Arris Touchstone DG860 User manual

Touchstone®DG860

Data Gateway

User’s Guide

Get ready to experience the nternet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone DG860 Data Gateway brings it all to you faster and more reliably with both

wired and wireless connectivity.

The Touchstone Data Gateway provides four Ethernet connections for use as the

hub of your home/ofﬁce Local Area Network (LAN). The Touchstone Data Gateway

also provides 802.11b/g/n wireless connectivity for enhanced mobility and versa-

tility.

nstallation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

nstalling and Connecting Your Data Gateway

Conﬁguring Your Ethernet Connection

Using the Data Gateway

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recom mendations in

this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-

bility for their applications of any products speciﬁed in this document. The information in this docu ment is proprietary to ARR S.

ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-

marks are the property of their respective holders.

Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.

ARSVD01444

Release 8 Standard 1.4 March 2012

Safety Requirements

ARR S Data Gateways comply with the applicable requirements for performance,

construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocu tion.

• Do not use spray cleaners or aerosols on the gateway.

• The product shall be cleaned using only a damp, lint-free, cloth. No sol-

vents or cleaning agents shall be used.

• Avoid using and/or connecting the equipment during an electri cal storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equip ment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. n the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. n the European Union and in certain other countries,

CATV instal lation equipotential bonding requirements are speciﬁed in EC

60728-11, Cable networks for television signals, sound signals and interac-

tive services, Part 11: Safety. This equipment is in tended to be installed in

accordance with the requirements of EC 60728-11 for safe operation.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

f the equipment is to be installed in an area serviced by an T power line

network, as is found in many areas of Norway, spe cial attention should be

given that the installation is in accor dance with EC 60728-11, in particular

Annex B and Figure B.4.

• n areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conver sion) on the AC, RF, and Ethernet

lines.

• When the Data Gateway is connected to a local computer through Ethernet

cables, the computer must be proper ly grounded to the building/residence

AC ground network. All plug-in cards within the computer must be properly

installed and grounded to the computer frame per the manufacturer’s spec-

iﬁcations.

• Ensure proper ventillation. Position the Data Gateway so that air ﬂows freely

around it and the ventillation holes on the unit are not blocked.

• Do not mount the Data Gateway on surfaces that are sensitive to heat

and/or which may be damaged by the heat generated by the modem, its

power supply, or other accessories.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. f this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• ncrease the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: Changes or modiﬁcations to this equipment not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncon-

trolled environment. This equipment should be installed and operated with mini-

mum distance of 7.9 inches (20cm) between the radiator and your body. This

transmitter must not be co-located or operating in conjunction with any other an-

tenna or transmitter.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Industry Canada Compliance

Under ndustry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter

by ndustry Canada. To reduce potential radio interference to other users, the an-

tenna type and its gain should be so chosen that the equivalent isotropically radi-

ated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with ndustry Canada license-exempt RSS standard(s). Oper-

ation is subject to the following two conditions: (1) this device may not cause in-

terference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This

equipment or device cannot cause harmful interference and (2) this equipment or

device must accept any interference, including interference that may cause some

unwanted operation of the equipment.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromagnetic Com patibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARR S nterna-

tional, nc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this prod uct is governed

by Directive 2002/96/EC of the European Parliament and of the

Council on waste electrical and electronic equipment (WEEE).

WEEE could potentially prove harmful to the environment; as

such, upon disposal of the Data Gateway the Directive requires

that this product must not be disposed as unsorted munic ipal

waste, but rather collected separately and dis posed of in accor-

dance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European

Parliament and of the Council of 27 January 2003 on the restriction

of the use of certain hazardous substances (RoHS) in electrical and

electronic equip ment.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Getting Started

About Your New Data Gateway

The Touchstone DG860 Data Gateway is DOCS S compliant with the following fea-

tures:

• Speed: much faster than dialup or SDN service; up to eight times faster

than DOCS S 2.0 cable modems.

• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both

can be used simultaneously

• Compatibility: DOCS S 3.0 compliant and backward-compatible with DOC-

S S 2.0 or 1.1; supports tiered data services (if offered by your cable

company)

The DG860 provides:

• Wireless 802.11b/g/n connectivity

• Four Ethernet ports for connections to non-wireless devices

• DG860A: DOCS S 3.0 compliant

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Data Gateway

• Power Cord

• Wall-Mounting Template and nstructions

• Quick nstallation Guide

• Ethernet Cable

• Mini CD-ROM (80mm)

Note: An adapter is required for slot-loading drives. Adapter is not included.

• End User License Agreement

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Touchstone DG860 Data Gateway User’s Guide

What’s on the CD?

The CD provides the following items:

• Quick nstall Guide

• User’s Guide

Items You Need

f you are installing the Data Gateway yourself, make sure you have the follow ing

items on hand before continuing:

•Data Gateway package: see What’s in the Box? for a list of items in the

package.

•Coaxial cable (coax): as shown in the image to the left, this is a round

cable with a connector on each end. t is the same kind of wire used to con-

nect to your television for cable TV. You can buy coax from any electronics

retailer and many discount stores; make sure it has connectors on both

ends. There are two types of connectors, slip-on and screw-on; the screw-

on connectors are best for use with your Data Gateway. The coax should be

long enough to reach from your Data Gateway to the nearest cable outlet.

Note: For best performance, use high-quality RG-6 type coax cable and min-

imize or eliminate splitters between the cable jack and the Data Gateway.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Data Gateway and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television, telephone, and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Data

Gateway, you need to obtain two drywall anchors or wood screws. See the

Wall-Mount Template and nstructions for more details.

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Getting Service

Before trying to use your new Data Gateway, contact your local cable company to

establish an nternet account. When you call, have the fol lowing information ready:

• the Data Gateway serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Data Gateway)

• the model number of the Data Gateway

f the Data Gateway was provided by your cable company, they already have the

required information.

n addition, you should ask your cable company the following questions:

• Do you have any special system requirements or ﬁles that need to down-

load after am connected?

• When can start using my Data Gateway?

• Do need a user D or password to access the nternet or my e-mail?

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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