Widex NEARCOM User manual

QUICK GUIDE

GETTING STARTED WITH

WIRELESS FITTING

Over the years, hearing aid manufacturers have introduced

more cables to the clinic with the launch of new hearing aids.

For dispensers, this has become a hassle. It can be a real

challenge to remember what goes with what.

With nEARcom it is possible to ﬁt hearing aids with wireless

technology without the use of cables.

ASSEMBLE THE nEARcom UNIT

• Remove the neck string from the NOAHlink.

• Snap the nEARcom neck loop onto NOAHlink so

the connectors engage.

For further details, see the nEARcom User Manual.*

USING nEARcom

DETECT THE HEARING AIDS

1. Insert fresh batteries in the hearing aids and turn on the hearing aids. Identify left

and right by means of the colour marking.

2. Lay the nEARcom on the table and place the hearing aids in the middle of the neck

loop.

• Place BTE hearing aids directly on the table.

• Insert ITE/CIC in the holes in the instrument ﬁxture included with the

nEARcom, with the face plate facing up.

* If your nEARcom was supplied by another manufacturer,

you must insert a Widex Tech Module. See the nEARcom User Manual.

3. Switch on the NOAHlink with the nEARcom attached.

4. Click the Detect wireless icon for wireless ﬁtting in Compass.

FITTING THE HEARING AIDS

Hearing aids which have never been ﬁtted must be assigned to the correct side in

Compass – left and right.

Detect hearing aids as follows:

1. To identify hearing aids, make sure they are placed in the middle of the nEARcom

neck loop and then use the Play buttons under Identify HA. When you select a

Play button, the relevant hearing aid plays a sound for 6 seconds and in some

models a light-emitting diode lights1.

2. While this is happening, remove the hearing aid from nEARcom and listen to it.

3. In Compass, select whether the hearing aid is for the left or right ear.

4. Repeat the procedure if you are ﬁtting two hearing aids.

5. Click Next to connect the hearing aids.

1 Only applicable to CLEAR440 PA and m-models

6. Select a PrecisionFit starting point and make sure the acoustic identity is correct.

7. Position the hearing aids in the client’s ears and the nEARcom around the neck of

the client.

Click OK and proceed with the ﬁtting.

FOLLOW-UP FITTING

WITH THE CLIENT

Let the client wear the hearing aids and the nEARcom. In the ﬁtting screen, click

Detect wireless for wireless ﬁtting.

WHICH HEARING AIDS CAN BE PROGRAMMED

WIRELESSLY WITH nEARcom?

All CLEAR440 and newer hearing aids with wireless technology from Widex are ﬁt-

ted wirelessly. Use Compass V5.0 or a later version.

nEARcom also supports ﬁtting with cables for models where cable ﬁtting is an op-

tion. Connect the usual cables to the pass-through connectors on the nEARcom.

Click the Detect wired icon to ﬁt with cables.

TIPS AND WARNINGS

1. Clean the nEARcom with a soft cloth. Never wash your nEARcom with water,

cleaning solutions or other liquids.

2. Never try to open or repair the nEARcom yourself. (This should only be done by

authorised personnel.)

3. nEARcom parts and batteries can be dangerous if swallowed or used improperly.

Swallowing or improper use can result in severe injury or even fatalities. In case of

ingestion, contact a physician immediately.

4. nEARcom comes with parts that are small enough to be swallowed. Keep the

nEARcom and its parts, accessories and batteries out of reach of children and

anyone else who might swallow such items or otherwise cause injury to them-

selves.

5. Do not disconnect the nEARcom during use.

6. Do not use defective units together with hearing aids.

7. Although your nEARcom has been designed to comply with the most stringent

international electromagnetic compatibility standards, the possibility cannot be

excluded that it may cause interference with other equipment, such as medical

devices.

TROUBLESHOOTING

Problem Possible cause Solution

NOAHlink LED

indicator does not ﬂash

NOAHlink battery low Check NOAHlink LED and

recharge battery if neces-

sary

NOAHlink is switched o Turn NOAHlink power on

Wireless programming

not working

No Tech Module inserted Check that a Tech Module is

plugged in

Incorrect Tech Module

inserted

Check that a Tech Module

appropriate to the manu-

facturer and hearing aid is

inserted

nEARcom not securely

plugged into NOAHlink

Check that nEARcom is

plugged into NOAHlink all

the way

NOAHlink battery low Check NOAHlink LED

(ﬂashes orange if battery is

low) and recharge battery if

necessary

Controller error Turn NOAHlink power o,

then on again and retry

Hearing aids not within

nEARcom range

Place the hearing aids

(CIC/ITE in the ﬁxture) in

the middle of the nEARcom

neck loop on the table

Problem Possible cause Solution

Wired programming

not working

Defective programming

cable

Replace programming

cable

nEARcom not securely

plugged into NOAHlink

Check that nEARcom is

plugged into NOAHlink all

the way

NOAHlink battery low Check NOAHlink LED and

recharge battery if neces-

sary

Controller error Turn NOAHlink power o,

then on again and retry

REGULATORY INFORMATION

Hearing aids, accessories and batteries should not be disposed of with normal

household waste. Please consult your national Widex distributor for advice on how

to dispose of these items.

Hereby, Widex A/S declares that this TM#2 is in compliance with the essential re-

quirements and other relevant provisions of Directive 1999/5/EC.

A copy of the Declaration of Conformity can be found at: http://www.widex.com

N26346

FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA

STATEMENT

FCC ID: TTY-TM2

IC: 5676B-TM2

This device complies with part 15 of the FCC Rules and with RSS-210 of Industry

Canada. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired opera-

tion.

WIDEX • 3540 Lynge

Denmark • www.widex.com

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