Arris Touchstone MG2402G User manual

5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598

Certification Exhibit

FCC ID: UID2402GCT

IC: 6670A-2402GCT

FCC Rule Part: 15.247

IC Radio Standards Specification: RSS-210

ACS Project Number: 12-0437

Manufacturer: Arris International, Inc.

Model: MG2402G/CT

Manual

Touchstone®MG2402G/CT

Media Gateway

User’s Guide

The Touchstone MG2402G/CT Media Gateway enables all TV and DVR, telephony

and data service in the home, through Hybrid Fiber Coax (HFC) access network

using DOCSIS RF interface standards.

Whether you’re watching TV, checking out streaming media, downloading new soft-

ware, checking your email, or talking with friends on the phone, the Touchstone

MG2402G/CT Media Gateway brings it all to you faster and more reliably, all while

providing toll quality Voice over IP telephone ser vice and both wired and wireless

connectivity. It also provides a Lithi um-Ion battery backup to provide continued

telephone service during power outages.

The Touchstone Media Gateway provides four Ethernet connections for use as the

hub of your home/ofﬁce Local Area Network (LAN). The Media Gateway also pro-

vides dual band 2.4 GHz 802.11b/g/n and 5 GHz 802.11a/n wireless connectivity

for enhanced mobility and versatility. In addition, the Media Gateway provides for

up to two separate lines of telephone service and a DECT 6.0 (United States DECT)

base station interface. The Media Gateway also offers integrated MoCA 2.0 home

networking providing Internet access and transfer of multimedia content between

devices over coaxial cable in the home.

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recom mendations in

this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-

bility for their applications of any products speciﬁed in this document. The information in this docu ment is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trade-

marks are the property of their respective holders.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

Release 24 Draft 1.1 May 2013

Safety Requirements

ARRIS Media Gateways comply with the applicable requirements for performance,

construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Media Gateway to existing telephone wiring should only

be performed by a professional installer. Physical connections to the

previous telephone provider must be removed and the wiring must be

checked; there must not be any voltages. Cancellation of telephone

service is not adequate. Failure to do so may result in loss of service

and/or permanent damage to the Media Gateway.

CAUTION

Risk of explosion

Replacing the battery with an incorrect type, heating a battery above

75°C, or incinerating a battery, can cause product failure and a risk of

ﬁre or battery explosion. Do not dispose of in ﬁre. Recycle or dispose

of used batteries responsibly and in accordance with local ordinances.

• The Media Gateway is designed to be connected directly to a telephone.

• Connecting the Media Gateway to the home’s existing tele phone wiring

should only be performed by a professional in staller.

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocu tion.

Touchstone MG2402G/CT Media Gateway User’s Guide 3

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• The product shall be cleaned using only a damp, lint-free, cloth. No sol-

vents or cleaning agents shall be used.

• Do not use spray cleaners or aerosols on the gateway.

• Avoid using and/or connecting the equipment during an electri cal storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equip ment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. In the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. In the European Union and in certain other countries,

CATV instal lation equipotential bonding requirements are speciﬁed in IEC

60728-11, Cable networks for television signals, sound signals and interac-

tive services, Part 11: Safety. This equipment is in tended to be installed in

accordance with the requirements of IEC 60728-11 for safe operation.

If the equipment is to be installed in an area serviced by an IT power line

network, as is found in many areas of Norway, spe cial attention should be

given that the installation is in accor dance with IEC 60728-11, in particular

Annex B and Figure B.4.

• In areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and

Phone lines.

• When the Media Gateway is connected to a local computer through Ether-

net cables, the computer must be proper ly grounded to the building/resi-

dence AC ground network. All plug-in cards within the computer must be

properly installed and grounded to the computer frame per the manufac-

turer’s speciﬁcations.

• Ensure proper ventillation. Position the Media Gateway so that air ﬂows

freely around it and the ventillation holes on the unit are not blocked.

Touchstone MG2402G/CT Media Gateway User’s Guide 4

• Do not mount the Media Gateway on surfaces that are sensitive to heat

and/or which may be damaged by the heat generated by the modem, its

power supply, or other accessories.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: Changes or modiﬁcations to this equipment not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncon-

trolled environment. This equipment should be installed and operated with mini-

mum distance of 7.9 inches (20cm) between the radiator and your body. This

transmitter must not be co-located or operating in conjunction with any other an-

tenna or transmitter.

Touchstone MG2402G/CT Media Gateway User’s Guide 5

Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter

by Industry Canada. To reduce potential radio interference to other users, the an-

tenna type and its gain should be so chosen that the equivalent isotropically radi-

ated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio

peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) ap-

prouvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de

brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type

d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente

(p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communica-

tion satisfaisante.

This device complies with Industry Canada license-exempt RSS standard(s). Oper-

ation is subject to the following two conditions: (1) this device may not cause in-

terference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux ap-

pareils radio exempts de licence. L'exploitation est autorisée aux deux conditions

suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de

l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est

susceptible d'en compromettre le fonctionnement.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This

equipment or device cannot cause harmful interference and (2) this equipment or

device must accept any interference, including interference that may cause some

unwanted operation of the equipment.

Touchstone MG2402G/CT Media Gateway User’s Guide 6

Touchstone®

MG2402G/CT Media Gateway

User’s Guide

The information in this document is subject to change with-

out notice. The statements, conﬁgurations, technical data,

and recom mendations in this document are believed to be

accurate and reliable, but are presented without express

or implied warranty. Users must take full responsibility for

their applications of any products speciﬁed in this docu-

ment. The information in this docu ment is proprietary to

ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or

registered trademarks of ARRIS Group. All other trade-

marks and reg istered trademarks are the property of their

respective holders.

Protected under one or more of the following U.S. patents:

7,031,435. Other patents pending.

Release 24 Draft 1.1 May 2013

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