Virgin Media Super Hub 2ac User manual
A QUICK GUIDE
TO YOUR SUPER HUB 2AC
HELLO.
WELCOME TO THIS HANDY GUIDE TO YOUR
NEW VIRGIN MEDIA BUSINESS BROADBAND.
WHAT’S INSIDE
• Gettingtoknowyour
SuperHub2ac
• Toptips
• Wirelessnetworksettings
• Conguringyourwireless
• Addinganewdevice
• Settingupawired
connection
• DualconcurrentWiFi
• Needmorehelp?
1 Super Hub 2c Guide
GETTING TO KNOW
YOUR SUPER HUB 2AC
5.0
GHz
2.4
GHz
WPS
BEFORE YOU BEGIN, CHECK
YOUR SUPER HUB 2AC
CAME WITH THE
FOLLOWING EQUIPMENT:
2 Super Hub 2c Guide
ABOUT YOUR SUPER HUB
2
AC
CablemodemtoconnectyourPCsetc.totheInternetWLAN
WLANsupportingdualconcurrentbandwireless‘n’at2.4GHz
and5GHzandwireless“ac”at5GHz
GigabitLANswitch
Congurablesoftwarerewallforsettingltersandcontrols
4portGigabitEthernet
Ifyou’renewtoVirginMediaBusinessandoneofourengineers
installedyourSuperHub2ac,thenyourconnectionshouldbe
upandrunning.
SETTING UP YOUR SUPER HUB 2AC TO BE IN NORMAL
OPERATION MODE
First,pluginandswitchonyourSuperHub2ac.
TheWANlightshouldblinkblue,indicatingthatdatatracis
passingthroughtheSuperHub2ac.Thereadylight(tick)
shouldbesolidblue.
Takealookonthenextpageformoreinformationabout
yourSuperHub2ac.
3 Super Hub 2c Guide
YOUR SUPER HUB 2AC EXPLAINED
5.0
GHz
2.4
GHz
WPS
FRONT
5.0
GHz
On/O
Modem
Mode
Reset
BACK
4 Super Hub 2c Guide
1. WIFI NETWORK NAME SSID
Thisisthenetworknamebroadcastedbyyour
SuperHub2ac.Youneedtoselecteither2.4GHzor
5GHznetworkname(ifshown)fromyourcomputer
ordevice’swirelessmanagertoconnectwirelessly.
TheSuperHub2achasadualconcurrentWiFi
feature.Seepage19formoredetail.
2. WIFI PASSWORD
ThisistheWiFiPassword(orsecuritykey)youwill
bepromptedtoenterafterselectingyourWiFi
networkname(SSID).
3. SETTINGS PAGE
Enterthiswebaddressintoyourbrowserto
changesettings,suchasyourWiFinetworkname
orWiFiPassword.
1.
2.
3.
5 Super Hub 2c Guide
TOP TIPS
To get the best wireless connection you need to mke sure
it’s in hppy plce.
Here’s how to mke sure your kit works t its best.
1. Stnd your Super Hub 2c upright
StandyourSuperHub2aconitsbasewiththelights
onthefrontfacingintotheroom.
2. Don’t hide your Super Hub 2c wy
Puttingitinsidealingcabinetorclosedshelving
canblockyourwirelesssignal.
3. Get clerer signl
KeepyourSuperHub2acawayfromotherelectrical
devicesandrememberthemorespacearounditthebetter
thesignal.
Yourcomputerordevicemayalsoperformbetterby
changingfrom2.4GHzto5GHzifyourdeviceiscompatible
with5GHzfunctionality.Seepage19formoreinformation.
4. Switch chnnel by rebooting
YourSuperHub2actransmitsaradiosignalona
particularwirelesschannelwithinthe2.4GHzband.
Ifanothernearbywirelessdeviceistransmittingon
thesamechannel,thetwowillbeghtingitoutfor
theairwaves.ByrebootingyourSuperHub2acitwill
automaticallypicktheleastcongestedchannel,soit’s
agoodideatodothiseverynowandagainjustincase
anewwirelessdeviceiscompetingfortheairwaves.
11
12
6 Super Hub 2c Guide
5. Some devices re better for wireless thn others
Forexample,themoremodernyourcomputerthe
betterthewirelessperformanceislikelytobe.But
itisn’tjustabouthowoldyourdeviceis.Tablets
andsmartphonesareabrilliantwaytoaccessthe
internet,buttheycan’tgiveyouthesamewireless
performanceasmoderncomputersjustyet.
6. You cn dd huge mount of devices to your
wireless network
Ifyouusethemallatthesametime,yourspeedis
sharedacrossthosedevicesandyourbroadband
speedmightsuer.Trytostaggerdownloading
largelesorrunupdatesoutsideocehoursto
easecongestion.
7. Access your Super Hub 2c Network Mnger to
personlise your Super Hub 2c settings to suit
your business’ needs
ConnectyourdevicetotheSuperHub2ac
wirelesslyorusinganEthernetcable.Inyourweb-
browseraddressbar,enterhttp://192.168.0.1.On
theSuperHub2acNetworkManagerenterthe
password‘changeme’andclicktheSign Inbutton.
8. Tking dvntge of dul concurrent WiFi
IfyourdeviceiscompatibleitwillseetheWiFi
networknamenishingwith“5G”(e.g.VM123456-5G).
Formoreinformationseepages19and20.
7 Super Hub 2c Guide
WIRELESS
NETWORK SETTINGS
To check the device’s connection sttus you’ll need to log
into the Super Hub 2c Network Mnger then click the
wireless network settings button on the left hnd side.
8 Super Hub 2c Guide
YOU’LL SEE THE FOLLOWING:
SelecttherelevanttickboxtoEnable/Disable2.4GHzor5GHzwireless
functionalityonyourSuperHub2ac.Pleaseseepages19and20for
moreinformation.
Werecommendyouselectthe‘WPAAuto’option.Thisgivesyougood
securityandtheconnectionwillbesupportedonmostcomputers
anddevices.
ThisistheServiceSetIdentied(thenameforyourwirelessnetwork).
Simplyleaveitasthedefault,orchangethenametosomethingelse.
You’llndthisonthebaseofyourSuperHub2ac.Youcanchangeitso
it’smoresecureifyoulike.
YourSuperHub2acwillautomaticallyscanandsetitselftothebest
availablechannel–butifyouwanttoyoucanchooseanychannel
youlike.Thisishandyiftherearesignalinterruptionscausedby
microwaves,DECTphonesorsomethingsimilar.
The user experience quality may deteriorate if the number
of concurrent WiFi users increases above 20 users.
9 Super Hub 2c Guide
CONFIGURING
YOUR WIRELESS
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