Widex COM-DEX User manual

COM-DEX

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Manual no.:

9 514 0313 080 #07

Issue:

2020-11

COM-DEX with ﬁrmware 1.3 and newer

WSAUD A/S Nymoellevej 6, DK-3540 Lynge, Denmark

https://global.widex.com

9 514 0313 080 #07 omslag 90 x 90.indd 6,9-10 11-11-2020 13:33:15

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3.1

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1.1

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1.6

1.4 4

4.2

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5.2

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9 514 0313 080 #07 omslag 90 x 90.indd 1,4-5 11-11-2020 13:33:14

GB USERINSTRUCTIONS ......................................

DE BEDIENUNGSANLEITUNG................................. 

FR USERINSTRUCTIONS .................................... 

ES INSTRUCCIONESDEUSO ................................. 

DK BRUGSANVISNING....................................... 

IT INSTRUZIONIPERLUSO ................................. 

JP 取扱説明書........................................... 

US USERINSTRUCTIONS .................................... 

FCCANDISEDSTATEMENTS ....................................118

PB 1

2 3

DESCRIPTION OF DEVICE – See illustration 1

 Pushbutton

 RoomOffbutton

 LED

 Microphone

 Neckloop

 MicroUSB

Note: Read these instructions carefully before you start using the

device.

Intended use

The device is intended to improve the ability of hearing impaired

people to conduct mobile phone conversations while using their

hearing aids, to improve the usability and ease of control of such

hearing aids by equipping them with a Smartphone-based con-

trol method.

Note: The device uses Bluetooth standard which is common in

newer mobile phones.

2 3

ACCESSORIES – See illustration 2

 USBcable

CHARGING – See illustration 3

 ConnectUSBcablebetweenthedeviceandthepower

supplyWerecommendthatthetwonecklooppartsare

notjoinedwhilechargingthedevice

 Redlightcharginggreenlightfullycharged

Batterylifehoursstreamingdaysstandby

HOW TO USE – See illustration 4

 JointhetwonecklooppartsTheneckloopfunctionsas

anonoffswitch

 PairthedevicetoyourmobilephoneusingBluetooth

4 5

How to pair the device with your phone

To pair your device with your phone for the first time, follow these

steps:

Makesurethatthedeviceandphonearewithinmetre

rangeofeachother

ConnecttheneckloopThedevicewillblinkredandblue

ActivateBluetoothonyourphone

Startthepairingprocessaccordingtotheinstructionsinyour

phone’suserguide

YourphonewillshowalistofBluetoothdevices

SelectCOM-DEXfromthelist

Once you have paired the device, it will remain so even when you

disconnect the neck loop.

4 5

Incoming calls – See illustration 5

 AnswercallPresspushbutton

 Speakintomicrophonewhiledeviceishangingaround

yourneck

 EndcallPresspushbutton

 RejectcallLongpressonpushbutton

Note: Answering and ending calls is also possible on the mobile

phone. Note that on some mobile phones you may need to

selecttheCOM-DEXfromalistofdevicesOtherwisethesound

willbetransmittedthroughthephone’sspeakers

Outgoing calls – See illustration 5

 Dialfromphone

Note: You can also use the device to stream sound from any

sound source to your hearing aids.

6 7

Sound adjustment during use

Volumeisadjustedonthemobilephone

ToshutoutsurroundingsoundspressRoomOffbutton–See

illustration

Note: If you are in a particularly noisy environment or if you

need to increase the volume to a higher level than normal while

streaming sound to your hearing aids, keep the Room Off button

pressed for 5 seconds. To return to your normal sound level, press

the Room Off button again and keep it pressed for 5 seconds.

You can download the COM-DEX app from the App Store or

Google Play. This app allows you to use your phone as a remote

control.

6 7

MAINTENANCE

• Clean with a damp cloth. Do not use chemicals.

• Do not expose to extreme temperatures or high humidity.

• Do not immerse in liquids.

• When the device is not in use keep it in a dry location out of

reach of children and pets.

• Never try to open or repair the device yourself. This may only

be done by authorised personnel.

INFORMATION ABOUT EMISSION

Emission levels from Widex devices are several times lower than

the levels transmitted by mobile phones and other communica-

tions equipment.

For further information, especially regarding patients with med-

ical implants, download the document: “Information on Widex-

LinkTM” at https://global.widex.com/widexlink

8 9

TROUBLESHOOTING

Problem Possible cause Solution

The device does not

work

a) Device battery low

b) The mobile phone is

set to silent mode

c) Hearing aid battery

low

d) Out of range

a) Charge device bat-

tery

b) Set to normal

mode

c) Change hearing

aid’s battery

d) Bluetooth has a

range up to 10 m.

No sound a) Not connected via

Bluetooth

a) Repeat the pairing

process

If the problems persist, contact your hearing care professional.

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