Viessmann VITOCONNECT OPTO2 User manual
Please file in Service Binder
for use by heating contractor
VITOCONNECT
Vitoconnect
Type OPTO2
Communication interface for remote monitoring and remote control of
heating systems over the internet, for the following user interfaces:
ViCare app
Vitoguide
Installation and Operating
Instructions
5840 711 - 01 06/2019
Product may not be exactly as shown
Read and save these instructions
for future reference.
IMPORTANT
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Vitoconnect OPTO2 Installation and Operating
Safety
Safety Instructions
Please ensure that these instructions are read and
understood before commencing installation. Failure to
comply with the instructions listed below and details
printed in this manual can cause product/property
damage, severe personal
injury, and/or loss of life. Ensure all requirements below
are understood and fulfilled (including detailed information
found in manual subsections).
WARNING
Installers must follow local regulations with respect to
installation of carbon monoxide detectors. Follow the
Viessmann maintenance schedule of the boiler contained
in this manual.
Product documentation
Read all applicable documentation before commencing
installation. Store documentation near boiler in a
readily accessible location for reference in the future
by service personnel.
For a listing of applicable literature,
please see section entitled “Important
Regulatory and Installation Requirements”.
Warranty
Information contained in this and
related product documentation must
be read and followed. Failure to do
so renders the warranty null and void.
Licensed professional heating contractor
The installation, adjustment, service and maintenance
of this equipment must be performed by a licensed
professional heating contractor.
Please see section entitled
“Important Regulatory and Installation
Requirements”.
Operating and Service Documentation
It is recommended that all product documentation such
as parts lists, operating and service instructions be
handed over to the system user for storage.
Documentation is to be stored near boiler in a readily
accessible location for reference by service personnel.
Advice to owner
Once the installation work is complete, the heating
contractor must familiarize the system operator/
ultimate owner with all equipment, as well as safety
precautions/requirements, shutdown procedure, and
the need for professional service annually before the
heating season begins.
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Vitoconnect OPTO2 Installation and Operating
Safety
Note:
The heating system and the operability of the message
channels must be checked at regular intervals.
To further increase the reliability of the heating system,
we recommend planning supplementary measures,
e.g. frost protection or monitoring for water damage.
Operational Safety
Vitoconnect facilitates communication over the Internet
between the following components and the Viessmann
server:
Vitotronic control unit (Optolink interface)
The functionality is only available if the following
conditions are met:
The Vitoconnect is connected to the Internet via a
Wi-Fi router.
Internet access must be available at all times.
The user has registered: see page 13.
For messages to be sent even in case of a power
failure, we recommend an uninterruptible power supply
for the Vitoconnect and the Wi-Fi router.
Liability
No liability is accepted for lost profit, missed savings,
or other direct or indirect consequential damage that
arises from the use of Vitoconnect, the Viessmann
server or the software, as well as for damage from
incorrect use.
In the event of any slightly negligent violation of
substantial contractual obligations which are deemed
essential for the purpose of complying with the subject
matter of the contract, liability is limited to damage
typical for the contract.
The limitation of liability is not applicable if the damages
were caused deliberately or with gross negligence or
if there is mandatory liability according to the law on
product liability.
Viessmann’s General Terms and Conditions of Sale of
apply; the latest version of these terms and conditions
is included in the current Viessmann price list.
For usage of ViCare or Vitoguide the respective data
protection regulations and terms of use apply.
Push notifications and e-mail services are services
provided by network operators for which Viessmann
does not accept any liability. In this respect the terms
and conditions issued by the relevant network operator
apply.
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Vitoconnect OPTO2 Installation and Operating
About these Installation Instructions
Take note of all symbols and notations intended to draw attention to potential hazards or important product
information. These include “WARNING”, “CAUTION”, and “IMPORTANT”. See below.
IMPORTANT
Warnings draw your attention to the presence of
potential hazards or important product information.
Cautions draw your attention to the presence of
potential hazards or important product information.
Helpful hints for installation, operation or maintenance
which pertain to the product.
This symbol indicates that additional, pertinent
information is to be found.
This symbol indicates that other instructions must
be referenced.
WARNING
Indicates an imminently hazardous situation which,
if not avoided, could result in death, serious injury
or substantial product/property damage.
CAUTION
Indicates an imminently hazardous situation which,
if not avoided, may result in minor injury or product/
property damage.
Intended Use
4
General
In keeping with the intended use, Vitoconnect products
should be installed and operated exclusively in conjunction
with the electronic control units and controllers of the
Viessmann heat generators supported for this purpose.
Vitoconnect products are designed for operation in
buildings used for residential and business purposes only.
Misuse of the appliances is prohibited and will result in
exclusion of liability (e.g. commercial or industrial use for
a purpose other than for control and regulation).
Compliance is required with the installation, service and
operating instructions supplied with the product and
provided online.
Vitoconnect products are to be used exclusively for
monitoring, operation and optimization of the systems,
using the user and communications interfaces defined in the
printed material of the product. For the communications
interfaces, it must be ensured on-site that for all the
transmission media used, the system requirements
defined in the product documents are met at all times
(e.g. the required Wi-Fi connection to a Wi-Fi router).
For voltage supply, only the components specified for
this purpose may be used (e.g. wall power supplies).
Note: The appliances are designed exclusively for
domestic or domestic-like use, i.e. even
uninstructed persons can safely operate them.
Vitoconnect OPTO2 Installation and Operating
Page
Table of Contents
5
Safety
General
Preparing for Installation
Installation
Commissioning
Operating
Troubleshooting
Maintenance
Parts
Specification
Safety Instructions .....................................................2
Operational Safety......................................................3
Liability .....................................................................3
About these Instructions .............................................4
Intended Use .............................................................4
Product Information....................................................6
Data Connections with Vitoconnect, Type OPTO2..........6
Operation using the ViCare app....................................6
Vitoguide (for contractors only) ......................................6
System Requirements .................................................7
Vitoconnect Installation ..............................................8
Ranges .....................................................................8
Overview Steps for Installation and Commissioning ........9
Installing the Vitoconnect Wall Bracket .........................9
Connection of the OPTO2 .........................................10
Display and Operating Elements .................................11
Checking the Network Settings ..................................13
Registering the User and Setting up the Heating System .13
Access Point Mode...................................................14
Measures for Troubleshooting ....................................15
Restart the Vitoconnect ............................................16
Resetting to Factory Settings.....................................16
Maintenance Mode ...................................................17
Setting up the Wi-Fi after Replacing the Router ............17
Software Update......................................................17
Maintenance............................................................17
Cleaning..................................................................17
Parts List.................................................................18
Specification............................................................19
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Vitoconnect OPTO2 Installation and Operating
Product Information
Vitoconnect is a wall-mounted Internet interface that
communicates with the boiler control unit of the heat
generator.
Using an Optolink interface, the Vitoconnect
type OPTO2 can be used for single-boiler systems
without any downstream heating circuits.
The Vitoconnect enables remote operation of heating
systems over the Internet. For settings and queries the
ViCare app is used. A qualified contractor can
alternatively control the heating system via Vitoguide.
Data Connections with Vitoconnect, Type OPTO2
Legend
AHeat generator with control unit
BOptolink connecting cable
CVitoconnect, type OPTO2
DWi-Fi signal
EWi-Fi router (provided by the user)
FSecure Internet connection to the Viessmann server
GViessmann Server
HMobile network
or
Wi-Fi connection
ISmartphone
In conjunction with heat generators with Optolink interface only
Operation using the ViCare app
With the ViCare app you can operate the heating system
remotely over the Internet.
For further information go to www.vicare.info or the
App Store or Google Play Store.
Preparing for Installation
Heat generator
Wall mounted or storage
combi boilers
Floor standing boilers Solid fuel boilers
Supported control units
Vitotronic 200, type
HO1
HO1A
HO1B
Vitotronic 200, type
KW2
KW6B
Vitotronic 300, type
KW3
Vitoligno 300-C with Ecotronic and software version 2.12
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Vitoconnect OPTO2 Installation and Operating
Vitoguide (for contractors only)
Your heating system allows remote monitoring by your
contractor, once you have granted the required Service
clearance.
For further information go to:
www.viessmann.com/vitoguide or the App Store or
Google Play Store.
System Requirements
Preparing for Installation
Supported control units
Current overview of the control units supported:
go to www.viessmann.com/vitoconnect.
IP network system requirements
Wi-Fi router with activated Wi-Fi. The Wi-Fi router
must be protected by a sufficiently secure WPA2
password. Unencrypted connections of the Vitoconnect
to the Wi-Fi router are discouraged.
Internet connection with “flatrate” (fixed charge with
unlimited time and data) with high availability, i.e.
the Vitoconnect is permanently connected to the
Viessmann server.
Network (Wi-Fi) with dynamic IP addressing (DHCP,
delivered condition); have an IT professional check
this before commissioning; set up if required.
Define the routing and security parameters for the IP
network (LAN): open port 80, port 123, port 443 and
port 8883 for directly outgoing connections. Have an
IT professional check this on-site before commissioning;
set up if required.
Note: During operation, Vitoconnect sets up a secure
Internet connection to the Viessmann server.
Connections of the Vitoconnect with other servers
are not possible.
User account
Regardless of the operating unit, the Vitoconnect
requires a valid user account for the Viessmann server.
This account is registered automatically at the time of
commissioning via the ViCare app: see page 18.
Operating unit for ViCare app
The ViCare app supports end devices running one of
the following operating systems:
Apple iOS
Google Android
Note:
Compatible versions: see the App Store or Google Play.
For more information go to www.vitodata.info.
Message destinations
End device for receiving email, for example computer,
smartphone or tablet PC.
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Vitoconnect OPTO2 Installation and Operating
Vitoconnect Installation
Preparing for Installation
Wall mounted indoors installation only
The installation location must be dry and frost-free.
Ensure ambient temperatures between 41 and 104°F
(+5 and +40°C).
Distance from the heat generator min. 1 ft. (0.3 m) and
max. 8 ft. (2.5 m)
120 V/60 Hz outlet max. 5 ft. (1.5 m) from the
installation site
Internet access with an adequate Wi-Fi signal
Note: The Wi-Fi signal can be strengthened with a
commercially available Wi-Fi repeater.
Note:
Observe the lengths of the supplied connecting
cables when selecting the installation site.
Keep the distance between the Vitoconnect and the
Wi-Fi router as small as possible to ensure a good
Wi-Fi connection.
Connecting cables Length
Wall power supply with
connecting cable
5 ft. (1.5 m)
Optolink connecting cable
to connect the Vitoconnect
to the boiler control unit
10 ft. (3 m)
Ranges
The range of Wi-Fi connections can be reduced by walls,
ceilings and furniture. The strength of the Wi-Fi signal
gets reduced and reception can be disturbed.
Reduction of the range:
Wi-Fi signals get attenuated on the way from the
transmitter to the receiver, for example, through the
air and when penetrating walls.
Wi-Fi signals are reflected by metallic parts,
for example, reinforcement in walls, metal foils of
heat insulation and metallized thermo-glass for heat
insulation.
Wi-Fi signals are cut off by supply blocks and lift
shafts.
Wi-Fi signals are disturbed by devices that also work
with high-frequency signals. Keep a distance of at least
6.5 ft. (2 m) to the following devices:
– Computers
– Audio and video systems
– Radio signals
– Electronic transformers
– Ballasts
Note: We recommend keeping the distance between the
Vitoconnect and the Wi-Fi router as small as possible
to ensure a good Wi-Fi connection.
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Vitoconnect OPTO2 Installation and Operating
Overview Steps for Installation and Commissioning
Installation
Work steps Responsible party Type OPTO2 on page
Installation
1 Check the system requirements. Heating contractor
IT professional
7
2 Install the wall bracket for the Vitoconnect. Heating contractor
IT professional
9
3 Connect the Vitoconnect to the heat generator. Heating contractor
IT professional
10
4 Insert the Vitoconnect in the wall bracket. Heating contractor
IT professional
9
5 Set up the Vitoconnect power supply connection. Heating contractor
IT professional
10
Commissioning
1 Check the network settings. IT professional 13
2 Register the user and set up the heating system. Heating contractor
System operator
13
Installing the Vitoconnect Wall Bracket
1. Remove the front cover from the back plate.
2. Drill a hole for the wall plug using a 7 3/16 in. (5 mm)
drill.
3. Insert the wall plug.
4. Mount the back plate to the wall.
5. Snap the front cover to the back plate.
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Vitoconnect OPTO2 Installation and Operating
Installation
Connection of the OPTO2
Legend
AUSB connector
BOptolink connector
CFault display
DOptolink interface
EOperation indicator
FBarrel power connector
GWall power supply
Vitoconnect bottom view 1. Insert the USB plug Aof the Optolink/USB connecting
cable into connection of the Vitoconnect.
2. Connect the Optolink plug Bof the Optolink/USB
connecting cable with the Optolink interface at the
control unit of the heat generator.
Connection to the heat generator
Operating instructions of the heat generator
The wall power supply must be located in the vicinity of
the appliance and be freely accessible.
1. Insert the barrel connector of the wall power supply
into the connection Eof the Vitoconnect.
2. Insert the wall power supply Gfor Vitoconnect into
the socket.
1. Insert the AC plug into the power supply until it locks
in place.
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