ZyXEL Communications VMG8924 User manual

Box Contents

Get connected

ZyXEL VMG8924 Setup Guide

What to do How to do it

First, check that your phone

line is working...

Pick up or plug in a phone and check for a dial tone.

If you don’t hear a dial tone, or the line is noisy, there may be a

fault on your phone line. Contact your phone provider and try

connecng to broadband again when it’s xed.

If your phone line is OK,

check your broadband

equipment...

1. Check that every device connected to your phone line (e.g.

answerphones, alarms etc.) is using a microlter.

2. If checking microlters hasn’t xed the problem, unplug

everything from your phone line (in all sockets), leaving only

your router connected and try again.

3. If the problem connues, connect the router to your master

phone socket (it’s usually the one closest to where the line

enters your premises) and try again.

If steps 2 or 3 xed the problem, then either an extension or

one of the devices connected to your line is the cause of the

problem. You can nd out which by plugging your devices back in

one at a me.

If the Broadband light sll

isn’t lit aer trying the

above...

Contact your IT helpdesk or speak to your corporate

administrator for further assistance.

If the Broadband light is not lit

There’s a problem with your broadband signal. Please follow the steps below.

1. Connect the stand to the boom of the router and make sure it’s steady when you stand it up.

2. Plug the power cable into the back of your router and the other end into a power socket.

3. Plug the grey Internet cable into the DSL socket on your router. Plug the other end of the

cable into the DSL socket of the microfilter. Plug the microfilter into your phone socket.

4. Press the black power buon (marked ON/OFF) on the back of your router to switch it on.

Wait for the Power and Broadband lights to come on.

Step 1 – Set up your router

Your broadband username and password are provided by your IT helpdesk or Corporate

administrator. It will be in one of the following formats:

btebb/username^companydomain.extension

ecxuk/username^companydomain.extension

mxecuk/username^companydomain.extension

mxtwuk/username^companydomain.extension

<username>@<business_unit_id>.BTHA

4 1

Your Router

Power Supply

Microlter Internet Cable (Grey)

Ethernet Cable (Yellow)

2913 VMG8924 QSG_A [2].indd 4-5 01/10/2015 17:11

2 3

Step 2 – Connect your computer

1. Plug one end of the Ethernet cable (yellow) into any of the yellow sockets (marked LAN1 -

LAN4) on the back of your router.

2. Plug the other end of the Ethernet cable (yellow) into your computer’s Ethernet socket.

This is a small socket on the back or side of your computer that’s usually marked LAN,

Ethernet, or . Check your computer manual if you’re not sure.

3. On the front of the router the LAN light will turn green and start ashing as data

is transferred.

When seng up for the rst me, connecng with the Ethernet cable is a quick

way to check that everything is working as it should. Once you’ve connected to

the Internet, you can then switch to using Wi-Fi.

If this isn’t convenient or you’d prefer to use Wi-Fi right away, go to the

‘How to connect to your Wi-Fi Network’ secon below.

How to connect to your Wi-Fi Network

1. Open the Wi-Fi menu

• Windows devices: Click the Wi-Fi icon on the taskbar at the boom of your desktop.

• OS X devices:Click the Wi-Fi icon on the toolbar at the top of your screen.

• Mobile devices: Find ‘Wi-Fi’ in the sengs menu and make sure it’s switched on.

2. Select your Wi-Fi Network from the list of networks

• If you’re not sure what your Wi-Fi Network is called, you’ll nd it printed on the back of

your router.

3. Enter your Wi-Fi Password

• The Wi-Fi Password is also printed on the back of your router. Type it in exactly as shown

(all leers are lower case) and click ‘Connect’ (or ‘Join’ if you’re using an Apple device).

Step 3 – Get online

This is the easy part…

Put this guide down, and come back in 5 minutes.

Don’t try to use the Internet while you’re waing (even if the

Internet light turns green), as your router might sll be seng itself up.

Aer 5 minutes have passed try to use your internet connecon.

5 mins

Wait

Connecon troubleshoong

If you’re a new customer, please make sure that your broadband service is

ready before you continue. If you don’t see your home page aer opening your

browser, and your Broadband light is o or ashing, go to page 4.

If you can’t get online..

If you can’t seem to get online and the Broadband light on your router is not ashing. Open a

web browser and browse: hp://192.168.1.1

Once the page has loaded you will be prompted for a username and password, the defaults are

Username: admin and Password: 1234

Once logged in you can follow the steps in the Quick Start wizard.

2913 VMG8924 QSG_A [2].indd 2-3 01/10/2015 17:11

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