VeriFone Vx510 User manual

2007

shop version

POS terminal

Vx510

Instructions for use

POS terminal Vx510 Instructions for use

Index

1. Introduction...................................................................................................................................3

2. Storage requirements of terminal.................................................................................................4

3. Used terms .....................................................................................................................................5

4. Card reading terminal and it’s components.................................................................................6

5. Functions of terminal ...................................................................................................................9

6. Purchase with smart card ...........................................................................................................10

7. Purchase with magnetic card .....................................................................................................12

8. Offline purchase..........................................................................................................................13

9. Returning of transaction............................................................................................................15

10. Data transmission .....................................................................................................................17

11. Voiding ......................................................................................................................................18

12. Other statements........................................................................................................................19

13. Last reciept’s copy.....................................................................................................................21

14. Error messages..........................................................................................................................22

14.1. Screen messages..............................................................................................................................22

14.2. Messages on reciept........................................................................................................................23

14.3. Rejections of unsuccessful card authorisation.............................................................................24

15. Reloading the paper of terminal...............................................................................................25

Card’s safety features......................................................................................................................26

Authorisation “Code 10” ....................................................................................................................28

POS terminal Vx510 Instructions for use

1. Introduction

This document is designed for users of card reading POS terminal (thereafter - ‘terminal’). In this manual you can find

all information necessary to use efficiently possibilities of the terminal, as well as suggestions for actions in case of different

problem situations.

Terminal is an electronic device, intented for automation of card payments within various types of enterprises.

To make a payment with card, using terminal, seller must perform only a few operations:

check card visually;

pull the card throught the reader

enter amount of transaction;

register the deal correctly;

compare the number on card with number on the receipt;

compare the client’s signatures on the reciept and the card;

in case if aumount of transaction exceeds 150 Ls, ask for the client’s documents and call to authorisation

center, and report “Code 10” .

Terminal automatically perform the following operations:

check if enterprise accepts this type of cards;

check card’s validity term;

check if card is not in the STOP list;

perform the authorisation, if the transaction exceeds the limit of authorisation

As a resut of verification the deal receipt is printed automatically, and the transaction is stored into terminal’s

memory. During the session of data transmission the terminal automatically transmits accumulated deals to card payment’s

center.

If you have uncertainties or issues, which is not described in this manual – call the authorisation center service

department by phone number indicated on your terminal.

POS terminal Vx510 Instructions for use

2. Storage requirements of terminal

POS terminal ‘VX510’ ir electronic device, which must be stored according to instructions of electronic equipment

storage:

1. Terminal must be located at dry place, wihout allowance of any kind of liquid appears on keyboard, card magnetic

stripe reader or printer.

2. Air temperature of the room, where the terminal is stored, must not exceed 40C, as well as must not fall below 0C.

3. The cover of terminal must be cleaned regullary with clean, dry, soft cloth wihout any chemical cleaners. Only the

special cleaner on alcohol basis, intended for electronic equipment cleaning, will be permitted.

4. Opening the cover of terminal by yourself is prohibited.

POS terminal Vx510 Instructions for use

3. Used terms

Card rectangular plastic card with magnetic track, served as

non-cash payment instrument within locations of trade and services,

which are concluded a contract of card acceptance.

Smart card rectangular plastic card with integrated microchip, served as non-cash

payment instrument within locations of trade and services, which are

concluded a contract of card acceptance.

Transaction payment for purchase or sevice.

Voided transaction invalidation of payment for purchase or sevice.

Dynamic password

numerical code, which is preventing some terminal operations from

unknown users To find out dynamic password, you must call to

POINT.

Authorisation checking of card’s validity and paying capacity. As a result of

authorisation card’s issusing bank or it’s agent assigns authorisation

code and reserves at client’s account amount required for payment. If

the transaction is rejected, amount should no be reserved. If the card is

in the stop-list, may be issued an instruction to no serve the client or to

take away the card.

Authorisation code unique identificator, assigned for each authorisation. It is a

combination of numbers and/or characters.

STOP-list list of cards, invalid for payments, including numbers of stolen and lost

cards.

Data transmission Sending the data, accumulated during a day, to the processing centre.

Application A program, recorded at card’s microchip, ensuring data exchange with

EMV POS terminal and processing of these data.

Merchant’s password Numerical code, preventing card from unauthorised use from unknown

users.

Offline purchase Terminal performs a transaction without calling to authorisation centre.

Cash back transaction Cash back to client, after the sending of statement. This operation may

not exist, if bank states it.

POS terminal Vx510 Instructions for use

4. Card reading terminal and it’s components

Picture 1. Terminal’s view from top

Printer

Magnetic stroke

reader

Screen

Key to enter and confirm

Key to enter haracters

Last symbol deleting key

Go to initial state

TRANZ 470

ip karšu

lastjs

POS terminal Vx510 Instructions for use

Picture 2. Connecting the terminal to power source

Picture 3. Connecting the terminal to phone line

The terminal consists of 4 essential parts:

SCREEN Available to display several lines of graphical information.

CARD READER Read the card during pulling it through reader’s aperture Card should be pulled

through reader, by pressing it evenly and moving from on end of terminal to

another. There is no importance of pull direction Card’s magnetic track must be

pointed to left side of the terminal. (See Picture 5)

KEYBOARD Essential keys:

[X] – allows to go to initial state from any situation, except cases during

operation processing by terminal.

[



]– clear from screen last entered symbol By pressing it again, you can

clear all incorrectly entered symbols and enter it correctly. Errors may be

corrected only before pressing [



]or "green key".

[alpha] – allow to enter characters (i.e, to enter authorisation code). To

enter characters, at first must be pressed numeric key, on which required

charater is indicated. Then must be pressed key [alpha] , until required

character is displayed on the screen.

[



]- "green key", by pressing that entering the number of section, amount,

authorisation code and password will be confirmed. It is also used to

execute different terminal functions.

PRINTER There is built-in thermal printer within terminal, which prints one copy of the

reciept. In most operations the first copy is bank’s or enterprise’s copy. Paper

roll is hidden under the plastic cover, which may be pushed up when changing

the paper.

POS terminal Vx510 Instructions for use

Picture 4. Magnetic card reading

Picture 5. Smart card reading

POS terminal Vx510 Instructions for use

5. Functions of terminal

Terminal have the following functions:

purchase with magnetic card;

voiding the purchase;

returning of purchase;

offline purchase;

data sending to centre. (Data must be sent manually);

printing a copy of reciept;

printing of statements.

POS terminal Vx510 Instructions for use

6. Purchase with smart card

1. Data Menu

Time

READY FOR TRANSACTION

Pull card

Insert card into chip card reader of the terminal (see

device (Picture 5.) with chip upwards. Card proccessing is

going on.

2. Purchase

Enter amount

LVL 1.00

Transaction amount must be entered, then pressed [



] key.

LVL 1.00

Processing going on

After entering of transaction amount, merchant must give

the terminal to client, for entering client’s PIN.

ENTER PIN

Client enters into terminal his/her code and press green

confirmation button. If the client makes a mistake during

entering PIN, it is possible to clear incorrectly entered

numbers by pressing yellow button, or break the operation

by pressing red button.

6. Please wait....

Calling...

Transaction confirmed.

After entering PIN and its confirmation, terminal will start

to process transaction and different messages will be

displayed on the terminal screen. As a result of successful

transaction two copies of reciept will be printed. As a

result of unsuccessful operation will be printed one copy

of reciept with explanation of rejection.

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