Thrane&Thrane Explorer 727 User manual
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98-126882-B ii
EXPLORER®727
Document number: 98-126882-B
Release date: April 1, 2008
Information in this document is subject to change without notice and does not represent a commitment on
the part of Thrane & Thrane A/S. We recommend downloading the latest version of the manual from the
Thrane & Thrane web site www.thrane.com.
Copyright © 2008 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
•EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
•Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed
by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company Addresses
www.thrane.com
Denmark
Company headquarters
Denmark
Thrane & Thrane A/S
Lundtoftegårdsvej 93 D
DK-2800 Kgs. Lyngby
Denmark
Thrane & Thrane Aalborg A/S
Porsvej 2
DK-9200 Aalborg SV
Denmark
USA China
Thrane & Thrane, Inc.
509 Viking Drive, Suites K, L and M
Virginia Beach, VA 23452
USA
Thrane & Thrane Shanghai
Unit 602 - Building 4,
289 Bisheng Rd.
Zhangjiang High-tech Park,
Pudong, 201204 Shanghai
P. R. China
98-126882-B iii
Safety summary 1
The following general safety precautions must be observed during all phases of operation,
service and repair of this equipment. Failure to comply with these precautions or with specific
warnings elsewhere in this manual violates safety standards of design, manufacture and
intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's
failure to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch areas of the terminal or
antenna that are marked with this symbol, as it may result in injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the
antenna. When the system is powered, make sure that nobody gets
closer than the recommended minimum safety distance.
The minimum safety distance is 1 m to the side and above the antenna when
the EXPLORER 727 is powered. The safety distance of 1 m does not apply
directly below the antenna, as the radiation forms a hemisphere above the antenna.
Service
User access to the interior of the system units is prohibited. Only a technician authorized by
Thrane & Thrane A/S may perform service - failure to comply with this rule will void the
warranty.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person, capable of rendering first
aid resuscitation, is present.
Power supply
The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. Be aware of high start-up peak current:
20 A@24 V, 5 ms.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components
with the power cable connected. Under certain conditions, dangerous voltages may exist even
with the power cable removed. To avoid injuries, always disconnect power and discharge
circuits before touching them.
98-126882-B iv
Install and use the antenna with care
Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the
vehicle or stressing the mounting base. It is the responsibility of the customer to ensure a safe
and correct installation of the antenna. The instructions in the Installation manual are only
guidelines.
Failure to comply with the rules above will void the warranty!
98-126882-B v
About the manual 2
Intended readers
This manual is a user manual for the EXPLORER 727 system. The readers of the manual include anyone who
is using or intends to use this system. No specific skills are required to operate the EXPLORER 727 system.
However, it is important that you observe all safety requirements listed in the beginning of this manual, and
operate the system according to the guidelines in this manual.
Manual overview
Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with
the system. For information on installation refer to the installation manual and for information on the IP
handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next
section.
This manual has the following chapters:
•Introduction contains an overview of the BGAN services and a brief description of the system.
•Getting started explains how to insert SIM card and start up the unit. It also contains a short guide to
making the first call.
•Operating the system explains how to use the system.
•Using the web interface explains how to use the built-in web interface of the terminal, and describes the
available menus and settings, including advanced setup of interfaces.
•Troubleshooting contains a short troubleshooting guide and explains how to update software. It also
describes the functions of the light indicators and the Reset button, and gives information on where to get
further help if needed.
This manual may not always reflect the latest software functionality of your EXPLORER system. To obtain the
latest version of the manual, please enter the Thrane & Thrane Extranet and download the latest version, or
acquire it from your distributor.
98-126882-B vi
Related documents
The below list shows the documents related to this manual and to the EXPLORER 727 system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
Title and description Document
number
EXPLORER 727 Installation Manual
Explains how to install the EXPLORER terminal and the EXPLORER 727
antenna.
TT98-126844
EXPLORER 727, Quick Guide
A short guide to the most important functions of the EXPLORER 727
system.
TT98-126881
EXPLORER 727, Getting Started
Explains how to start up your EXPLORER 727 system and make the first
call or data session.
TT98-126880
Thrane & Thrane IP Handset, User Manual
Explains the features and functions of the Thrane & Thrane IP handset.
The IP handset works as a standard IP handset, but also serves as a
user interface for the EXPLORER 727 system.
TT98-126059
98-126882-B vii
Table of Contents
Safety summary ....................................................................................................iii
About the manual .................................................................................................. v
Chapter 1 Introduction
Welcome ...............................................................................................................1
In this chapter ......................................................................................................1
Features and interfaces ......................................................................................2
Main units ............................................................................................................ 3
The Inmarsat BGAN system ................................................................................ 7
Matrix of services and interfaces ...................................................................... 11
What’s next? ....................................................................................................... 11
Chapter 2 Getting started
In this chapter ....................................................................................................12
Before you start ..................................................................................................12
Starting up the terminal ....................................................................................13
Connecting the IP handset ................................................................................15
Connecting a computer ......................................................................................16
Entering the SIM PIN for the terminal ..............................................................17
Registering on the BGAN network ................................................................... 20
Making the first call ...........................................................................................21
What’s next? ...................................................................................................... 22
Chapter 3 Operating the system
In this chapter ................................................................................................... 23
General .............................................................................................................. 23
Using a phone or fax machine ......................................................................... 25
Using a computer .............................................................................................. 36
Using the IP handset ......................................................................................... 38
What’s next? ...................................................................................................... 38
Table of Contents
98-126882-B viii
Chapter 4 Using the web interface
In this chapter ................................................................................................... 39
Introduction ....................................................................................................... 39
Entering the SIM PIN in the web interface ...................................................... 44
Using the Dashboard ........................................................................................ 45
Using the phone book ....................................................................................... 49
Using the Call log .............................................................................................. 52
Handling SMS messages .................................................................................. 54
Setting up the interfaces ...................................................................................60
Managing LAN network users ..........................................................................80
Uploading software ............................................................................................91
Selecting the preferred BGAN satellite ............................................................ 94
Administration ................................................................................................... 95
Help desk, diagnostic report, event logging and self test .............................108
What’s next? ..................................................................................................... 110
Chapter 5 Troubleshooting
In this chapter ................................................................................................... 111
Getting support ................................................................................................. 111
Uploading software ...........................................................................................112
Part numbers .....................................................................................................113
Troubleshooting guide ......................................................................................115
Status signaling .................................................................................................119
Logging of events ............................................................................................. 129
Reset button .....................................................................................................130
Chapter 6 Conformity
EXPLORER®727 .........................................................................................131
Glossary ............................................................................................................................ 133
Index ............................................................................................................................ 137
98-126882-B Welcome 1
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your EXPLORER 727 system!
EXPLORER 727 is a land vehicular broadband system, providing simultaneous high-speed data
and voice communication via satellite through the Broadband Global Area Network (BGAN).
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
In this chapter
This chapter introduces the EXPLORER 727 system and gives an overview of the physical units and
their features and functions.
It also gives an overview of the BGAN system and services.
Chapter 1: Introduction
98-126882-B Features and interfaces 2
Features and interfaces
The EXPLORER 727 system offers the following features and interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to: 432 kbps
Support for streaming IP at: 32, 64, 128, 256 kbps
ISDN service:64 kbps
Voice: Standard Voice (4.0 kbps) or 3.1 kHz Audio
4 LAN ports with Power over Ethernet (PoE) for computers, e-hubs, IP handsets etc.
2 Standard Phone/Fax ports for standard phones, fax machines or analog modems
1 Euro ISDN port for ISDN phones, G4 fax or ISDN modem
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Integral DHCP/NAT router
Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (14 A - 5.5 A)
CE certified
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