Wacom Cintiq 24HD User manual

Important Product Information

Contents

Contents 1

Precautions

Product Specifications

Disposal and Recycling Information

Regulatory Statement

License and Warranties

Contents

Contents 2

Cintiq®24HD (DTK-2400)

Important Product Information

Version 1.0 F2411

use.

Wacom reserves the right to revise this publication without obligation to provide notification of

such changes.

Wacom does its best to provide current and accurate information in this manual. However,

Wacom reserves the right to change any specifications and product configurations at its

discretion, without prior notice and without obligation to include such changes in this manual.

The above year indicates when this manual was prepared. However, the date of release to the

users of the "manual" is simultaneous with the introduction into the market of the applicable

Wacom product.

Wacom and Cintiq are registered trademarks of Wacom Co., Ltd.

Contents

Contents 3

CONTENTS

Precautions 4

Precautions on use and handling 4

Physical location 4

Environment 4

Usage 5

Handling 6

Product Specifications 10

General specifications 10

Display 11

Pen tablet 12

Power adapter 12

Grip Pen KP-501E-01 12

Disposal and Recycling Information 13

EU RoHS 13

Turkey RoHS 13

EU disposal information (WEEE) 13

LAMP(S) 13

Regulatory Statement 14

FCC notice 14

Industry Canada (Canada only) 14

CE declaration 15

License and Warranties 16

Tablet driver software end user license

agreement 16

Tablet driver software end user license

agreement 21

Limited warranty

(U.S.A and Canada) 26

Limited warranty

(Central America, South America and

the Caribbean) 28

Limited warranty

(Europe, Africa and Middle East) 30

Contents

Contents 4

PRECAUTIONS

PRECAUTIONS ON USE AND HANDLING

To ensure the safe operation of your Cintiq 24HD, be sure to follow all instructions, cautions,

and warnings found within this manual. Failure to do so could cause damage to Cintiq 24HD,

damage to your computer or loss of data. Failure to do so could also void your warranty, in

which case Wacom shall have no responsibility to repair or replace the product.

PHYSICAL LOCATION

WARNING

The Cintiq 24HD interactive pen display was designed and tested for use in normal office

environments, but may also be used in climate controlled environments that fall within the

environmental conditions listed below. This product has not been tested for use in specialized

medical or military applications and operating environments.

In addition, this interactive pen display is neither waterproofed nor explosion resistant.

It serves and can be used solely as a passive display and input device.

In all applications for which it was not designed, no information on the products performance,

durability or potential issues can be supplied as it has not undergone testing for these uses.

The use of this interactive pen display in applications and environments other than a normal

office environment is at the user's own risk.

ENVIRONMENT

CAUTION

Temperature and humidity

• Operating temperature and humidity: 5° to 35°C, 20 to 80 % RH

• Storage temperature and humidity: -10° to 60°C, 20 to 90 % RH

Do not use or store Cintiq where:

• Temperature changes are severe or exceed specifications (e.g. outdoors or inside a

vehicle).

• The pen display, the Grip Pen, and the Cintiq stand are exposed to direct sunlight or

heat from an appliance, or are exposed to water or any other kind of liquid.

Do not use Cintiq in a dusty environment; this may damage the unit.

Contents

Contents 5

USAGE

WARNING

Only use a power adapter specified for use with your Cintiq. If a different type of power

adapter is used, Cintiq will not work properly or may be damaged. Using a different type of

power adapter also has the potential to result in fire. Use of a different power adapter will

void your warranty.

Regularly remove dust build-up from the power plug. The addition of moisture, etc., to

accumulated dust may create a fire hazard.

Do not damage, forcibly bend, or bundle the power cord. Do not place heavy objects on

the cord or expose it to excessive heat. Ignoring this warning may result in fire, electrical

shock, or product failure.

Do not connect or disconnect the power adapter with wet hands. Ignoring this warning

may result lin electrical shock or product malfunction.

Do not insert foreign material into the USB port, video connector ports, or any other

opening of this product. If a metal object or foreign material is inserted into a port or other

opening of this product it may cause product malfunction, fire, or electrical shock.

CAUTION

Use a grounded power source when applying power to Cintiq.

Do not connect or disconnect the video or power cables while Cintiq or your computer are

turned on; this may damage the display or computer video card. In this case, Wacom shall

have no responsibility to repair or replace the product.

This product is for use with a DisplayPort, DVI, or VGA video card. Using an inappropriate

video card may damage Cintiq.

Do not block the rear panel ventilation holes; this may overheat and damage the unit.

When not using Cintiq for long periods of time, unplug the power adapter from the AC outlet.

Contents

Contents 6

HANDLING

WARNING

High Voltage. Do not open or disassemble the Cintiq interactive pen display. There is a risk

of electrical shock when the casing is open. This will also void your warranty and Wacom

shall have no responsibility to repair or replace the product.

Request assistance from another person or persons when lifting or moving this product. Physical

damage or personal injury may result from a single person attempting to carry this product.

Move this product in the following manner:

- Before moving Cintiq, adjust the pen display height and incline so the display stand

support arms are locked upright, with Cintiq positioned horizontally. Place all cables on

top of the stand base and ensure they do not hang free. Tripping over loose cables can

cause physical damage or personal injury.

- Request assistance from another person or persons. Each person should securely

grasp the lower part of a display support arm near the display stand base. With the

other hand, grasp the base of the stand at the front corner. Using care, lift and carefully

move this product while supporting the base of the stand.

Important: The assembly is heavy. Do not attempt to lift Cintiq by yourself. Each person should

use both hands to securely grasp the product. Grasp the stand base at the corner areas to avoid

any sharp edging. DO NOT lift the display unit itself, otherwise damage might occur to the LCD if

it flexes during movement. Also, the display unit does not have sufficient strength to support the

load of the stand hanging freely from it. Work together, and lift carefully.

- Locate Cintiq on a desktop or other working surface that is flat, clean, and free of any

moisture or oily film. Taking care not to pinch your fingers, do this by first placing the

rear half portion of the stand onto the table surface. Then slide the stand fully into place

so that it will not tip or fall.

- When in place, use the incline levers to rotate the display back to a vertical position.

Contents

Contents 7

Always support the display with one hand before releasing from the locked position.

Do not hold the support arms when releasing the lock.

The display comes down when the lock is released. As the display moves downward,

ensure that your fingers are not caught between the support arms and base of the

display or stand.

Ensure that cabling or other objects do not get entangled in the moving parts of the

stand.

Do not place this product on any wet surface or table. The rubber pads on the base of

this product may slip, allowing the product to fall from the surface.

When moving this product, ensure all cables are fully disconnected from the power

outlet, computer, and other areas. Appropriately bundle the cables to ensure they do

not hang free and create a hazard. Tripping over loose cables can cause physical

damage or personal injury.

This product weighs approximately 30 kg (66 lbs). Ensure that any table or platform on

which this product is installed can withstand the weight of the product. The table or

platform should have sufficient width and depth, and be robust enough not to easily

topple over.

Do not place this product on any unsteady surface or table. Do not place on slanted

areas, unstable areas, or areas where vibration is present.

Physical damage or personal injury may result if this product falls from an unsuitable

surface.

Place this product completely and securely on a level, stable surface. Do not allow any

portion of the display stand base to protrude from the installation surface. Otherwise,

Cintiq may fall and cause physical damage or personal injury.

Use care when adjusting the working position. Use a smooth, horizontal motion when

pulling Cintiq toward you. Do not lift the stand from the desktop. You can move the

stand base to align with the edge of your desktop. DO NOT let the stand base protrude

over the desktop.

If you pull too far, and as as the front of the stand moves over the edge of your desktop,

the friction of the base pads will increase and "lock" the stand in place. Do not pull

beyond this point or past the base pads. Push the display stand back onto the working

surface until the front edge of the stand base aligns with the edge of the installation

surface.

Contents

Contents 8

Improper movement or pulling beyond the tipping point will prevent the friction lock

from engaging, and could cause personal injury or damage to the pen display it it were

to fall.

Do not sit on or hang from the table or other surface where this product is placed. The

product may fall and cause physical damage or personal injury. Take extra care where

children are present.

When using Cintiq in a position where the display overhangs your desktop, do not push

or lean against the bottom edge of the display. This could cause the stand to disengage

and possibly result in personal injury or damage to the pen display if it were to fall.

When you are done working, always move Cintiq fully back onto the desktop. See the

user's manual for more information.

The Cintiq interactive pen display has been specifically designed for use when mounted on

the Cintiq display stand. However, some specialized applications (such as the use of a

VESA mounting fixture) may require removal of the pen display from the stand. If it

becomes necessary to remove the pen display from the stand, see the appropriate

instructions in the Cintiq user's manual.

If the LCD screen has been damaged, DO NOT touch any liquid that may be leaking from it;

this liquid is an irritant. In case of contact with skin, eyes, or mouth, rinse immediately with

running water for at least 15 minutes or more. If contact is made with the eyes or mouth,

also consult a physician.

The pen display has a backlight which contains mercury (Hg). Be sure to dispose of

properly, and to manage any disposal of this unit in accordance with your local ordinances

and laws.

Choking hazard. Prevent children from swallowing the pen tip or side switch. The pen tip

or side switch may accidentally be pulled out if children are biting on them. Prevent children

from playing with any packing materials or wrapping, as a choking or suffocation hazard

may exist.

Refrain from using Cintiq during thunder or electrical storms. Disconnect Cintiq also from

the AC power source during such weather. Using Cintiq during thunder or electrical storms

may cause product malfunction, fire, or electrical shock.

Contents

Contents 9

CAUTION

Do not disassemble the Grip Pen. This may cause the device to malfunction. In this case,

Wacom shall have no responsibility to repair or replace the product.

Do not strike hard objects with the pen, such as repeatedly tapping the pen against a desk

surface. Doing so may cause damage to the pen.

Do not apply excessive pressure or stress to the pen tip, eraser, or side switch. This may

cause may cause premature failure or malfunction.

Only use a replacement pen tip (nib) specified for your product by Wacom.

Do not scratch the display screen. Avoid placing sharp objects on the display screen

surface.

Avoid intensive shock or vibration to Cintiq, the Cintiq stand, or the Grip Pen. Hitting or

dropping Cintiq may damage the display screen or other components.

Do not put heavy objects on the pen display or push against it with a strong force; this may

damage the display screen or break the Cintiq stand locking mechanism.

Do not place heavy articles on the pen display cabling, repeatedly bend the cables sharply,

or apply heavy stress to the cable connectors; this may damage the unit or cabling.

Do not store the pen display on a surface that would excessively bend or crimp the cable.

If your pen display has a coated surface, a worn pen nib that is sharp or angular may cause

damage. Replace the pen tip if necessary.

Do not use any organic solvent (e.g. alcohol) or even mild detergent to clean the display

screen. Use of these cleaners can damage the display screen. Damage of this kind is not

covered by the manufacturer's warranty.

• Before cleaning, always disconnect your product from the AC power source.

• To clean the display screen, use an anti-static cloth or a slightly damp cloth. When

cleaning, apply only a light amount of pressure to the display screen and do not make

the surface wet.

• To clean the Cintiq casing, Cintiq stand, or Grip Pen, use a slightly dampened (with

water), soft cloth.

Always disconnect Cintiq from the AC power source if the unit appears to be

malfunctioning, or has been damaged by a fall or in some other manner.

Contents

Contents 10

PRODUCT SPECIFICATIONS

GENERAL SPECIFICATIONS

Dimensions (W x H x D) 769.3 x 463.74 x 64 mm (30.3 x 18.2 x 2.5 in)

excluding the Stand

Weight 28.6 kg (Main body: 13.7 kg, Display Stand base:

14.9kg)

Input voltage 24 V DC

Power consumption (with AC adapter) 71 W max.

2 W or less in sleep modes (USB non-connected)

1 W or less in OFF mode (USB non-connected)

Power management VESA DPMS

Compatibility Windows 7, Vista, XP (32 and 64 bit)

Mac OSX 10.5.8 or later

Cables DisplayPort, DVI-D, DVI-A, USB

USB HUB Integrated, USBv2.0 powered HUB with one

external port, 500mA

Cover plate AG etched glass (tempered glass)

Operating temperature and humidity 5° to 35° C, humidity: 20 % to 80 %

(non-condensing)

Storage temperature and humidity -10° to 60° C, humidity: 20 % to 90 %

(non-condensing)

(maximum storage humidity is 38 % at a

temperature of 60 degrees C, and maximum

storage temperature is 42 degrees C at a humidity

of 90 %)

Other manuals for Cintiq 24HD

This manual suits for next models

Table of contents

Other Wacom Tablet manuals

Popular Tablet manuals by other brands

Laser

Laser MID-1060 Quick operation guide

MUNBYN

MUNBYN IRT09J Easy setup guide

Motorola

Motorola MC3090R - Win CE 5.0 Professional 520 MHz quick start guide

Dell

Dell Latitude ST Setup and features information

Lenovo

Lenovo IdeaTab S6000L Hardware Maintenance Manual

Venturer

Venturer WT9L11 quick start guide

EDUGEAR

EDUGEAR UnoBook user guide

Philips

Philips PI3210G/58 user manual

ADLINK Technology

ADLINK Technology IMT-BT user manual

TwinMOS

TwinMOS TwinTAB-T102D1 user guide

Archos

Archos 9.7 xenon manual 

Getac

Getac E100 user manual

HANNspree

HANNspree HANNspad SN70T3 quick start guide

Philips

Philips PI3105W2/55 user manual

LG LG-V935 user guide

Zeki

Zeki TBDB763B user guide

Ricoh

Ricoh eQuill user guide

DT Research

DT Research DT365CT Basic operation guide