless Accessory Registration and Deregistration Time-Out................................194
Setting and Changing Your Password ...................................................................................195
Setting the Voicemail to Email Mode.....................................................................................196
Admin Settings....................................................................................................................................................197
Deskset Information.........................................................................................................................................198
Using Do Not Disturb (DND) ........................................................................................................................199
Auto-Attendant Settings................................................................................................................................200
Cordless Handset Settings............................................................................................................................202
Setting Cordless Handset Contrast .........................................................................................203
Setting the Cordless Handset Sounds ...................................................................................203
Setting the Cordless Handset Ringer and Voice Volume ....................................204
Setting the Cordless Handset to Factory Default............................................................205
Viewing the Cordless Handset Product ID...........................................................................205
Web Interface ............................................................................................. 206
Accessing the Web User Interface (WebUI).........................................................................................207
Error Handling....................................................................................................................................208
Basic Settings......................................................................................................................................................209
Personal Directory ............................................................................................................................................211
Quick-Dial Keys ..................................................................................................................................................213
Voicemail Distribution .....................................................................................................................................214
Help ..........................................................................................................................................................................217
Troubleshooting ......................................................................................... 218
Common Troubleshooting Procedures...................................................................................................219
Display Messages...............................................................................................................................................221
Calls Generally....................................................................................................................................................223
Incoming Calls.....................................................................................................................................................227
Outgoing Calls ....................................................................................................................................................230
Voicemail ...............................................................................................................................................................232
Other Deskset Features..................................................................................................................................235
WebUI......................................................................................................................................................................237
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Synapse SB67030/031 Deskset & Accessories User’s Guide
PC/Deskset Interaction ..................................................................................................................................238
SB67040 Cordless Handset..........................................................................................................................239
TL7600 Cordless Headset .............................................................................................................................245
Appendixes.................................................................................................. 250
Appendix A: Soft Keys.....................................................................................................................................250
Deskset Soft Keys.............................................................................................................................250
Cordless Handset Soft Keys........................................................................................................252
Appendix B: Technical Specifications......................................................................................................253
Appendix C: Maintenance..............................................................................................................................254
Appendix D: Important Safety Instructions...........................................................................................255
Appendix E: GPL License Information .....................................................................................................256
Glossary ....................................................................................................... 257
Preface 8
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Synapse SB67030/031 telephone
with firmware version 3.0.0 or newer, and its optional accessories. See page 198 for
instructions on checking the firmware version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 255. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at www.telephones.att.com/synapseguides.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
Preface 9
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Topic Navigation
This Synapse SB67030/031 Deskset & Accessories User’s Guide features easy navigation
between topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document. Bold text in blue
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Line Appearance
mode
Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.
Example of a Note.
Example of a Caution.
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Overview 10
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
CHAPTER
1
O
VERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67030/031 Deskset and accessories and provides an
overview of the Synapse System and the external features of the Deskset.
“Synapse System Overview” on page 11
“Deskset Description” on page 12
“SB67040 Cordless Handset (Optional)” on page 26
“TL7600 Cordless Headset (Optional)” on page 40.
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