Yealink T21 User manual

Vox Centrex Yealink T20/T21 User Guide

Author Dale Ellwood

Department: Vox Telecom R&D

Date: September 2014

TABLE OF CONTENTS

Handset Description ……………………………………………

Page 2

Keypad Lock ………………………………………………………

Page 5

Directory ……………………………………………………………

Page 5

Adding an Entry ………………………………………….

Page 5

Edit or Delete an Entry …………………………………

Page 5

Black List ……………………………………………………

Page 5

Dialling from Directory ………………………………….

Page 6

Making a Call ………………………………………………………

Page 6

Placing call on Hold …………………………………………….

Page 6

Making 2nd Call ……………………………………………. Page 6

Answering a call ………………………………………………….

Page 6

Denying an Incoming Call …………………………….

Page 7

Call History …………………………………………………………

Page 7

Do Not Disturb (DND) ……………………………………………

Page 7

Call Forwarding ……………………………………………………

Page 7

Call Waiting …………………………………………………………

Page 8

Call Transfer ……………………………………………………….. Page 8

Blind Transfer ………………………….…………………. Page 8

Announced Transfer ……………..………….…………. Page 8

3 Way Conference ………………………………………………… Page 8

Call Pick Up …………………………………………………………. Page 8

Voicemail ……………………………………………………………. Page 9

Customer Self-Care ……………………………………………… Page 10

Created By Dale Ellwood 1Vox_Yealink_SIP-T20P_V2

Keypad

The DTMF numeric keypad

•Entry of digits only (e.g., when dialling a phone number)

•Typing in letters and digits.

The Power Indication LED

On: the phone is powered.



Off: the phone is not powered.

Line/Function soft keys

2x Line buttons.

Created By Dale Ellwood 2Vox_Yealink_SIP-T20P_V2

Navigation Keys

Use the navigation keys to navigate in the display menus and

confirm/cancel actions.

The audio device control keys can perform the following actions:

Adjust the volume of the handset, headset, speaker and ring tone.

Allows for hands-free communication during calls.

Place and receive calls through an optionally connected headset.

Mute during calls.

Allow users to access the voicemail messages.

Transfer the current call to a third party.

Redial.

Created By Dale Ellwood 3Vox_Yealink_SIP-T20P_V2

Icon Instruction

The IP Phone displays different kinds of icons on its LCD; you can refer to

the following for their meanings:

Flashes when the internet is disconnected

Received Call

Dialled Calls

Input Method: all letters and numbers

Input Method: numbers

Input Method: letters in lower case

Input Method: letters in upper case

Call mute

Voicemail

SMS

Call Hold

Call Forward

Missed Call

Auto answer

In handset mode

Hands-free Speaker Phone Mode

In headset mode

Created By Dale Ellwood 4Vox_Yealink_SIP-T20P_V2

Keypad Lock

To lock the keypad:

Long Press the #key



The icon will be displayed on the top right corner of the idle screen.



To unlock the keypad:



Press any key, enter the PIN and press OK. “Default PIN is 1122”

To change the default PIN:

Press MENU->Settings->Basic Settings->Phone Unlock Pin



Enter the current Pin. “Default = 1122”



Use the navigation key to scroll down.

Enter the new Pin

Use the navigation key to scroll down.

Confirm the new PIN.

Press OK

Directory

Adding an entry

Press the Phone Book button. (left hand button under display)



Select Local Directory

Select Contact List

Select Add

Enter the name and use the navigation button to enter numbers

for contact.

Press OK to save.

Note: Use the 123 soft key to select between numeric and upper/lower

case alphanumeric modes. Use the X button to delete an entry.

Edit or Delete an entry

Press the Phone Book button



Select Local Directory

Select Contact List

Use the Up/Down navigation key to highlight the entry you want to edit or

delete.

Use the Left/Right navigation key to select Edit or Delete and press OK.

To edit the entry, use the navigation Up/Down button to edit the name

or number, press OK when finished.

Black List

Callers added to the Black List will go straight to your voicemail.

Created By Dale Ellwood 5Vox_Yealink_SIP-T20P_V2

Dialling from the Directory

Press the Phone Book button



Select Local Directory

Select Contact List

Use the navigation Up/Down key to highlight the entry you want dial.

Press the OK button.

Making a call

To make a phone call:

Pick up the handset, icon will be showed in the idle screen.



Press the Speaker button, icon will be showed in the idle screen.



Press the Speaker button then the Headset button if the headset

is connected to the Headset Port in advance.

You can also dial the number first, and then choose the method you

will use to speak to the other party.

Placing a Call on Hold

While on an active call, press the Hold button.



To retrieve the held call, press the Hold button again.

To active a 2nd call:

Place the 1st call on Hold.

Press Line 2 key.

Dial the number and press OK.

Toggle between held calls using the navigation Up/Down button

and press Hold to reconnect to the caller

Answering a call

Answering an incoming call

If you are not on an active call, lift the handset, press the Speaker to

answer using the speakerphone or press the Speaker button to answer

using the headset.



If you are on an active call, press the flashing Line 2 key to answer the

2nd call. This will place the 1st call on Hold and you can toggle between

the calls by using the navigation Up/Down button and pressing Hold.

Note: During the conversation, you can alternate between Headset, Handset and

Speakerphone by pressing the corresponding buttons or picking up the handset.

Created By Dale Ellwood 6Vox_Yealink_SIP-T20P_V2

Denying an incoming call

Press the Xbutton to reject an incoming call and send it directly to

your voicemail.

Call History

To access the handset call logs

Press the Menu button, scroll to History and press OK.



Use the navigation Left/Right button to scroll between, Dialled Calls,

Received Calls,Missed Calls or Forwarded Calls.



Use the navigation Up/Down key to scroll between the entries in each log.

Press OK to dial the number.

Press Contact button add it to the phone book.

DND (Do Not Disturb)

Note: All calls will be directed to your voicemail when DND is active.

Press Menu



Selects Features

Select DND

Select Enable or Disable

DND will be displayed in the screen

Call Forwarding

This feature allows you to forward an incoming call to another phone number e.g.

anther extension, a group or an external number. When call forwarding is active

the display showed the icon.

The following call forwarding events can be configured:

Cancel: Call forwarding is deactivated.



Always: All incoming calls are immediately forwarded.

Busy: Incoming calls are forwarded when the phone is busy. (Note; for

this feature to work, Call Waiting must be deactivated on the handset)



No Answer: Incoming calls are forwarded when the phone is

not answered after a specific period.

To configure Call Forwarding

Select: Menu->Features->Forward.



Select the type of forward you want.



Enable the forward using the navigation key.

Scroll down and enter the phone number you want to forward your calls to.



Press OK to save the changes.



When selecting No Answer forward, scroll down to enter the time,

in seconds, that the handset should ring before forwarding the call.

Created By Dale Ellwood 7Vox_Yealink_SIP-T20P_V2

Call Waiting

This call feature allows your phone to accept other incoming calls to an extension

already in an active call.

To enable/disable Call Waiting:

Select Menu->Features->Call Waiting.



Use the navigation keys or Disable/Enable soft key to active/inactive

call waiting.

Use the navigation key to select if a Tone is played while call waiting

is active.



Press OK to save the changes.

Call Transfer

Blind Transfer

Press the TRAN button during the active conversation; the call will be on

hold.



Dial the extension or telephone number and press TRAN.

Announced Transfer

Press the TRAN button during the active conversation; the call will be on

hold.



Dial the extension or telephone number and press OK.



Wait for the 3rd party to answer and announce the call.

Press the TRAN button.

3-way Conference

To establish a conference:

Press the Conf soft key during an active call.



The first call is placed on hold. Dial the number to conference in and press

OK.



When the call is answered, press the CONF button.

Hang up to disconnect all parties.

Call Pick Up

To answer a call ringing at another extension in the same pickup

group, dial *78.



To answer a call ringing at another extension not in the same

pickup group, dial *78 + extension number.

Created By Dale Ellwood 8Vox_Yealink_SIP-T20P_V2

Voicemail

Setting up your voicemail

Dial *98 or dial your extension number.

You will be directed to the Main Menu of your mailbox.

Select Option 1 to listen to your messages.



Select Option 3 for personal options.

Exit press *

Personal Options

Press 2 for admin options

oPress 1 to change your password. (Default is 777)

oPress 3 to change the prompt level.

oPress 4 to toggle date and time announcement on or off.

oPress 6 to toggle auto play on or off.

Press 3 for personal greetings.



oFor extended absence greeting press 1.

o For personal greeting press 2.

o To record your name press 3.

Retrieving Voicemail Messages

When messages are left in your mailbox, the message lamp will come

on and the display will indicate that you have a new voice message.



To access your mailbox press the Message button or the Connect

soft key.



Press 1.

While listening to voicemail messages:

Press any digit to skip to the end of the message.



To replay the message press 4

To delete the message press 7

To save the message press 9

Created By Dale Ellwood 9Vox_Yealink_SIP-T20P_V2

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