Advantech ACP-2020G User manual

User Manual

ACP-2020G

2U Rackmount chassis for ATX /

microATX motherboards

2U 上架式工业机箱

- 适用 ATX/MicroATX 工业级母板

2U 上架式工業機箱

- 適用 ATX/MicroATX 工業級主機

板

ACP-2020G User Manual/ 用户手册 ii

The documentation and the software included with this product are copyrighted 2021

by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right

to make improvements in the products described in this manual at any time without

notice. No part of this manual may be reproduced, copied, translated or transmitted

in any form or by any means without the prior written permission of Advantech Co.,

Ltd. Information provided in this manual is intended to be accurate and reliable. How-

ever, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringe-

ments of the rights of third parties, which may result from its use.

中相关产品的说明，研华公司保留随时变更的权利，恕不另行通知。未经研华公司书

面许可，本手册所有内容不得通过任何途径以任何形式复制、翻印、翻译或者传输。

本手册以提供正确、可靠的信息为出发点。但是研华公司对于本手册的使用结果，或

者因使用本手册而导致第三方的权益受损，概不负责。

相關產品的說明，研華公司保留隨時變更的權利，恕不另行通知。未經研華公司書面

許可，本手冊所有內容不得通過任何途徑以任何形式複製、翻印、翻譯或者傳輸。本

手冊以提供正確、可靠的資訊為出發點。然而，研華公司對於本手冊的使用結果，或

者因使用本手冊而導致第三方的權益受損，概不負責。

Acknowledgments/ 认可声明 / 認可聲明

ACP-2020G is the trademark of Advantech Co., Ltd.

All other product names or trademarks are the properties of their respective owners.

ACP-2020G 是研华公司的商标。

所有其它产品名或商标均为各自所属方的财产。

ACP-2020G 是研華公司的商標。

所有其它產品名或商標均為各自所屬方的財產。

Online Technical Support/在线技术支持/線上技術支援

For technical support and service, please visit our support website at:

http://support.advantech.com

如需技术支持和服务，请访问研华公司的网站：

http://support.advantech.com.cn

若需技術支援及其它服務，請連結研華公司的支援網站：

http://support.advantech.com.tw

Part No./ 产品号 / 料號：2001202010 Edition 1/ 第 1 版

Printed in China/ 中国印刷 / 中國印刷 January 2021/2021 年 1 月

iii ACP-2020G User Manual/ 用户手册

Safety Instructions/ 安全指示

1. Read these safety instructions carefully.

2. Keep this User Manual for future reference.

3. Disconnect this equipment from any AC outlet before cleaning. Use a damp

cloth. Do not use liquid or spray detergents for cleaning.

4. For plug-in equipment, the power outlet socket must be located near the equip-

ment and must be easily accessible.

5. Keep this equipment away from humidity.

6. Put this equipment on a reliable surface during installation. Dropping it or letting

it fall may cause damage.

7. Do not leave this equipment in an uncontrolled environment where the storage

temperature is under 0° C (32° F) or above 40° C (122° F), as it may damage

the equipment.

8. The openings on the enclosure are for air convection. Protect the equipment

from overheating. DO NOT COVER THE OPENINGS.

9. Make sure the voltage of the power source is correct before connecting the

equipment to the power outlet and earth the connection. Ensure to connect the

power cord to a socket-outlet with an earth connection.

10. Position the power cord so that people cannot step on it. Do not place anything

over the power cord.

11. All cautions and warnings on the equipment should be noted.

12. If the equipment is not used for a long time, disconnect it from the power source

to avoid damage by transient overvoltage.

13. Never pour any liquid into an opening. This may cause fire or electrical shock.

14. Never open the equipment. For safety reasons, repair of the device may only be

carried out by trained service personnel.

15. If one of the following situations arise, get the equipment checked by service

personnel:

The power cord or plug is damaged.

Liquid has penetrated into the equipment.

The equipment has been exposed to moisture.

The equipment does not work well, or you cannot get it to work according to

the user's manual.

The equipment has been dropped and damaged.

The equipment has obvious signs of breakage.

16. CAUTION: The computer is provided with a battery-powered real-time clock cir-

cuit. There is a danger of explosion if the battery is incorrectly replaced. Replace

only with same or equivalent type as recommended by the manufacturer. Dis-

card used batteries according to the manufacturer’s instructions.

(1) Risk of explosion if battery is replaced with an incorrect type. Dispose of

used batteries according to the instructions.

(2) Risque d'explosion si la batterie est remplacée par un type incorrect. Mettre

au rebus les batteries usagées selon les instructions.

17. This computer has CD drives (or laser products). It complies with the appropri-

ate safety standards including IEC 60825-1 or EN 60825-1.

(1) Avoid direct exposure to the laser beam. Do not open the laser device enclo-

sure. There are no user serviceable components inside.

(2) Do not operate controls, make adjustments, or perform procedures to the

laser device other than those specified herein.

(3) Allow only authorized service technicians to repair the laser device.

ACP-2020G User Manual/ 用户手册 iv

18. This device complies with Part 15 of the FCC rules. Operation is subject to the

following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference

that may cause undesired operation.

19. CAUTION: Always completely disconnect the power cord from your chassis

whenever you work with the hardware. Do not make connections while the

power is on. Sensitive electronic components can be damaged by sudden

power surges.

20. CAUTION: Always ground yourself to remove any static charge before touching

the motherboard, backplane, or add-on cards. Modern electronic devices are

very sensitive to static electric charges. As a safety precaution, use a grounding

wrist strap at all times. Place all electronic components on a static-dissipative

surface or in a static-shielded bag when they are not in the chassis.

21. CAUTION: Any unverified component could cause unexpected damage. To

ensure correct installation, please use the components (ex. screws) provided

with the accessory box.

22. CAUTION: This product is not intended for use by children (this product is not a

toy).

(1) This equipment is not suitable for use in locations where children are likely to

be present.

23. CAUTION: Improper installation of VESA mounting can result in serious per-

sonal injury! Use suitable mounting apparatus to avoid risk of injury. VESA

mount installation should be operated by professional technician, please contact

the service technician or your retailer if you need this service.

24. Repair of the device may only be carried out by trained service personnel.

Advantech recommends that a service contract be obtained with Advantech

Service and that all repairs also be carried out by them. Otherwise the correct

functioning of the device may be compromised.

25. CAUTION: Do not modify this equipment without authorization from the manu-

facturer.

26. CAUTION: To avoid risk of electric shock, this equipment must only be con-

nected to grounded supply mains.

27. CAUTION: Unplug the power cord to fully turn off the device.

28. CAUTION: If this device is not used in the manner which manufacturer sug-

gested, the end system shall be evaluated for further compliance.

29. CAUTION: Never immerse equipment or electrical connectors in water or other

liquids.

30. CAUTION: Remove the power cord before changing the fuse and replace only

with a fuse of the same rating and type.

31. Observe local occupational health and safety requirements and guidelines for

manual material handling.

32. At least two people are needed to move this equipment. Do not attempt to move

equipment by yourself.

33. Use only the power cords and power supply units provided with your equipment.

The equipment might have one or more power cords.

CLASS 1 LASER PRODUCT

KLASSE 1 LASER PRODUKT

v ACP-2020G User Manual/ 用户手册

34. Operation of the device without regulatory approval is illegal.

35. CAUTION: Disposal of a battery (or battery pack) into a fire or a hot oven, or

mechanically crushing or cutting of a battery (or battery pack) can result in an

explosion! Leaving a battery (or battery pack) in an extremely high temperature

surrounding environment that can result in an explosion or leakage of flamma-

ble liquid or gas. A battery (or battery pack) subjected to extremely low air pres-

sure may also result in an explosion or leakage of flammable liquid or gas.

Discard used batteries according to the manufacturer's instructions.

36. CAUTION: To disconnect power, remove all power cords.

37. CAUTION: Monitor equipment (or display): It may endanger eyes when over-

used.

(1) Please take a rest for 10 minutes after using for 30 minutes.

(2) Do not let the children under 2 years old watch the monitor (or display). Chil-

dren 2 year old and older should not watch the monitor (or display) for more

than 1 hour per day.

38. CAUTION: If user does not follow the instructions to set up the equipment, there

is a risk of opening the vent on the bottom side of the equipment. The vent

should not be opened on the bottom side of the chassis.

39. CAUTION: Any changes or modifications not expressly approved by the party

responsible for compliance could void the user's authority to operate this equip-

ment.

1. 请仔细阅读此安全操作说明。

2. 请妥善保存此用户手册供日后参考。

3. 用湿抹布清洗设备前，请从插座拔下电源线。请不要使用液体或去污喷雾剂清洗

设备。

4. 对于使用电源线的设备，设备周围必须有容易接触到的电源插座。

5. 请不要在潮湿环境中使用设备。

6. 请在安装前确保设备放置在可靠的平面上，意外跌落可能会导致设备损坏。

7. 请不要把设备放置在超出我们建议的温度范围的环境，即不要低于 0°C

（32°F）或高于 40°C （122°F），否则可能会损坏设备。

8. 设备外壳的开口是用于空气对流，从而防止设备过热。请不要覆盖这些开口。

9. 当您连接设备到电源插座上前，请确认电源插座的电压是否符合要求。

10. 请将电源线布置在人们不易绊到的位置，并不要在电源在线覆盖任何杂物。

11. 请注意设备上的所有警告和注意标语。

12. 如果长时间不使用设备，请将其同电源插座断开，避免设备被超标的电压波动损

坏。

13. 请不要让任何液体流入通风口，以免引起火灾或者短路。

14. 请不要自行打开设备。为了确保您的安全，请由经过认证的工程师来打开设备。

15. 如遇下列情况，请由专业人员来维修：

电源线或者插头损坏。

设备内部有液体流入。

设备曾暴露在过于潮湿的环境中使用。

设备无法正常工作，或您无法通过用户手册来使其正常工作。

设备跌落或者损坏。

设备有明显的外观破损。

16. 注意：计算机配置了由电池供电的实时时钟电路，如果更换错误的电池，将有爆

炸的危险。因此，只可以使用制造商推荐的同一种或者同等型号的电池进行替

换。请按照制造商的指示处理旧电池。

ACP-2020G User Manual/ 用户手册 vi

17. 计算机提供的光驱（或雷射产品），已符合各种安全标准，包括 IEC 60825-1

或 EN60825-1。

(1) 避免直接暴露于雷射光中。切勿打开雷射装置外壳，内部没有用户可维修组

件。

(2) 切勿超出本文件规定，对本雷射装置进行控制操作、调整或执行程序。

(3) 只让授权服务技术人员对雷射装置进行维修。

18. 本设备符合 FCC 规则第 15 款的规定。操作受如下两个条件限制：

(1) 本设备不得产生有害的干扰，而且

(2) 本设备必须能经受干扰，包括可能引起意外操作的干扰。

19. 注意：无论何时进行操作，请务必完全断开机箱电源。不可在电源接通时进行设

备连接，以避免瞬间电涌损坏敏感电子元件。只有专业技术人员才可以打开机

箱。

20. 注意：接触产品的主板、背板、或是扩充卡前，请先确保您接地来移除身上附带

的静电。由于现在的电子设备对静电十分敏感，为了安全起见，请使用接地手腕

环。请将所有电子组件放在无静电的表面或是静电防护袋中。

21. 注意：未经专业认可的组件会损坏设备。请使用附件盒中提供的元件（如螺丝）

以确保正确的安装。

22. 注意：本产品不适合儿童使用（本产品不是玩具）。

(1) 本设备不适合有儿童在场的环境使用。

23. 注意：VESA 安装不当会导致严重的人身伤害！使用合适的安装装置以避免受伤

风险。VESA 安装应由专业技术人员操作，如果您需要此服务，请联系维修技术

人员或零售商。

24. 设备的维修只能由经过培训的维修人员进行。研华建议与研华服务公司签订服

务合约，并且所有维修工作也由指定人员执行。否则，设备的正确功能可能会

受到影响。

25. 注意：未经制造商许可，请勿修改此设备。

26. 注意：为避免触电危险，此设备只能连接到带保护接地的供电电源。

27. 注意：移除电源线前，请务必完全停止设备运作。

28. 注意：如果不按照制造商建议的方式使用此设备，则最终系统应评估是否符合要

求。

29. 注意：切勿将设备或带电连接器浸入水中或其他液体中。

30. 注意：在更换保险丝之前，请先移除电源线，并只能更换相同的额定值和相同类

型规格的保险丝。

31. 请遵守当地的职业健康和安全规定以及人力搬运物料的指导原则。

32. 切勿尝试独自搬动设备，搬动设备至少需要两人。

33. 只使用设备随附的电源线和电源装置。设备可能配有一条或多条电源线。

34. 注意：未经法规核可的装置操作是不合法的。

35. 注意：将电池( 或电池组) 放入火中、置放高温炉、压碎电池( 或电池组) 或

拆解电池( 或电池组)，可能导致爆炸; 将电池置于极端高温环境、有易燃液

体或气体泄漏中的环境中会导致爆炸; 电池( 或电池组) 若受到极低的空气压

力，可能导致爆炸。请按照制造商的指示处理旧电池。

36. 注意：若要切断电源, 请将所有电源线都从机器上拔除。

37. 注意：屏幕型设备( 或显示器)：使用过度恐伤害视力。

(1) 使用 30 分钟请休息十分钟。

(2) 未满 2 岁孩童不看屏幕( 或显示器)，2 岁以上每天看屏幕不要超过 1

时。

CLASS I LASER PRODUCT

KLASS I LASER PRODUKT

vii ACP-2020G User Manual/ 用户手册

38. 注意：如果使用者没有依照使用手册使用设备，设备反置则可能会导致开孔置于

底部的危险产生。

39. 注意：未经合乎规定与明确许可的任何变更或修改都可能导致用户丧失操作本设

备的权利。

1. 請仔細閱讀此安全操作說明。

2. 請妥善保存此用戶手冊供日後參考。

3. 用濕抹布清洗設備前，請從插座拔下電源線。請不要使用液體或去汙噴霧劑清洗

設備。

4. 對於使用電源線的設備，設備周圍必須有容易接觸到的電源插座。

5. 請不要在潮濕環境中使用設備。

6. 請在安裝前確保設備放置在可靠的平面上，意外跌落可能會導致設備損壞。

7. 請不要把設備放置在超出我們建議的溫度範圍的環境，即不要低於 0°C

（32°F）或高於 40°C（122°F），否則可能會損壞設備。

8. 設備外殼的開口是用於空氣對流，從而防止設備過熱。請不要覆蓋這些開口。

9. 當您連接設備到電源插座之前，請確認電源插座的電壓是否符合要求。

10. 請將電源線配置在其它人不易絆到的位置，並不要在電源線上覆蓋任何雜物。

11. 請注意設備上的所有警告和注意標語。

12. 如果長時間不使用設備，請將電源插线拔除，避免設備被超標的電壓波動損壞。

13. 請不要讓任何液體流入通風口，以免引起火災或者短路。

14. 請不要自行打開設備。為了確保您的安全，請由經過認證的工程師來打開設備。

15. 如遇下列情況，請由專業人員來維修：

電源線或者插頭損壞。

設備內部有液體流入。

設備曾暴露在過於潮濕的環境中使用。

設備無法正常工作，或您無法透過用戶手冊來使其正常工作。

設備跌落或者損壞。

設備有明顯的外觀破損。

16. 注意：電腦配置了由電池供電的即時時鐘電路，如果更換錯誤的電池，將有爆炸

的危險。因此，只可以使用製造商推薦的同一種或者同等型號的電池進行替換。

請按照製造商的指示處理舊電池。

17. 電腦提供的光碟機( 或雷射產品)，已經符合適當的安全標準，包括 IEC60825-

1 或 EN60825-1。

(1)避免直接暴露於雷射光中。切勿打開雷射裝置外殼，內部沒有使用者可維的

元件。

(2) 切勿超出本文件規定，對本雷射裝置進行控制操作、調整或執行程序。

(3) 只讓授權服務技術人員對雷射裝置進行維修。

18. 設備符合 FCC 規則第 15 款的規定。操作受如下兩個條件限制：

(1) 本設備不得產生有害的干擾，而且

(2) 本設備必須能經受干擾，包括可能引起意外操作的干擾。

19. 注意：無論何時進行操作，請務必完全關閉機箱電源。不可在電源接通時進行設

備連接，以避免瞬間電流損壞敏感電子元件。只有專業技術人員才可以打開機

箱。

20. 注意：接觸產品的主板、背板或擴充卡前，請先確保您接地來移除身上附帶的靜

電。由於現在的電子設備對靜電十分敏感，為了安全起見，請使用接地腕環。請

將所有電子元件放在無靜電的表面或靜電屏蔽袋中。

CLASS I LASER PRODUCT

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ACP-2020G User Manual/ 用户手册 viii

21. 注意：未經專業認可的元件會損壞設備。請使用附件盒中提供的元件（如螺絲）

以確保正確的安裝。

22. 注意：本產品不適合兒童使用（本產品不是玩具）。

(1)本設備不適合有兒童在場的環境使用。

23. 注意：VESA 安裝不當會導致嚴重的人身傷害！使用合適的安裝裝置以避免受傷

風險。VESA 安裝應由專業技術人員操作，如果您需要此服務，請聯繫維修技術

人員或零售商。

24. 設備的維修只能由經過培訓的維修人員進行。研華建議與研華服務公司簽訂服務

合約，並且所有維修工作也由指定人員執行。否則，設備的正確功能可能會受到

影響。

25. 注意：未經製造商許可，請勿修改此設備。

26. 注意：為避免觸電危險，此設備只能連接到帶保護接地的供電電源。

27. 注意：移除電源線前，請務必完全停止設備運作。

28. 注意：如果不按照製造商建議的方式使用此設備，則最終系統應評估是否符合要

求。

29. 注意：切勿將設備或帶電連接器浸入水中或其他液體中。

30. 注意：在更換保險絲之前，請先移除電源線，並只能更換相同的額定值和相同類

型規格的保險絲。

31. 請遵守當地的職業健康和安全規定以及人力搬運物料的指導原則。

32. 切勿嘗試獨自搬動設備，搬動設備至少需要兩人。

33. 只使用設備隨附的電源線和電源裝置。設備可能配有一條或多條電源線。

34. 注意：未經法規核可的裝置操作是不合法的。

35. 注意：將電池（或電池組）放入火中、置放高溫爐、壓碎電池（或電池組）或

拆解電池（或電池組），可能導致爆炸；將電池置於極端高溫環境、有易燃液體

或氣體洩漏中的環境中會導致爆炸；電池（或電池組）若受到極低的空氣壓力，

可能導致爆炸。請按照製造商的指示處理舊電池。

36. 注意：若要切斷電源，請將所有電源線都從機器上拔除。

37. 注意：螢幕型設備（或顯示器）：使用過度恐傷害視力。

(1) 使用 30 分鐘請休息十分鐘。

(2) 未滿 2 歲孩童不看螢幕（或顯示器），2 歲以上每天看螢幕不要超過 1 小

時。

38. 注意：如果使用者沒有依照使用手冊使用設備，則設備反置可能會導致開孔在系

統底部的危險產生。

39. 注意：未經合乎規定與明確許可的任何變更或修改都可能導致用戶喪失操作本設

備的權利。

ix ACP-2020G User Manual/ 用户手册

A Message to the Customer/ 致客戶的訊息

Advantech Customer Services/ 研华为客户提供的服务 / 研華為客戶提供的服務

Each and every Advantech product is built to the most exacting specifications to

ensure reliable performance in the harsh and demanding conditions typical of indus-

trial environments. Whether your new Advantech equipment is destined for the labo-

ratory or the factory floor, you can be assured that your product will provide the

reliability and ease of operation for which the name Advantech has come to be

known. Your satisfaction is our primary concern. Here is a guide to Advantech’s cus-

tomer services.

To ensure you get the full benefit of our services, please follow the instructions below

carefully.

研华的每一款产品都是严格按照规格生产的。因此，产品的可靠性在恶劣粗糙的工业

环境下也可以得到保证。无论您购买的研华产品置于实验室还是工厂，皆可确保研华

产品之可靠性和易于操作性。客户的满意是我们最关注的。下面是研华客户服务指南。

为保证您从我们的服务中获得最大的利益，请谨慎遵循下面的操作指南。

研華的每一款產品都是嚴格按照規格生產的。因此，產品的可靠性在惡劣粗糙的工業

環境下也可以得到保證。無論您購買的研華產品置於實驗室還是工廠，皆可確保研華

產品之可靠性和易於操作性。客戶的滿意是我們最關注的。以下是研華客戶服務指南。

為保證您從我們的服務中獲得最大的利益，請謹慎遵循下面的操作指南。

Technical Support/ 技术支持 / 技術支援

We want you to get the best performance possible from your products. If you run into

technical difficulties, we are here to help. For the most frequently asked questions,

you can easily find answers in your product documentation. These answers are nor-

mally a lot more detailed than the ones we can give over the phone.

Please consult this manual first. If you still cannot find the answer, gather all the infor-

mation or questions that apply to your problem, and with the product close at hand,

call your dealer. Our dealers are well trained and ready to give you the support you

need to get the most from your Advantech products. In fact, most problems reported

are minor and can be easily solved over the phone.

In addition, free technical support is available from Advantech engineers every busi-

ness day. We are always ready to give advice about application requirements or spe-

cific information on the installation and operation of any of our products.

我们衷心希望您购买的产品能够发挥最大的性能。如果您遇到技术问题，我们随时准

备为您提供帮助。对于常见问题，您可以在产品文档中找到满意答案。这些答案通常

比我们可以在电话上给您提供的答案更为详细。

请先参考本手册。如果仍找不到方案，请搜集和故障有关的所有信息和问题，汇同你

手边的资料，给您的经销商打电话。我们的经销商都是接受过专业培训的。通过您提

供的产品信息，他们会为您提供所需要的技术支持。事实上，多数问题都是很微小的，

都可以在电话上解决。

此外，在每个工作日，研华工程师都为客户提供免费的技术支持。关于研华任意一款

产品安装和操作方面的应用需求或具体信息，我们都时刻准备着为您提供相关的建

议。

ACP-2020G User Manual/ 用户手册 x

我們衷心希望您購買的產品能夠發揮最大的性能。如果您遇到技術問題，我們隨時準

備為您提供幫助。關於常見問題，您可以在產品文件中找到滿意答案。這些答案通常

比我們可以在電話上給您提供的答案更為詳細。

請先參考本手冊。如果仍找不到答案，請收集和故障有關的所有資訊和問題，會同你

手邊的資料，與經銷商聯絡。我們的經銷商都是接受過專業培訓的。透過您提供的產

品資訊，他們會為您提供所需要的技術支援。事實上，多數問題都是很微小的，可以

直接透過電話解決。

此外，在上班時間內，研華工程師都為客戶提供免費的技術支援。關於研華任意一款

產品安裝和操作方面的應用需求或具體資訊，我們都時刻準備著為您提供相關的建

議。

Product Warranty/ 产品质量保证 / 產品保固

Advantech warrants to you, the original purchaser, that each of its products will be

free from defects in materials and workmanship for two years from the date of pur-

chase.

This warranty does not apply to any products which have been repaired or altered by

persons other than repair personnel authorized by Advantech, or which have been

subject to misuse, abuse, accident or improper installation. Advantech assumes no

liability under the terms of this warranty as a consequence of such events.

Because of Advantech’s high quality-control standards and rigorous testing, most of

our customers never need to use our repair service. If an Advantech product is defec-

tive, it will be repaired or replaced at no charge during the warranty period. For out-

of-warranty repairs, you will be billed according to the cost of replacement materials,

service time and freight. Please consult your dealer for more details.

If you think you have a defective product, follow these steps:

1. Collect all the information about the problem encountered. (For example, CPU

speed, Advantech products used, other hardware and software used, etc.) Note

anything abnormal and list any onscreen messages you get when the problem

occurs.

2. Call your dealer and describe the problem. Please have your manual, product,

and any helpful information readily available.

3. If your product is diagnosed as defective, obtain a return merchandise authori-

zation (RMA) number from your dealer. This allows us to process your return

more quickly.

4. Carefully pack the defective product, a fully-completed Repair and Replacement

Order Card and a photocopy proof of purchase date (such as your sales receipt)

in a shippable container. A product returned without proof of the purchase date

is not eligible for warranty service.

5. Write the RMA number visibly on the outside of the package and ship it prepaid

to your dealer.

从购买之日起，研华为原购买商提供两年的产品质量保证。但对那些未经授权的维修

人员维修过的产品并不予提供质量保证。研华对于不正确的使用、灾难、错误安装产

生的问题有免责权利。

如果研华产品出现故障，在质保期内我们提供免费维修或更换服务。对于出保产品，

我们将会酌情收取材料费、人工服务费用。请联系相关销售人员了解详细情况。

如果您认为您购买的产品出现了故障，请遵循以下步骤：

1. 收集您所遇到的问题的信息（例如，CPU 主频、使用的研华产品及其它软件、

硬件等）。请注意屏幕上出现的任何不正常信息显示。

2. 打电话给您的供货商，描述故障问题。请借助手册，产品和任何有帮助的信息。

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