ZyXEL Communications VMG8924 User manual

ZyXEL VMG8924

Getting started with your wireless router

Welcome to

John Lewis Broadband

Contents

Before you begin 3

Read this before you start setting up.

Get connected 4

What to do and when.

Wi-Fi 8

How to set up and use a Wi-Fi connection.

Connection troubleshooting 10

What to do if you’re having problems connecting.

Frequently asked questions 12

Find out about your usernames and more information about your router.

Where to nd more help 15

How to nd help on our website or ask us a question.

Your Router

Power Supply

Microlter Internet Cable (Grey)

Ethernet Cable (Yellow)

What’s in the box?

Before you begin

Choosing your router’s new home

Before you get started, please read through this booklet to familiarise yourself with what you’ll need

to do. As well as helping you set up your router, you’ll nd answers to common questions about

broadband, and troubleshooting information to help with any problems.

Where you set your router up can make a big difference to how well your broadband service works.

Here’s a few points to consider:

• Your connection will perform better if you can connect your router to the master phone socket

(it’s usually the one closest to where the phone line enters your home).

• Your router can get too warm if air can’t ow around it. Please don’t place your router on top of

electrical equipment or near other sources of heat. Also try to avoid putting it under a desk, on a

carpet/other fabric or behind large objects.

• Using Wi-Fi? Try to set up your router close to where you’ll be using broadband the most. Thick

walls, concrete oors and large metal surfaces can weaken the signal – avoid these if you can.

• Your broadband will work better if you leave your router switched on all the time (including when

you’re not using it, see page 12). If you can, connect it to an unused power socket and make sure

that it won’t be switched off with other electrical devices.

If you’re new to John Lewis Broadband, please wait until we’ve activated your

broadband before you set up your router. We’ll let you know by email and text

(if we have your mobile number).

If this is a replacement router for an existing John Lewis Broadband service, you

can jump straight to page 5.

• If you’re using an extension cable, only connect a microlter on one end, not both.

• Avoid ‘double ltering’ – don’t connect one microlter to another.

• You can connect two or more telephone devices to one microlter if you have

a splitter.

• Not got enough microlters? Leave something unplugged until you can get more.

• Not using one of your phone sockets? No need to connect a microlter.

Get connected

Step 1a – Connecting to single phone socket

Single socket

NTE5/Non-NTE5

Step 1b – Connect to double phone socket

ADSL v1.0

If you have a socket like this, you will need to use the

included microlter as shown. If you have a double

socket, skip to Step 1b.

If you have a double phone socket, connect your Hub

directly to the socket without using the microlter.

If you’ve had bre broadband installed by an engineer

previously, you should have this kind of socket.

ADSL v1.0

Double socket

SSFP

• Connect the stand to the bottom of the router and make sure it’s steady when you stand it up.

Step 2 – Set up your router

• Plug the power cable into the back of your router and the other end into a power socket.

• Plug the grey Internet cable into the DSL socket on your router. Plug the other end of the cable

into the DSL socket of the microlter that’s connected to your phone socket.

• Press the black power button (marked ON/OFF) on the back of your router to switch it on.

Wait for the Power and Broadband lights to come on. See page 10 if the Broadband light doesn’t

come on.

Step 3 – Connect your computer

• Plug one end of the Ethernet cable (yellow ends) into any of the yellow sockets (marked

LAN 1 – LAN 4) on the back of your router.

• Plug the other end of the Ethernet cable (yellow ends) into your computer’s Ethernet socket.

This is a small socket on the back or side of your computer that’s usually marked LAN,

Ethernet, or . Check your computer manual if you’re not sure.

• On the front of the router, the LAN light will turn green and start ashing as data is transferred.

When setting up for the rst time, connecting with the Ethernet cable is a quick

way to check that everything is working as it should. Once you’ve connected to

the Internet, you can then switch to using Wi-Fi.

If this isn’t convenient or you’d prefer to use Wi-Fi right away, turn to page 8 and

follow the instructions there, but please make sure you return to page 7 once

Wi-Fi is connected.

If you don’t see your home page after opening your browser, or your Internet light

is red, go to page 10.

15 minutes later…

Welcome back – you’re nearly there.

Open your computer’s web browser (e.g. Internet Explorer, Firefox or Safari). You should see your

home page (you can change this to John Lewis Broadband later if you like).

To make sure everything’s working, go to www.google.co.uk and search for something. If you get

results, that’s it, you’re on the Internet.

This is the easy part…

Put this guide down, make yourself a drink and come back in 15 minutes.

Don’t try to use the Internet while you’re waiting (even if the Internet light turns green), as your

router might still be setting itself up.

Step 4 – Get online

Wait

15 mins

Wi-Fi

Your router is ready for Wi-Fi use out of the box. The steps shown below should work with any

computer or device that supports Wi-Fi connection.

How to connect to your Wi-Fi Network

If you’re setting up your router for the rst time, please make sure you go back

and follow the steps on page 7 once Wi-Fi is connected.

1. Open the Wi-Fi menu

• Windows devices: Click the Wi-Fi icon on the taskbar at the bottom of your desktop.

• OS X devices: Click the Wi-Fi icon on the toolbar at the top of your screen.

• Mobile devices: Find ‘Wi-Fi’ in the settings menu and make sure it’s switched on.

2. Select your Wi-Fi Network from the list of networks

• If you’re not sure what your Wi-Fi Network is called, you’ll nd it printed on the back of your router.

3. Enter your Wi-Fi Password

• The Wi-Fi Password is also printed on the back of your router. Type it in exactly as shown and

click ‘Connect’ (or ‘Join’ if you’re using an Apple device).

If your device supports Wi-Fi Protected Setup (WPS)

To connect using WPS, follow the instructions for your device and when

prompted, press the WPS button on the left side of your router. The Wi-Fi and

WPS lights will ash orange to indicate that your router is ready to connect.

They’ll stop ashing once your device has connected.

WPS

Wi-Fi

O

Light

How to get the best speed over Wi-Fi

To get the best W-Fi speed, you should connect with a computer or device that supports Wireless AC.

Many new devices support wireless AC as standard.

Most devices tend to support Wireless N which may restrict your wireless speeds to 40-50Mbps

depending on the circumstances. Older devices tend to support Wireless G which limits speeds

even further. To use wireless AC with older equipment you’ll need to install Wireless AC compatible

adapters on each computer you connect with.

If you need more help with Wi-Fi

Want to know how to connect your games console or need more help with your Windows or

Apple computers? Check out www.johnlewisbroadband.com/support

If you’re having trouble connecting...

• If you’ve already connected with the Ethernet cable (yellow),

remember to unplug it when switching to Wi-Fi.

• Make sure you enter the Wi-Fi Password exactly as shown.

Check the back of your router if you need a reminder.

• If you can’t nd your Wi-Fi Network on the list, check the Wi-Fi

light on your router. If it’s off, press the Wi-Fi button on the side of

your router (to switch Wi-Fi on) and try again.

• If you’re using a laptop and can’t see any networks, make sure Wi-Fi

is switched on. There’ll be a switch, keypress or software to do this.

Check your laptop’s manual for more information.

WPS

Wi-Fi

O

Light

What to do How to do it

First, check that your phone

line is working...

Pick up or plug in a phone and check for a dial tone.

If you don’t hear a dial tone, or the line is noisy, there may be a

fault on your phone line. Contact your phone provider and try

connecting to broadband again when it’s xed.

If your phone line is OK,

check your broadband

equipment...

• Check that every device connected to your phone line (e.g. Sky®

boxes, answerphones, alarms) is using a microlter. See page 4

for help with this.

• If checking microlters hasn’t xed the problem, unplug

everything from your phone line (on all oors), leaving only your

router connected and try again.

• If the problem continues, connect the router to your master

phone socket (it’s usually the one closest to where the line

enters your home) and try again.

If steps 2 or 3 xed the problem, then either an extension or one

of the devices connected to your line is the cause of the problem.

You can nd out which by plugging your devices back in one at a

time.

If the broadband light still is

not lit after trying the above... Call our Support Team on 0800 022 3300 to report a fault.

Connection troubleshooting

If you’re having problems connecting, look at the lights on the front of your router and follow the

appropriate instructions.

If the broadband light is not lit

There’s a problem with your broadband signal. Please follow the steps below.

If you’re a new customer, please make sure that your broadband service is ready

before you continue. We’ll send you an email to conrm this (and a text message

if we’ve got your mobile number).

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