Arris Touchstone TG2472 User manual

Self-installation guide for your for your ARRIS

TG2472 modem

Replacing your modem

Obtaining your Wi-Fi credentials

Installation kit

Your installation kit includes:

Installation time: Up to 30 minutes (including activation and setup)

If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the

instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.

1. To obtain your Wi-Fi credentials, log in to My Account at cogeco.ca/myaccount.

2. Select Equipment from the left menu.

3. Your Wi-Fi name and password will be listed under Your Wi-Fi settings.

4. To validate your Internet connection, connect a wireless device to your Wi-Fi network using the default name and

password.

Coaxial cable Ethernet

cable Power cordModem

Important: While you are replacing your modem, your phone and Internet services will not be operational. We

recommend you perform the procedure at a time when your phone and Internet services are not actively being used

in your household.

Installing and activating your modem

Locate a coaxial wall outlet. When determining the optimal location to install

your Wi-Fi modem, consider placing it:

• Central to the areas where you use the Internet most often

• Close to devices you need to connect by wire, such as a landline

phone

• Preferably 3 feet from the ground

• In an open space, away from any obstacle that may block the

Wi-Fi signal, such as wireless electronics, or materials such as

metal, concrete, or mirrored surfaces

Choose the central location of

your living areas.

Self-installation guide for your for your ARRIS

TG2472 modem

Connecting your telephone service

Connect the coaxial cable provided from the wall outlet to the cable connector

at the rear of the modem. Firmly hand-tighten the cable to avoid damaging the

connectors.

Connect the power cord to the modem and to an active electrical outlet. This will

start the synchronization process and may take up to 20 minutes for the modem

to come online.

The online light on the front of your modem will blink with a blue colour while it

is synchronizing. Once the process has completed, the online indicator light will

turn solid blue.

If you do not see the correct indicator light pattern after 20 minutes, try moving

your modem to another coaxial outlet in the home (if available) and repeat the

above process.

If your phone uses an electrical power supply, ensure it is connected to the base

of your phone.

Connect a telephone wire (not provided) from the base of your phone to the Tel 1

jack on the back of the modem.

If you subscribe to 2 telephone lines, you may attach a second phone to the Tel 2

phone jack.

If you have forgotten what phone number you have been assigned, dial 21#

from your Cogeco home phone and a message will provide you with your phone

number.

Self-installation guide for your for your ARRIS

TG2472 modem

Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate

the call with the correct address in the event of an emergency. New generation Phone equipment does not

include an external backup battery. Sold separately with any subscription to an UltraFibre 60 and higher Internet

package.

03995_20220105_ARRIS_TG2472_EN

FAQs

Technical support

Visit our website at cogeco.ca and join us

For additional information, refer to the following online resources:

Self-installation: cogeco.ca/selfinstall

Battery backup: cogeco.ca/battery

Wi-Fi: cogeco.ca/wifisupport

For additional support, please contact us:

Ontario: 1-833-845-0064 Quebec: 1-800-695-9885

cogeco.ca/support

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