Arris Touchstone CM8200B User manual

nbn™setup

guide

Hybrid Fibre Coaxial (HFC)

Connection without pay TV

or existing cable internet

ARSVD01711-a 10/2016

ABN 86 136 533 741.

NBN1036 1730014_H_B

Your nbn™

connection kit

Congratulations on switching to the nbn™network.

Your

equipment

guide

This section applies to installing your new nbn™equipment

where you do not already have pay TV or an existing cable

internet service. If you have either of these, turn to the

other side of this booklet.

Connection without pay TV

or existing cable internet

nbn™supplied equipment is the property of nbn and shouldn’t

be removed from your premises. If you move house, your

nbn™supplied equipment must remain – it will not work at any

other location. Ifyou need help with your service, cables or wiring,

contact your service provider.

1 Connection without pay TV or existing cable internet

Your nbn™connection kit should

contain the following equipment.

Please check with your service

provider for any further instructions.

The service provided to you is the responsibility of your phone or internet service provider.

All other cables and equipment are the responsibility and property of you or your phone

or internet service provider. This includes the internal wiring required for additional internal

phone outlets within your home or business.

3. Power adaptor

This powers your nbn™connection box

byconnecting it to your power outlet.

4. nbn™coaxial wall outlet sticker

This sticker will help you identify the coaxial wall

outlet that your nbn™connection box is attached to.

2. Coaxial cable (RG-6)

This connects your coaxial wall outlet to your

nbn™connection box.

1. nbn™connection box (ARRISTouchstone™CM8200B)

Thisconnects to your own or your service provider’s

supplied gateway (router). Your service provider may

request the MAC address (see HFC MAC ID) and serial

number(see S/N) on the bottom panel.

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

Connecting to the nbn™network 2

This diagram gives you an overview of how

your equipment will be set up.

The following pages will step you through

the process of setting up and connecting

your equipment to thenbn™network.

Connection without pay TV

or existing cable internet

Please note

• As coaxial cables conduct

electricity, you should never

disconnect, tamper with or alter

the coaxial connection without

following the steps outlined in

this guide or consulting your

service provider

• The coaxial cable should not be

pinched, kinked, or bent sharply

– this can cause a break or short

in the cable (which may have

to be replaced, and charges

may apply)

3 Connection without pay TV or existing cable internet

nbn™

connection box

Your own or your service

provider’s gateway (router)

Home phone

(via VoiP)

Coaxial wall

outlet

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

Power

outlet

Power adaptor Coaxial cable

(white)

Ethernet cable

(not supplied)

Common home connection

Connecting to the nbn™network 4

Your coaxial wall outlet has a

screw‑in connector that attaches to

the coaxial cable and connects to

your nbn™connection box. You’ll ﬁnd

it inside your premises and it may

have your service provider’s logo

on it (it’s dierent to your TV

aerial sockets).

Handy tip

If you have more than one

coaxial wall outlet, you’ll

know if the correct coaxial

wall outlet is connected to

the nbn™network when all

four lights on the front panel

of the nbn™connection box

turn solid green. Refer to

pages 9 and 10 for details.

How your coaxial wall outlet may look

Find your coaxial

wall outlet

5 Connection without pay TV or existing cable internet

UNI-D1 UNI-D2

Property of nbn

Please do not remove

Reset

To connect your nbn™connection

box to the coaxial wall outlet:

1. Screw one end of the white

coaxial cable into your coaxial

wall outlet and the other end

to the corresponding white

panel on the back of the

nbn™connectionbox

2. Plug one end of the black power

adaptor into the corresponding

black socket on the nbn™

connection box and the other

end to a power outlet

Back panel

Connect your nbn™

connection box

Connecting to the nbn™network 6

You’re ready to power up your nbn™connection

box. To do this:

1. Turn on your nbn™connection box by

switching on the power at the wall (there is

no power switch on the nbn™connection box)

2. Allow up to 10 minutes for your nbn™

connection box to start up – the front

panel lights Power,Downstream, Upstream

andOnline will ﬂash (see Section 5 on

pages 9 and 10 for details)

3. When all four lights on the front of the

nbn™connection panel light up solid green,

your nbn™connection boxis working

4. Stick the nbn™coaxial wall outlet sticker onto

the coaxial wall outlet connected to your

nbn™connection box to help you identify it

in the future. You’re nowready to move on

to Section 4 Front panel

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

No greenlights?

Check that the coaxial cable is connected

to the coaxial wall outlet securely.

If it is, try connecting your nbn™

connection box to another coaxial wall

outlet. If you still don’t get solid green

lights, contact your service provider.

3Power up your nbn™

connection box

7 Connection without pay TV or existing cable internet

It’s time to connect your gateway (router).

To do this:

1. Plug one end of the service provider’s

supplied (or your own) Ethernet cable

into the yellow data port (UNI‑D1) on the

back panel of your nbn™connection box

2. Plug the other end into your

gateway (router)

For further instructions

Your service provider’s equipment guide

will give you detailed instructions on:

• Connecting your nbn™connection box

toyour gateway (router)

• Connecting your landline phone

and/or other equipment to your

gateway (router)

• Making sure all your equipment is

connected and working correctly

Make sure only compatible

equipment, such as your own or

your service provider’s supplied

gateway (router), is connected to

your nbn™connection box via the

data port (UNI‑D1) located on the

back panel. To check compatibility,

please contact your service provider.

Gateway (router)

UNI-D1 UNI-D2

Property of nbn

Please do not remove

Reset

Back panel

4Connect your

gateway (router)

Connecting to the nbn™network 8

Your nbn™connection box has four

indicator lights on the front panel and

two on the data port (UNI‑D1) on

the back. During normal operation,

the Power, Downstream, Upstream

and Online lights on the front panel

should always be solid green.

O

On Flashing

5What your green

lights indicate

POWER

Indicates power is availabletothe box

DOWNSTREAM

Indicates downstream connectivity

UPSTREAM

Indicates upstream connectivity

ONLINE

Indicates nbn™network connection

Front panel

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

9 Connection without pay TV or existing cable internet

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