Viking CC-4 Instructions for use
• Logs call statistics on 1 to 4 lines
• Compatible with analog loop or ground start
lines as well as analog PABX/KSU stations
• Data may be retrieved at any time
• Displays the following statistics for all lines as
well as individual lines:
1. Total number of incoming calls
2. Total number of outgoing calls
3. Total in use time for incoming calls
4. Total in use time for outgoing calls
• One year warranty
The CC-4 provides the data needed to make
important decisions concerning equipment,
staffing and the number of telephone lines
required.
The CC-4 monitors 1 to 4 telephone lines and
provides statistics on the total number of
incoming calls, the total number of outgoing
calls and the total time for both incoming and
outgoing calls. In addition, data is also
available for individual lines.
A large liquid crystal display (LCD) is provided
to view all available data.
VIKING©
Technical Practice
Telecommunication Peripheral Products CC-4
4 Line Call Counter
July 21, 1998
Sales...(715) 386-8861Made in the U.S.A.
Features Applications
Specifications
Power: 120V AC UL listed power supply provided
Dimensions: 120mm x 70mm x 36mm (4.7” x 2.8” x 1.4”)
Shipping Weight: .9 kg (2 lb)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Display: 0.4” high, 4.5 digits, liquid crystal display
Connections: (2) RJ14 jacks and (2) RJ14 plugs
Capture Accurate Line Activity
Statistics on 1 to 4 Analog Lines
• Traffic studies to determine the need to add or
reduce telephone lines or personnel
• Productivity of telemarketing personnel
• Central office and other voice mail or answering
service usage
http://www.VikingElectronics.com
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking
Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions
of this document or new editions of it may be issued to incorporate such changes.
ZF290520 Rev B
Printed in the U.S.A.
Fax Back Doc # 655
Product Support Line...(715) 386-8666 Fax Back Line...(715) 386-4345
Installation
Operation
1. In the default display, the CC-4 will display the total number of inbound calls.
2. To view the total inbound, in-use minutes, press the MINUTES button.
3. To view the total number of outbound calls, press the CALLS OUT button.
4. To view the total outbound, in-use minutes, press the MINUTES and CALLS OUT buttons simultaneously.
120V AC
Line 1
R/GN Pair
RJ-14
RJ-14
VIKING©
MODEL CC-4
LINES 1, 2
LINES 3, 4
CALLS
OUT MINUTES
PWR
LINES 1, 2
Line 2
Y/BK Pair
Line 3
R/GN Pair
Line 4
Y/BK Pair
CC-4
A. Inbound Calls Only
If the number of inbound calls are the only statistics of interest, the CC-4 can be wired in parallel by using a “T”
adapter. It is not necessary to connect any phones to the front panel jacks.
B. Inbound and Outbound Statistics
In order to obtain incoming and outgoing statistics, the CC-4 must be installed in series, as shown below.
A. Viewing Accumulated Statistics
1. To view individual line statistics, momentarily press and release the RESET button until “:L1” is momentarily
displayed. To view statistic categories, follow steps 1 - 4 in section A.
2. To access line statistics from other lines, momentarily press and release the RESET button to increment the
line number (“:L2,” “:L3,” “:L4”).
3. To return the CC-4 from individual to all line statistics, momentarily press and release the RESET button until
“ALL” is momentarily displayed.
B. Viewing Individual Line Statistics
Line 1
R/GN Pair
Line 2
Y/BK Pair
Line 3
R/GN Pair
Line 4
Y/BK Pair
120V AC
Top View of the CC-4
RJ-14
RJ-14
C. Clearing All Statistics
Press and hold the RESET button (approximately 3 seconds) until “Clr” is momentarily displayed.
Caution: All data will be permanently erased.
-or-
PABX/KSU
Trunk ports
Reset Button Lines 1 and 2
Lines 3 and 4
Lines 1 and 2
Lines 3 and 4
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