ZyXEL Communications VMG8324 User manual

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

Wireless Networking Guide

Getting the best from your wireless

network with the Zyxel VMG8324 and

VMG8924 routers

seethelight.co.uk 02921 678 544/[email protected]

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

1. Connecting to a wireless network 2

2. Troubleshooting a wireless connection 3

3. Other things to consider when connecting wirelessly 4

4. Changing the wireless router’s channel/ frequency and network name (SSID) 5

5. Changing the Encryption Type and Key (Password) 6

6. Removing wireless networks 7

6.1 Windows XP 7

6.2 Windows Vista 7

6.3 Windows 7 and 8 7

Contents

You will ﬁnd a sticker attached to the underside of your router. It will contain the following information:

ˉYour SSID: The name of your wireless network associated with your router

ˉYour 5GHz SSID: The name of your 5GHz wireless network associated with your router

(Only applicable with VMG8924 routers)

ˉWPA2 PSK: The password you will need to enter on your PC’s wireless client to gain access to this network

You will ﬁnd more instructions on how to set up a wireless connection in our Internet User Guide

1. Connecting to a Wireless Network

FYI:

SSID: Or Service Set Identiﬁer, is used to identify wireless networks. By displaying

a list of SSIDs in your range you can select one to connect to.

WPA2: Security protocols used to secure wireless computer networks.

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

Wireless networking is a great way of accessing the internet. However, due to the nature of wireless

networking and environmental inﬂuences - for example interference from other equipment or thickness of

internal walls - we cannot guarantee that wireless will work in every location.

Like radio and television waves, wireless is subject to interference from electrical sources. If you have low

signal strength, or you keep losing connection, it could be because some objects are interfering with your

router and causing ‘noise’. Your wireless signal will be the strongest when it is clear of any obstacles and is in

a clear space. Try these tips to get the best out of your wireless:

2. Troubleshooting a wireless connection

DSL LAN1 LAN2 LAN3 LAN4 WAN PHONE1 PHONE 2 RESET POWER ON/OFF

Power on and o your PC/laptop

and router to see if this helps.

DSL LAN1 LAN2 LAN3 LAN4 WAN PHONE 1 PHONE 2 RESET POWER ON/OFF

Do not place your router in an

enclosed space, such as a cupboard as

this can limit the signal. Your router

needs space and should be in your

line of sight.

DSL LAN1 LAN2 LAN3 LAN4 WAN PHONE1 PHONE 2 RESET POWER ON/OFF

Move your router to a common area,

such as a living room. Make sure your

router isn’t crowded and is in a central

location.

-Fi

DSL LAN 1 LAN2 LAN3 LAN4 WAN PHONE1 PHONE2 RESET POWER ON/OFF

Ensure your router is in an upright

position and is NOT on the ﬂoor

-Fi

DSL LAN1 LAN2 LAN3 LAN4 WAN PHONE1 PHONE 2 RESET POWER ON/OFF

Do not place your router next to

metallic objects, microwaves, cordless

phones or RF transmission devices

as these send out radio signals which

can interfere with your router,

Thick walls can reduce the range of

your wireless connection. Place the

router away from walls

Bluetooth equipped devices like

mobile phones send out radio signals.

which can interfere with your router.

Try turning these o one at a time to

see if it make a dierence.

Keep your router away from reﬂec-

tive or shiny surfaces such as ﬁsh

tanks, mirrors, windows and ﬁling

cabinets, as the signal can bounce of

these objects.

Lig

Off

WPS

DSL LAN1 LAN2 LAN3 LAN4 WAN PHONE 1 PHONE2 RESET POWER ON/OFF

A wired connection is always going

to be faster than wireless. For faster

speeds, try connecting your PC and

router with an ethernet cable and

leave Wi-Fi for your other devices.

Back to contents page

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

• Most wireless routers will provide a range of approximately 100 meters. If you live in a larger property and

need greater coverage then you may need to add an additional wireless access point. If you are unsure on

how to do this we recommend you contact a local computer technician to assist.

• Your wireless performance could be slowing down due to interference from other wireless networks

in your area. Your router will automatically look for the channel with the least interference or “noise”,

however from time to time, other devices in your area could overlap onto the channel your router is

broadcasting on and will compete for the airwaves, causing the Wi-Fi to slow down. You can try and

overcome this by changing the channel/frequency that your router will communicate on. We have

provided instructions in section 4. Changing the wireless channel on how to do this.

• Try disabling your ﬁrewall software and then try to connect again. If this works then contact your ﬁrewall

supplier for more help

• Remove any old wireless networks as your router may be trying to connect to these instead of the new

one. See section 6. Removing wireless networks

• Change the Wireless Network Name (SSID) of the router and then try connecting to this newly named

network. If you are using a router not supplied by seethelight then refer to the manufacturer’s

instructions.

• Check your computer for viruses by running an anti-virus software.

• And remember...wireless Encryption Keys are case sensitive

• Check the lights on your router to make sure there are no faults here. More about your routers’ lights can

be found in the internet user guide, hosted on our website at www.seethelight.co.uk

If none of the above solutions worked, we recommend connecting your PC to the router via an Ethernet

cable and check for online solutions, or getting a computer technician to look at the problem.

3. Other things to consider when connecting wirelessly

Back to contents page

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

4. Changing the wireless router’s channel/frequency and network name (SSID)

Your wireless performance could be slowing down due to interference from other wireless networks in your

area. From time to time, other devices in your area could overlap onto the channel your router is broad-

casting on and will compete for the airwaves, causing interference, or “noise” which will in turn cause the

Wi-Fi to slow down. You can try and overcome this by changing the channel/frequency that your router

will communicate on.

Your router will automatically look for the channel with the least interference or “noise”. If your laptop/PC

is unable to “see” your Wireless Network Names (SSID), you may need to login to the router and change

the channel manually.

To change the wireless router’s channel/frequency and network name (SSID):

1. Power your router on and o. Your router will then automatically look for the channel with the least

noise.

2. Log in to the router and select “Network settings” and then “Wireless”

3. The Band, channel and SSID can be changed here. The SSID and Channel can be changed separately

for each band 2.4G and 5G:

Back to contents page

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

There are a number of options you can select:

No security

This is not recommended by seethelight as this will allow anyone with a wireless device to connect to

your router and use your internet connection and possibly access devices and information in your home

network. This option would generally be used for fault ﬁnding & turning it to this mode is at your own risk.

WEP

This is an older version of security and although it is secure, it is the weakest of the options. This works

best with older router models.

WPA

This option is more secure than WEP and the password can be letters and numbers.

WPA2

This is the latest security standard and is the recommended security type. The password can be letters

and numbers.

We recommend you regularly change the Encryption key/password to help keep your wireless network

secure.

To change the Encryption Type and Key (password):

1. Log into the router and select “Network Settings” and then choose “Wireless” and then scroll to

the bottom of this screen.

2. Here you will be able to change the encryption type and key (password)

5. Changing the Encryption Type and Key (password)

Back to contents page

Wireless Network Guide; Zyxel VMG8324/VMG8924 routers Last amended: 08/10/2014

6.1 Windows XP

1. Open network connections and right click Wireless Network Connections, then click properties.

2. Under preferred networks, click the wireless network you want to remove and select “Remove”

6.2 Windows Vista

1. Click “Start”, right click “Network” and then select “Properties”

2. Find the task list for the “Network and Sharing Centre” dialogue box and click “Manage Wireless

Networks”.

3. Select the old connection you wish to remove from the list and select “Remove”

6.3 Windows 7 and 8

1. Open your Control Panel and select “Network and Sharing Centre” and then click on “Manage

Wireless Networks”

2. Select the old connection you wish to remove from the list and select “Remove”

6. Removing Wireless Networks

Back to contents page

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