AMTC IQueue Operating instructions

iQueue Digital Media Player

Installation and Operation Guide

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4091 AMTC Center Drive Clearwater, FL 33764-6976

(727)531-3105 (727)531-3965 www.amtc.com

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 2

SAFETYINSTRUCTIONS Please read before opening your player!

TheiQueue player was designed and manufactured byAMTC to meet

strict quality and safety standards. There are, however, some

precautions that you should be particularly aware of:

1. Read Instructions - This guide should be read thoroughly prior to

operating the unit.

2. Retain Instructions - This guide should be retained in a safe place for

future reference.

3. Heed Warnings - All warnings on the player and in this guide should

be adhered to.

4. Follow Instructions -All operating and use instructions should be

followed.

5. Water and Moisture - The unit should not be used near water for

example, washtubs, sinks, in a wet basement, ornear a swimming pool,

etc.

6. Ventilation - Overheating caused byimproper ventilation isone of the

primary causes of premature failure of electronics! The unit should be

situated so that its location or position does not interfere withits proper

ventilation. For example, the unit should never be situated on a bed,

sofa, rug or similar surface that may block ventilation openings; or placed

in a built-in installation, such as a bookcase or cabinet, that may impede

the flow of air through the ventilation openings.

7. Heat -The unit should besituatedawayfrom heat sources such as

radiators, heat registers, stoves, or otherappliances(including

amplifiers) that produce heat.

8. Dust - Theunit should not be situated in any excessively dustyarea.

9. Power Cord Protection - Power supply cords should be routed so that

they are not likely to be walked on or pinched by items placed upon or

against them.

10. Object and Liquid Entry - Care should betaken so that objects do

not fall onto, andliquids are not spilledonto, theunit enclosure.

11. Damage Requiring Service - The unit should be returned to AMTC

when: a. The power supply cord or the plug is damaged;

b. Objects have fallen onto, or liquid has spilled onto the unit;

c. The unit has beenexposed to rain;

d. The unit doesnot appear to operate normally or exhibits a

marked change in performance;

e. The unit has been dropped or the enclosure has been

damaged.

12. Servicing -The user should never attempt to service the unit except

as describedin the manual.All other servicing should be referred to

AMTC.

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 3

Contents

iQueue Digital Media Player

Power adapter (120VAC input/9VDC 500mA output)

Audio cable –6 ft. 3.5mm mono male to RCA male

Audio adapter 1 - RCA female to ¼” mono male

Audio adapter 2 - RCA female to 3.5mm mono male

SD memory card

USB SD memory card reader/writer

Rubber mounting feet

Mini Philips screwdriver (for adjusting volume controls)

Earphones (for testing audio output)

Controls/Connections

X X

9VDC

POWER

INPUT

AMPLIFIED

OUTPUT

(3.5mm

mono)

LINE

OUTPUT

(3.5mm

mono)

OUTPUT

VOLUME

INPUT

VOLUME

SD CARD

SLOT

PROGRAMMING

CONNECTOR

(FACTORY USE ONLY)

LINE

INPUT

(3.5mm

mono)

STATUS

LIGHT

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 4

Installation

1. Attach provided rubber feet over screw holes on bottom of player

case and place player in desired location.

2. Connect power adapter to wall outlet and 9VDC POWER INPUT.

Avoid using any circuit that is also powering any heavy equipment or ap-

pliances, particularly air conditioners or refrigeration equipment. We

highly recommend that you use a quality surge protection device to pro-

tect your player. The STATUS LIGHT will light red. NOTE: No action is

required in the event of a power failure. The SD card will not lose its

contents. When power is restored, the player will resume its operation.

2. Insert provided SD memory card into SD CARD SLOT. The STATUS

LIGHT will turn green. The card is preloaded with a generic audio file to

allow you to confirm that your player is operational and connected

properly. NOTE: Your player may come with the card already inserted.

3. Connect audio output:

A. To a phone system:

In order to connect the audio output to a phone system, the phone sys-

tem must be capable of playing messaging on hold (MOH). Nearly every

business telephone system made in the past 20 years has this capability.

The method for connecting the player to the phone system varies by

manufacturer and model. IMPORTANT! If your phones are not connect-

ed to a central “control box” (a.k.a. KSU, or Key Service Unit), you will

need a special adapter to give you MOH capability. Call AMTC Customer

Service for information about this adapter.

IF YOU ALREADY HAVE MESSAGING ON HOLD (MOH)

Take the path of least resistance! Your iQueue player connects to your

phone system exactly the same way as any other music on hold source.

If you currently have a radio, CD/tape player playing on hold, it’s proba-

bly connected with a cable plugged into its headphone connection. This

cable probably has a 3.5mm mono male connector on the end, which is

the type of output connectors used on the iQueue player. Simply remove

this connector from the radio or CD/tape player headphone connection

and plug it into the LINE OUTPUT connector of the iQueue. If the cable

from the phone system is plugged into an RCA female connector on the

radio or CD/tape player, you will need an audio adapter to convert the

RCA male connector of the existing cable to a 3.5mm mono male con-

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 5

nector. Contact AMTC Technical Support for assistance. If you are not

sure what kind of connectors you have or require, see illustrations below.

IF YOU DO NOT HAVE MOH CONNECTED TO YOUR PHONE SYS-

TEM:

Connect the 3.5mm mono male connector of the provided 6 ft. audio ca-

ble to the player’s LINE OUTPUT connection. The other end of the audio

cable must be connected to the phone system MOH input, which is typi-

cally located on the KSU. The cable comes with an RCA male connector,

because RCA female is the most common type of MOH input connector

found on phone systems. If your phone system has a 3.5mm mono fe-

male connector, use audio adapter 2 to convert the RCA male connector

of the provided audio cable to a 3.5mm mono male connector. Other

possible connection types you may encounter:

Screw Terminals

Occasionally, you will find a pair of screws as the phone system’s MOH

input:

Cut the RCA male connector off of the provided audio cable. Carefully

strip back approximately 1.5” of the vinyl outer jacket of the cable. Inside

you will see fine strands of copper wire surrounding an inner vinyl-

jacketed wire. Pull these strands away from the inner vinyl-coated wire

and twist them together to form a larger single wire. Then, strip approxi-

mately 1” of the vinyl jacket from the inner wire, and twist the strands of

copper wire found inside together to form another larger, single wire.

Loosen the screws on the phone system, loop each wire over a screw,

and then tighten the screws again. It is not important which wire goes to

which screw.

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 6

Terminal Strips (a.k.a. 66 blocks or punch-down strips)

These are not actually part of the KSU, but are rectangular plastic bars

approximately 2” x 10” with rows of metal prongs, by which the phone

lines and extensions connect to the phone system. Some phone systems

receive their MOH input by attaching (punching down) to two rows on

these terminal strips. Unless the original phone system installer was

thoughtful enough to clearly label the proper rows “MOH” or “MUSIC,”

you probably cannot tell where to connect. Even if clearly labeled, proper

attachment requires a special tool. A professional telephone system

technician will probably be required to connect your player.

B. To a sound system:

Connect the 3.5mm mono male connector of the provided 6-ft. audio ca-

ble into the output LINE OUTPUT on the player, and the RCA male con-

nector into an auxiliary input of the sound system amplifier. If the auxilia-

ry input is a 3.5mm female connector, use audio adapter 2 to convert the

RCA male connector of the provided audio cable to a 3.5mm mono male

connector. If the auxiliary input is a 1/4” (6.3mm) mono female connect-

or, use audio adapter 1 to convert the RCA male connector of the pro-

vided audio cable to a 1/4” (6.3mm) mono male connector. If you are not

sure what kind of connectors you have or require, see illustrations below.

Connectors:

RCA Male RCA Female 3.5mm Mono Female

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 7

Operation

Downloading/Playing Audio Files

Additional audio files may be downloaded via your account at

www.amtc.com. Use of the website to select/download the audio files

you desire is outside the scope of this guide. If you have difficulty, con-

sult the website Support section or call AMTC Technical Support.

Once you have completed the download procedure, your selected audio

files will be contained in a “zip” (compressed) file located in the folder

you designated in the download procedure. Clicking this file in any ver-

sions of Windows XP or newer will result in automatic “unzipping” (ex-

traction) of your audio files. If you are using a version of Windows older

than XP, you will need an “unzip” utility. Several are available via the

Web at no cost.

Once the audio files are unzipped into a folder on your computer, you

simply move or copy them to your player’s SD card using the provided

SD memory card reader/writer (SDCRW) connected to a USB port on

your computer (many newer computers have a built-in SD card slot, elim-

inating the need for the SDCRW). If you are using Windows XP or new-

er, the SDCRW should be immediately recognized as an additional drive.

Older versions of Windows may require installation of a driver and are

not supported by AMTC.

You may move or copy audio files to the SD card as you would any other

drive. The average 30-second message is approximately 150kB, allow-

ing the provided SD memory card to hold a virtually unlimited number of

messages. If you move or copy a group of files together, they will play in

alphabetical order by file name. If you move or copy files individually,

they will play in the order of transfer. You may also delete individual files

you no longer want to play. When you are happy with the contents of the

card, simply remove it from the SDCRW and place it into the iQueue SD

CARD SLOT. Playback begins automatically.

NOTE: Audio files are encrypted and will not play using software such as

Windows Media Player, Winamp, etc.

Using an External Music Source

The iQueue may be used in conjunction with an external music source.

Used in this mode, the iQueue periodically mutes the external music

source, plays an audio file from the SD memory card, and then restores

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 8

the external music source to its previous level. The player will repeat this

process using all of the files on the SD memory card. The player will then

return to the “top of the list” and repeat the process. The order in which

the files on the SD memory card are played is determined as specified in

the previous paragraph. The interval of external music played between

files is set via the website. By default, the player will play the files from

the card with no interval, and the external music source will not be heard.

IMPORTANT NOTE: Most businesses must pay music royalties if they

play music over a sound system on their premises. AMTC can provide

an inexpensive commercial-free music service with all royalties included.

Please contact us for information.

Adjusting Volume

If your iQueue is connected to your phone system, call from one line to

another and have someone place you on hold. Adjust the OUTPUT

VOLUME (clockwise to increase) to the desired level using the provided

screwdriver. If the volume remains too low, minimize the volume, and

then switch the audio cable to the AMPLIFIED OUTPUT connector.

Then, increase the OUTPUT VOLUME to the desired level.

If your iQueue is connected to a PA amplifier, volume should be con-

trolled using the PA amplifier.

If an external music source is connected, its volume should be adjusted

to match the volume of the files played by the iQueue. While a message

is playing, adjust the INPUT VOLUME so that the external audio source

cannot be heard. After the message has finished playing, the music’s

volume should increase and the message source will become inaudible.

This may require several adjustments before the appropriate volume lev-

els are reached.

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 9

Troubleshooting:

Player does not power on

The power adapter is not properly connected to the input connector, or

not plugged into a live wall outlet.

The Status Light flashes red/green.

The SD card is corrupt or not properly formatted.

Status Light green, but audio files will not play.

If you have multiple players, ensure that you have selected the correct

player on the website. Audio files are encrypted to the serial number of

the player, and will not play on other iQueue players.

No audio/Intermittent audio/Scratchy audio

Check connections between the audio cables/adapters, the player and

the phone system/PA amplifier.

Distorted audio

The player's audio output level may be overloading the input of the

phone system/PA amplifier. Reduce output level of player.

Audio level too low

The player's audio output level may be insufficient for the phone sys-

tem/PA amplifier. Increase output level of player or switch from LINE

OUTPUT to AMPLIFIED OUTPUT.

For assistance call AMTC Technical Support:

(800)741-AMTC(2682) ext. 8

AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012 Page 10

Limited Warranty

Applied Media Technologies Corporation(AMTC) warrantsthis product

against defective material and workmanship for a period of three years

from the date of purchase. Except as specified below, the warranty

covers parts and labor.The following are not covered by the warranty:

1. Damage, deterioration, malfunction or failure to meet performance

specifications resulting from:

A. Accident, acts of nature, misuse, abuse, neglect or

unauthorized product modification.

B. Improper installation, removal or maintenance, or failure to

follow the instructions contained in this guide.

C. Use or attempted use of audio files not supplied byAMTC.

D. Repair or attempted repairbyanyone other than AMTC.

E. Any shipment of thisproduct (claims must be presented to the

carrier).F.Any cause other than a product defect.

2. Cleaning, initial setup, check-ups with no defects found, or charges

incurred for installation, removal or reinstallation of the product.

3. Any product on which the serial number has been defaced, modified

or removed.

4. Any product purchased outside the U.S.A., itspossessions or

territories.

5. Compatibility of this product with any particular interface.

This warranty may be enforced only by the original purchaser. Inthe

event this product needs service, contactAMTCat 1.800.741.AMTC

(2682). Wewill advise you of proper procedure. Please donot return the

product to AMTC without prior authorization. Whenever warranty service

is required, youmay be required to present original proof of purchase.

All impliedwarranties, including warranties of merchantability and fitness

fora particular purpose, are limited in duration to the length of this

warranty. Liability for any defect is limited to repair or replacement of this

product at the option of AMTC.AMTC shall not be liable for damage to

otherproducts caused by defects in this product, damages based on

inconvenience or loss of use of this product, or any other damages,

whether incidental, consequential or otherwise.

Some states do not allowlimitations on how longan implied warranty

lastsand/or do not allowthe exclusion or limitation of incidental or

consequential damages, so the above limitations or exclusions may not

apply to you.This warranty gives you specific legal rights, and you may

also have otherrights which vary from state to state. This warranty is

enforceable only insidethe U.S.A., its possessions and territories.

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