TiVo Roamio I PRO User manual

TiVo

Installation Guide

2014

Contents

Before You Start the Installation

Evaluate the Installation 4

Install Checklist 5

Guided Setup

Get Started 7

Networking 8

CableCARD 9

Switched Digital Video 10

Antenna 11

TiVo App 11

Whole Home Setup

TiVo Mini 12

Whole Home Conﬁgurations 13

Accessories

TiVo Mini 14

TiVo Stream 14

Slide Pro Remote 16

DVR Expander 16

IP and IR Codes

TiVo Roamio Remote Control 17

Slide Pro Remote 18

Home Automation and Control 19

Appendixes

TiVo Roamio Remote 20

TiVo Roamio Inputs/Outputs 22

Glossary 23

TiVo Installation Guide

TiVo offers the world’s most advanced entertainment platform featuring industry-

leading recording capacity, the most tuners, and unparalleled access to all the best

web entertainment.

This install guide will help you through the process of designing, installing, conﬁguring

and adding accessories as you build a whole-home entertainment solution for your

customers. Whether you are installing a single room or an entire whole-home solution,

this guide will help you navigate guided setup successfully and understand the choices

being made as you progress.

TiVo has always delivered an optimized TV-viewing experience. The TiVo Roamio

series of DVRs builds on that legacy of innovation. Our most powerful and versatile

DVR ever, Roamio is a multi-source, multi-room, whole-home solution that extends

the TiVo experience beyond the home—with live and recorded shows streaming to

any location in the world.

TiVo has multiple setup options, providing ﬂexibility in wiring conﬁgurations, retroﬁt

applications or new construction. The Install Checklist on pages 4-5 will provide you

with questions to help you design a personalized whole-home solution. Having the

questionnaire ﬁlled out before you begin an installation will save valuable time.

If at any time you have questions or need technical assistance, please contact

(888) 921-8486 or email a specialist at tivodemo@tivo.com.

Before You Start the Installation

Evaluate the Installation

To complete Guided Setup you’ll need a CableCARD™ to receive cable channels and

a network connection to connect to the TiVo service and premium content providers.

Networking Options

TiVo DVRs require one of the following networking connections.

Obtaining a CableCARD

CableCARDs are available in one of two ways:

Pick up:

Customers can pick up a CableCARD from a local cable ofﬁce. Not all ofﬁces

stock CableCARDs, so installers should call ahead to verify inventory. The pick

up option is available from any cable provider that supports self-installation.

Cable company installation:

Customers may opt to have a CableCARD delivered as a part of their cable

installation order in some regions. This often happens when someone has

a new line of service installed. Visit http://www.fcc.gov/guides/cablecard-

know-your-rights to learn more.

TiVoPro Tip Some cable companies also allow the account holders to

authorize custom installers to pick up CableCARDs on their behalf. Check with

your local cable company for details.

Wireless Ethernet MoCA

CableCARD Activation Support phone numbers can be found on page 11.

TiVo Install Checklist

1. Describe your optimum TiVo experience:

Single Room Solution 2-5 Room Solution 6-10 Room Solution

1 RM (DVR only) 2 RM (+1 Mini) 6 RM (+5 Minis)

3 RM (+2 Minis) 7 RM (+6 Minis)

4 RM (+3 Minis) 8 RM (+7 Minis)

5 RM (+4 Minis) 9 RM (+8 Minis)

10 RM (+9 Minis)

* Additional DVR required if all

rooms require live streams

2. Are you using a digital antenna or cable?

Cable Antenna (if yes, then spec 4-tuner TiVo Roamio)

3. If using cable, how much would you like to be able to record and store?

75 HD hrs / 500 SD hrs 150 HD hrs / 1,000 SD hrs 450 HD hrs / 3,000 SD hrs

TiVo Roamio™ TiVo Roamio™ Plus TiVo Roamio™ Pro

4. If using a 4-tuner TiVo Roamio™

, do you want to stream your live TV and

recorded shows away from home?

Yes (requires TiVo Stream) No

5. Do you have an Ethernet connection in every room where you’ll be

installing a DVR or TiVo Mini?

Using wireless (single DVR only) Yes (see page 13) No (see pages 13-14)

6. Which service option will you be using?

TiVo service is activated after install by visiting tivo.com/activate or by calling

TiVo at 877-367-8486.

DVR Service

$14.99/month or $12.99/month if eligible for multi-service discount

$499.99 one-time payment / $399.99 multi-service discount

TiVo Mini Service

$5.99/month

$149.99 one-time payment

Recommended Solution

Mini(s) $99.99 qty.

DVRs

Roamio™ $199.99 qty.

Roamio™ Plus $399.99 qty.

Roamio™ Pro $599.99 qty.

Hard Drive Expander 500 GB 1 TB

Stream (required for 4-tuner Roamio) $129.99

MoCA adapter $49.99

A PDF of this checklist can be found at custom.tivo.com.

Your Service Access Information

Netﬂix

Email: Password:

Amazon Instant Video

TiVo box PIN to purchase/rent movies:

Email: Password:

Hulu Plus

Email: Password:

Pandora

Email: Password:

Spotify

Email: Password:

Have questions or need technical assistance? Contact (888) 921-8486 or email a specialist at

tivodemo@tivo.com.

Guided Setup

Get Started

Guided Setup will automatically begin when you power up the TiVo DVR. Guided

Setup allows conﬁguration of network connectivity and automatically updates the

operating system software and program guide information. You can repeat Guided

setup by going to: TiVo Central (TiVo button) > Messages & Settings > Help > Restart

or Reset System > Repeat Guided Setup.

Set up the main DVR: Review service terms, activate service (if necessary), select

your country and video output, and enter your ZIP or postal code.

NOTE: Boxes purchased from the tivo.com store always come pre-activated. If the box was

purchased at a retail store or distributor, you can activate it online at www.tivo.com/activate.

TiVoPro Tip Depending on the installation application your customer

requires, you may want to update the DVR software before you arrive at your

customer location. Simply begin Guided Setup and select “get a CableCARD

later” to complete required software downloads.

Be sure you have your Install Checklist handy with any necessary usernames

and passwords for apps your customer frequently uses.

STARTGuided Setup Overview

Welcome

Setup video

Getting

started

Zip code

TV source

Hint: Select “I’ll do this later.”

See page 11 for details on antenna

setup for the 4-tuner Roamio or

the 2-tuner Premiere.

Follow the screen ﬂow to begin

setup of the main DVR.

Cable

CableCARD

setup

Antenna

Networking

Choose a network connection to connect to the TiVo service. The screen ﬂow will

proceed as follows:

Network Conﬁguration

Begin network

setup

Ethernet

Network

connection

Name your

TiVo device

Network

connection

Network name

and password

Wireless MoCA

Ethernet

If you have already connected an Ethernet cable, the DVR will automatically default

to an Ethernet connection type. Follow the screen prompts to connect.

Wireless

A wireless conﬁguration is a convenient way to connect a TiVo Roamio to a network.

However, if you plan on adding additional rooms you will need to reconﬁgure the

network connection.

For instructions on connecting previous models to a wireless network using a TiVo

wireless N or G adapter, please visit:

N link: tivo.com/nsetup G link: tivo.com/gsetup

MoCA®

If you do not have the ability to connect to a wireless network or have Ethernet available

at your installation location, a MoCA connection is required. Please see ﬁgures B and

C on pages 13-14.

Select the wireless network Enter the passphrase

Installation and Activation

If you already have a CableCARD, insert the card into the back of the DVR. If you are

waiting to pick up a CableCARD from the cable company ofﬁce, or you are not going

to use a CableCARD (Antenna or Clear QAM installs), follow the prompts to continue

without a CableCARD. When the CableCARD options screen appears, select Cable-

CARD for installers. Conﬁrm the coax is connected before you begin this process. An

active connection over coax is required to activate the card. From the CableCARD

Options menu make the following selections:

CableCARD™

Motorola

Scientifi Atlanta

Select CableCARD Menu

Select CableCARD Pairing

Select SA CableCARD/Host ID Screen

Write down the Card Serial #, Host ID and Data ID

CARD Serial # _______- _______-_______-_______-___

Host ID _______- _______-_______-_______-___

Data ID _______-_______-_______-_____

Write down the Card Serial #, Host ID and Data ID

CARD Serial # _______- _______-_______-_______-___

Host ID _______- _______-_______-_______-___

Data ID _______-_______-_______-_____

When completed, the Cable Company will verify

that the CableCARD is paired correctly.

CableCARD Activation Support

Call your local self-service CableCARD activation support number to activate

the CableCARD.

Charter Communications 1-888-438-2427 Charter Support

Comcast/XFINITY 1-877-405-2298 CableCARD Activation Line

Cox Communications 1-877-820-8202 CableCARD Activation Line

Insight Communications 1-866-440-1024 Insight Support

Mediacom 1-866-848-7064 CableCARD/ Self-Install Activation Line

Optimum 1-866-670-0855 Optimum Support

RCN 1-888-891-7770 CableCARD/ Self-Install Activation Line

Suddenlink 1-888-822-5151 Suddenlink Support

Time Warner Cable 1-866-606-5889 CableCARD Activation Line

Verizon FiOS 1-888-897-7499 Automated Activation Line

TiVoPro Tip

Switched Digital Video

Some cable providers have not yet completed their all-digital conversion.

If your customer can connect the coax cable directly to a non-HD television

and receive a signiﬁcant number of cable network channels, the install may

require the use of an SDV (Switched Digital Video) adapter.This piece connects

to the Roamio DVR via USB and allows Roamio to request channels on a SDV

system. This device will NOT pass a MoCA signal.If this device is required and

you wish to use MoCA, you will need to use a 1 in 2 out coax splitter before the

SDV and Roamio.

CABLE SPLITTER

POWER

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