3Com 3C10399A User manual
http://www.3com.com/
Part Number 900-0211-01
Published February 2005
NBX®Entry Telephone Guide
NBX Networked Telephony Solutions
System Release 5.0
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 1998–2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hardcopy documentation, or
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to
locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov
1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset
are trademarks of 3Com Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
CONTENTS
ABOUT THIS GUIDE
How to Use This Guide 8
Conventions 8
Documentation 9
Comments on the Documentation 10
1GETTING STARTED
Setting Up Your Password and Voice Mail for the First Time 11
NBX NetSet Utility 13
Starting the NBX NetSet Utility 14
Navigation and Shortcut Icons in the NBX NetSet Utility 14
Quick Reference Guides 15
23COM 3100 ENTRY TELEPHONE
Telephone Buttons and Controls 18
Hook Switch Features 19
Hold a Call 19
Transfer a Call 19
Conference Calls 19
3NBX MESSAGING
NBX Messaging Components 21
Important Considerations 22
Changing Your Password 22
Security Tips 23
Changing Your Name Announcement and Personal Greetings 23
Listening to NBX Messages 24
Message Indicators 24
Listening from Your Computer 25
Listening from Your 3Com Telephone 25
4
Listening from Any Internal 3Com Telephone 25
Listening from an External Location 25
Managing Your Messages 26
Information About Your Messages 27
Replying to a Message 27
Forwarding a Message 28
Creating and Sending a Message 29
Using Voice Mail Group Lists 30
Viewing System Groups 30
Creating Personal Groups 30
Modifying or Deleting Personal Groups 31
Marking a Message as Private or Urgent 33
Other Ways to Manage Your Voice Mail Messages 34
Other Kinds of Mailboxes 34
Greeting-Only Mailbox 34
Phantom Mailbox 35
Group Mailbox 35
4STANDARD FEATURES
Answering a Call 37
Dialing a Call 38
An Internal Call 38
An External Call 38
Redialing a Call 38
Forwarding Incoming Calls 38
Call Coverage Points 39
Condition to Forward Calls 39
Setting Call Forward from the Telephone 39
Setting Call Forward from the NetSet Utility 41
Call Forward Precedence 43
Putting a Call on Hold 44
Dialing Another Call 44
Transferring a Call 44
Announced (Screened) Transfer 45
Blind Transfer 45
Direct Mail Transfer 45
5
Establishing a Conference Call 46
Disconnecting the Last Person That You Called 47
More About Conference Calls 47
Setting the Volume 47
5PERSONALIZING YOUR TELEPHONE
Guidelines About Features on NBX Telephones 49
Ringer Tones 50
Speed Dials 50
Personal Speed Dials 50
System-wide Speed Dials 51
Printing Speed Dial Lists 52
Off-Site Notification 52
Managing Off-site Notification Using the Telephone 56
Do Not Disturb 56
Preventing Unauthorized Use of Your Telephone 57
Telephone Locking 57
Call Permissions 58
Class of Service Override 58
Using a Headset 59
General Headset Instructions 59
Returning to the Headset After a Long Delay 60
6GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your Messages in Your E-mail 63
Account (Billing) Codes 64
Caller ID 65
Internal and External Caller ID 65
Calling Line Identity Restriction (CLIR) 65
Call Pickup 66
Directed Call Pickup on a Specific Telephone 67
Group Call Pickup 67
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 67
Automatic Call Distribution 68
Hunt Groups 70
Calling Groups 72
Group Membership 72
6
Supervisory Monitoring 72
Call Park 73
Paging 74
Paging the System 75
Paging Zones 76
Configurable Operators 77
How Configurable Operators Work 77
Configuring the Operators 77
Using Message Waiting Indicator to Telephone 78
Sending an MWI Message 78
Retrieving an MWI Message 79
Cancelling an MWI Message 79
Dialing a Call to a Remote Office 79
Using Unique Extensions 79
Using Site Codes 80
Using Pulse Dialing 81
Additional Applications 82
7FEATURE CODES
NBX Tones 83
Feature Codes with 3Com Telephones 84
3Com Entry Telephone 85
Using Feature Codes 85
ATELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone 89
Attaching the 3100 Support Bracket 91
Desktop Position 91
Wall-Mount Position 92
Moving Your Telephone 92
Swapping Telephones 92
Cleaning Your Telephone 93
Troubleshooting Problems 93
INDEX
ABOUT THIS GUIDE
This guide is intended for anyone using:
■3Com®Entry Telephones
It includes information about using the NBX Voice Mail system and the
NBX NetSet™administration utility for personal telephone settings.
Devices documented in this guide include:
■Telephones
■3Com 3100 Entry Telephone
If the information in the release notes (readme.pdf) on the NBX Resource
Pack CD differs from the information in this guide, follow the instructions
in the release notes.
Analog telephones connected through the Analog Terminal Card or the
Analog Terminal Adapter can use most of the features described in this
book. See the NBX Feature Codes Guide for Analog Telephones in the
NBX NetSet utility.
8ABOUT THIS GUIDE
How to Use
This Guide Table 1 shows where to look for specific information in this guide.
Conventions Table 2 defines some commonly used words and phrases in this guide.
Table 1 Where to Find Information
If you are looking for information about Turn to
How to get started with your new telephone Chapter 1
The 3Com 3100 Entry Telephone Chapter 2
NBX Voice Messaging features Chapter 3
Using standard telephone features Chapter 4
Personalizing your telephone Chapter 5
Enhanced system features Chapter 6
Feature codes Chapter 7
Telephone maintenance and troubleshooting information Appendix A
References to all topics in this book Index
Table 2 Common Terms
Term Definition
Auto Attendant The set of voice prompts that answers incoming calls and
describes actions that a caller or user can take to access
individual services.
Administrator The person who is responsible for maintaining your
3Com Networked Telephony Solution.
Receptionist The person who answers the majority of incoming
telephone calls. In some business environments, this
person may be a switchboard operator.
User A person who has a single 3Com Telephone or an
analog telephone connected to the NBX system through
an ATC card or the single-port ATA device.
Documentation 9
Table 3 lists conventions that are used throughout this guide.
Documentation The documentation set for 3Com NBX Networked Telephony Solutions is
designed to help NBX telephone users, installers, and administrators
maximize the full potential of the system.
The NBX Resource Pack CD contains many guides to the NBX products
and their related 3Com applications.
When you log in to the NBX NetSet utility as a user, you can view the PDF
versions of the NBX Telephone Guides and NBX Feature Codes Guide by
clicking the icons at the bottom of the screen. You can view the Quick
Reference Guide for your telephone by clicking the Telephone Quick
Reference button.
The NBX NetSet utility also includes a searchable Help system with Help
buttons on each screen.
An administrator who logs in can also see the NBX Installation Guide and
the NBX Administrator’s Guide.
Table 3 Icons
Icon Type Description
Information note Information that describes important features
or instructions.
Caution Information that alerts you to potential loss of
data or potential damage to an application,
system, device, or network.
Warning Information that alerts you to potential
personal injury.
10 ABOUT THIS GUIDE
Comments on the
Documentation
Your suggestions are important to us. They help us to make the NBX
documentation more useful to you.
Please send your e-mail comments about this guide or any of the
3Com NBX documentation and Help systems to:
Voice_TechComm_Comments@3com.com
Include the following information with your comments:
■Document title
■Document part number (found on the front or back page)
■Page number
As always, please address all questions regarding the NBX hardware and
software to your 3Com NBX Voice-Authorized Partner.
This manual suits for next models
5
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