Tennant M20 Training manual

IB 9015637 (03- 2020) 1

INSTRUCTION BULLETIN

No. 9015637

Machine: M20/T20/

M30/M17

Published: 03- 2020

Rev. 01

NOTE: DO NOT DISCARD the Parts List from the Instruction Bulletin. Place the

Parts List in the appropriate place in the machine manual for future

reference. Retaining the Parts List will make it easier to reorder

individual parts and will save the cost of ordering an entire kit.

NOTE: Numbers in parenthesis ( ) are reference numbers for parts listed in Bill of Materials.

Installation instructions for kit number 9015633/9015042

SYNOPSIS:

This kit contains the parts needed to replace Pro- Panel assembly on M17/M20/M30/T20 machines.

Please follow step-by-step instructions.

SPECIAL TOOLS / CONSIDERATIONS: NONE

(Estimated time to complete: 45- 60 minutes)

PROTECT THE ENVIRONMENT

Please dispose of packaging materials, used machine components

such as batteries and fluids in an environmentally safe way according

to local waste disposal regulations.

Always remember to recycle.

PREPARATION (M20/M30/T20 ONLY):

1. If the pod assembly on machine is operable,

connect service computer to the pod, turn the

key to the ON position, but do not start the

machine, start the Capture application, and

note machine settings. The new pod

assembly (1) will need to be configured to the

same settings.

FOR SAFETY: Before leaving or servicing

machine, stop on level surface, turn off

machine, set parking brake, and remove key.

2. Disconnect the battery cables from the

battery.

WARNING: Always disconnect battery

cables from machine before working on

electrical components.

3. Open the front shroud to access the steering

mechanism components.

INSTALLATION (M20/M30/T20 ONLY):

1. Disconnect the pod cables from the main wire

harness. (Fig. 1)

FIG. 1

IB 9015637 (03- 2020)2

2. Loosen the socket screws (Qty. 2) securing

the pod assembly into the steering tilt bracket.

(Fig. 2/Fig. 3)

FIG. 2

3. Pull the pod assembly out from the steering

assembly. (Fig. 3)

4. Remove the two thrust washers from the pod

assembly. Set the thrust washers aside.

Discard the removed pod assembly. (Fig. 3)

5. Slide the thrust washers onto the new pod

assembly (1). (Fig. 3)

6. Insert the new pod assembly (1) into the

steering assembly. (Fig. 3)

7. Orient the pod assembly (1) so the display is

positioned correctly in the steering wheel and

tighten the two socket screws to secure the

pod assembly into the steering tilt bracket.

(Fig. 2/Fig. 3)

8. Connect the pod assembly (1) to the main

wire harness.

9. Reconnect the battery cables to the battery.

Thrust

washers

(Qty. 2)

Steering

wheel

Steering

tilt bracket

FRONT

FIG. 3

IB 9015637 (03- 2020) 3

PREPARATION (M17 ONLY):

1. If pod assembly on machine is operable,

connect service computer to the pod, turn the

key to the ON position, start the Capture

application, and note machine settings. The

new Pro- Panel pod assembly (1) must be

configured to the same settings.

NOTE:If Pro- Panel pod assembly is completely

inoperable, the machine configuration settings will

need to be set to the optional equipment on the

machine and / or set to the standard default

settings.

2. If pod assembly on machine is operable,

record the hours from the hour meter.

FOR SAFETY: Before leaving or servicing

machine, stop on level surface, turn off

machine, set parking brake, and remove key.

3. Disconnect the battery cable from the

machine.

WARNING: Always disconnect battery

cables from machine before working on

electrical components.

4. Remove the electrical access panel from the

machine. Set the electrical access panel and

all hardware aside. (Fig. 4)

FIG. 4

INSTALLATION (M17 ONLY):

1. Disconnect the main wire harness and rear

view camera cable from the Pro- Panel pod

assembly. (Fig. 6)

2. Loosen the M6 set screws securing the

Pro- Panel pod assembly in the bearing plate.

(Fig. 5/Fig. 6)

FIG. 5

3. Pull the Pro- Panel pod assembly from the

steering mechanism. (Fig. 6)

4. Remove both thrust washers from the

Pro- Panel pod assembly. Set the thrust

washers aside. Discard the Pro- Panel pod

assembly. (Fig. 6)

5. Slide the thrust washers onto the new

Pro- Panel pod assembly (1). (Fig. 6)

6. Carefully insert the Pro- Panel pod assembly

(1) into the steering mechanism. Do Not

damage cables when inserting the Pro- Panel

pod into the steering mechanism. (Fig. 6)

7. Position the Pro- Panel pod assembly (1) so it

is properly aligned on the steering wheel.

(Fig. 6)

8. Tighten the two M6 set screws to secure the

Pro- Panel pod assembly (1) inside the

bearing plate. (Fig. 5/Fig. 6)

9. Connect the main wire harness and the rear

view camera cable to the Pro- Panel pod

assembly (1). (Fig. 6)

10. Reinstall the electrical access panel onto the

machine.

11. Reconnect the battery cable to the machine.

IB 9015637 (03- 2020)4

FRONT

Loosen M6

set screws

(Qty. 2)

*Bearing

plate

Thrust

washers

(Qty. 2)

Inductor (CE /

Australia Only): Install

onto new Pro- Panel

pod assembly (1)

To: Rear view

camera

To: Main wire

harness

*DoNot removebearingplate from machine/steeringmechanism when replacing Pro- Panel pod

assembly (1). Parts shown disassembled to better show part locations

FIG. 6

IB 9015637 (03- 2020) 5

TENNANT SERVICE APPLICATION

SOFTWARE (ALL MACHINES):

Download the service application software as

described below.

For Tennant service personnel equipped with

ServiceLink computers, the software is already

installed on the service computer. The software

application is titled “Service Diagnostics”.

(Fig. 7)

Icon on

Desktop

From Start menu

From Start menu > All Programs > Tennant

Company > Tennant Service Diagnostics

FIG. 7

For other Service Groups, the Service

Application Software can be downloaded from the

Tennant Public website as described below.

NOTE: If the Service Application Software is

currently installed on the service computer,

confirm or reinstall the software to ensure latest

software version is installed.

To access the Service Application Software, go to

www.tennantco.com. Depending on geographic

location, the website may have a “Log in/Sign Up”

button at the upper right or a “My Tennant

Customer Sign In” tab at the upper right of the

Tennant website. (Fig. 8)

Proceed with the software download instructions

as described on the following pages.

Website with “Log In / Sign Up” button

(Access to “My Account”)

Website with “My Tennant Customer Sign In” tab

(Access to My Tennant)

FIG. 8

IB 9015637 (03- 2020)6

Website with “Log In / Sign Up” button:

(Access to “My Account”) (ALL MACHINES):

1. Log in or Sign Up to create an account.

(Fig. 9)

FIG. 9

2. Once logged in to the “My Account” website,

click on the “INTERNAL RESOURCES” link.

(Fig. 10)

FIG. 10

3. Click on the “SERVICE APPLICATION

SOFTWARE” link. (Fig. 11)

FIG. 11

4. Within the Service Application Software page,

click on the link titled “Service Diagnostics

LE version 1.5.12” or later. (Fig. 9)

FIG. 12

5. To download the service software continue to

click as instructed then click the Save button.

(Fig. 13)

FIG. 13

6. Open the “Downloads” folder and locate the

“LE_Setup_xxxx” zip file. Open the zip file and

double click on the “LE_Setup_xxx” file to

install the application software on service

computer. Follow instructions on screen to

install. (Fig. 14)

FIG. 14

7. Proceed to PROGRAM THE CONTROL

BOARD.

IB 9015637 (03- 2020) 7

PROGRAM THE CONTROL BOARD

(ALL MACHINES):

If any problems are encountered during the

programming process, contact the Technical

Service Department for support.

1. Access the software through either the

desktop icon or the Start Menu. The software

application is titled “Service Diagnostics”.

(Fig. 15/Fig. 16/Fig. 17)

FIG. 15

From Start menu

FIG. 16

Start menu > All Programs > Tennant

Company > Tennant Service Diagnostics

FIG. 17

2. Start the Service Software Application

program. The following screen will appear.

(Fig. 18)

FIG. 18

3. Connect the USB cable to the computer and

the USB port on machine. Turn the key switch

to the ON position.

4. The application software will connect to the

machine. (Fig. 19)

FIG. 19

If the application remains on the “Connecting

to Machine...” screen for an extended period,

cycle key or close and restart the application

software. If it still fails to connect, restart the

computer.

IB 9015637 (03- 2020)8

5. The following screen appears when the

application software is connected to machine

(Fig. 20). Enter the machine serial number

from the label on machine (ex. M17-

12345678). Select the appropriate model from

the drop- down menu. Press the arrow button

to advance to next screen.

FIG. 20

6. Carefully select the correct installed options

on the machine (Fig. 21). This may require

visually inspecting the machine to confirm all

installed options. Press the arrow button to

advance to next screen.

NOTE: If the machine is configured with an option

it does not have, a fault code may appear during

machine start up.

FIG. 21

7. The application will begin configuring the new

control board. Allow the configuration process

to be completed. (Fig. 22)

FIG. 22

8. The Machine Setup Complete screen appears

after configuration is complete. (Fig. 23)

FIG. 23

9. Disconnect the USB cable from the machine

and turn key off. The machine is now ready

for operation.

10. Test machine to ensure all installed options

are functioning and no fault codes appear. If a

fault code appears, proceed to next step.

11. Reconnect the USB cable to the computer

and the machine. The Main Menu will appear

on the computer screen.

IB 9015637 (03- 2020) 9

12. Check the machine configuration selections

for incorrect installed options. Select the

Configuration button. (Fig. 24)

FIG. 24

13. Correct the installed options. (Fig. 25)

FIG. 25

14. Press the down arrow button to program the

machine. A green check appears next to the

down arrow button when programmed.

(Fig. 25)

15. Cycle key to apply the corrected configuration

setting.

NOTE:The hour meter on Gas / LPG does not

need to be reset. The newly installed pod will

automatically reset to the correct hour meter

reading based on the hour setting (engine run

time) from the engine.

16. Disconnect the USB cable from the machine.

IB 9015637 (03- 2020)10

RESET THE HOUR METER (ALL MACHINES):

NOTE: Screens included in this section of the IB

are screen from the M17. The same screens exist

for the M20/M30/T20 machines but may be

different in appearance or have slightly different

nomenclature.

1. Use the keypad to enter the supervisor mode

keypad. Press the enter button when finished

entering the log in number. (Fig. 26)

NOTE: If necessary, call Field Service Support for

the service log in number.

FIG. 26

2. The supervisor mode screen should appear in

the display. Press the settings button to

access the settings screen. (Fig. 27)

FIG. 27

3. Select the Service Modes button to access

the service modes. If necessary use up and

down arrow buttons to scroll to the Service

Modes button. (Fig. 28)

FIG. 28

4. Use the left arrow button and right arrow

button to scroll to the Configuration Mode.

Press the Check Mark button to access the

configuration mode. (Fig. 29)

FIG. 29

5. Use the left arrow button and right arrow

button to scroll to the C16: Propel H.M.. Press

the Check Mark button to access the C16:

Propel H.M. log in. (Fig. 30)

FIG. 30

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