VeriFone VX 675 Series User manual

VX675

VERIFONE TERMINAL

THIS GUIDE REMAINS THE PROPERTY OF REPUBLIC BANK LIMITED AND MUST NOT BE REPRODUCED IN

WHOLE OR PART IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF REPUBLIC BANK LIMITED

GUIDE TO A PERFECT SALE

DEBIT CARD AND CREDIT CARD

TRANSACTIONS – TIPPING

REMEMBER TO LOG ON DAILY

HERE IS HOW

»Select “function” on the Menu screen

»Key in “93” and press “enter” (green button)

»Enter “password”

»Select “debit”

»At end of transaction, terminal displays “Approved”

and reverts to the Menu screen

FOR 24 HOUR ASSISTANCE PLEASE CALL 627-3348 TO

REQUEST PAPER ROLLS AND RESOLVE TERMINAL ISSUES.

REPUBLIC BANK CREDIT CARD CENTRE – 1

VX675

LINX / DEBIT CARD SALE 2

LINX / DEBIT CARD SALE - TIPPING 3

TO CANCEL A LINX / DEBIT CARD SALE 4

CREDIT CARD TRANSACTION - (MAG STRIPE) 5

TO REFUND A CREDIT CARD TRANSACTION - (MAG STRIPE) 6

CREDIT CARD TRANSACTION - (CHIP CARD) 7

TO REFUND A CREDIT CARD TRANSACTION - (CHIP CARD) 8

ADJUSTING A TIP FOR A CREDIT CARD TRANSACTION 9

DEPOSIT / SETTLEMENT PROCEDURE 10

BALANCE INQUIRY FEATURE - LINX / DEBIT CARDS ONLY 11

LOADING PAPER 12

REPRINT TRANSACTION 12

PRINTING AN AUDIT REPORT BEFORE SETTLING 12

COMMON ERROR MESSAGES 13

IMPORTANT SECURITY INFORMATION 13

Contents

REPUBLIC BANK CREDIT CARD CENTRE – 2

VX675

»Swipe Customer’s Card

»Key in sale amount

»Press Enter (green button)

»Conrms the sale amount

»If correct, press Enter (green button)

»Select Savings

»Or

»Select Checking

»Key in PIN

»Press Enter (green button)

Sale receipt is printed

»Tear off Merchant Copy (to be maintained for 12 months)

»Prompt appears on screen to print Customer Copy

»Press Enter (green button)

»Customer’s receipt is printed

»Tear off receipt and give to customer

LINX / DEBIT

CARD SALE

CASHIER

CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 3

VX675

» Swipe Customer’s Card

» Key in base sale amount

»N.B. The customer must indicate the tip amount before the transaction amount

is keyed in for approval.

» Key in tip amount (if applicable)

» Conrm amount by pressing Enter (green button)

»Conrms the sale amount

»If correct, press Enter (green button)

»Press Savings

»Or

»Press Checking

»Key in PIN

»Press Enter (green button)

Sale receipt is printed

»Tear off Merchant Copy (to be maintained for 12 months)

»Prompt appears on screen to print Customer Copy

»Press Enter (green button)

»Customer’s receipt is printed

»Tear off receipt and give to customer

LINX / DEBIT CARD

SALE - TIPPING

CASHIER

CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 4

VX675

THIS FUNCTION CAN ONLY BE DONE IF THE TERMINAL

WAS NOT SETTLED

»Scroll down and select Batch

»Scroll down and select Void

»Enter void password

»Press Enter (green button)

»Enter invoice number of transaction to be cancelled

»Press Enter (green button)

Amount of original transaction appears on terminal screen

»If correct, press Enter (green button). If incorrect, press Cancel (red button).

Void receipt is printed

»Tear off Merchant Copy (to be maintained for 12 months)

»Prompt appears on screen to print Customer Copy

»Press Enter (green button)

»Customer’s receipt is printed

»Tear off receipt and give to customer

TO CANCEL A LINX /

DEBIT CARD SALE

CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 5

VX675

»Swipe Customer’s Card

»Enter last four digits of card number

»Press Enter (green button)

»Key in sale amount

»Press Enter (green button)

»Conrms the sale amount

Sale receipt is printed

»Tear off Merchant Copy (to be maintained for 12 months) and give to

customer for signature

»Prompt appears on screen to print Customer Copy

»Press Enter (green button)

»Customer’s receipt is printed

»Customer acknowledges by signing Merchant Copy

»Verify signature and name of cardholder on receipt by comparing

with signature and name on credit card

»Tear off Customer Copy and give to customer, together with credit card

CREDIT CARD

TRANSACTION

(MAG STRIPE)

CASHIER

CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 6

VX675

»Select New Trans

»Select Refund

»Enter refund password

»Swipe Customer Card

»Enter last four digits of card number

»Press Enter (green button)

»Key in refund amount

»Press Enter (green button)

»Conrm sale amount by pressing Enter (green button)

Refund receipt is printed

»Tear off Merchant Copy (to be maintained for 12 months)

»Prompt appears on screen to print Customer Copy

»Press Enter (green button)

»Customer’s receipt is printed

»PROPRIETOR/MANAGER/DESIGNATE veries refund by signing

Merchant Copy and Customer Copy

»Customer Copy, together with credit card, to be given to customer

TO REFUND A

CREDIT CARD

TRANSACTION

(MAG STRIPE)

CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 7

VX675

»Insert customer’s chip card into PIN pad with chip facing upwards

»Key in sale amount on terminal

»Conrms the sale amount by pressing Enter (green button)

»Enter PIN on PIN pad once prompted by terminal

N.B. Not all cards will prompt for a PIN to be entered.

Leave chip card in reader for the duration of the transaction.

Sale receipt is printed

»Tear off Merchant Copy (to be maintained for 12 months)

»Prompt appears on screen to print Customer Copy: Yes or No

»Press Enter (green button)

»Customer’s receipt is printed

»Follow instructions printed on receipt Merchant Copy.

»Should the receipt prompt for a signature, verify the signature and

name of the cardholder on the receipt by comparing the signature

and name on credit card

»Tear off the Customer Copy and give to customer, together with credit card

If a Chip Card is swiped on the terminal, the terminal will read the card’s

Mag Stripe information and determine that a chip is embedded on that

card. The terminal will then prompt to have the chip card inserted in the

chip reader.

Should this occur and no chip can easily be identied on the card, the

following is to be done. The bank must be contacted immediately at

627-3348 and a Code 10 approval must be requested.

To assist with this approval the following is required:

1. The Cardholder’s full name as it appears on the card.

2. The full card number

3. Any form of identication for the cardholder i.e. Drivers permit, ID card

or passport.

CREDIT CARD

TRANSACTION

(CHIP CARD)

CASHIER

CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 8

VX675

»Select New Trans

»Select Refund

»Enter refund password

»Insert chip card into PIN pad with chip facing upwards

»Key in refund amount

»Press Enter (green button)

»Enter PIN if prompted by terminal

N.B. not all cards will prompt for a PIN to be entered.

Leave chip card in reader for the duration of the transaction.

REFUND RECEIPT IS PRINTED

»Tear off Merchant’s Copy (to be maintained for 12 months)

»Prompt appears on screen to print Customer Copy: Yes or No

»Press Enter (Yes)

»Customer’s receipt is printed

»Customer Copy, together with credit card, to be given to customer

TO REFUND A

CREDIT CARD

TRANSACTION

(CHIP CARD)

CASHIER

CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 9

VX675

Should the customer enter a tip amount on receipt, the original transaction

must be adjusted to now include the tip amount.

To adjust transaction amount

»Select Batch (F3)

»Scroll down and select Adjust (F3)

»Enter password

»Press Enter (green button)

»Enter invoice number of transaction to be adjusted

»Press Enter (green button)

»When prompt to conrm total amount appears select No (F3)

»Prompt appears to enter tip amount

»Press Enter (green button)

»Conrm new amount by selecting Yes (F2)

»Conrm new total amount by selecting Yes (F2)

TRANSACTION ACCEPTED APPEARS ON SCREEN

ADJUSTING A

TIP FOR A

CREDIT CARD

TRANSACTION

CASHIER

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