Ten-Haaft Oyster User manual

www.ten-haaft.com

EXTENDED OPERATING INSTRUCTIONS

CONNECT

2 3

TABLE OF CONTENTS 1. INTRODUCTION

1.1 Welcome

Congratulations on purchasing this Oyster® Connect system from our company.

Your new Oyster® Connect is a universal data router for mobile use in motorhomes, camping buses, and caravans,

and you can use it all over the world. *

With your Oyster® Connect, you can connect to the Internet using existing mobile phone networks or via a WLAN

network which is accessible to you. For mobile radio (LTE) connections, insert an active mobile communications

SIM card with available data quota into the Outdoor Unit (see Oyster® Connect operating and installation in-

structions, item 2.2).

Useful information on the correct placement and installation of the system components can be found in our spe-

cial installation instructions for mounting plates and roof ducts, which can be downloaded from our homepage.

You can ﬁnd the latest version of these operating instructions there as well.

https://ten-haaft.com/infomaterial-bedienungsanleitungen-oyster/

We are constantly further developing the software. Please make a software update after initial commis-

sioning. See page 22 for more details.

* The Oyster® Connect Europe model is optimised for use in Europe, the Middle East, and Africa.

Worldwide use is possible, but there may be limited network availability in some areas.

1. Introduction

1.1 Welcome 3

1.2 IMPORTANT INFORMATION 4

2. Control elements and displays 5

3. Commissioning of the mobile connections / LTE connection

3.1 Insert the SIM card into the outdoor unit 6

3.2 Switching on the indoor unit 8

3.3 Connect your device with the Oyster® Connect 8

3.4 Enter the SIM PIN and change APN settings 10

3.5 Checking the connection 12

4. Set-up a connection with an external Outdoor WLAN

4.1 Starting a new WLAN connection 13

4.2 Using open WLAN or HOTSPOTs 14

4.3 Use of already known external WLAN connections 15

4.4 Direct switching between WLAN and LTE mode of operation 15

5. Optional settings

5.1 Indoor WLAN setup 16

5.2 All options on the system setup page 19

6. Service

6.1 Software update (after initial startup) 22

6.2 Reset to factory setting 24

6.3 Changing standard login password (optional, if desired) 24

6.4 Explanation of terms 25

7. Appendix

7.1 Declaration of conformity CE 28

EMEA Coverage area

Oyster® Connect EUROPE Coverage area

→

4 5

1. INTRODUCTION

1.2 IMPORTANT INFORMATION

Your Oyster® Connect is designed to connect to the Internet with minimal setup.

However, neither the mobile connection nor the WLAN connection can operate without your intervention. There-

fore, please observe the following items:

LTE

Nowadays, almost all SIM cards require an activation by a PIN code. No mobile phone connection is possible

without the correct entry of this PIN code! But your Oyster® Connect automatically stores the entered PIN code.

As long as you do not replace the SIM card, you do not have to enter the PIN code again.

WLAN

Public WLAN networks are mostly encrypted and require an access password. Unlike mobile phone services,

WLAN networks are only available within a narrow radius. Remember therefore, that you can only use WLAN

after a change of location after conﬁguring a new WLAN network to which you have access. WLAN networks to

which you have already been successfully connected before, and in which your access authorisation (password)

is valid for an unlimited period of time, are automatically recognised and connected by your Oyster® Connect. In

this case, you do not have to become active!

Open WLAN or hotspots that require a login to a website instead of a password input can also be used with the

Oyster® Connect. See chapter 4 for details.

When switching from LTE mode to WLAN mode, the Oyster® Connect always tries to connect to the WLAN used

last. Changing to a different (possibly already known and conﬁgured) WLAN is possible via the conﬁguration

web page http://oyster.connect.

The settings for mobile connections can be found below in Chapter 3.4 (from page 10) of this manual, the set-

tings for WLAN can be found in Chapter 4 (from page 13).

If you enter the PIN code incorrectly several times (3x), your SIM card will be locked automatically. Your Oys-

ter® Connect cannot prevent this. In this case, the SIM PIN LED on the right side of the Indoor Unit indicates

this by rapid red blinking. However, the Oyster® Connect supports you in re-activating the SIM card using the

PUK code (see page 19). Take particular care when entering the PUK code! If you enter the PUK code incorrectly

too often, your SIM card will no longer be unusable, and you will have to obtain a replacement card from your

mobile phone provider, usually at a charge.

Switching between LTE mode and WLAN mode is not automatic, it only happens after it has been activated

by the user. This can be done either via the LTE/WLAN button on the Indoor Unit or alternatively via the con-

ﬁguration website. This ensures that the Oyster® Connect does not switch unnoticed or inadvertently to the

other operating mode.

Operating keys

1. ON / Off Button This button switches the system on and off. (LED 3 green)

2. LTE / WLAN Switch between LTE network and public WLAN (LED2 green/red)

3. Info

4. Ethernet / LAN Connection For wired connection of laptop, smart TV or similar.

5. WPS Starts WLAN Protected Setup with compatible devices (LED 4 ﬂash yellow)

1 3 42

2. CONTROL ELEMENTS AND DISPLAYS

LED 1 LED 2 LED 3 LED 4 LED 5

LED Display front

LED 1 Signal strength LTE / WLAN (green: strong yellow: good red: weak)

LED 2 Red: WLAN Mode, Green: LTE-Mode

LED 3 Red: Standby, Green: on

LED 4 Yellow blinking: command processing activ

Yellow bright: Information is available

LED 5 Green bright: SIM card PIN OK

Green blinking: SIM card PIN Input required

Red bright: SIM card not inserted /recognized or defect

Red blinking: SIM card blocked / PUK required

6 7

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

Picture 1: Make sure to properly connect the connection cable and push it back into the cable guide groove.

Picture 2: Press the rubber cover back into the recess provided for it. It is deliberately very tight so that it does

not fall out when the outdoor unit is put on.

Mount the outdoor unit on the base plate again. Press the housing down ﬁrmly and tighten the four Phillips

screws again with feel (max. 1 NM).

Please do not use electric tools for that.

Picture 1 Picture 2

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

3.1 Insert the SIM card into the outdoor unit

- The term Outdoor Unit stands for the antenna unit mounted on the roof Figure.

- First, please shut down the indoor unit by pressing the power button ON/OFF (1) .

- Remove the outdoor unit from the mounting plate by loosening the four visible Phillips screws.

Note: It is sufﬁcient to turn the screws a few turns anticlockwise. You must not take them out completely.

- Take off the rubber cover to access the card reader.

- If necessary, break the SIM card out of the frame provided by the network operator. The size required is

25x15mm, also known as "mini-SIM".

- Insert the SIM card into the card reader with the golden chip facing the top of the housing.

Be sure to insert the card into the card reader with the bevelled corner facing forward.

MINI-SIM

25 mm

15 mm

Oyster® Connect

bottom Outdoor

Unit

8 9

Connection via LAN:

Use the supplied LAN cable to connect the front socket of the indoor unit to your computer's LAN socket. This

connects your device to your private Oyster® Connect "Home network".

The Oyster® Connect provides automatic IP address assignment via DHCP. Normally, this will automatically con-

ﬁgure your devices to connect to the Oyster® Connect.

If you do not want automatic conﬁguration via DHCP, switch off this function on your mobile device or computer.

You can then manually assign addresses to your unit. Details can be found in chapter 5 of this manual.

Basic settings

You can access the internal conﬁguration website of the Oyster® Connect from all devices connected with the

Oyster® Connect. Therefore, open a web browser** and enter the following into the address line:

http://oyster.connect

http://192.168.240.1

* please also enter the “http://” into the address line of the browser!

** web browser are for example “Safari“ (Apple), “Chrome (Android) or also Firefox or Internet Explorer.

The Google App is no web browser!

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

3.2 Switching on the indoor unit

The term Indoor Unit stands for the control unit installed inside the vehicle.

Only a single red LED (LED 3) may be visible on the indoor unit. It indicates the standby mode.

Now switch on the Oyster® Connect by brieﬂy pressing the ON/OFF button on the indoor unit.

- The red standby LED (LED 3) changes to green

- A yellow LED (LED 4) ﬂashes until the commissioning process is completed; this can take approximately

100 seconds.

- The LTE/WLAN LED (LED 2) ﬂashes green to indicate the LTE mode.

- The SIM card LED (LED 5) rapidly ﬂashes green to indicate that the SIM PIN must be inserted.

3.3 Connect your device with the Oyster® Connect

The Oyster® Connect can be operated either in LTE mode or in WLAN mode. In both cases, entries or settings on

your part are necessary for commissioning. These steps are conveniently carried out via the internal conﬁguration

on the Oyster® Connect web page.

To edit settings, ﬁrst connect your mobile device or laptop to the Oyster® Connect. This can be done wirelessly

within the private WLAN or by using the supplied LAN cable.

Note: Before you can connect an end device to the Oyster® Connect via LAN or WLAN, switch on the

indoor unit and complete the commissioning process. Please operate the ON/OFF (1) button on the far

left of the front of the indoor unit. (See also item 3.2)

Connection via WLAN:

On the top of your indoor unit you will ﬁnd labels with the access data for the WLAN in the form of QR codes and

letters. You can choose between 2.4 GHz or 5 GHz WLAN, whereby the 5 GHz WLAN should be used preferably.

Scan one of the QR codes, or copy the SSID and password manually to the WLAN settings of your mobile device

or computer. This connects your device to your private Oyster® Connect "Home network".

If you have problems setting up the WLAN connection, e.g. Because the WLAN password is not correct, please

ﬁrst perform a factory reset (6.2 / page 24).

After that, you should no longer have any problems establishing the WLAN connection.

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

This opens the conﬁguration website

http://192.168.240.1 in the web browser.

10 11

In the lower left corner of the web page, you can follow the system’s status feedback live.

- The Oyster® Connect will automatically try to ﬁnd the correct APN settings for your mobile network operator

in a database.

APN stands for Access Point Name. The APN data informs the mobile device where to send its data. If the

data for your mobile network provider is incorrect or unavailable, no data trafﬁc will be possible despite a suc-

cessful connection to the LTE network. The LTE / WLAN LED (LED 2) blinks continuously green to indicate this

process. In such a case, you have the option of correcting the APN data by hand or adding it in the corre-

sponding ﬁelds then save with .

You receive the correct APN data for your SIM card from your mobile network operator.

- After the LTE connection has been successfully established, four green LEDs should light up continuously on

the front of the Indoor Unit:

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

3.4 Enter the SIM PIN and change APN settings

SIM cards are usually protected against unauthorised use by a four-digit PIN. In order to enable the Oyster®

Connect to use your SIM card, the PIN code of the card must be entered once.

- Connect your end device (computer / smartphone / tablet..) to the indoor unit via WLAN or LAN

(as described in chapter 3.3)

- Call the website http://oyster.connect (or the die IP http://192.168.240.1).

- Enter the four-digit PIN in the „PIN set“ window and press the button next to that window.

- Now press the button to restart the LTE module with the changed setting.

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

Save PIN

LTE Mode

Save APN

Good signal

LTE Mode

SIM PIN OKPower ON

12 13

4. SET-UP A CONNECTION WITH AN

EXTERNAL OUTDOOR WLAN

3. COMMISSIONING OF THE MOBILE CONNEC

TIONS / LTE CONNECTION

3.5 Checking the connection

After approval of the button , the Oyster® Connect checks, whether data can be really transferred via

the connection. To do so, some bytes are sent to a server in the Internet and the answer is evaluated. Moreover,

it will be checked, whether a software update is available.

If a software update is available, please continue with 6.1 / page 22.

Test

- Select the desired WLAN from the list (in our example: Hot-tenHaaft)

- Your selection is then displayed under “Selected WLAN”.

- Now enter the password belonging to this WLAN.

- Operate the button.

- The connection is then completed, when the word “Connected” in green is written in the box “Network”.

Save &Connect

4.1 Starting a new WLAN connection

- Go to the start page of the conﬁguration website. (See chapter 3.3, page 8)

On the right screen side you see a window with the title “Outdoor WLAN”.

If nothing is displayed there although WLAN networks are within range, please reload the conﬁguration

website via your browser. The WLAN scan was not yet completed. The list is permanently updated by itself

app every 40 seconds.

14 15

The LTE/WLAN LED (LED 2) will now ﬂash red to indicate the change to WLAN mode.

After a few seconds, the WLAN connection is established and the LEDs on the front of the housing look as

follows:

4.2 Using open WLAN or HOTSPOTs

Some networks do not require a password to connect. Such networks are identiﬁed in the list by the icon of an

open padlock . Please use such open networks only if you think that the provider of the WLAN is trustworthy.

Using open networks of unknown origin can pose a security risk to the privacy of your data!

Such hotspots usually require authentication in the form of a login on a website. Sometimes it is sufﬁcient to

simply conﬁrm the terms and conditions on the registration website in order to be able to use the hotspot.

To enable you to enter the login, the browser with which you selected the WLAN via our conﬁguration website

will usually redirect you automatically to the start page of the hotspot.

Without the login you may be connected to the WLAN, but the access to the Internet is still blocked.

In order to enter the login, the browser with which you have chosen the WLAN via our conﬁguration website will

automatically redirect you to the start page of the hotspot.

Usually, such WLAN require a renewal of this login from time to time.

By entering the following address in the browser, the registration web page can be called up again.

http://kaptive.apple.com

Good

signal

Power ON

WLAN

Mode

4. SET-UP A CONNECTION WITH AN

EXTERNAL OUTDOOR WLAN 4. SET-UP A CONNECTION WITH AN

EXTERNAL OUTDOOR WLAN

4.3 Use of already known external WLAN connections

If there is an external WLAN within the range for which you have already entered a valid password in the Oyster®

Connect, this WLAN is marked with a key symbol. (See ﬁgure on page S.13)

If you have just set up this WLAN, the key may only appear next to this network after reloading the page.

If an external WLAN has already been established, it is sufﬁcient to simply tap on this Outdoor WLAN in the list.

Then the Oyster® Connect will automatically switch from LTE to WLAN mode and establish a connection with

the desired WLAN without further enquiry.

If the relected external WLAN is currently within range, it is highlighted in the list of the external WLAN net-

works..

4.4 Direct switching between WLAN and LTE mode of operation

At the touch of the LTE/WLAN button (2) on the front of the Oyster® Connect, you can switch between the LTE

and WLAN mode at any time.

This is also possible on the start page of the conﬁguration website by using the two buttons

and .

If in WLAN mode, an attempt is always made to switch back to the last successfully used WLAN. If this is

not within range, the LED on the indoor unit indicates this by ﬂashing red. Please select another WLAN on

the conﬁguration website, or switch back to the LTE mode by pressing the LTE/WLAN button again.

WLAN ModeLTE Mode

Note: After pressing this button, it takes a few seconds before you can press this button again to change

the operating mode again.

16 17

5. OPTIONAL SETTINGS

5.1 Indoor WLAN Setup

Please select the tab on the configuration web page to display the settings for the

private WLAN broadcast by the indoor unit.

This area is password-protected and requires login:

The standard user name is “oyster”. (It cannot be changed.)

The standard password is “connect”. (You can change this to an individual password.)

(See page 21)

Then operate the button.

Indoor WLAN Setup

oyster

connect

Anmelden

* Important note: If you change the password, pairing via the QR code stickers no longer works.

Then all previously connected devices must be manually reconnected to the network.

** Important note: If you make changes here, all end devices which were previously connected to the WLAN

may have to be reconnected to the WLAN! This depends on the individual end device.

5. OPTIONAL SETTINGS

SSID: Name of the 2.4 GHz or 5 GHz WLAN (cannot be altered)

Password:* Respective password of the 2.4 GHz or 5 GHz WLAN (can be altered) 1

Channel:** WLAN channel of the 2.4 GHz or 5 GHz WLAN (can be altered)

Signal Strength: Signal strength of the private WLAN (strong, middle, weak)

Indoor WLAN select:

2,4 GHz Fast Mode

deactivates the 5 GHz WLAN

and increases the speed of

the 2.4 GHz WLAN

5 GHz Fast Mode

deactivates the 2.4 GHz

WLAN and increases the

speed of the 5 GHz WLAN

Dualband Mode

both WLAN bands are in

operation, whereby the

5Ghz WLAN is preferred for

speed.

ALL WLAN OFF (!)

All WLAN are shut off,

operation is only possible

via LAN.

18 19

5. OPTIONAL SETTINGS

Notes on password assignment

1 Please assign a safe password! (minimum 8 signs)!

List of admitted characters for the password:

- Digits 0...9

- all lower case letters (without ä, ö, ü, ß ...)

- all capital letters (without Ä, Ö, Ü ...)

- the following special characters ! $ &/ ( ) { } * +

To avoid compatibility problems between different end devices and the Oyster® Connect, avoid country-specific

characters such as ä, ö, ü, ß, à, ô, ç, Ø, Å, ؁ , ؈ , ؠ, đ, Ž and limit yourself to the characters listed above.

After a setting has been changed, operate the button belonging to the respective network

or or .

After the button is pressed, the changes become effective.

The WLAN connection is then not available for about 1 minute.

Activate

Save 2,4 GHz Settings

Save 5 GHz Settings Set

5.2 All options on the system setup page

Software Update

„Check Update“

Checks, whether a newer software is available and shows the result in the window above. A download does not

take place.

„Start Update“

Initially checks, whether s newer software is available and automatically starts the download and thereafter

the installation of the update. The whole update process should be completed in about 5-7 minutes without

further actions.

LTE Options

„LTE Only Mode“

Serves to only select fast data connections.

Only when 3G and 4G mobile reception is available, the connection setup is started. 2G connections are not

established, as these are usually not usable.

OFF

2G connections are also established. However, a stronger 2G signal may be preferred to a weaker 4G signal for

an unnecessarily long time.

After changing the selection, the change must be saved with “Set”. To make the change effective, press the “LTE

Mode” button on the “Start Page”.

LTE PIN reset with PUK

Used to unblock a SIM card using the 8-digit PUK and the correct PIN.

If an incorrect PIN is entered more than 3 times in succession, the SIM card can no longer be used.

LED 5 then ﬂashed red quickly to indicate this.

The PUK was usually supplied to you together with the PIN along with the SIM card.

Please enter the 8-digit PUK in the “PUK” window and the 4-digit PIN next to it in the “PIN” window.

Then press the “Send” button to send the entered data to the SIM card.

LED 5 should then turn green again.

The LTE connection can be re-established by pressing the “LTE Mode” button on the start page.

ATTENTION: If the wrong PUK is entered 10 times, the SIM card will become permanently unusable!

5. OPTIONAL SETTINGS

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