3Com NBX 900-0208 User manual
http://www.3com.com/
Part Number 900-0208
Published April 2005
NBX®Manager’s Telephone
Guide
NBX Networked Telephony Solutions
System Release 5.0
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 1998–2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hardcopy documentation, or
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to
locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov
1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset
are trademarks of 3Com Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
CONTENTS
ABOUT THIS GUIDE
How to Use This Guide 10
Conventions 10
Documentation 11
Comments on the Documentation 12
1GETTING STARTED
Setting Up Your Password and Voice Mail for the First Time 13
NBX NetSet Utility 15
Starting the NBX NetSet Utility 16
Navigation and Shortcut Icons in the NBX NetSet Utility 16
Quick Reference Guides 17
23COM 3103 MANAGER’STELEPHONE
Telephone Buttons and Controls 19
Programmable Access Buttons 22
Status Lights for Access Buttons 23
Display Panel 23
Display Panel Contrast 24
Features 25
3NBX MESSAGING
NBX Messaging Components 27
Important Considerations 28
Changing Your Password 28
Security Tips 29
Changing Your Name Announcement and Personal Greetings 29
Listening to NBX Messages 30
Message Indicators 30
Listening from Your Computer 31
4
Listening from Your 3Com Telephone 31
Listening from Any Internal 3Com Telephone 31
Listening from an External Location 31
Managing Your Messages 32
Information About Your Messages 33
Replying to a Message 33
Forwarding a Message 34
Creating and Sending a Message 35
Using Voice Mail Group Lists 36
Viewing System Groups 36
Creating Personal Groups 36
Modifying or Deleting Personal Groups 37
Marking a Message as Private or Urgent 39
Other Ways to Manage Your Voice Mail Messages 40
Other Kinds of Mailboxes 40
Greeting-Only Mailbox 40
Phantom Mailbox 41
Group Mailbox 41
4STANDARD FEATURES
Answering a Call 43
Caller ID 44
Answering a Second Call 44
Using the 3Com Telephone Display Panel 44
Dialing a Call 45
An Internal Call 45
An External Call 45
Redialing a Call 46
Forwarding Incoming Calls 46
Call Coverage Points 46
Condition to Forward Calls 46
Setting Call Forward from the Telephone 47
Setting Call Forward from the NetSet Utility 49
Call Forward Precedence 51
Putting a Call on Hold 52
Dialing Another Call 52
More Than One Call 53
5
Transferring a Call 53
Announced (Screened) Transfer 53
Blind Transfer 54
Direct Mail Transfer 54
Establishing a Conference Call 55
Disconnecting the Last Person That You Called 56
More About Conference Calls 57
Setting the Volume 57
5PERSONALIZING YOUR TELEPHONE
Guidelines About Features on NBX Telephones 59
Ringer Tones 60
Speed Dials 60
Personal Speed Dials 60
System-wide Speed Dials 61
Special Case: One-Touch Speed Dials 62
Printing Speed Dial Lists 63
Printing Labels 63
Off-Site Notification 64
Managing Off-site Notification Using the Telephone 68
Do Not Disturb 68
Preventing Unauthorized Use of Your Telephone 70
Telephone Locking 70
Call Permissions 71
Class of Service Override 71
Using a Headset 72
With the 3Com Manager’s Telephone and 3Com 3102 Business
Telephone 72
Returning to the Headset After a Long Delay 73
Using Hands Free Active on Intercom 73
6GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your Messages in Your E-mail 76
Account (Billing) Codes 76
Caller ID 77
Internal and External Caller ID 78
Calling Line Identity Restriction (CLIR) 78
6
Call Pickup 79
Directed Call Pickup on a Specific Telephone 80
Group Call Pickup 80
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 81
Automatic Call Distribution 81
Hunt Groups 83
Calling Groups 86
Group Membership 86
Supervisory Monitoring 86
Monitor 87
Whisper 88
Barge-In 88
Change Agent 89
Interactions 89
Call Park 90
Paging 91
Paging the System 92
Paging Zones 92
Configurable Operators 93
How Configurable Operators Work 93
Configuring the Operators 94
Using Message Waiting Indicator to Telephone 95
Sending an MWI Message 95
Retrieving an MWI Message 95
Deleting MWI Messages 96
Cancelling an MWI Message 97
Dialing a Call to a Remote Office 97
Using Unique Extensions 97
Using Site Codes 98
Bridged Extensions 99
Delayed Ringing 100
Using Pulse Dialing 100
Additional Applications 102
7
7FEATURE CODES
NBX Tones 103
Feature Codes with 3Com Telephones 104
3Com Manager’s Telephone 105
Using Feature Codes 105
83COM 3105 AND 1105 ATTENDANT CONSOLES
3Com Attendant Console 110
Access Buttons 110
Feature Buttons 110
Attendant Console Labels 113
Opening the 3105 Attendant Console Label Cover 113
Complement Attendant Software 114
Managing Calls 115
ATELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone 117
Attaching and Adjusting the Articulating Support Bracket 119
Moving Your Telephone 121
Swapping Telephones 121
Cleaning Your Telephone 121
Troubleshooting Problems 121
INDEX
8
ABOUT THIS GUIDE
This guide is intended for anyone using:
■3Com®Manager’s Telephones
■3Com Attendant Consoles
■NBX®Complement Attendant Software.
It includes information about using the NBX Voice Mail system and the
NBX NetSet™administration utility for personal telephone settings.
Devices documented in this guide include:
■Telephones
■3Com 3103 Manager’s Telephone
■Attendant Consoles
■3Com 3105 Attendant Console
■3Com 1105 Attendant Console
■NBX Complement Attendant Software
If the information in the release notes (readme.pdf) on the NBX Resource
Pack CD differs from the information in this guide, follow the instructions
in the release notes.
Analog telephones connected through the Analog Terminal Card or the
Analog Terminal Adapter can use most of the features described in this
book. See the NBX Feature Codes Guide for Analog Telephones in the
NBX NetSet utility.
10 ABOUT THIS GUIDE
How to Use
This Guide Table 1 shows where to look for specific information in this guide.
Conventions Table 2 defines some commonly used words and phrases in this guide.
Table 1 Where to Find Information
If you are looking for information about Turn to
How to get started with your new telephone Chapter 1
The 3Com 3103 Manager’s Telephone Chapter 2
NBX Voice Messaging features Chapter 3
Using standard telephone features Chapter 4
Personalizing your telephone Chapter 5
Enhanced system features Chapter 6
Feature codes Chapter 7
The Attendant Console and Complement Attendant Software Chapter 8
Telephone maintenance and troubleshooting information Appendix A
References to all topics in this book Index
Table 2 Common Terms
Term Definition
Auto Attendant The set of voice prompts that answers incoming calls and
describes actions that a caller or user can take to access
individual services.
Administrator The person who is responsible for maintaining your
3Com Networked Telephony Solution.
Receptionist The person who answers the majority of incoming
telephone calls. In some business environments, this
person may be a switchboard operator.
User A person who has a single 3Com Telephone or an
analog telephone connected to the NBX system through
an ATC card or the single-port ATA device.
This manual suits for next models
3
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