Xplornet Hub User manual
Version 2.0
Xplornet Hub
User Guide
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CONTENTS
Getting Started ....................................................................1
Safety Precautions ................................................................2
In the Box.............................................................................3
Indicators .............................................................................4
Ports and Buttons .................................................................5
Connecting Your Xplornet Hub .............................................6
Connecting Directly to a Computer.............................................. 7
Connecting Directly to a Wireless Router ..................................... 8
Xplornet Home Phone Features ............................................9
Important 9-1-1 Emergency Services ...................................10
About Xplornet ..................................................................11
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Getting Started
Thank you for signing up for Xplornet Home Phone service.
Your Xplornet Hub is the central connection point for your
Home Phone service, which is fully loaded with many
helpful features.
This guide will help you set up your Hub device. Just follow
the easy step-by-step instructions and start connecting to
what matters to you.
XPLORNET HUB USER GUIDE 1
XPLORNET HUB USER GUIDE
Safety Precautions
Before connecting your Xplornet Hub, please read the following safety
precautions:
• Always use the power adapter that came with the device.
• Do not put anything on top of the unit.
• Keep the Xplornet Hub dry, clean and well-ventilated.
• Use a soft, dry cloth to clean the device – do not use liquid or spray to
clean it.
• Keep the air vent clean and clear of debris and keep all liquid away from
the device’s surface. Should anything fall into the Xplornet Hub through
the air vent, it could result in fire or damage to the device.
• To avoid injury, do not open the Xplornet Hub. Tampering with the
device could void your warranty.
2
XPLORNET HUB USER GUIDE
Xplornet Hub
AC Power Adapter
Two (2) RJ-45 network cables
RJ-11 telephone cable
3
In the Box
You will find the following items included:
If any parts are missing, please contact Xplornet Support:
By Phone: 1-866-841-6001
XPLORNET HUB USER GUIDE4
Indicators
The following indicators are arranged across the top of the Xplornet Hub.
WLAN refers to the wireless local area network, also known as WiFi. The WiFi
function is available only when this service is activated.
WPS refers to the Wi-Fi Protected Setup™, a feature that lets you easily
connect WPS-supported client devices (such as wireless printers) to your router
wirelessly.
Indicator Color Status Description
Power – OFF The device is powered OFF
Green ON The device is powered ON
WAN
– OFF There is no connection to the modem
Green Flashing Data is being passed to or from the modem
ON The connection to the modem is ok
Internet
– OFF There is no connection to the Internet
Green Flashing Data is being passed to or from the Internet
ON The connection to the Internet is ok
LAN1 - LAN4
– OFF There is no connection on this Ethernet port
Green Flashing Data is being passed to this Ethernet port
ON There is a working connection in this Ethernet port
WLAN
– OFF WiFi is turned off
Green Flashing Data is being passed across WiFi
ON WiFi is turned on
WPS
– OFF WPS is not actively connecting a device
Green
Flashing WPS is connecting to a wireless device
ON (Lasts for 5 minutes) A connection has been made
using WPS
Phone
– OFF There is no phone connected, or the phone is not
registered with the phone service
Green Flashing Voice data is being passed to or from the phone
service
ON The connection to the phone service is ok
USB1
– OFF USB port is disabled or USB device is not connected
Green Flashing Date is transmitting through USB port
ON USB device is connected and available
XPLORNET HUB USER GUIDE
5
Ports and Buttons
Power plug, on/off switch and cable attachment ports are located on the back
of the Xplornet Hub.
Buttons Description
ON/OFF Power button
WPS Used to establish secure connection to a new device
WLAN This button is not used
Reset
Reset button, not to be used unless advised by Xplornet
representative. This button is used to restore the factory
default settings when pressed for more than 5 seconds in
power-ON state
Ports Description
Power Power jack, 12 volt DC
LAN1 -LAN4 RJ-45 LAN network ports, connected to the local network
through the RJ-45 network cable
Phone RJ-11 port, connected to the phone through the telephone
line
WAN Uplink Ethernet interface
USB1
USB HOST port, not to be used unless advised by Xplornet
representative. This port is used for the USB storage device
connection
USB2
This port is not used
XPLORNET HUB USER GUIDE
6
Connecting Your Xplornet Hub
The Xplornet Hub is your main connection point for your Xplornet Internet
service. Devices inside the home are then attached to the Xplornet Hub. These
steps will guide you in the setup of the Xplornet Hub.
The Xplornet Hub should be the only device directly attached to the
Xplornet service modem and should not be connected to a LAN port of
any WiFi router that you may already be using at your location.
COMPLETE SETUP:
1 2 3 4 5 6 7 8 9
1USB interface
2On/Off button
3Reset button
4Power port
5WPS button
6WLAN button
7LAN interface
8WAN interface
9Phone interface
ModemComputer
USB
AC
Power
Adapter
Phone
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