ZyXEL Communications NBG4604 User manual

Internet User Guide

For use with the Zyxel NBG4604 Routers

www.seethelight.co.uk 02920 028 710

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

1. Your ﬁbre equipment 3

2. Setting up your internet connection 7

2.1 Before you begin 8

2.2 A ‘wired’ connection 9

2.3 A ‘wireless’ connection 10

2.4 A ‘wired’ connection using the patch panel 11

3. Conﬁguring your router 15

3.1 Changing the admin password 15

4. About your router 16

5. Router Reset Procedure 17

6. Connecting to wireless networks 18

6.1 Windows Vista 19

6.2 Windows XP 21

6.3 MAC OS X - version 10.4 24

6.4 Windows 7 26

6.5 Windows 8 28

6.6 OSX Lion/Mountain Lion 28

7. Internet troubleshooting 29

Internet User Guide

Please note: This guide is for Zyxel NBG4604 routers only.

This is ﬁbre: this is the future

Welcome to the next-generation of communications: future-proof, cutting-edge

technology that allows for more entertainment, a richer experience and super-fast down-

loads. Seethelight deliver high-speed internet via ﬁbre optics that makes hi-tech applica-

tions, home working and video conferencing a reality.

Brace yourself – the broadband you’ve used in the past doesn’t compare to ﬁbre’s stunning

connectivity. It’s worth looking out for the little dierences from traditional data services –

but don’t worry, we’ll be covering them in the next few pages.

Please ensure that you read this guide carefully to help you get the best out of

your seethelight services.

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

*Exact layout of equipment may vary. Your internal wiring is the responsibility of the house owner/landlord.

To resolve an internal wiring problem please contact a qualiﬁed electrician. If a seethelight technician visits

your premises and the issue is caused by an internal wiring fault, you may be charged a call out fee.

Battery

Back-Up

ONT

Patch

Panel

Telephone

Adaptor

Telephone

Master Socket

Geek Speak:

Fibre is short for ‘ﬁbre optics’. Fibre optics are small glass threads through which light

is passed. Internet and voice data is converted from electrical impulses into light,

passed down the ﬁbre as light, then converted back into electrical impulses.

This allows data to ﬂow up and down the ﬁbre.

1. Your ﬁbre equipment

Because seethelight use ﬁbre to bring you high-speed internet, we use some

equipment that you may not be familiar with.

This next section will give you a quick overview of this equipment.

Your home will have either of these two set-ups:

Conﬁguration A:

Patch panel linked to internal wiring to enable internet service in multiple rooms.*

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

*Exact layout of equipment may vary

Conﬁguration B:

The same as ‘A’ but with no patch panel.*

ONT (Optical Network Terminal)

This is where the light that passes through the ﬁbre optics on the seethelight

network is converted into electrical signals for use by your telephone or computer.

The ONT is typically located in an under stairs cupboard (though this may vary from

house to house). It has two or four internet and two telephony ports situated on

the underside.

Note: Make sure your ONT’s power supply is plugged-in and switched on or you will

not have a connection to the seethelight network for both telephony and internet.

Battery

Back-Up

ONT

Telephone

Adaptor

Telephone

Master Socket

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

The ONT has several lights located on it, which tell you its status. These lights

can be useful to help you troubleshoot any problems with your connection.

The table below describes the lights which may indicate a problem with your

connection.

Please note, the lights may vary between dierent versions of the ONT.

Light name Colour Meaning

EQPT O No power*

Green OK

MGMT O No power*

Green OK

Red, Amber or Flashing No connection*

Power Green Power OK

O No power*

PON Green Connection OK

Red No connection**

WAN Green Connection OK

Red No connection**

LOS Red No connection**

Action

* Check power and other cables are properly connected.

** Check that there are no bends in the ﬁbre connection.

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

Battery Back-Up

This useful piece of kit provides back-up battery power, so if the mains power fails,

you will still be able to make telephone calls for up to eight hours. Please note that

Internet services are not supported when your ONT is running on battery back-up

power.

Patch Panel

This can be used to distribute data services throughout the home via internal

cabling. Using the patch cables between the socket and the ONT, you can deliver

services wherever they are needed in the home (for more on this see 2.4 A ‘wired’

connection using the patch panel )

Telephony Master Socket and Telephone Adaptor

Applicable for voice services. Please see Telephone User Guide for more information.

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

2. Setting up your internet connection

Make sure you have the following:

Router Power Supply

Wireless Zyxel Router Network Ethernet Cable (colour may vary)

And make sure you can locate your

ONT (for more on this, see 1. Your Fibre

Equipment)

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

2.1 Before you begin

Your set-up options:

ˉA ‘wired’ connection from your Zyxel router to your PC/internet device (see page 9)

ˉA ‘wireless’ connection for your PC/internet device (see page 10)

ˉA ‘wired’ connection using your house’s internal wiring (see page 11)

Think about...

ˉWhether you want to connect your computer using a ‘wireless’ or ‘wired’ connection

ˉIf you want the best download and upload speeds available, then use a ‘wired’

connection to your router as internet speeds slow down over wireless connections

If you want to go ‘wireless’...

ˉIf you have a PC/laptop (made in the last six years), or Apple Mac then you

will be ready to go, as it will be‘wireless enabled’ as standard.

If your computer isn’t ‘wireless enabled’, you’ll need the following equipment:

ˉFor laptop: Wireless USB adaptor or wireless PCMCIA card

ˉFor PC: Wireless USB adaptor or wireless network card

And ﬁnally...

ˉFollow these instructions closely

ˉDon’t turn on your power supply until you’re sure everything is connected correctly

ˉDon’t attempt to disassemble any of your seethelight equipment

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

2.2 A ‘wired’ connection

This diagram shows a ‘wired’ connection from your router to your PC/internet device:

POTS1 POTS2 LAN/INTERNET LAN2

LAN3 LAN4

LAN 4 LAN 1LAN 2

LAN 3 WAN

LAN 1

LAN 4LAN 3

LAN 2

WAN

2 1

2.2 A ‘wired’ connection

This diagram shows a ‘wired’ connection from your router to your PC/internet device:

1. Insert ethernet cable into internet port 1 of the ONT.

2. Take the other end of this cable and insert it into blue WAN port of your router.

Take another ethernet cable and plug it into any of your router’s remaining ports

(labelled 1-4). You can then connect your PC/or other internet enabled device to the

other end of this ethernet cable.

3. Connect to your PC/internet enabled device through its internet port.

Internet User Guide- Zyxel NBG4604 routers Last Amended:11/03/2014

2 1

LAN 4 LAN 1LAN 2

LAN 3 WAN

LAN 4 LAN 1LAN 2

LAN 3 WAN

2.3 A ‘wireless’ connection

This diagram shows a ‘wireless’ connection from your router to your PC/internet device:

1. Insert ethernet cable into internet port 1 of the ONT.

2. Take the other end of this cable and insert it into blue WAN port of your router.

For information on how to connect to wireless networks, see 6. Connecting to

wireless networks.

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