Teo 7810 Instruction Manual

Software Version xx.04.18, Document #13-280132 Rev. Q

June 2014

Teo Technologies, Inc.

11609 49th Place West

Mukilteo, WA 98275-4255

(800) 524-0024 (425) 349-1000

Fax (425) 349-1010

www.teotech.com

Network Administration Guide

Teo IP Telephone Network Administration Guide

Page 2 13-280132 Rev. Q

13-280132 Rev. Q Page 3

Introduction ................................................................................................................................. 5

Document Overview............................................................................................................. 5

Network Setup ............................................................................................................................ 7

DHCP Server ......................................................................................................................... 7

Automatic IP Configuration (DHCP) ............................................................................. 7

Configuring the DHCP Server....................................................................................... 7

SIP Registrar Server ........................................................................................................... 15

Syslog Server...................................................................................................................... 15

Configuring Telephones............................................................................................................ 17

Telephone Setup Menus .................................................................................................... 17

Using the Setup Menus .............................................................................................. 17

XML Configuration Files..................................................................................................... 17

XML Configuration Files ........................................................................................................... 19

Editing XML Files................................................................................................................ 19

File Names and Location ............................................................................................ 19

XML Declaration ......................................................................................................... 20

Comments ................................................................................................................... 20

Root Element............................................................................................................... 20

Telephone Models ...................................................................................................... 20

Other Settings ............................................................................................................. 21

Sample XML Configuration File......................................................................................... 22

XML Tag Tables......................................................................................................................... 25

Update Settings .................................................................................................................. 26

Network Settings ................................................................................................................ 29

Security Settings ................................................................................................................ 34

SIP Settings......................................................................................................................... 37

General Phone Settings...................................................................................................... 45

Dial Plan Settings................................................................................................................ 48

MLPP Settings..................................................................................................................... 51

Feature Activator Functions ............................................................................................... 53

Conference, Call Forward, and Voicemail Keys ................................................................ 56

Multifunction Keys.............................................................................................................. 58

Call Directory Entries.......................................................................................................... 64

Teo IP Telephone Network Administration Guide

Page 4 13-280132 Rev. Q

Security Guidelines....................................................................................................................65

Secure/Encrypted Server Communications.......................................................................65

Enabling Secure Real-time Transport Protocol (SRTP) .............................................65

Enabling Transport Layer Security (TLS) and Setting the Port Number ..................65

Using Online Certificate Status Protocol (OSCP) to Verify Certificates ....................66

Phone Certificate and Private Key ..............................................................................67

Ports Used by Phone...........................................................................................................68

SIP Server Access ...............................................................................................................68

Telephone Software Updates ...................................................................................................71

Installing Files on Server ....................................................................................................71

Teo UC System............................................................................................................71

TFTP Update Server ....................................................................................................71

HTTP / HTTPS Update Server .....................................................................................71

Digitally Signed Updates ............................................................................................71

Appendix A Viewing Packet Statistics ................................................................................73

Appendix B Dial Plan Syntax ...............................................................................................75

Meta Operations..................................................................................................................76

Appendix C Troubleshooting...............................................................................................77

Power-up & Connection Troubleshooting .........................................................................77

Call Control Troubleshooting .............................................................................................78

Diagnostic Troubleshooting ...............................................................................................79

Contacting Technical Support ............................................................................................82

Appendix D XML Tag Index .................................................................................................83

13-280132 Rev. Q Page 5

This manual is intended for use by network administrators.

This Network Administrator’s Guide explains network administration and network-based

phone configuration for Teo 7810, 7810 TSG series, 4104, and 4101 IP telephones.

Troubleshooting procedures are also included in this guide.

Network Setup – setting up the various servers required for a SIP IP system.

Configuring Telephones – configuring telephones via server-based XML files.

XML Configuration Files – XML configuration file structure.

XML Tag Tables – detailed configuration options for each XML parameter.

Security Guidelines – considerations for configuring and deploying telephones in a secure

environment.

Telephone Software Updates – updating telephone operating software from a Teo UC,

TFTP, HTTP, or HTTPS server.

Appendix A – viewing packet statistics logs in the telephone.

Appendix B – Dial Plan syntax.

Appendix C – network and telephone troubleshooting.

Appendix D – alphabetical index of all XML Tags.

Teo IP Telephone Network Administration Guide

Page 6 13-280132 Rev. Q

13-280132 Rev. Q Page 7

NOTE: When setting up servers and telephones, server names can be entered in place of

IP addresses.

(

)

DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to telephones, and can

provide other information to the phones, such as server addresses. When using DHCP,

phones do not need to be configured with static IP addresses.

The DHCP server can supply:

•Phone IP Address

•Phone Subnet Mask

•Domain Name

•Default Gateway IP Address (Router)

•DNS Server(s) IP Address

•NTP Server(s) IP Address (Time Server)

•Update Server IP Address (Boot Server Host Name) and protocol

•SIP Proxy IP Address

•VLAN Configuration

Settings not supplied by DHCP must be entered locally at the phone, or in a configuration

file which is supplied to the phone via an update server.

The DHCP server requires a scope of IP addresses that can be assigned to the phones. The

scope must be configured with the router address, vendor-specific info, and the update

server address.

You can use an existing DHCP server for assigning IP addresses to the telephones, or add a

new server.

Select the DHCP server that you will use for assigning IP addresses to telephones.

Add a new scope, and then enter the following:

•A name and description for the scope.

•The start and end of the IP address range that can be assigned to telephones. Do not

include telephones and computers in the same address range.

•Any IP addresses that will be excluded from the address range.

•The lease duration for telephone IP addresses. A lease duration of seven days or

longer is recommended.

Teo IP Telephone Network Administration Guide

Page 8 13-280132 Rev. Q

When the lease expires the phone shows a diagnostic display if idle, while attempting

to negotiate a new IP address lease at preset intervals. If the phone is active, the call

will be unaffected and the diagnostic display will be shown when the call is cleared.

If the same IP address is offered by the DHCP server, the phone returns to operation

without restarting, otherwise the phone will restart after receiving a new IP address.

•The router or default gateway IP address or server name.

•(Optional) parent domain name, DNS servers, WINS servers.

Activate the scope.

Set these scope options:

If your network time server is set to UTC time, enter the hex value for your location's offset

from UTC time in seconds.

If your network time server is set to local time, enter 0.

DHCP Option 002

Time Zone Offset

Pacific Standard Time 0xffff8f80

Pacific Daylight Time 0xffff9d90

Mountain Standard Time 0xffff9d90

Mountain Daylight Time 0xffffaba0

Central Standard Time 0xffffaba0

Central Daylight Time 0xffffb9b0

Eastern Standard Time 0xffffb9b0

Eastern Daylight Time 0xffffc7c0

Enter the router IP address, or enter the server name and click Resolve to look up the

proper IP address.

Enter the time server IP address, or enter the server name and click Resolve to look up the

proper IP address. You can enter multiple time servers and order them by preference.

Enter the update server protocol, IP address or fully qualified domain name <server>, and

the port number <port> as a string value. This value determines server protocol, address,

and port used for configuration file downloads as shown in the table below.

Network Setup

13-280132 Rev. Q Page 9

The server’s fully qualified domain name can include the path to a subdirectory of the

server root, such as "http://myserver/teoupdates/7810".

Alternatively, you can use the UpdateSrvr parameter in vendor-specific DHCP Option 125

to configure this parameter. In addition, Option 125 allows you to set VLAN and other

parameters that may be sufficient to configure phones without an update server.

NOTE: To avoid conflicts, do not set update server parameters in both Option 66 and

Option125.

DHCP Option 66

Option 66 Value Protocol Set

in the Phone File Transfer Protocol

teo://<server> Don’t Care Teo protocol to <server>

https://<server> Don’t Care HTTPS to <server>:443 (standard port)

https://<server>:<port> Don’t Care HTTPS to <server>:<port>

http://<server> Don’t Care HTTP to <server>:80 (standard port)

http://<server>:<port> Don’t Care HTTP to <server>:<port>

tftp://<server> Don’t Care TFTP to <server>:69 (standard port)

tftp://<server>:<port> Don’t Care TFTP to <server>:<port>

<server> TEO Teo protocol to <server>

<server> HTTPS HTTPS to <server>:443 (standard port)

<server>:<port> HTTPS HTTPS to <server>:<port>

<server>:9443 Don’t Care HTTPS to <server>:9443

<server> HTTP HTTP to <server>:80 (standard port)

<server>:9080 Don’t Care HTTP to <server>:9080

<server> TFTP TFTP to <server>:69 (standard port)

<server>:9669 Don’t Care TFTP to <server>:9669

Enter either an IPv4 address or, preferably, a DNS fully-qualified domain name as a string

value to be used by the SIP client to locate a SIP proxy server.

Alternatively, you can use the SipProxyServer parameter in vendor-specific DHCP Option

125 to configure this parameter. In addition, Option 125 allows you to set VLAN and other

parameters that may be sufficient to configure phones without an update server.

Teo IP Telephone Network Administration Guide

Page 10 13-280132 Rev. Q

-I

-S

Entries in option 125 can be used to simplify phone configuration. Set up this option to

configure VLAN, updates, SIP proxy server, and SIP registrar. Option 125 can contain data

for multiple vendors; each vendor's data is identified by their PEN ID and the length of the

data.

NOTE: Option 125 requires the Data Type "Encapsulated" and does not allow cut/paste in

the Data entry window if using Windows DHCP Server.

1. Create option 125 (Windows Server example):

a. From the DHCP Tree window, right click on the DHCP server IPv4 scope you

wish to configure with Option 125.

b. Select "Set Predefined Options..."

c. Set the "Option Class" to "DHCP Standard Options

d. Click the Add button located under the Option Name. Enter Vendor

Specific Teo Option in the Name field, select "Encapsulated" as the Data

Type, enter 125 as the Code, and enter Option 125 for Teo in the

Description field.

e. When completed click OK to add Option 125 to the available Scope Options.

2. In the DHCP Tree window, select the desired scope to contain the new 125 option,

once the proper scope is selected, right-click in the Scope Options pane and select

"Configure Options". Scroll through the available options and select "125 Teo

Private Vendor Specific Option".

Determine the parameters required by your system configuration; refer to the table

on page 13 for available parameters. The format is parameter, equal sign, value,

with parameter/value pairs separated by semicolons (no spaces) as in the following

example.

L2Q=1;L2QVLAN=11;VoicePri=2;SignalPri=3;UpdateSrvr=172.172.173.9;

Protocol=TFTP;ConfigFile=MAC;SipProxySrvr=172.172.173.5;

SipProxyPort=5060;SipRegistrar=172.172.173.5;SipRegPort=5060;

ServerType=TEO_UCM

a. You may wish to use the free WinVi, available from the following url:

http://www.winvi.de/en/download.html

And additionally, an online ASCII to Hex Converter:

http://www.dolcevie.com/js/converter.html

Other manuals for 7810

This manual suits for next models

Table of contents

Other Teo IP Phone manuals

Teo

Teo 4104 User manual

Teo

Teo 7810 User manual

Teo

Teo 9160 User manual

Teo

Teo 7810PoE-TSGA Series User manual

Teo

Teo 9104 User manual

Teo

Teo 9102 User manual

Teo

Teo 4101 User manual

Teo

Teo 4101 User manual

Teo

Teo 4104 User manual

Teo

Teo 7810 TSG Series User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Cisco

Cisco SPA-500 Series user guide

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Cisco

Cisco 7962 user guide

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide