Yealink IPW56 User manual

IPW56 Wireless DECT Handset

Quick Reference Guide

Version: 1.1

Author: Beaming Support

Date: 29th May 2019

Beaming Ltd

Hanover House

St Leonards on Sea

East Sussex TN38 0DX

T 0800 082 2868

F 0800 082 2869

[email protected]

www.beaming.co.uk

// Registered in England 5163715, VAT 840 866 314

BeamRing IP29G Handset –Quick Reference Guide

Table of Contents

Making a call ..................................................................................................................................................... 3

To make a call using the handset: ..................................................................................................................... 3

To make a call using the speakerphone: ........................................................................................................... 3

To make a call using my company or personal directory: ................................................................................. 3

Ending a call ...................................................................................................................................................... 4

To end a call using the handset: ........................................................................................................................ 4

To end a call using the speakerphone: .............................................................................................................. 4

Answering a call ................................................................................................................................................ 5

To answer a call using the handset: .................................................................................................................. 5

To answer a call using the speakerphone:......................................................................................................... 5

Transferring a call ............................................................................................................................................. 6

Semi-Attended Call Transfer:............................................................................................................................. 6

Blind Call Transfer:............................................................................................................................................. 6

Call Hold / Un-Hold ........................................................................................................................................... 7

To place a call on hold during a conversation: .................................................................................................. 7

To resume the conversation: ............................................................................................................................. 7

Muting / Un-Muting a call ................................................................................................................................ 8

To mute your microphone during a call:............................................................................................................ 8

To un-mute your microphone during a call: ...................................................................................................... 8

Redialling a number.......................................................................................................................................... 9

To redial a previously dialled number using the handset:................................................................................. 9

To redial the last dialled number using the handset: ........................................................................................ 9

Voicemail Access............................................................................................................................................. 10

Do Not Disturb (DND) ..................................................................................................................................... 11

To Enable Do Not Disturb: ............................................................................................................................... 11

To Disable Do Not Disturb: .............................................................................................................................. 11

Three-way conference calling......................................................................................................................... 12

To conference a 3rd party:................................................................................................................................ 12

Call Forwarding Enable ................................................................................................................................... 13

Forward telephone calls to another number when I am BUSY:....................................................................... 13

Forward telephone calls to another number when I DO NOT ANSWER: ......................................................... 14

Call Forwarding Disable .................................................................................................................................. 15

To disable call forwarding of ALL telephone calls to another number: ........................................................... 15

To disable call forwarding of telephone calls to another number when I am BUSY:....................................... 15

To disable call forwarding of telephone calls to another number when I DO NOT ANSWER:......................... 16

Appendix A –Document Control.................................................................................................................... 17

BeamRing IP29G Handset –Quick Reference Guide

Making a call

To make a call using the handset:

1. Enter the telephone number using the keypad

To make a call using the speakerphone:

1. With the handset in place, press

2. Press the (call) button, (speaker) button or (ok) button to dial

To make a call using my company or personal directory:

1. Press the (ok) button to bring up the menu options

2. Select Directory and press the (ok) button.

3. Choose one of the following:

a. Local Directory for other wireless handsets that are paired to the same wireless base

station as your wireless handset

b. Network Directory then Enterprise for a complete list of telephone handsets within your

business

c. Network Directory then Personal for a list of telephone numbers saved against your

BeamRing cloud phone personal account

4. Use the (up) / (down) arrows to select the required entry. Press the (ok) button.

5. Use the (up) / (down) arrows to select the required number. Press (call) button to dial

this number.

6. For large company directories or personal contact lists you can search by name to narrow down

your list.

BeamRing IP29G Handset –Quick Reference Guide

Ending a call

To end a call using the handset:

Press the (end call) button or place the handset back into the charging cradle.

To end a call using the speakerphone:

Press the (end call) button or place the handset back into the charging cradle.

BeamRing IP29G Handset –Quick Reference Guide

Answering a call

To answer a call using the handset:

Press the (call) button or the Accept soft key to answer the call.

To answer a call using the speakerphone:

Press the (speaker) button to answer the call

Whilst on a telephone call you may switch between handset and the speakerphone by pressing the

(speaker) button

BeamRing IP29G Handset –Quick Reference Guide

Transferring a call

The BeamRing cloud phone solution provides you with three ways to transfer a call

Attended Call Transfer:

1. Press the button or the Options then Transfer soft keys during a conversation. This places

the call on hold. The first party will hear your music on hold.

2. Enter the number you want to transfer to and press the (call) button, (speaker) button or

(ok) button to dial

3. When the second party answers and is ready to take the call press the button again or press

the Transfer soft key. The call is now transferred to the second party.

Note: If the second party does not wish to take the call then press the End soft key to return to the original

party.

Semi-Attended Call Transfer:

1. Press the button or the Options then Transfer soft keys during a conversation. This places

the call on hold. The first party will hear your music on hold.

2. Enter the number you want to transfer to and press the (call) button, (speaker) button or

(ok) button to dial

3. When you hear the ringing tone of the second party press the button again or press the

Transfer soft key. The call is now transferred to the second party. The first party will now hear the

ringing tone of the second party until they answer or the call is routed to their voicemail service.

Blind Call Transfer:

1. Press the button or the Options then Transfer soft keys during a conversation. This places

the call on hold. The first party will hear your music on hold.

2. Enter the number you want to transfer to and press the button again. The first party will

now hear the ringing tone of the second party until they answer or the call is routed to their

voicemail service.

BeamRing IP29G Handset –Quick Reference Guide

Call Hold / Un-Hold

To place a call on hold during a conversation:

Press the Options then Hold soft keys to place your call on hold. The handset displays a (hold) symbol

and the caller will hear your music on hold.

To resume the conversation:

Press the Resume soft key, the (call) button or the (speaker) button to return to the telephone

call.

BeamRing Handy Hint:

With the call waiting feature enabled you may place multiple calls on hold. In this scenario to resume the required

conversation use the (up) / (down) arrows to select the appropriate call and then press the Resume soft

key

BeamRing IP29G Handset –Quick Reference Guide

Muting / Un-Muting a call

To mute your microphone during a call:

Press the button to mute your microphone. The handset displays a muted microphone symbol

and the caller cannot hear your voice.

To un-mute your microphone during a call:

Press the button again to un-mute your microphone.

BeamRing IP29G Handset –Quick Reference Guide

Redialling a number

To redial a previously dialled number using the handset:

Press the (call) button to view the Redial list. Use the (up) / (down) arrows to select the

required number and then press the (call) button or (speaker) button to dial out.

To redial the last dialled number using the handset:

Press the (call) button twice to redial the last number called.

BeamRing IP29G Handset –Quick Reference Guide

Voicemail Access

BeamRing alerts the IPW56 handset to any new voicemail messages. When a new voicemail is received the

(message) icon appears at the top of the screen along with the number of unread messages. The

power LED will also begin to slowly flash.

To access your voicemail:

Press and hold the button for one second and you will be connected to your voicemail

You will be prompted to enter your assigned PIN code followed by the hash (#) key

BeamRing Handy Hint –If you have forgotten your mailbox PIN code you may reset it by visiting the BeamRing portal

https://portal.beamring.co.uk/myphone

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