Yealink T48G Installation guide

Yealink 48G

A Complete Overview for Conversation Users

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Contents

Hardware ............................................................................................3

Soft Keys.............................................................................................4

Screen Fundamentals............................................................................6

Answering a Call...................................................................................7

Making a Call .......................................................................................7

Actions Performed While in a Call ...........................................................8

Muting a Call .....................................................................................8

Placing a Call on Hold .........................................................................8

Call Park ...........................................................................................8

Transferring a Call..............................................................................9

Miscellanous Fuctions .......................................................................... 10

Do Not Disturb (DND)....................................................................... 10

Volume Adjustment.......................................................................... 11

Call Forwarding................................................................................ 10

Conference Call ............................................................................... 10

Ring Pick Up .................................................................................... 11

Intercom......................................................................................... 11

Voicemail........................................................................................... 11

Check Voicemail............................................................................... 12

Message Options.............................................................................. 12

Program Voicemail ........................................................................... 12

Contacts..................................................Error! Bookmark not defined.

Adding Manually ....................................Error! Bookmark not defined.

Adding From Call History.........................Error! Bookmark not defined.

Icons ................................................................................................ 13

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Hardware

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Power Indication

Extension Keys

Soft Keys

LED Status

Description

Flashing Green

fast

The phone is ringing

Flashing Green

slow

The phone has a voice mail

Off

The phone is powered off, idle, busy or a

call is on hold or on mute

On your phone screen, there are

4 keys along the bottom. These

are soft keys and these keys

labels and actions will change

depending on what action is

currently happening on the

phone.

Status of BLF

Key Icon

Status of Monitored User

IDLE - User is idle

Inter Office Calling - User is placing a call

to another user or is receiving an

intercom call

Talking - User is talking, on an active call

or on DND

Call on hold –the User has placed a call

on hold

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Idle Phone

In Call

Configuring Settings

Call on Hold

The idle screen is were the phone

rests at when not receiving or on

a call. From here, you can view

your call history, contact

directory, place phone on Do Not

Disburt and access settings.

The In-Call screen shows the

ability to Transfer the call, place

the call on Hold, begin a

Conference Call or End the Call.

When you see the 123 soft key,

you can press the key to change

it to alpha entry, alpha/numerical

entry, etc.

Settings

When a call is On Hold, you can

place a new call, end the call (hang

up the on hold line), Transfer the on

hold call to a new extension or

Resume the call

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Screen Fundamentals

Ringing

Transferring

See the Answering A Call section for

details on all you can do with a

ringing line

Pressing the transfer key, brings

you to the options of dialing the line

to transfer to, select it from call

history or cancel the transfer

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Answering a Call

You can answering an incoming call in the following ways:

If you are on another call, press the

ANSWER softkey.

If you are not on another call:

oLift the handset

oPress the SPEAKER button or

ANSWER soft key to answer

using the speakerphone

oPress the HEADSET button to

answer using the headset.

You can deny the incoming call by pressing the REJECT softkey and

the call will either:

oGo to your voice mail

oIf it is a new incoming call, it will go to the next line in the ring

group or to the auto attendant

You can forward the incoming call by to another line by pressing the

FORWARD soft key and typing the extension number in

Making a Call

You can make a call by pressing the SPEAKER/LINE key, using a headset,

typing on the keypad, pressing History and then Keypad and typing on the

screen keypad or by picking up the handset.

Dial number directly: Dial the number

directly, press SEND button to call out.

Dial from call history: Press the History

softkey, use the navigation key to

highlight the specific one, press SEND

button to call out.

Dial from Directory: Press DIRECTORY

to enter, use the UP/DOWN button to choose the specific contact,

select desired number if applicable

Redial: Press RD button to enter the Dialed Calls interface, the use

the UP/DOWN navigation keys to choose a record.

During the conversation, you can alternate between Headset, Handset, and

Speaker by pressing the corresponding buttons or picking up the handset.

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Actions Performed While in a Call

Muting a Call

To still hear the caller, but the caller does not hear you.

Press MUTE button during a conversation the power indication LED will blink.

Press MUTE button again to get the microphone to return to normal

conversation.

Placing a Call on Hold

Placing a call on Hold only places the call on hold at your phone. To place

the call on Hold globally, so anyone can pick the call up, use Call Park.

Press the HOLD button or HOLD softkey to put your active call on hold and

then the corresponding line key will blink.

If there is only one call on hold, press the RESUME softkey or HOLD button

again to retrieve it.

If there is more than one call on hold, press the UP/DOWN button to highlight the

call, press the RESUME softkey or HOLD key to retrieve the call.

Call Park

Call park is a global hold option, so that the call can be placed on hold and

be picked up from any extension.

To place a call on park: Press the TRAN button, 6000 and TRAN

again. A recording will announce what line the call is parked on, ie

6001, 6002.

To pick up a parked call from any phone: Dial the line that the call

is parked on from any phone (ie 6001) and press SEND, call will

immediately connect and be answered

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Transferring a Call

If JOHN calls in and SALLY answers and JOHN needs to talk to WILLIAM,

three ways could be used to transfer the call: Call Park Transfer, Blind

Transfer, Attended Transfer, and Semi-Attended

Transfer.

Transfer Call via Call Park

Call is announced and William has a moment to

collect himself before taking call.

SALLY sends the John to call park by

dialing TRANSFER + 6000 + SEND.

SALLY then calls or pages William and lets him know that John is

parked for him on 600#.

Blind Transfer:

Call is NOT announced

Caller ID from JOHN passes to WILLIAM, SALLY does NOT talk to

WILLIAM.

SALLY presses TRANSFER softkey to put JOHN on hold, then SALLY can

dial the third number/WILLIAM and press TRANSFER button to

complete the transfer.

SALLY will be disconnected from the call. JOHN can talk to WILLIAM.

NOTE: WILLIAM will see the caller ID of JOHN.

Attended Transfer:

Announce that a call is coming in and from who

Caller ID from SALLY passes to WILLIAM, SALLY talks to WILLIAM.

SALLY presses TRANSFER button to put JOHN on hold, then SALLY can

dial the third number/WILLIAM and press the OK or SEND (#) button

to call it out.

After WILLIAM answered it, SALLY and WILLIAM can have a private

conversation without JOHN hearing it, then SALLY presses the

TRANSFER button to complete the transfer.

SALLY will be disconnected from the call. JOHN can talk to WILLIAM.

Transfer directly to voicemail

Caller SALLY press TRANSFER + + (William Extension Number) +

TRANSFER

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients

Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com

Miscellanous Fuctions

Do Not Disturb (DND)

You can use the DND feature to reject the incoming

calls automatically on the phone. The calls will then

connect to VM, ring to the receptionist or forward;

depending on how the phone is set up.

Press the Do Not Disturb soft key.

Call Forwarding

Enter the Call Forward path: Menu Call Features Call Forward

Select one of the 3 options:

oAlways: always forward calls from this extension

oBusy: only forward calls if on another call or DND

oNo Answer: after not answering for determined number

seconds, call will forward

FORWARD TO: Enter the number or extension to forward calls to.

Then press SAVE softkey to save the changes.

Conference Call

You can host a conference call with two other lines.

When you connect the conference call, you are in

control of it. If you hang up, the whole conference

call is disconnected.

Press the CONF key during an active call.

The First call is placed on hold. You will hear a dial

tone. Dial the number to the conference in, then press SEND (#) to dial

out.

When the call is answered, press the CONF

button, the conference call will now include you

and the other two parties.

Hang up to disconnect all parties.

Press key again to turn DND off.

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