TENA SmartCare Gateway User manual
EN TENA SmartCareTM gateway manual p. 2
ES TENA SmartCareTM manual de uso del receptor p. 14
FR TENA SmartCareMC passerelle manuel p. 26
Manual
TENA SmartCareTM/MC
Gateway
EN, ES, FR
2
EN INFORMATION
This guide is intended for family caregivers or professional
caregivers using the TENA SmartCare Change IndicatorTM/MC
inahome environment or a care home. The Change Indicator
system tracks and displays urine saturation levels in TENA
incontinence products.
TENA SmartCare Change Indicator is a system consisting of:
• an app installed on one or more smartphones/handheld
devices,
• a reusable Change Indicator made up of two parts:
a sensor strip and a transmitter,
• a gateway that relays data.
Symbols used in this guide:
WARNING
Care shall be taken to ensure safety and eiciency.
Failure to do so could cause damage to equipment
or lead to the receipt of incorrect data.
NOTE
Important information or advice/tip.
MOUNTING
BRACKET
GATEWAY
POWER
ADAPTER
Button
LED light
Parts you need to set up the gateway:
Read the full TENA SmartCare Change Indicator
instructions for use before using the system.
3
Steady light
= connected
Blinking light
= connecting
No light
= OK
1
3
2
4
GATEWAY SETUP
EN
NOTE
The gateway should be within 33 ft (10 m) from
the Change Indicator and plugged into a power
socket to use the TENA SmartCare Change
Indicator system.
Placement
Click!
33 ft (10 m)
Light
NOTE
• If an internet connection cannot be established,
please try to change the location of the TENA
SmartCare gateway.
• It is advised for the gateway to be placed so
thatis has a clear line of sight towards the
ChangeIndicator.
You can also place the gateway
on a at surface
Screws or
adhesive strip
4
NOTE
The LED light can be diicult to see if it is
exposedtostrong sunlight, for example. Try
blockingthe sunlight to improve readability.
Button
LED light
EN LIGHTS, BUTTONS, CLEANING
Clean the gateway with
a dry cloth when needed
5
Gateway installation
Plug the gateway into a power socket.
LIGHTS, BUTTONS, CLEANING
EN
Color
LED light What it means
Blinking blue light:
Wait. The system is connecting. Allow up to
60 seconds for the LED light to start blinking.
Steady green light:
All is OK. Allow up to 60 seconds for the LED
light to turn green.
No light:
Green light disappears after a while, and
the system goes into dark mode. Push the
button to see if it has power and network
connection. If no light comes on, check the
power connection.
Steady red light:
Error. See the troubleshooting section on
pp. 8–9 of this guide for more information.
6
EN TECHNICAL SPECIFICATIONS
RF communications equipment (including peripherals
such as antenna cables and external antennas)
should be used no closer than 12" (30 cm) to the
Change Indicator. Otherwise, it could result in
degradation of the performance of this equipment.
Interference may occur in the vicinity of equipment
marked with this symbol.
Type of communication BLE, LTE-M, 2 G
Frequency BLE 2.4 GHz
Peak Power 10 Watts
Average Power 0.7 Watts
Input Voltage 5 V
Product component dimensions (mm/ inches)
ITEM LENGTH WIDTH HEIGHT
Gateway 134 mm/ 5.28" 86 mm/ 3.39" 25 mm/ 0.98"
7
TECHNICAL SPECIFICATIONS
EN
Product weight (g/ ounces)
COMPONENT WEIGHT
Gateway 174 g/ 6.14 oz
Mounting bracket 7 g/ 0.25 oz
CONDITION MINIMUM MAXIMUM
Storage & transport
temperature +10°C/ 50°F +40°C/ 104°F
Storage & transport humidity 65% Rh 90% Rh
Operating temperature +15°C/ 59°F +40°C/ 104°F
Operating humidity
(non-condensing) 15% Rh 90% Rh
Atmospheric pressure 700 hPa 1060 hPa
Environmental conditions
8
PROBLEM RESOLUTION
Connection error
(gateway)
1. Check the power supply, are the
power cable and power adapter
both connected properly?
2. If there is a blinking blue light,
the gateway is trying to connect.
3. If the gateway does not connect
after one minute, try moving it
to a place in the room where the
network connection is stronger.
4. Occasionally, the cellular
network may go down. If this
happens, revert to a manual
changing routine until the system
is up and running again.
If it still does not work, please
contact TENA SmartCare support.
EN TROUBLESHOOTING
9
PROBLEM RESOLUTION
Connection error
(Change Indicator)
1. Check if the transmitter battery
is installed properly.
2. Check if the transmitter is
properly attached to the
sensorstrip.
3. Check that you have registered
the correct transmitter code.
4. Try moving the gateway closer
to the Change Indicator, within
33 ft (10 m).
If it still does not work, please
contact TENA SmartCare support.
TROUBLESHOOTING
EN
10
IMPORTANT INFORMATION
• The gateway should not be sterilized.
• The gateway should not be used in an oxygen-rich
environment.
• The gateway should not be used near ammable anesthetics.
• Do not attempt to repair the gateway by yourself.
• Only use the power supply provided with the gateway.
• If the gateway connection cannot be established, it will not
beable to send information and work as expected. Insuch
a case, please revert to a manual process for checking
incontinence products.
• Do not open or modify the gateway.
• Changes or modications not expressly approved by the party
responsible for compliance, could void the user’s authority to
operate the equipment.
• Save this user manual for future reference.
• If any changes to the installation are necessary, please
contact TENA SmartCare support.
• Devices shown are not in actual size.
• The adhesive strip will not adhere well to dirty, dusty or oily
surfaces and may not adhere well to vinyl surfaces. Do not use
the adhesive strip on wallpaper, bare wood or on porous and
painted surfaces.
EN WARNINGS
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