VMware ACE Use and care manual

ACE Management Server

Administrator’s Manual

VMware ACE 2.6

This document supports the version of each product listed and

supports all subsequent versions until the document is replaced

by a new edition. To check for more recent editions of this

document, see http://www.vmware.com/support/pubs.

EN-000169-00

VMware, Inc.

3401 Hillview Ave.

Palo Alto, CA 94304

www.vmware.com

2VMware, Inc.

ACE Management Server Administrator’s Manual

You can find the most up-to-date technical documentation on the VMware Web site at:

http://www.vmware.com/support/

The VMware Web site also provides the latest product updates.

If you have comments about this documentation, submit your feedback to:

docfeedback@vmware.com

intellectual property laws. VMware products are covered by one or more patents listed at

http://www.vmware.com/go/patents.

VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks

and names mentioned herein may be trademarks of their respective companies.

VMware, Inc. 3

Contents

AboutThisBook 7

1Introduction 9

FeaturesofACEManagementServer 9

SystemRequirements 10

RequiredHardware 10

SupportedOperatingSystems 10

SupportedExternalDatabases 10

SupportedProxies 11

RequiredWebBrowsers 11

Licensing 11

2PlanninganACEManagementServerDeployment 13

DeploymentComponents 13

HostSystemOptions 14

WindowsHosts 14

LinuxHosts 14

ServerApplianceOption 14

DatabaseOptions 15

ActiveDirectoryAuthenticationOptions 15

PerformingCapacityPlanning 15

DatabaseThroughputandScalability 16

LDAPThroughput 16

NetworkBandwidthandPolicyUpdateFrequency 16

ACEPolicyConfiguration 17

LoadBalancers 17

SecurityFeaturesandConsiderations 17

UsingSSLCertificatesandProtocol 18

AccessingACEManagementServerfromOutsidetheCorporateFirewall 19

DeploymentPlanningWorksheet 19

3InstallingandConfiguringACE Management Server 21

PreparingforInstallation 21

ConfigureTLSinYourBrowser 21

InstallingandUpgradingACEManagementServer 22

InstallanACEManagementServeronaWindowsHost 22

InstallACEManagementServeronaLinuxSystem 23

InstallanACEManagementServerAppliance 24

VerifyThattheApacheServiceIsStartedorRestarted 25

StartandConfigureACEManagementServer 26

LogIntoACEManagementServer 26

ACE Management Server Administrator’s Manual

4VMware, Inc.

4ConfigurationOptionsforACEManagementServer 29

PrerequisitesforConfiguringtheServer 29

CreateUsersandGroupsforIntegrationwithActiveDirectory 29

SetUpanExternalDatabase 30

CreatingaSystemDSNEntryforanExternalDatabase 31

IncreasetheNumberofDatabaseConnectionsAllowed 32

EnableDatabaseConnectionPoolingonLinux 33

SetUpaConnectionBetweentheServerApplianceandanExternalDatabase 33

PrepareCustomSecurityCertificates 33

ViewthePropertiesoftheSelf‐SignedCertificateFile 34

StartingACEManagementServerConfiguration 34

ViewingandChangingLicensingInformation 34

UsinganExternalDatabase 35

CreatingAccessControl 35

UploadingCustomSSLCertificates 36

LoggingEvents 37

ApplyingConfigurationSettings 37

5Load‐BalancingMultipleACEManagementServerInstances 39

TypicalSetupUsingLoad‐BalancedACEManagementServerInstances 40

InstalltheRequiredServicesforLoadBalancing 40

UsetheSameSSLCertificateonAllServers 41

CreateNewSSLCertificatesandKeysforEachServer 41

InstallingandConfiguringtheLoadBalancer 43

VerifyThatACEInstancesAreUsingtheLoadBalancer 43

6ManagingACEInstances 45

ViewingACEInstancesThattheServerManages 45

UsetheVMwareACEHelpDeskApplication 46

UsetheInstanceViewinWorkstation 46

SearchforanInstance 47

SortbyColumnHeadingandChangeColumnWidth 47

Show,Hide,andMoveColumnsintheInstanceView 48

CreateorDeleteCustomColumnsintheInstanceView 48

ViewInstanceDetails 48

Reactivate,Deactivate,orDeleteanACEInstance 49

PoliciesTab 49

ChangeaCopyProtectionID 49

ResettheAuthenticationPassword 50

AddInformationforCustomColumns 50

7TroubleshootingandMaintenance 51

TroubleshootingConfigurationProblems 51

ConnectionProblemsBetweenaLinuxACEInstanceandACEManagementServer 51

ChangethePortAssignmentforACEManagementServer 51

DeletetheServerConfigurationFileandSetaNewAdministratorPassword 52

RestoreaBackupCopyofanSSLCertificate 52

ConfiguringMultipleACEManagementServerInstancestoUseSSL 53

DatabaseBackup 53

VMware, Inc. 5

Contents

Appendix:DatabaseSchemaandAuditEventLogData 55

UsingDatabaseReportingTools 55

DatabaseSchema 55

QueryingtheAuditEventLogData 59

Glossary 63

Index 65

ACE Management Server Administrator’s Manual

6VMware, Inc.

VMware, Inc. 7

Thismanual,theVMwareACEManagementServerAdministrator’sManual,providesinformationabout

installingandusingtheVMware®ACEManagementServer,whichenablesyoutomanageACEinstancesin

realtime.UsingACEManagementServerisoptional,butdoingsoprovidesthefollowingbenefits:

ManageactivationofACEpackages.

Manageauthenticationofthoseactivatedpackages.

DynamicallydeliverpolicyupdatestomanagedACEinstances.

DynamicallydeliverinstancecustomizationdataformanagedACEinstanceswithWindowsguest

operatingsystems.

Intended Audience

Thisbookisintendedforanyonewhoneedstoinstall,upgrade,oruseACEManagementServertomanage

ACEinstances.ACEManagementServerisintendedforACEadministratorswhomustmaintainandupdate

ACEpoliciesusedonvirtualmachinesdeployedthroughoutanenterprise.

Document Feedback

VMwarewelcomesyoursuggestionsforimprovingourdocumentation.Ifyouhavecomments,sendyour

feedbackto:

[email protected]

Technical Support and Education Resources

Thefollowingsectionsdescribethetechnicalsupportresourcesavailabletoyou.Toaccessthecurrentversion

ofthisbookandotherbooks,gotohttp://www.vmware.com/support/pubs.

Online and Telephone Support

Touseonlinesupporttosubmittechnicalsupportrequests,viewyourproductandcontractinformation,and

Customerswithappropriatesupportcontractsshouldusetelephonesupportforthefastestresponseon

priority1issues.Gotohttp://www.vmware.com/support/phone_support.html.

Support Offerings

TofindouthowVMwaresupportofferingscanhelpmeetyourbusinessneeds,goto

http://www.vmware.com/support/services.

About This Book

ACE Management Server Administrator’s Manual

8VMware, Inc.

VMware Professional Services

VMwareEducationServicescoursesofferextensivehands‐onlabs,casestudyexamples,andcoursematerials

designedtobeusedason‐the‐jobreferencetools.Coursesareavailableonsite,intheclassroom,andlive

online.Foronsitepilotprograms andimplementationbestpractices,VMwareConsultingServicesprovides

offeringsto helpyouassess,plan,build,andmanageyourvirtualenvironment.Toaccessinformationabout

educationclasses,certificationprograms,andconsultingservices,gotohttp://www.vmware.com/services.

VMware, Inc. 9

TheVMwareACEManagementServerenablesyoutomanageVMwareACEinstances,todynamically

publishpolicychangesforthoseinstances,andtotestanddeploypackagesmoreeasily.

Thischapterincludesthefollowingtopics:

“FeaturesofACEManagementServer”onpage 9

“SystemRequirements”onpage 10

Features of ACE Management Server

ACEManagementServeroffersscalabilityandreliability:

Youcanincreasecapacitybyaddingnetworkresourcessuchasloadbalancersandextraserverhardware.

Fortestingenvironments,thedefaultembeddedbackingstoreprovidesasimpleandefficientdatabase

solution.ToscaleACEManagementServerforproductiondeployments,youcanconfigureandusean

externalrelationaldatabasemanagementsystem(RDBMS).

InWindows,multithreadedprocesseshandleserverrequests.InLinux,multipleprocesseshandleserver

requests.Ifoneprocessfails,anothertakesover.

ACEManagementServeroffersActiveDirectoryintegration:

YoucanuseActiveDirectorytoauthenticateusersofACEinstances.

YoudonotneedaschemachangeforyourexistingActiveDirectory.

LDAPisusedtoaccessActiveDirectory.

InformationaboutWindowsdomainuseraccountstatesisprovidedinclearandusefulmessages.

Reasonsforloginfailuresarepresentedas“lockedout”or“passwordexpired.”

ACEManagementServeractsasanActiveDirectorypasswordchangeproxy.

YoucanusetheinstancecustomizationfeatureinACEwithyourownestablishednamingconventionsto

associateuserswithmachines.

Securityfeaturesincludethefollowing:

EncryptedcommunicationsbetweenserverandclientstraveloverHTTPStraffic.

Passwordsarestoredsecurelyinhashedforminthebackingstore.

FlexibledatabaseoptionsallowuseofanembeddeddatabaseorexternalRDBMStostoreACEinstance

dataandpolicies.

Introduction 1

ACE Management Server Administrator’s Manual

10 VMware, Inc.

ACEManagementServeriseasytoinstallandconfigure.Clienttrafficcanbeproxiedbyeasilyavailable

products.Theserveruseseasilyavailablesoftwarecomponents:

ApacheWebserver2.0

ThedefaultSQLitedatabasestore

Theserversetupusesindustry‐standardprotocols:

HTTPSandLDAP

XML‐RPCformessageencapsulation

ACEManagementServeroffersextensibilityandavailability:

YoucancreateandusemorethanoneACEManagementServer.Whenyouusemorethanoneserver,you

cansettheserversupsothattheysharethesamedatabaseforloadbalancingorincreasedfaulttolerance.

AWindowsACEManagementServercanbeonthesamesystemasWorkstation.

YoucandesignateasingleACEManagementServername,suchas

https://ace.policyserver.company.com,anduseDNSlookuptotranslatethehostnametoan

address.TheaddressiscachedifaDNSserverisnotavailable.Additionally,youcanusedifferentACE

ManagementServerinstancesifuserstravelbetweenofficesindifferentgeographiclocations.

System Requirements

ThefollowingsectionsdescribetheACEManagementServersystemrequirements.

Required Hardware

Aminimumofan800MHz‐compatiblex86andx86‐64architectureprocessor

Compatibleprocessorsinclude:

Celeron,PentiumII,PentiumIII,Pentium4,PentiumM(includingcomputerswithCentrinomobile

technology),Xeon(includingPrestonia),AMD,Athlon,Athlon MP,AthlonXP,Duron,Opteron,AMD64

Opteron,andAthlon64

ExperimentalsupportforIntelIA‐32eCPU

40MBoffreespaceisrequiredforbasicinstallation.VMwarerecommendsatleast10GBoffreediskspace.

An8‐bitdisplayadapterisrequired.

Forlocalareanetworking,anyEthernetcontrollerthattheoperatingsystemsupportsissufficient.

Supported Operating Systems

FollowingarethesupportedoperatingsystemsforACEManagementServer:

WindowsServer2003WebEditionSP1andSP2,WindowsServer2003StandardEditionSP1andSP2,

WindowsServer2003EnterpriseEditionSP1andSP2(includes64‐bitandR2editions)

WindowsXPProfessional(includes64‐biteditions)

Windows2000ServerServicePack4andWindows2000AdvancedServerServicePack 4

RedHatEnterpriseLinuxAdvancedServer4.0withUpdate 4.

SUSELinuxEnterpriseServer9ServicePack3

NOTEYourservernamemustbeeitherthemachinenameinEnglishortheIP address.International

charactersarenotsupported.

Table of contents

Other VMware Software manuals

VMware

VMware 454885-B21 - Lab Manager Standard Foundation... User manual

VMware

VMware VIEW 4.5 Quick setup guide

VMware

VMware VCLOUD SDK FOR JAVA 1.0 - DEVELOPER S GUIDE User manual

VMware

VMware VCENTER CAPACITYIQ 1.5 User manual

VMware

VMware vSphere 4 Installation and operation manual

VMware

VMware VCENTER APPLICATION DISCOVERY MANAGER 6.1.1 -... User manual

VMware

VMware vSphere ESXi 4.0 Programming manual

VMware

VMware VCENTER CONFIGURATION MANAGER 5.3 User manual

VMware

VMware VSHIELD APP 1.0 - API Operating instructions

VMware

VMware VCLOUD REQUEST MANAGER 1.0.0 User manual

VMware

VMware PACKAGE MANAGER 1.1 User manual

VMware

VMware VCM 5.3 - CONFIGURATION MANAGER SECURITY ENVIRONMENT... Quick guide

VMware

VMware ESX 4.0 - GETTING STARTED UPDATE 1 General instructions

VMware

VMware CLOUD COMPUTING - User manual

VMware

VMware VSHIELD APP 1.0 - Manual

VMware

VMware VCENTER APPLICATION DISCOVERY MANAGER 6.1 -... User manual

VMware

VMware APPSPEED SERVER 1.5 - VCENTER APPSPEED INSTALLATION... User manual

VMware

VMware VCENTER CONFIGURATION MANAGER Quick guide

VMware

VMware VCENTER CHARGEBACK User manual

VMware

VMware ESX 4.0 - GETTING STARTED UPDATE 1 User manual

VMware

VMware THINAPP 4.6 - MIGRATING APPLICATIONS TECHNICAL... User manual

VMware

VMware VCLOUD DIRECTOR User manual

VMware

VMware VIEW 4.5 - GUIDE DE MISE A NIVEAU User manual

VMware

VMware VCLOUD SDK 1.0 - FOR NET DEVELOPERS GUIDE User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Novell

Novell GROUPWISE 8 - INTERNET AGENT manual

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual