Tone Commander 1030 User manual
1030/1560
Installation
Instructions
11609 49th Place West
Mukilteo, WA 98275-4255
Phone: (800) 524-0024 (425) 349-1000
Fax: (425) 349-1010
www.tonecommander.com
13-102360 Rev. H
November 2000
Page 2 13-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
© 2000, Tone Commander Systems, Inc. All rights reserved.
Printed in USA
Tone Commander is a registered trademark of Tone Commander Systems, Inc.
Changes in this revision –
·removed references to the P-phone Interface, Message Waiting Interfaces, and
Voice Announce
·added Lucent 5ESS International Version
Contents
Introduction...........................................................................4
Ordering Equipment...............................................................5
Ordering Lines ...................................................................5
Site Preparation ..................................................................6
Configuration Sheet Preparation .....................................................7
Installation ..........................................................................11
Contents of Shipping Boxes........................................................11
CPU Installation .................................................................12
Console Cable Installation .........................................................20
Console Installation ..............................................................22
Preliminary Testing...............................................................22
CPU Option Switches ............................................................25
Optional Equipment Installation .....................................................26
Configuration Programming .............................................................29
Using Configuration Programming Mode..............................................30
Programming System-Wide Features ................................................33
Special Feature Key Assignment ....................................................41
Programming Features Selectable Per Line ...........................................41
DSS/Autodial Number Programming ......................................................43
Pickup Key Programming..........................................................45
Transfer Key Programming (Lucent 5ESS International Version only)........................45
Name Display Programming ............................................................46
Ring Delay Programming ...............................................................47
Time of Day Clock ....................................................................48
System Description ...................................................................49
Consoles ......................................................................49
Central Processing Unit (CPU) .....................................................50
System Features ................................................................50
Console Features................................................................51
Telco/PABX Requirements .........................................................55
Compatibility with Other Products ...................................................56
1030/1560 Specifications..........................................................57
Maintenance.........................................................................60
Service .............................................................................61
Warranty............................................................................61
FCC Requirements....................................................................62
Industry Canada Requirements ..........................................................63
Configuration Sheets ..................................................................65
13-102360 Rev. H Page 3
Tone Commander 1030/1560 Installation Instructions
Introduction
The Tone Commander 1030 and 1560 are answering consoles for use in receptionist or departmental
attendant positions, with Centrex or PABX systems. Line keys are provided for LDN (listed directory
number) terminations or call processing loops. Stations may be monitored for status. Autodialing is
available for each station. Autodialing is normally used to dial the station number associated with the DSS
(Direct Station Select) key, but spare DSS keys may optionally dial outside lines or special access codes.
Features include hold and transfer, single button call answer, line privacy, delayed ringing, night service,
station status display, station name display, music on hold, and a digital clock. Console parameters may be
programmed by the installer for different system configurations.
A configuration programming mode is used by the installer to set console parameters as required by the
telephone system. The attendant may program name displays, autodial numbers, ring delays, and the
time-of-day clock. Switches can be set to prevent accidental programming changes.
The system includes a CPU (Central Processing Unit) in the equipment room. Two consoles may be
connected to a single CPU.
Two console/CPU models are available: the 10 line/30 station 1030, and the 15 line/60 station 1560. A
5-line expansion circuit board and a 30-station expansion circuit board may be installed in a 1030 CPU to
increase line and station capacity to that of a 1560 CPU. All expanded systems require the 1560 console;
there is no method to expand the capacity of a 1030 console.
Please refer to the System Description section for detailed descriptions of all 1030/1560 features.
NOTE – A special version for Lusent 5ESS International switches is available. The minor differences in
system programming are explained in this manual.
Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual
guide the installer through the installation, preliminary testing, programming, and operational testing of the
1030/1560.
Installation consists of the following steps:
1. Ordering equipment (page 5)
2. Ordering lines (page 5)
3. Site preparation (page 6)
4. Configuration Sheet preparation (page 7)
5. Mounting equipment and blocks
6. Connecting lines to CPUs
7. Installing consoles and console cables
8. Preliminary testing
9. Installing optional equipment (night bell, paging, etc.)
10. Configuration programming – includes central office/PABX compatibility parameters, and several
customer-preference items. The system's default values will be adequate for many installations.
11. DSS/Autodial number programming
12. Name display programming
13. Ring delay programming
Page 4 13-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,
installation, or operation of the 1030 or 1560.
1. Ordering Equipment
Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to
ensure equipment availability at cutover.
Required for each 1030 system
q(1) 1030 Central Processing Unit (equipped for 10 attendant lines, 30 stations, 2 consoles)
q(1) 1030 console for each attendant position (2 max.)
Required for each 1560 system
q(1) 1560 Central Processing Unit (equipped for 15 attendant lines, 60 stations, 2 consoles)
q(1) 1560 console for each attendant position (2 max.)
Required to provide Paging/Night Ringing service
q(1) PA-24 Paging/Chime module
q(1) Paging Amplifier and speakers
Additional required equipment
q(1) 66M1-50 split block + (1) male-terminated 25 pair cable
q(1) 66M1-50 split block + (2) female-terminated 25 pair cables per each 30 monitored stations
(each 25 pair cable handles 15 stations)
q(2) 3 pair cables from the CPU to each console (500 ft. maximum length)
q(2) 6 position, 6 contact modular jacks per console
q(1) grounded power outlet per CPU in the equipment room
qSufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and
ancillary equipment
qCross connect wire and mounting hardware
2. Ordering Lines
Please refer to the System Description section for further information regarding line requirements.
Common requirements for all attendant and station lines
qStandard Centrex loop start lines
qDisconnect Supervision
qCall Pickup Terminate
qMust originate from the same Centrex Common Block
13-102360 Rev. H Page 5
Tone Commander 1030/1560 Installation Instructions
IMPORTANT – The line features listed below are required for proper operation of the 1030 and 1560
consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and
programmed features.
Requirements for all attendant lines
qTone dialing
qStation Call Transfer
qDirected Call Pickup without Barge-In (non-Barge-In)
qDo not configure with Call Transfer-Attendant
Optional attendant line features
qOrder (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving
unanswered station calls). Refer to the Answer Use line feature described on page 42.
Requirements for all station lines
qMust be assigned to a Call Pickup Group
qDo not configure with Call Forward-No Answer to the attendant
Optional station/line features
Additional features may be optioned as required.
3. Site Preparation
Central Processing Unit (CPU)
The Central Processing Unit (CPU) should be installed in a clean, dry area which is secure but also
accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall
space for ventilation, the necessary mounting blocks, and related equipment.
Ambient Environmental Requirements
1. Between 60° and 80° F (recommended).
2. Free of toxic fumes or static electricity (copiers).
3. At least 50 feet away from electromagnetic sources (arc welders).
4. Free from transient electrical load switching equipment (elevator rooms).
5. Between 5% and 95% noncondensing relative humidity.
Power Requirements
A dedicated circuit must be provided for the exclusive use of the CPU.
IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that
powers the CPU.
The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is
required for EMI shielding. It must be plugged into a grounded outlet.
Page 6 13-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Transient Surge and Spike Protection
While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations, in those
areas of high lightning activity, the use of external protection devices on all telephone lines and the power
source is recommended.
Reference Grounding
Reference grounding of the 1030/1560 system is necessary for proper operation. This ground should be
referenced to within 3 volts of telco ground.
Attendant Consoles
The consoles should be installed in a clear work space and away from plants that require frequent watering
or counters that tempt the placement of beverages.
Ambient Environmental Requirements
It is recommended that the same environmental conditions be maintained for the consoles as one would
maintain for a personal computer (PC) or data terminal.
Power Requirements
Console operating power is provided by the CPU.
4. Configuration Sheet Preparation
Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be
completed with the information listed below. Please leave the Configuration Sheets on site.
System Programmable Features
Factory programmed values have been chosen to accommodate standard central office or PABX operating
parameters and generally accepted customer requirements. These values may be adjusted to specific
needs.
A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone
system.
Station and Line Programmable Features
1. Phone number and name identification for each line.
2. Programmable features for each line (Privacy, Answer Use).
3. Station number and user name identification for each station. Include any additional functions to be
dialed with the DSS number, such as an FD prefix.
4. Autodial numbers for spare DSS keys.
Sample Configuration Sheets are provided on the following three pages.
13-102360 Rev. H Page 7
Tone Commander 1030/1560 Installation Instructions
1030/1560 Configuration Sheet
System Programmable Features
STATION
KEY FEATURE DIAL PAD
KEYS
AVAILABLE
VALUES
DEFAULT
VALUE ACTUAL VALUE
A‘ABANDON’
Ring Time 2-9,0 2 - 9 sec,
10 sec 55
B‘RECALL’
Rings 1-9,0 1 - 9 rings,
no recall 33
C‘DCP DIAL’
Sequence 0, 1 first, last first
(0) first
D‘DIAL SPEED’ 6, 0 slow (6 digits/sec),
fast (10 digits/sec)
fast
(0) fast
E‘PAUSE’ Time 2-9 200 - 900 msec 700 700
F‘FLASH’ Time
5-9(Std.),
1-9(Intl.),
0
500 - 900 msec (Std.),
100 - 900 msec (Intl.),
1 sec
700 (Std.)
600 (Intl.) 500
GDial Tone
‘DETECT’ Time
1-9,
0
500 - 700 msec,
1, 1.2, 1.5, 1.8, 2 sec 600 600
H‘HOLD’
Recall Time
3-6,9,
1, 2, 0
30 - 60, 90 sec,
2, 3 min, no recall 90 60
I
Hold
‘RELEASE’
Time
1-8
45, 80, 200, 400, 600,
800 msec
1, 2 sec
600 600
JNight ‘BELL’
Mode 1, 2 lines only,
lines + stations
lines only
(1) lines only
KQueue
‘PRIORITY’ 1-4
stations only,
stations > lines,
lines > stations,
lines + stations (FIFO)
FIFO
(4) FIFO
L‘ALERT TYPE’ 1, 2, 0 normal ringing,
distinctive ringing, both
both
(0) both
M‘RNG TYPE’ 1, 0 long, short short
(0) short
N‘SYSTEM
CAMP-ON’ 0, * off, on off
(0) on
WUnsupervised Call
‘TRANSFER’ 1-9,0 1 - 9 sec, off off
(0) 2
DIRECTED CALL PICKUP CODE D*7
CALL TRANSFER CODE
(Lucent 5ESS International Version only) FD6
Page 8 13-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
1030/1560 Configuration Sheet
Line Programmable Features
(Default settings for all lines are shown in BOLD ITALICS.)
LINE
KEY
NO.
LINE NAME I.D.
or
SPECIAL USAGE KEY
•Page
•Night
•Quick Mode
PRIV.
WHEN
BUSY
MUSIC
ON
HOLD
ANS.
USE
RING
DELAY
(NO
RINGING,
NO
DELAY,
1-9
RINGS)
TELEPHONE
NUMBERS
O
F
F
O
N
O
F
F
O
N
O
F
F
O
N
1local 1 X X X no
delay 555-1980
2local 2 X X X no
delay 555-1981
3local 3 X X X no
delay 555-1982
4local 4 X X X no
delay 555-1983
5WATS band 0 X X X no
delay 208-3559
6WATS band 5 XXX no
delay 280-7290
7Hilldale FX XXX no
delay 287-4739
8
9
10
11 Page key X X X no
ring N/A
12
13
14
15
13-102360 Rev. H Page 9
Tone Commander 1030/1560 Installation Instructions
1030/1560 Configuration Sheet
DSS Keys 1-30
DSS keys are numbered vertically on the console.
DSS
KEY
STATION
NUMBER USER NAME DSS
KEY
STATION
NUMBER USER NAME
1FD4710 John F 16 FD4713 Phillip R
2FD4719 Bill Jones 17 FD4714 Mary S
3FD4729 Jill K 18 FD4724 Steven E
4FD4711 Jane W 19 FD4725 Karen G
5FD4712 Ronnie Y 20 FD4726 Robert T
6FD4715 Kim L 21 FD4727 Jim W
7FD4720 Jack S 22 FD4728 Pat K
8FD4716 William F 23 FD4730 Randy A
9FD4717 Sarah S 24 FD4731 Kirk B
10 FD4718 Robin R 25 FD4732 Cliff M
11 FD4721 John L 26 FD4738 Paul C
12 FD4722 Bill T 27 FD4739 Norm D
13 FD4737 Mike N 28 FD4733 Art S
14 FD4736 David T 29 FD4734 Jo P
15 FD4723 Wayne K 30 FD4735 Larry E
Page 10 13-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
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