Vertiv Avocent LongView 5500 User manual
Avocent® LongView™ 5500/5520
Installer/User Guide
High Performance KVM Extender System
Vertiv™ | Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
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If you encounter any installation or operational issues with your product, check the pertinent section of this
manual to see if the issue can be resolved by following outlined procedures.
Visit https://www.vertiv.com/en-us/support/ for additional assistance.
The information contained in this document is subject to change without notice
and may not be suitable for all applications. While every precaution has been
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assumes no responsibility and disclaims all liability for damages resulting from
use of this information or for any errors or omissions. Refer to other local
practices or building codes as applicable for the correct methods, tools, and
materials to be used in performing procedures not specifically described in this
document.
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Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
TABLE OF CONTENTS
1 Product Overview 1
1.1 Features and Benefits 1
1.1.1 Video support 1
1.1.2 EDID management 1
1.1.3 USB support 2
1.1.4 Audio support 2
1.1.5 Serial support 2
1.2 Unit Overview 2
1.2.1 Operating modes 4
2 Configuration 7
2.1 Accessing the Dashboard 7
2.1.1 Dual-head mode (LongView 5520 models only) 7
2.2 Resetting a transmitter or receiver 8
2.3 Upgrading Firmware 8
3 Operation 9
3.1 Status Indicators 9
3.2 CATx Indicators 9
Appendices 11
Appendix A: Technical Specifications 11
Appendix B: Remote Port Pin-out 13
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Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
1 Product Overview
The Avocent® LongView™ 5500/5520high performance KVMextender system is a DisplayPort KVM extender that enables
you to locate your critical computing hardware in a secure and temperature controlled environment away from the user
workstation while maintaining the same user desktop experience. Using either one or two CATx cable links you can achieve
separation distances of up to 150 meters/492 feet between the transmitters and receivers. At such distances the units can
transfer high resolution DisplayPort video, USB 2.0 (low/full and hi-speed), digital and analog audio plus RS-232 serial.
1.1 Features and Benefits
1.1.1 Video support
The LongView 5000 extender system provides the highest possible video bandwidth between the transmitters and receivers.
To allow for the differing grades of CATx links, the extender system periodically checks the quality of the link and can
accurately determine which of the two video transfer modes can be supported. In low rate mode, the transmitter and receiver
extender units may be placed up to 492 feet (150 m) apart.
The following table displays the video bandwidth capabillities.
Item Fiber CATx
LV5500 Single head at 4Kmaximum Single head at 4Kmaximum
LV5520 Dual head at 4K maximum Single had at 4Kmaximum
Dual head at WQXGA maximum
Distances Up to 4 km Up to 100 m
Table 1.1 Video Bandwidth Capabilities
1.1.2 EDID management
The extender system intelligently manages the EDID (Extended Display Identification Data) information that each video
display provides before reporting to the host computer.
The LongView 5000 extender system supports, but is not limited to, the following video resolutions. All resolutions are
displayed at 60 fps.
•1920 x 1080 (HD)
•1920 x 1200 (WUXGA)
•2048 x 1080 (2K)
•2048 x 2160
•2560 x 1080
•2560 x 1440 (WQHD)
•2560 x 1600 (2.5K)
•2560 x 1600 (WQXGA)
•2560 x 2048 (QSXGA)
•3840 x 2160 (UHD)
•4096 x 2160 (4K)
1 Product Overview 1
Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
1.1.3 USB support
A wide range of USB devices are supported on the receiver via the four ports on the front of the unit.
The LV5500 extender has four low/full speed (version 2.0) USB for keyboards and mice and other HID devices. The LV5520
extender has three low/full speed (version 2.0) USB for keyboards and mice and other HID devices and one hi-speed (version
2.0) transparent USB with transfer rates up to 80 Mbits/sec and supports mass storage and isochronous devices.
1.1.4 Audio support
The LongView 5000 extender system can transfer analog and digital audio signals across the CATx cable link. Standard
analog audio is supported through 3.5 mm jacks on the transmitters and receivers. Additionally, the line-in jack on the
transmitter and the line-out jack on the receiver are dual purpose. They can accept 3.5 mm analog jacks.
1.1.5 Serial support
The transmitters and receivers each have serial options ports which are used for firmware upgrades. The ports can also be
used for transferring high speed serial data across the CATx link.
1.2 Unit Overview
The following figures show the connectors on the transmitters and receivers.
1 Product Overview
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Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
Figure 1.1 LongView™ 5520Transmitter
Number Description Number Description
1 Recessed reset button 7 USB port for keyboard and mouse
2 CATx port for alternative link 8 Secondary DisplayPort video input
3 Front panel indicators 9 Primary DisplayPort video input
4 SFPport for fiber optic link 10 Audio line-out
5 Remote port for RS232 serial devices 11 Audio line-in
6 USB port 12 Power input
Table 1.2 Transmitter Descriptions
1 Product Overview 3
Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
Figure 1.2 LongView™ 5520 Receiver
Number Description Number Description
1 Recessed reset button 8 USBports for keyboard and mouse
2 USB port for HIDdevices 9 Speaker port
3 USB port for transparent USB 10 Secondary DisplayPort video output
4 Front panel indicators 11 Primary DisplayPort video output
5 Microphone input 12 CATx port for alternative link
6 Headphone output 13 SFPport for fiber optic link
7 Remote port for RS232 serial devices 14 Power input
Table 1.3 Receiver Descriptions
1.2.1 Operating modes
The LongView 5000 extender system maximize the data that is transferred between them. The achievable throughput
depends upon the length and quality of the cable links that join the units.
Video signals are most sensitive to link quality and for this reason the extenders have two modes of operation: low rate mode
and high rate mode. The extenders periodically check the link quality and determine which video transfer mode can be
successfully used. The difference between the two modes is considerable as high rate mode can deliver over twice the video
bandwidth. You can also choose which mode to use by using the Hotkey functions. For more information, see Using hotkeys.
When the link mode changes, on-screen icons are displayed, while the indicators on the front panels of both units show which
mode is currently being used. If a rate change occurs, the entire data link is reset causing a momentary loss of the video, audio
and USB services.
1 Product Overview
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Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
Transmission distances using fiber
Depending on the type of fiber you use, you can dramatically increase the operation distance. For example, with multi-mode
fiber and an accompanying SFP module, you can achieve distances up to 400 meters. By comparison, with single-mode fiber,
the maximum distance is 4 km.
Distance Fiber Type Fiber Color Code HMX Module
70 m OM1 Orange HMX-MM-10G-SFP
150 m OM2 Orange HMX-MM-10G-SFP
380 m OM3 Aqua HMX-MM-10G-SFP
400 m OM4 Aqua HMX-MM-10G-SFP
4 km
OS1
Yellow HMX-SM-10G-SFP
OS2
Table 1.4 Transmission Distances
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1 Product Overview
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Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide
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