voptech VPX-20 User manual
VPX IP PBX
User Manual
Table of Contents
CHAPTER 1 BRIEF INTRODUCTION.................................................................................................... 1
1.1 BRIEF INTRODUCTION OF VPX SERIES..............................................................................................................1
1.2 MAIN FEATURES.......................................................................................................................................... 2
1.3 MODULES...................................................................................................................................................3
1.4 HARDWARE INTERFACES................................................................................................................................ 4
1.4.1 VPX-20.......................................................................................................................................... 4
1.4.2 VPX-50.......................................................................................................................................... 6
1.4.3 VPX-60.......................................................................................................................................... 8
1.4.4 VPX-100........................................................................................................................................ 9
1.4.5 Model Comparison Table......................................................................................................... 10
1.4.6 Environmental Requirements.................................................................................................. 10
1.4.7 Packing List.................................................................................................................................11
CHAPTER 2 GETTING STARTED......................................................................................................... 12
2.1 BEFORE CONFIGURATION............................................................................................................................ 12
2.2 BEFORE MAKING A CALL............................................................................................................................. 12
2.2.1 Login IP PBX.............................................................................................................................. 12
2.2.2 Basic Configuration................................................................................................................... 14
2.2.3 Time Based Rules..................................................................................................................... 17
2.3 OUTBOUND CALL.......................................................................................................................................18
2.3.1 Trunks.......................................................................................................................................... 18
2.3.2 Outbound Routes...................................................................................................................... 21
2.4 INBOUND CALL..........................................................................................................................................23
2.4.1 Inbound Routes..........................................................................................................................23
2.4.2 IVR............................................................................................................................................... 25
2.4.3 IVR Prompts............................................................................................................................... 26
2.4.4 Ring Groups............................................................................................................................... 28
2.4.5 Blacklist....................................................................................................................................... 29
2.4.6 Do Not Disturb............................................................................................................................30
2.4.7 Call Pickup..................................................................................................................................30
2.5 DURING A CALL.........................................................................................................................................31
2.5.1 Call Parking................................................................................................................................ 31
2.5.2 Call Transfer............................................................................................................................... 31
2.6 USER EXTENSION SETTINGS..........................................................................................................................33
2.6.1 Follow Me Settings.................................................................................................................... 33
2.6.2 Call Recording............................................................................................................................33
2.6.3 Call Forward............................................................................................................................... 34
2.6.4 Voicemail.....................................................................................................................................34
2.7 CALL CENTER (CALL QUEUES)...................................................................................................................... 36
2.8 CONFERENCE BRIDGE................................................................................................................................. 39
CHAPTER 3 ADVANCED.................................................................................................................. 42
3.1 OPTIONS.................................................................................................................................................. 42
3.2 VOICEMAIL............................................................................................................................................... 44
3.3 SMTP SETTINGS....................................................................................................................................... 45
3.4 EMAIL TO FAX........................................................................................................................................... 46
3.5 MUSIC SETTINGS....................................................................................................................................... 47
3.6 DISA.......................................................................................................................................................48
3.7 FOLLOW ME............................................................................................................................................. 49
3.8 CALL FORWARD......................................................................................................................................... 50
3.9 PAGING AND INTERCOM..............................................................................................................................51
3.10 PIN SETS................................................................................................................................................52
3.11 CALL RECORDING.....................................................................................................................................52
3.12 SPEED DIAL.............................................................................................................................................53
3.13 SMART DID............................................................................................................................................54
3.14 CALLBACK...............................................................................................................................................55
3.15 PHONE BOOK..........................................................................................................................................55
3.16 FEATURE CODES.......................................................................................................................................56
3.17 IP PHONE PROVISIONING..........................................................................................................................58
CHAPTER 4 NETWORK SETTINGS................................................................................................. 60
4.1 NETWORK.................................................................................................................................................60
4.2 STATIC ROUTING........................................................................................................................................61
4.3 VPN SERVER.............................................................................................................................................62
4.4 VPN CLIENT............................................................................................................................................. 63
4.5 DHCP SERVER.......................................................................................................................................... 64
4.6 DDNS SETTINGS....................................................................................................................................... 65
4.7 SNMPV2 SETTINGS...................................................................................................................................65
4.8 TROUBLE SHOOTING...................................................................................................................................66
CHAPTER 5 SECURITY...................................................................................................................... 67
5.1 FIREWALL................................................................................................................................................. 67
5.2 SERVICE................................................................................................................................................... 67
5.3 SIP ALLOWED ADDRESS.............................................................................................................................. 68
CHAPTER 6 REPORT..........................................................................................................................69
6.1 REGISTER STATUS....................................................................................................................................... 69
6.2 RECORD LIST.............................................................................................................................................69
6.3 CALL LOGS................................................................................................................................................70
6.4 SYSTEM LOGS............................................................................................................................................ 70
CHAPTER 7 SYSTEM............................................................................................................................ 72
7.1 HOT STANDBY (FOR 100 ONLY)................................................................................................................... 72
7.2 TIME SETTINGS..........................................................................................................................................73
7.3 MODULE SETTINGS (SUPPORT FOR 50/100)..................................................................................................74
7.4 DATA STORAGE..........................................................................................................................................75
7.5 MANAGEMENT..........................................................................................................................................76
7.6 BACKUP................................................................................................................................................... 76
7.7 RESET & REBOOT...................................................................................................................................... 77
7.8 UPGRADE................................................................................................................................................. 78
7.8.1 WEB Upgrade............................................................................................................................ 78
7.8.2 TFTP Upgrade........................................................................................................................... 78
CHAPTER 8 OPERATING INSTRUCTIONS........................................................................................80
8.1 HOW TO CONNECT VPX-50 IN THE NETWORK................................................................................................ 80
8.2 HOW TO COMBINE TWO SETS VPX IP PBX IN THE SAME NETWORK.....................................................................80
8.3 HOW TO CONNECT TWO SETS VPX IP PBXS IN DIFFERENT NETWORK?.................................................................83
8.4 HOW TO RESOLVE THE PROBLEM “ONE-WAY”AUDIO PROBLEMS.........................................................................85
8.5 HOW TO USE SKYPE ON VPX-50.................................................................................................................. 85
8.5.1 Visit the Top-up Page................................................................................................................ 85
8.5.2 Manage Skype Account............................................................................................................86
8.5.3 Create a SIP File....................................................................................................................... 86
Safety Notice
Please read the following safety notices before installing or using this IP PBX. They are crucial
for safe and reliable operation of the device. Failure to follow the instructions contained in this
document may result in damage to your PBX and void the manufacturer’s warranty.
1. Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
2. Before using the external power supply in the package, please check your building power
voltage. Connecting to Inaccurate power voltage may cause fire and damage.
3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it.
Connecting a damaged power cord may cause fire or electric shock.
4. Ensure the plug-socket combination is accessible even after the PBX is installed. In order
to service the PBX it will need to be disconnected from the power source.
5. Do not drop, knock or shake the device. Rough handling can break internal circuit boards.
6. Do not install the device in places where there is direct sunlight. Also do not place the
device on carpets or cushions. Doing so may cause the device to malfunction or cause a fire.
7. Avoid exposing the device to high temperature (above 40°C), low temperature (below
-10°C) or high humidity. Doing so could cause damage and will void the manufacturer
warranty.
8. Avoid letting the device come in contact with water or any liquid which would damage the
device.
9. Do not attempt to open it. Non-expert handling to the device could cause damage and will
immediately void the manufacturer warranty.
10. Consult your authorized dealer for assistance with any issues or questions you may have.
11. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
12. Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution.
13. If you suspect your device has been struck by lightning, do not touch the device, power
plug or phone line. Call your authorized dealer for assistance to avoid the possibility of
electric shock.
14. Ensure the PBX is installed in a well ventilated room to avoid overheating and damaging
the device.
15. Before you work on any equipment, be aware of any hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. If you are in a
situation that could cause bodily injury.
Chapter 1 Brief Introduction
1.1 Brief Introduction of VPX Series
The VPX Series IP PBXs are designed to provide SMEs (small & medium enterprises) with all
the standard and advanced features that are normally only available from large, expensive,
legacy PBX manufacturers. Aimed at businesses with up to 100 extensions, the VPX Series IP
PBXs are based on SIP and OpenSource Asterisk 1.8, with whose innovative modular
telephony design, that is easy to expand the PBX to meet the growing needs of your business.
VPX Series IP PBXs come in four sizes: 20 / 50 / 60 / 100.
Each model will be introduced in detail below:
VPX-20 is configured with 2 analog ports:
FXS FXO
VPX-20
1 1
0 2
VPX-50 consists of two main parts：50 Host and Modules. There are 2 slots in the system and
the modules can be utilized as in the diagram below:
50 Slot
50 Module
Slot 1 Slot 2
4FXS
4FXO
2FXOS
2GSM
4GSM
1PRI
4BRI
VPX-60 is configured with 24 analog ports:
2FXS 2FXO FXOS
VPX-60
VPX-100 consists of two main parts：100 Host and Modules. There are 2 slots in the system
and the modules can be utilized as in the diagram below:
100 Slot
100 Module
Slot 1 Slot 2
4FXS
4FXO
2FXOS
2GSM
4GSM
1PRI
4BRI
1.2 Main Features
1. SIP/ IAX Extension Registration
2. Video Call
3. USB Mobile Hard Disk Record (Scalable)
4. IP Phone Provisioning (Grandstream /Yealink/Fanvil IP Phone)
5. Call Record /Ring Group Record/ Call Queue Record
6. Web-based Administration and configuration
7. Web-based Extension User Management
8. Voicemail
9. Caller ID
10. Call Parking
11. Call Forward
12. Call Transfer
13. Call Waiting
14. Call Center Queues
15. Black List
16. Phonebook
17. Flexible Dial Plan
18. Virtual Fax (fax to email, and email to fax)
19. DID
20. Dial by Name
21. Speed Dial
22. Do Not Disturb
23. Callback
24. Skype for SIP
25. Ring Group
26. Conference Bridge (Three Conferences)
27. Music On Hold
28. DISA (Direct Inward System Access) /Paging And Intercom
29. Call Detail Record
30. IP Phone Feature Code
31. BLF(Busy Lamp Field)
32. Static /DHCP /PPPoE Network Access
33. DHCP Server
34. System Backup
35. T.38 Pass-through
36. Audio Codec: G.722/ G.711-Ulaw/ G.711-Alaw/ G.726/ G.729/ GSM/ SPEEX
37. Video Codec: H.261/ H.263 / H.263+ / H.264
38. VPN Server (L2TP / PPTP / OpenVPN, up to 10 connections for VPN clients)
39. VPN Client (L2TP / PPTP / OpenVPN / N2N)
40. SNMPv2
41. IPv4 / IPv6
42. DDNS(Dyndns.org /No-ip.com /zoneedit.com)
1.3 Modules
4FXS Module 4FXO Module
2FXOS Module 2GSM Module
4GSM Module 4BRI Module
1E1/T1 Module 32 EC Module
1.4 Hardware Interfaces
1.4.1 VPX-20
VPX-20 Front Panel
VPX-20 Rear Panel
1 * Reset Button
1 * Power Interface (DC 12V 2A)
1 * Ethernet Interface (10/100Mbps)
2 * Analog Ports(FXO/FXS)
1 * UMTS Port
20 LEDs Indication
1.4.2 VPX-50
VPX-50 Front Panel
Indication Function Status Explaination
PWR Power Status
On Power On
Off Power Off
SYS System Status
Blink System Works
Off System Fails
ETH WAN or LAN Data Status Blink Data Transport
GGSM or UMTS(3G) Status
Off Module not running
64ms On/800ms Off Module doesn’t find network
64ms On/3000ms Off Module finds network
1FXO
Red Channel Loading Success
Blink Channel Ringing
Off Channel Loading Failure
2FXS
Green Channel Loading Success
Blink Channel Ringing
Off Channel Loading Failure
This manual suits for next models
3
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