Verizon CR200A User manual

Verizon

Internet

Gateway

User

Manual

CR200A

CONTENTS

01 /

INTRODUCTION

 Inside the box 

 Getting to Know The Verizon

Internet Gateway 

 Setting Up The Verizon Internet

Gateway 

02 /

CONFIGURING THE VERIZON

INTERNET GATEWAY

 Conﬁgure The Verizon Internet

Gateway 

 Computer Network

Conﬁguration 

 Main Screen 

03 /

WIFI SETTINGS

 Overview 

 Basic Settings 

 Advanced Settings 

04 /

CONNECTED DEVICES

 Device Settings 

 Setting Parental Controls 

 Universal Plug & Play 

TABLE OF CONTENTS

05 /

CONFIGURING ADVANCED

SETTINGS

 Security & Firewall 

 Network Settings 

 Diagnostics & Monitoring 

 System 

06 /

TROUBLESHOOTING

 Troubleshooting Tips 

 Frequently Asked

Questions 

07 /

SPECIFICATIONS

 General Speciﬁcations 

 Connections 

08 /

NOTICES

 Regulatory Compliance

Notices 

01 /

INTRODUCTION

1.0 Inside the box

1.1 Getting to Know The Verizon

Internet Gateway

1.2 Setting Up The Verizon Internet

Gateway

INSIDE THE BOX

./ INSIDE THE BOX

Inside the product package you should ﬁnd the following items. Contact

Verizon (https://www.verizon.com/support/contact-us/) if any item is missing or

damaged.

• Verizon Internet Gateway

• Setup guide

• Power adapter

./ GETTING TO KNOW THE VERIZON INTERNET GATEWAY

The Verizon Internet Gateway provides fast Wi-Fi (with channel steering) for all

your devices, and features built-in network security as well as parental controls,

guest Wi-Fi and automatic software updates.

 / INTRODUCTION

Take a moment to familiarize with the product:

GETTING TO KNOW THE VERIZON

INTERNET GATEWAY

1.1a/ RESET BUTTON

The reset button allows you to reset the gateway back to it’s factory

default state. Using the reset function will revert all settings and changes

made during the setup process. To perform a factory reset and return the

Verizon Internet Gateway to default settings, press and hold the reset button

for 3+ seconds. The System LED will ﬂash yellow to indicate a reset has been

triggered, followed by fading in/out (white) while the gateway restarts.

1.1b/ WPS

WPS is an easy way to add supported Wi-Fi devices to your network. Press

the WPS button on the back of the Gateway to activate WPS. You will need to

activate WPS on your Wi-Fi device too. Refer to “3.1d/ Wi-Fi Protected Setup

(WPS)” on page 37.

1.1c/ LEDS

The LEDs indicate the system and connection status, and WPS activity.

Front LED Mode Status LED Pattern

System Status (O)

Bootup

System booting Soft blink white

Firmware update Fast blink white

Other

Factory reset Fast blink yellow

Hardware error Soft blink red

No SIM card Hard blink red

No signal Solid red

Note: System status LED will turn o when the Gateway is connected to the

network and signal bars turn ON.

 / INTRODUCTION

Front LED Mode Status LED Pattern

Signal Strength (5G/LTE Home customer)

3 bars Excellent signal strength Solid white ( )

2 bars Good signal strength Solid white ( )

1 bar Fair signal strength Solid white ( )

Note: LEDs will dim by default after setup is complete.

Wi-Fi ( )

Regular usage

Passing signal Solid white

Setup complete Solid white

Not connected to Internet Solid red

Wi-Fi disabled by user Solid green

Paring

Pairing WPS (in progress) Hard blink blue

WPS connection success Fast blink blue

WPS connection

unsuccessful (time out) Fast blink red

WPS connection failure

(interrupted) Hard blink red

Other Hardware error Soft blink red

Note: Installation mode lasts for 15 minutes only during ﬁrst bootup, after which

the Gateway will switch to regular usage mode.

GETTING TO KNOW THE VERIZON

INTERNET GATEWAY

Ethernet Port

LED Mode

Status Left LED Right LED

Wired LAN

connection

* Threshold level

can be decided

based on port

capability

Ethernet > 100M*

Link

O Solid white

Ethernet > 100M*

Activity

O Blinking white

Ethernet < 100M*

Link

Solid yellow O

Ethernet < 100M*

Activity

Blinking yellow O

No Ethernet

connection

O O

./ SETTING UP THE VERIZON INTERNET GATEWAY

The Verizon Internet Gateway comes with a pre-installed SIM card and can be up

and running in just a couple of minutes. The Verizon Internet Gateway can only be

used with the 5G Home Internet or LTE Home Internet service, and the SIM card

is only authorized for use in the Verizon Internet Gateway. You may not remove

the SIM card and insert it into another device.

1.2a/ POSITIONING THE VERIZON INTERNET GATEWAY

For the best wireless signal transmission from the Gateway to your network

devices:

• Place the Gateway on an elevated surface near a window or perimeter wall

and plug it in.

• Avoid keeping the device in the basement to get better signal.

 / INTRODUCTION

• Avoid having obstacles near the device, clear any objects near the window

that could interfere with getting a signal.

• Keep the Gateway away from metal obstructions and away from direct

sunlight.

• Keep the Gateway away from 802.11g or 20MHz only Wi-Fi devices, 2.4GHz

computer peripherals, Bluetooth devices, cordless phones, transformers,

heavy-duty motors, ﬂuorescent lights, microwave ovens, refrigerators, and

other industrial equipment to prevent signal interference or loss.

1.2b/ SETTING UP

Before you begin, if you are replacing an existing gateway, disconnect it. Remove

all old gateway components, including the power supply. They will not work with

the new Verizon Internet Gateway.

1. Plug in the Gateway. Stand it vertically on an elevated surface near a

window.

2. Wait up to 10 minutes for the system light to turn o.

The light will blink white while the Gateway is powering on and

updating software. Don’t unplug.

If it turns solid red: No signal in this location. Move the Gateway to

another location. Use My Verizon app for help ﬁnding a good spot.

If it blinks red: Activation error. Unplug the Gateway and plug it back in.

Use My Verizon app for troubleshooting.

3. Check the signal strength. One signal bar is all you need, but you can try

to ﬁnd an even stronger signal by checking dierent areas of your home.

Use My Verizon app for help ﬁnding a good setup spot.

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