VeriFone HICAPS VX820 User manual

User Manual

CCV Smart

Faults caused by a failure to adhere to the instructions in this User Manual are not covered by the

Service Agreement.

The scope of the services provided by CCV and the applicable terms and conditions are set out in the General Terms

and Conditions of CCV Holland B.V. (version of August 2012) and the service leaflet of the relevant product. These

documents were enclosed with the quotation you received from CCV.

form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written

permission of CCV Holland B.V.

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TABLE OF CONTENTS

1INTRODUCTION 5

1.1 The CCV Smart payment terminal and PINpad 5

1.2 Parties facilitating the transaction process 5

2INSTALLATION OF PAYMENT TERMINAL AND PINPAD 6

2.1 Components supplied 6

2.2 Installation guidelines 7

2.2.1 Position of PINpad 7

2.2.2 Use of card reader 7

2.2.3 Environmental factors 7

2.3 Installation of equipment 8

2.4 Communication settings 9

2.4.1 Taking out an Internet subscription 9

2.4.2 View current communication settings 9

2.4.3 Assigning a static IP address 10

2.4.4 Assigning a dynamic IP address 12

3WORKING WITH THE PAYMENT TERMINAL AND PINPAD 13

3.1 Overview of payment terminal and PINpad 13

3.2 Keypad of payment terminal and PINpad 15

3.3 PINpad touchscreen 17

3.3.1 Entering letters 17

3.4 Payment terminal menu 18

3.4.1 Symbols for menu options 18

3.4.2 Status symbols 19

3.5 Merchant password 20

3.6 Activating and deactivating the payment terminal 21

3.6.1 Activating the terminal 21

3.6.2 Deactivating the terminal 21

3.7 Use of payment cards 22

3.8 Replacing a printer roll 22

4CARRYING OUT TRANSACTIONS 23

4.1 Overview of transaction types 23

4.2 Sale 24

4.2.1 Manual credit card transactions 25

4.3 Cancellation 26

4.4 Reservation 27

4.5 Sale after reservation 29

5PAYMENT CARDS 30

5.1 Viewing payment card settings 30

5.2 Changing payment card settings 32

5.2.1 Adding a payment card 32

5.2.2 Deleting a payment card 34

5.2.3 Changing the Merchant ID for a payment card 35

6FINANCIAL REPORTS 37

6.1 Types of financial reports 37

6.2 Automatically printing reports when the terminal is deactivated 37

6.3 Printing interim reports 38

6.3.1 Printing an interim totals report 38

6.3.2 Printing an interim E-Journal 40

6.4 Changing report settings 42

6.4.1 Activating the E-Journal feature 42

6.4.2 Deactivating the E-Journal feature 44

6.5 Deleting the E-Journal 45

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7OPTIONAL FEATURES 46

7.1 Overview of optional features 46

7.2 Instruction cards for optional features 46

8MAINTENANCE AND TECHNICAL PROBLEMS 47

8.1 Maintaining the payment terminal and PINpad 47

8.1.1 Cleaning the payment terminal and PINpad 47

8.1.2 Cleaning the PINpad chip card reader 48

8.1.3 Cleaning the PINpad magnetic card reader 48

8.2 Periodic software version control 49

8.3 What to do in the event of faults / technical problems 49

8.3.1 Looking up the TMS Terminal ID and payment terminal code 50

9SUPPLIES FOR THE PAYMENT TERMINAL 51

9.1 Ordering supplies 51

9.2 Ordering printer rolls on your payment terminal 51

10 TERMS AND DEFINITIONS 52

11 CONTACT INFORMATION 54

11.1 CCV phone numbers 54

11.2 CCV opening hours 54

11.3 CCV general address details 54

11.4 Acquirer phone numbers 54

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1 INTRODUCTION

1.1 The CCV Smart payment terminal and PINpad

The CCV Smart system consists of the Vx570 payment terminal and the VX 820 PINpad. The CCV

Smart system allows you to process transactions with payment cards, loyalty cards and customer cards.

The payment terminal is future-proof and conforms to the latest national security standards as well as the

EMV standard. The EMV standard was developed by the credit card companies Europay, MasterCard,

Visa and JCB to prevent payment card fraud. The security of the transaction process is enhanced

because the payment terminal reads the EMV chip on the payment card, rather than a magnetic strip.

1.2 Parties facilitating the transaction process

This User Manual makes frequent reference to the various parties involved in the processing of

transactions. An overview of these parties is provided below.

Party Explanation

Payment terminal supplier You purchased your payment terminal from a payment terminal

supplier (in this case CCV).

Cashier The cashier operates the Vx570 payment terminal during the

transaction.

Card holder The card holder is the person to whom you charge a transaction

amount for a product or service. The card holder operates the

VX 820 PINpad during the transaction.

Internet Service Provider Your transaction data are sent to a transaction processor via an

Ethernet connection. You can take out a contract for an Ethernet

connection with an Internet Service Provider.

Transaction processor The transaction processor forwards the transaction data to

acquirers (banks or credit card companies) for further

processing.

Acquirer The acquirer contacts the issuer of the payment card to check if

the payment card transaction can be processed.

Issuer of payment card Payment cards are usually issued by a bank or financial

institution. Payment cards are used by card holders to conduct

transactions.

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2 INSTALLATION OF PAYMENT TERMINAL AND PINPAD

2.1 Components supplied

If the payment terminal and PINpad were delivered as a plug & play pack, you should have received the

following components.

Overview of components supplied

1 Vx570 payment terminal

The cashier unit operated by you (the cashier).

2 VX 820 PINpad

The customer unit operated by the card holder.

3 Power supply cable

You can plug the power supply into a wall socket (230 Volt)

using the power supply cable.

4 Power supply

Connect the power supply to the power supply cable and the

Vx570 payment terminal.

5 PINpad cable

Use the PINpad cable to interconnect the Vx570 payment

terminal and the VX 820 PINpad.

6 Ethernet cable

Plug the Ethernet cable into the Vx570 payment terminal and a

communication module (Ethernet modem or Ethernet router).

Refer to section 2.3 for more information about connecting the equipment.

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2.2 Installation guidelines

The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain

and improve the security of electronic payment transactions in the Netherlands. In order to enhance the

security of such transactions, the Association has drawn up the following guidelines concerning the

position of the PINpad and the use of the card reader.

2.2.1 Position of PINpad

•The position of the PINpad must be such as to allow the card holder to shield the keypad with

his/her other hand or with his/her body when entering the PIN code. If the PINpad is installed in

a horizontal position, the following dimensional requirements must be met:

oThe PINpad must be at least 80 cm and no more than 120 cm above floor level. You

are only allowed to deviate from these rules if a special set-up ensures that the entry of

the PIN code is completely shielded from sight.

•It must not be possible to observe the entry of a PIN code from a raised area, by means of

mirrors or cameras, or in any other way.

•During the transaction, the keypad should be positioned to provide the card holder with

adequate privacy when entering the PIN code, so that third parties are prevented from

observing the number entered (as far as reasonably possible).

•The PINpad is fitted with a privacy shield. The card holder can use this shield to hide the

keypad from view when entering the PIN code. Please contact the CCV Service Center if your

PINpad is not fitted with a privacy shield.

2.2.2 Use of card reader

Make sure that the payment card is never out of the card holder’s sight. You should therefore always let

the card holder insert the card in the chip card reader or swipe it through the magnetic card reader. If this

is not practicable, you should make sure the card holder is watching while you insert the card in the chip

card reader or swipe it through the magnetic card reader.

2.2.3 Environmental factors

Environmental factors can affect the operation of the equipment. You must therefore take them into

consideration when installing the equipment. Your payment terminal will operate correctly under the

following environmental conditions:

•Ambient temperature between 0 and 40°C

•Relative atmospheric humidity between 5 and 90%

Avoid:

•Shocks and vibrations

•Direct sunlight and heat-emitting objects

•Excessive heat and dust

•Oil and dirt

•Water and condensate

•Installing the equipment near objects that cause excessive power fluctuations and/or generate

electromagnetic fields

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2.3 Installation of equipment

If your payment terminal and PINpad were delivered as a plug & play pack, you must install the

equipment yourself. Connect the equipment as depicted below.

If you need to temporarily disconnect the equipment (e.g. because you wish to relocate it), you can

reconnect it as depicted below.

Plug into wall socket

(230 Volt)

Hook up to

Ethernet modem

or router

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2.4 Communication settings

Your payment terminal must be able to communicate via the Internet. An Internet connection is required

to forward transaction data to an acquirer for processing. You also need it to communicate with the CCV

Terminal Management System, so that new software can be installed on your payment terminal, for

instance.

2.4.1 Taking out an Internet subscription

Your payment terminal must be connected to the Internet via a broadband Ethernet connection (e.g.

cable or ADSL). You can take out a subscription for a broadband connection with an Internet Service

Provider. You can opt for PoIP (PIN over IP) broadband connection certified by Currence, or a non-

certified broadband connection (part of the public Internet).

A certified broadband connection offers the best guarantee of high availability and good service. We

therefore advise you to opt for a certified broadband connection. Visit the Currence website

(www.currence.nl) for an up-to-date overview of suppliers of certified broadband connections.

Important: If you want your payment terminal to communicate via a non-certified broadband connection

(part of the public Internet), please contact the CCV Service Center to implement the correct

communication settings.

2.4.2 View current communication settings

Complete the following steps to view the current communication settings of your payment terminal:

Vx570 screen Step

1 Press the purple function key below the symbol to open

the menu.

2 Select DISPLAY INFO.

3 Select COMMUNICATION.

4 The payment terminal’s IP address, gateway and subnet mask

are now displayed on screen.

SALE

OTHER TRX

01.06.12

MAIN MENU

DISPLAY INFO

MERCHANT MENU

SERVICE MENU

DISPLAY INFO

TERMINAL

COMMUNICATION

HW INFO

COMMUNICATION

ETHERNET: DYNAMIC

IP: 192.168.5.219

GTWY: 192.168.51

MASK: 255.255.255.0

DNS1: 192.168.5.1

DNS2: 00.0.0

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2.4.3 Assigning a static IP address

Important: Your Internet Service Provider will provide you with the required details of your

communication settings. Please contact your Internet Service Provider if you do not have the required

information at your disposal.

Complete the following steps to assign a static IP address to your payment terminal:

Vx570 screen Step

1 Press the purple function key below the symbol to

open the menu.

2 Select MERCHANT MENU.

3 Enter the merchant password (the default password is 99999)

and confirm by pressing <OK>.

4 Select CONFIGURE.

5 Select TERMINAL.

6 Select COMMUNICATION.

7 Select TCP / IP.

8 Select STATIC IP ADDRESS.

9 Select TERMINAL IP ADDRESS.

SALE

OTHER TRX

01.06.12

MAIN MENU

DISPLAY INFO

MERCHANT MENU

SERVICE MENU

PROTECTED ITEM

MERCHANT PASSWORD:

_ _ _ _ _

MERCHANT MENU

REPORTS

FUNCTIONS

CONFIGURE

TERMINAL

C-TAP

TERMINAL

COMMUNICATION

MERCHANT PASSWORD

E-JOURNAL

COMMUNICATION

SELECT MODEM

TCP / IP

RESET ALL (DHCP)

STATIC IP ADDRESS

IP ADDRESS DNS1

TCP / IP

TERMINAL IP ADDRESS

SUBNET MASK

GATEWAY

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