Virgin Media MTV360 User manual
Installation guide
15 mins
3
Install Virgin
TV 360 box
5 mins
4
Install Virgin
TV Go app
10 mins
2
Uninstall
old box
1
Activate
1 min
INT
RESET
1
2
TEL
COAX IN AUDIO SCART OUT HDMIUSB INTERNETD.AUDIO POWER
1
2
3
4
I
N
T
RE
S
ET
1
2
TEL
1
2
3
4
What’s included?
The yellow labelled parts have
been supplied in the box.
Your existing equipment may look
dierent to what is shown here.
Ethernet cable
2Uninstall
We will start with step-by-step
instructions on uninstalling
your old kit.
This guide contains step-by-step instructions on how to:
2
1Activate
Before we do anything else,
reply GO to the text message
we sent you. This will activate
your services.
Didn’t get a text?
Call us on 0800 953
9500. Make sure you
have your account
number and area
reference to hand -
they will be in the
email we sent you.
INT
RESET
1
2
TEL
COAX IN AUDIO SCART OUT HDMIUSB INTERNETD.AUDIO POWER
1
2
3
4
I
N
T
RE
S
ET
1
2
TEL
1
2
3
4
Power supply
Connector
cable
HDMI cable
Cable adaptor
Then follow the step-by-step
instructions to get your
360 box up and ready to go.
3Virgin TV 360 remote
Please don’t pull the tab out
of your new remote until
your 360 box is switched on.
360 box
Turn the page
to get started
3
4Install TV Go app
Install 360 box
TV Go app lets you watch live
TV and On Demand on your
mobile or tablet on up to four
registered devices.
1
Activate
5
1
If you haven’t done so already, make sure
you reply GO to the text message we sent you.
You must do this within 48 hours of receiving
your new kit otherwise you may lose service.
If you didn’t get a text message, give our automated line
a quick call on 0800 953 9500.It’ll only take a minute.
When you call you will need to have your account number
and area reference to hand. You can nd them in the welcome
email we sent you. Doing this now means there are no
delays in accessing your services when you’re all set up.
Activate your service
This section will take about 1 mins
6
2Uninstall old box
This section will take about 10 mins
2
Spanner
7
In this section we’ll be uninstalling your old box. If you need a spanner
to undo your connector cables, you’ll find one in the box we sent.
Uninstall old box
2
8
Tip
You don’t need to remove the
connector cable from the wall
socket, as we’ll be re-using
that later.
2.32.22.1
Warning
Un-plug the cable adaptor.
Keep this though as you can
use it later. For certain cables
you may need to use the
spanner provided.
Switch o your old box
at the back and remove
the power supply lead.
Switch o at the socket and
unplug your old box.
Please keep your old box,
HDMI cable and power supply
together. Do not re-use them
with any other device.
Uninstall old box
2
9
2.4 2.5
What to do with
your old kit?
There will be a Collect+ letter
with instructions on how to
return your old kit and cables.
Remove the HDMI and Ethernet
cables that connects your old box
to your TV and Hub.
Once uninstalled put your box
to one side. It looks the same
as the 360 box, keep them
separate so they don’t get
mixed up.
Uninstall old box
10
Table of contents
Other Virgin Media Set-top Box manuals
