Videotron ILLICO X8 User manual
TNV-GDB-TERMINAUX-46614-1609
user
GUIDE
—
HD TERMINAL
MULTI-ROOM HD PVR
ILLICO X8
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2
TABLE OF CONTENTS
Welcome .......................................................................................................................................................3
Activation .....................................................................................................................................................4
Your Terminal ..............................................................................................................................................5
Connection...................................................................................................................................................8
Your Remote Control .................................................................................................................................9
Programming Your Remote Control......................................................................................................10
Equipment Settings..................................................................................................................................12
Maintenance Plan .....................................................................................................................................13
Frequently Asked Questions ..................................................................................................................14
Customer Service and Technical Support...........................................................................................16
Security......................................................................................................................................................17
Signal Theft ...............................................................................................................................................19
Notes...........................................................................................................................................................20
GIVE YOUR OLD TERMINAL THE SECOND CHANCE
IT DESERVES—RECYCLE IT!
Recycle out-dated electronic devices like cellphones, digital
terminals, modems, routers and accessories. Simply drop them
off at any Videotron or Videotron le superclub store.
It’s easy—do your good deed today.
videotron.com/werecycle
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3
WELCOME
CONGRATS ON YOUR NEW VIDEOTRON ILLICO TERMINAL!
You now have exclusive access to illico Cloud, your gateway to the best TV entertainment
experience out there.
With illico Cloud:
• Watch live TV and pick up where you left off watching, anywhere you go.
• Customize your TV experience as you build your user profile. illico Cloud remembers you and
keeps track of what you like to watch, as well as your favourites.
• Record the shows you love remotely.
• Enjoy sharp picture quality and store memorable TV moments.
• Use the Multi-Room PVR to watch recordings on any TV in your home.
• Take advantage of high-tech features that make your life easier. There’s one menu for
everything, a streamlined and user-friendly Program Guide, smart Video on Demand service
and a search tool that quickly scans the entire illico catalogue for you.
Use your tablet or mobile device to download the free illico app now for unrivalled
multiscreen entertainment!
Watching TV has never been so simple! illico offers you the best of both worlds: you get to
choose between pay-per-view access or an unlimited viewing experience.
• Tune in to channel 900 for a wide selection of special releases, new arrivals, series, events,
documentaries and on-demand programming that you can order on a pay-per-view basis.
• Sign up for Club illico and get unlimited access to Videotron’s catalogue of movies, series,
kids shows and documentaries. Watch as many times as you want!
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4
If you received your Terminal via Canada Post, please follow these steps:
1. Connect your Terminal by referring to the Connect Your Terminal section.
2. Once your Terminal is plugged in, dial the number below to activate it.
Toll-free: 1-877-226-6385. Monday to Friday: 7:30 a.m. to 10 p.m.
| Saturday and Sunday: 8 a.m. to 8 p.m.
3. Follow steps 3 to 5 below.
If you bought your HD Terminal or Multi-Room HD PVR from one of our authorized dealers
(rather than in a Videotron store), please follow these steps:
1. Connect your Terminal by referring to the Connect Your Terminal section.
2. Turn on the Terminal. Activation should start automatically and may take up to 10 minutes.
- If activation fails, dial 514-380-7834 or 1-866-380-2134.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
3. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on
for the first time.
The Quick-Start Wizard allows you to:
i. Select your preferred language.
ii. Activate an Administrator PIN for managing certain functions on the Terminal and
ordering on-demand content. Administrator PIN: _________________
iii. Activate and configure Parental Controls.
4. Create an Order PIN to access content that is permitted by Parental Controls.
Order PIN: _________________
5. Follow the instructions on page 10 to program the remote to your TV.
IMPORTANT: If the error message “WIZ 502” appears on the screen, you should immediately
contact Videotron Technical Support (p. 15), as this indicates that some applications will not work.
ACTIVATION
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SAMSUNG 6340 HD TERMINAL
YOUR TERMINAL
SAMSUNG 8340 HD PVR
BACK OF THE TERMINAL
1 Coaxial audio/video input 8 HDMI audio/video output
2Component video output 9 USB port (currently unavailable)
3RCA audio/video output 10 eSATA port (only available on HD PVR)
4Coaxial audio/video output 11 Firewire port (currently unavailable)
5Digital coaxial audio output 12 Ethernet port (currently unavailable)
6Optical audio output 13 Power supply
7 S-Video output 14 RCA audio output
1 413
12
2 3146
75
810 911
NOTE: Pictures for reference purposes only
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CISCO 8642 HD PVR
1 Coaxial audio/video input 8 Coaxial audio/video output
2Component video output 9 HDMI audio/video output
3RCA audio/video output 10 USB port (currently unavailable)
4RCA audio output 11 eSATA port (only available on the HD PVR)
5Digital coax audio output 12 Firewire port (currently unavailable)
6Optical audio output 13 Ethernet port (currently unavailable)
7 S-Video output 14 Power supply
13 141
5
7423 12111098
6
BACK OF THE TERMINAL
NOTE: Pictures for reference purposes only
CISCO 4642 HD TERMINAL
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NOTE: Pictures for reference purposes only
ILLICO X8 CISCO EXPLORER 9887
1 USB ports (currently unavailable) 7 Infrared port (currently unavailable)
2Ethernet port (currently unavailable) 8 HDMI audio/video output
3Coaxial audio/video input 9 HDMI audio/video output
4RCA video output 10 eSATA port (currently unavailable)
5Digital coaxial audio output 11 Power supply
6Optical audio output
1132
4 7 9
5 6 8 101
BACK OF THE TERMINAL
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CONNECTION
CONNECTING YOUR HD TERMINAL OR MULTI -ROOM HD PVR TO AN HD TV
illico TV New Generation is suited to widescreen HD TVs with a 16:9 aspect ratio. The instructions
listed below apply to HD TVs only. If you have a standard TV, or if your TV uses an alternative
connection, please contact your retailer or call Technical Support at 1-877-380-2611.
RECOMMENDED CONFIGURATION
HDMI – The HDMI cable transmits high-definition digital video and audio to your TV,
with a resolution of up to 1080i.
1. Plug in your Terminal using the recommended cable, as shown below.
If your TV does not support an HDMI connection, use an alternative connection.
2. Turn on the Terminal by pressing on your remote control.
3. Turn on your TV and select the corresponding Audio/Video input (input 1/2/3 or
component 1/2/3) to display content on-screen.
4. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on
for the first time.
5. Program your remote control to your TV by following the instructions on page 10. This will,
among other things, enable you to control the volume on your TV with the remote control for
the Terminal.
IMPORTANT:
1. If your screen is blank or starts blinking, please restart your Terminal by unplugging the power
cord and plugging it back in.
2. If the problem persists, or if the “WIZ 502” error message pops up, please contact Technical
Support at 1-877-380-2611.
3. For other types of connections, please see your retailer.
4. Should the self-installation fail, a fee may apply if a technician is required to come to your home.
TV
DTV
Video
Input
Y
Pb
Pr
Audio
Input
Audio
(L)
Audio
(R) Audio cable
Video cable
Recommended connection
Alternative connection
(Cables do not come with terminal)
Cable
HDMI
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9
YOUR REMOTE CONTROL
LEGEND:
PVR:HD PVR
IOD: illico Cloud
Select the TV-Video source
Turn the Terminal on/off
Get information about the
channel or IOD
Browse through
on-screen menus
Close interactive screens
or return to live TV
Access illico
On Demand
Change channels
(up/down)
Tune in to your favourite
channels
List of recorded programs - PVR
Skip forward - PVR, IOD
Fast forward – PVR, IOD
Pause – PVR, IOD
Record – PVR
Enter a channel
or PIN number
Screen format
Widgets
Add/remove a
favourite channel
Add/remove content
from “My Selections”
Turn on your TV
Launch illico Cloud’s
streamlined Menu
Open the interactive
Program Guide
Select an option
on screen
Return to the previous
screen or channel
On-screen
buttons
Volume adjustment
Change the page
(up/down)
Mute
Skip back – PVR, IOD
Rewind – PVR, IOD
Stop – PVR, IOD
Play – PVR, IOD
Launch illico Cloud’s
streamlined Menu
Activate/disable the
Picture-in-Picture function
(PIP) - PVR
Search
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10
To get the most out of your new Terminal, we recommend that you read the next few pages to
ensure that you properly program your remote to your TV.
There are three ways to program your remote control:
1. Quick programming: for your TV only.
2. Programming using automatic search: for your TV or audio system.
3. Programming by code: for your TV or audio system.
QUICK PROGRAMMING
If your TV brand is not among the 10 brands listed below, please use the Automatic Search
Programming Method described on the next page.
1. Turn on your TV.
2. Press the and buttons simultaneously until the red light under the button flashes
twice, then release both buttons.
3. Press the button once. The red light will turn on.
4. Point the remote at the TV. Refer to the table below and enter the number that corresponds
to the brand of your TV set (i.e. 2 for LG). The red indicator light will flash twice and the TV
will turn off.
5. Press to confirm the code.
6. Turn your TV back on by pressing the button. If the programming didn’t work, repeat
steps 2 to 5 or use the Automatic Search Programming method.
7. After you’ve programmed your remote control, press the button, go to Settings and
Applications in My illico and then select Settings.
8. Then select Equipment Settings and specify that the remote’s volume adjustment keys
control the TV’s volume (see Equipment Settings on p.12).
PROGRAMMING THE REMOTE CONTROL
NUMBERS HD TV BRAND NUMBERS HD TV BRAND
1 INSIGNIA 6 SAMSUNG
2 LG 7 SHARP
3 MITSUBISHI 8 SONY
4 PANASONIC 9 TOSHIBA
5PHILIPS/MAGNAVOX 0 VIZIO
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