Yealink T18P User manual

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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YealinkT18PIPUserGuide

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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IntroducingyourYealinkT18PIPPhone

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TheT18PisacompactIPbusinessphone,supportingawidefeatureset;theT18Pisthe

intelligentpurchaseforreliableIPbusinessperformance.

An

Overviewof

yourYealinkT20PIP

Phone

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

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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TipsforUsingyourYealinkT18PIPPhone

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MakingaCall

PickuptheHandsettomakeacall.

DialNumberDirectly:Dialthenumberdirectly,andpressthe#keytocallout

Re‐dial:DialtheRDButtontodialoutthelastcallednumberdirectly

AnsweringaCall

Answeringanincomingcallinthefollowingways:

Ifyouareonanothercall,presstheHoldkeytoanswerit

Ifyouarenotonanothercall,justliftthehandsettoanswerit

YoucanalsopresstheMutebuttontodenytheincomingcall

MutingaCall

PresstheMutebuttonduringaconversationtomutethecall,andpressitagaintoget

themicrophonereturntonormalconversation

VolumeAdjustment

Duringthecall,youcanpressthevolumeadjustmentbardstoadjustthevolume

PuttingaCallonHold

PresstheHOLDbuttontoputyouractivecallonhold

Ifthereisonlyonecallonhold,presstheHOLDkeyagaintoretrieveit

Iftherearetwocallsonhold,pressHOLDtoputthecurrentcallonhold,andretrieve

thethirdparty

VoiceMail

ThePresenceofnewVoiceMailmessageswillbeindicatedbytheLED,userscanpick

upthehandsetanddialtheconcatenatedcodetogetthevoicemailintheserver

ConferenceCall

PresstheHoldkeyduringanactivecall

Thefirstcallisplacedonhold.Youcandialthethirdnumber,thenpress#keytocall

out.

Whenthecallisanswered,presstheRedialkeytoestablishathree‐partyconference.

Hanguptodisconnecttheconferencecall

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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CallTransfer

Therearethreewaystotransferthecall:BlindTransfer,AttendedTransferandSemi‐Attend

Transfer.

BlindTransfer:

AandBisonaconversation,ApressTRANbuttontoputBonhold,thenAcandialthe

thirdnumberCandpressTRANbuttontocallout.ThenAwillturntoidlestatus

AfterCansweredit,BcantalktoC

AnnouncedTransfer:

AandBisonaconversation,ApressTRANButtontoputBonhold,thenAcandialthe

thirdnumberCandpressthe#buttontocallout

AfterCansweredit,AandCcanhaveaprivateconversationwithoutBhearingit,then

AhunguporpresstheTRANbuttontocompletethetransfer

Awillbedisconnectedfromthecall,BcantalktoC

Semi–AnnouncedTransfer:

AandBisonaconversation,ApressTRANbuttontoputBonhold,thenAcandialthe

thirdnumberCandpressthe#buttontocallout

WhiteCisringing,AhanguporpresstheTRANbuttontocompletethetransferAwill

bedisconnectedfromthecallwhenCpickup,BcantalktoC

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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ChecktheIPstatusofyourYealinkT18PIPPhone

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IPAddress

Pickupthehandsetdial**90#,followthevoiceprompttogettheIPAddress

SubnetMask

Pickupthehandsetdial**91#,followthevoiceprompttogettheSubnetMask

Gateway

Pickupthehandsetdial**92#,followthevoiceprompttogettheGateway

DNS1

Pickupthehandsetdial**93#,followthevoiceprompttogettheDNS1

DNS2

Pickupthehandsetanddial**94#,followthevoiceprompttogettheDNS2

PowerIndicationLEDonyourYealinkT18PIPPhone

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GreenLight

LEDStatusDescription

SteadyGreenThephoneisundertheidlestatus

SlowBlinkingThereisacallonmute

FastBlinkingTwiceThephoneisunderDND/ForwardStatus

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RedLight

LEDStatusDescription

SteadyRedThereisanewvoicemailtoyourextension

SlowBlinkingThereisanincomingcalltothedevice

FastBlinkingTwiceThereisacallonhold

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OrangeLight

LEDStatusDescription

SteadyOrangePowerOn

BlinkingOrangeNetworkunavailable,theaccountisnot

registeredorregisteredfailed

SteadyOrangeUpdating

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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PhoneDivertsandPickups

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PhoneDivertOn*72pressDialanddestinationnumber

RemovePhoneDivert*73pressDial

PhoneDivertOnBusy*90pressDial

RemoveDivertOnBusy*91pressDial

PhoneDivertNoAnswer*92pressDial

RemoveDivertNoAnswer*93pressDial

CallPickup*98pressDial

DNDActivate*78pressDial

DNDDe‐activate*79pressDial

StarCodes

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AutomaticCallBackDeactivation #8

CallForwardingAlwaysToVoiceMailActivation*21

CallForwardingAlwaysToVoiceMailDeactivation#21

CallForwardingBusyToVoiceMailActivation*40

CallForwardingBusyToVoiceMailDeactivation#40

CallForwardingNoAnswerActivation*92

CallForwardingNoAnswerDeactivation*93

CallForwardingNoAnswerToVoiceMailActivation*41

CallForwardingNoAnswerToVoiceMailDeactivation#41

CallForwardingNotReachableActivation*94

CallForwardingNotReachableDeactivation*95

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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CallingLineIDDeliveryBlockingperCall*67

CallingLineIDDeliveryperCall*65

CallReturn*69

CallWaitingPersistentActivation*43

CallWaitingPersistentDeactivation#43

CancelCallWaiting*70

ClearVoiceMessageWaitingIndicator*99

CustomerOriginatedTrace*57

DirectedCallPickup*97

DirectedCallPickupwithBarge‐in*33

DirectVoiceMailTransfer*55

LastNumberRedial*66

PerCallAccountCode*71

PushtoTalk*50

SpeedDial100*75

SpeedDial8*74

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001

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OperatingInstructions

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

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Notice1.IftheWAN(wideareanetwork)connectionfailstoasiteforanyreason,

includingafaultonthecircuitorapowercut,thentheabilitytomake

andreceivecallsfromtheIPphonesutilisingthatWANcircuitwillbe

restricted.Thesefailuresmaybecausedforreasonsoutsideour

control. Otherserviceswillbefullymaintainedincludingvoicemailand

theabilitytodivertcallstoothernumbersincludingmobiles.Ifanother

workingWANcircuitisavailableatthatsitethenthiscanbeusedtofully

restoreservicetoallphones.



2.TheR5000serviceallowsforcallsto999and112,howevertheseservices

willbeaffectedifthereisapowercutoryourWANcircuitfails



3.Withregard999servicesnolocationinformationispassedtothe

emergencyservicesoperatorthiswillmeanthatyouwillhavetostate

theaddressthatyouwishtheemergencyservicetoattend.

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4.R5000doesnotofferapaperbasedtelephonedirectoryservice

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5.IfyourequireaPDFthatallowsyoutoprintoffstickerstoattachtothe

phonedeviceexplainingtheabovepleasecontactus.

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