TANDBERG Gatekeeper User manual

TANDBERG Gatekeeper

User Manual

Software version N5.0

D13381.05

This document is not to be reproduced in whole or in part without permission in writing from:

TANDBERG Gatekeeper User Manual

Trademarks and copyright

This document contains information that is proprietary to TANDBERG ASA. No part of this

publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or

by any means, electronically, mechanically, by photocopying, or otherwise, without the prior

written permission of TANDBERG ASA. Nationally and internationally recognized trademarks

and tradenames are the property of their respective holders and are hereby acknowledged.

Portions of this software are licensed under 3rd party licenses. See the CD accompanying this

product for details. 3rd party license information may also be obtained from the Gatekeeper itself

— see the license command in section 14.6 for details.

Disclaimer

The information in this document is furnished for informational purposes only, is subject to change

without prior notice, and should not be construed as a commitment by TANDBERG ASA.

The information in this document is believed to be accurate and reliable, however TANDBERG

ASA assumes no responsibility or liability for any errors or inaccuracies that may appear in this

document, nor for any infringements of patents or other rights of third parties resulting from its

use. No license is granted under any patents or patent rights of TANDBERG ASA.

2006, TANDBERG ASA

TANDBERG Gatekeeper User Manual

Environmental Issues

Thank you for buying a product which contributes to a reduction in pollution, and thereby helps

save the environment. Our products reduce the need for travel and transport and thereby reduce

pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper).

Our products are low energy consuming products.

TANDBERG’s Environmental Policy

Environmental stewardship is important to TANDBERG’s culture. As a global company with strong

corporate values, TANDBERG is committed to being an environmental leader and embracing

technologies that help companies, individuals and communities creatively address environmental

challenges.

TANDBERG’s environmental objectives are to: Develop products that reduce energy consumption,

CO2emissions, and trafﬁc congestion Provide products and services that improve quality of life

for our customers Produce products that can be recycled or disposed of safely at the end of

product life Comply with all relevant environmental legislation.

European Environmental Directives

As a manufacturer of electrical and electronic equipment TANDBERG is responsible for compli-

ance with the requirements in the European Directives 2002/96/EC (WEEE) and 2002/95/EC

(RoHS).

The primary aim of the WEEE Directive and RoHS Directive is to reduce the impact of disposal

of electrical and electronic equipment at end-of-life. The WEEE Directive aims to reduce the

amount of WEEE sent for disposal to landﬁll or incineration by requiring producers to arrange

for collection and recycling. The RoHS Directive bans the use of certain heavy metals and

brominates ﬂame retardants to reduce the environmental impact of WEEE which is land ﬁlled or

incinerated.

TANDBERG has implemented necessary process changes to comply with the European RoHS

Directive (2002/95/EC) and the European WEEE Directive (2002/96/EC).

Waste Handling

In order to avoid the dissemination of hazardous substances in our environment and to diminish

the pressure on natural resources, we encourage you to use the appropriate take-back systems

in your area. Those systems will reuse or recycle most of the materials of your end of life

equipment in a sound way.

TANDBERG Gatekeeper User Manual

TANDBERG products put on the market after August 2005 are marked with a crossed-

out wheelie bin symbol that invites you to use those take-back systems.

Please contact your local supplier, the regional waste administration or

http://www.tandberg.net/recycling if you need more information on the collection

and recycling system in your area.

Information for Recyclers

As part of compliance with the European WEEE Directive, TANDBERG provides recycling

information on request for all types of new equipment put on the market in Europe after August

13th 2005.

Please contact TANDBERG at [email protected] and provide the following details for the

product for which you would like to receive recycling information: Model number of TANDBERG

product Your company’s name Contact name Address Telephone number E-mail address

Digital User Guides

TANDBERG is pleased to announce that we have replaced the printed versions of our User

Guides with a digital CD version. Instead of a range of different user manuals, there is now

one CD — which can be used with all TANDBERG products — in a variety of languages. The

environmental beneﬁts of this are signiﬁcant. The CDs are recyclable and the savings on paper

are huge. A simple web-based search feature helps you directly access the information you

need. In addition, the TANDBERG video systems now have an intuitive on-screen help function,

which provides a range of useful features and tips. The contents of the CD can still be printed

locally, whenever needed.

iii

TANDBERG Gatekeeper User Manual

Environmental Issues

Thank you for buying a product which contributes to a reduction in pollution, and thereby helps

save the environment. Our products reduce the need for travel and transport and thereby reduce

pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper).

Our products are low energy consuming products.

TANDBERG’s Environmental Policy

•TANDBERG’s Research and Development is continuously improving TANDBERG’s prod-

ucts towards less use of environmentally hazardous components and substances as well

as to make the products easier to recycle.

•TANDBERG’s products are Communication Solutions. The idea of these solutions is to

reduce the need for expensive, time demanding and polluting transport of people. Through

people’s use of TANDBERG’s products, the environment will beneﬁt from less use of

polluting transport.

•TANDBERG’s wide use of the concepts of outsourcing makes the company itself a company

with a low rate of emissions and effects on the environment.

•TANDBERG’s policy is to make sure our partners produce our products with minimal

inﬂuence on the environment and to demand and audit their compatibility according to

applicable agreements and laws (national and international).

Environmental Considerations

Like other electronic equipment, the TANDBERG Gatekeeper contains components that may have

a detrimental effect on the environment. TANDBERG works continuously towards eliminating

these substances in our products.

•Printed-wiring boards made of plastic, with ﬂame-retardants like Chloride or Bromide.

•Component soldering that contains lead.

•Smaller components containing substances with possible environmental effect.

After the product’s end of life cycle, it should be returned to authorized waste handling and should

be treated according to National and International Regulations for waste of electronic equipment.

TANDBERG Gatekeeper User Manual

Operator Safety Summary

For your protection please read these safety instructions completely before you connect the

equipment to the power source. Carefully observe all warnings, precautions and instructions

both on the apparatus and in these operating instructions.

Keep this manual for future reference.

Water and Moisture

•Do not operate the apparatus under or near water – for example near a bathtub, kitchen

sink, or laundry tub, in a wet basement, near a swimming pool or in other areas with high

humidity.

•Never install jacks for communication cables in wet locations unless the jack is speciﬁcally

designed for wet locations.

•Do not touch the product with wet hands.

Cleaning

•Unplug the apparatus from communication lines, mains power-outlet or any power source

before cleaning or polishing. Do not use liquid cleaners or aerosol cleaners. Use a lint-free

cloth lightly moistened with water for cleaning the exterior of the apparatus.

•Unplug the apparatus from communication lines before cleaning or polishing. Do not use

liquid cleaners or aerosol cleaners. Use a lint-free cloth lightly moistened with water for

cleaning the exterior of the apparatus.

Ventilation

•Do not block any of the ventilation openings of the apparatus. Never cover the slots and

openings with a cloth or other material. Never install the apparatus near heat sources such

as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce

heat.

•Do not place the product in direct sunlight or close to a surface directly heated by the sun.

Lightning

•Never use this apparatus, or connect/disconnect communication cables or power cables

during lightning storms.

TANDBERG Gatekeeper User Manual

Dust

•Do not operate the apparatus in areas with high concentration of dust.

Vibration

•Do not operate the apparatus in areas with vibration or place it on an unstable surface.

Power connection and Hazardous voltage

•The product may have hazardous voltage inside. Never attempt to open this product, or

any peripherals connected to the product, where this action requires a tool.

•This product should always be powered from an earthed power outlet.

•Never connect attached power supply cord to other products.

•In case any parts of the product has visual damage never attempt to connect mains power,

or any other power source, before consulting service personnel

•The plug connecting the power cord to the product/power supply serves as the main

disconnect device for this equipment. The power cord must always be easily accessible.

•Route the power cord so as to avoid it being walked on or pinched by items placed upon or

against it. Pay particular attention to the plugs, receptacles and the point where the cord

exits from the apparatus.

•Do not tug the power cord

•If the provided plug does not ﬁt into your outlet, consult an electrician. Never install cables,

or any peripherals, without ﬁrst unplugging the device from it’s power source.

Servicing

•Do not attempt to service the apparatus yourself as opening or removing covers may

expose you to dangerous voltages or other hazards, and will void the warranty. Refer all

servicing to qualiﬁed service personnel.

•Unplug the apparatus from it’s power source and refer servicing to qualiﬁed personnel

under the following conditions:

–If the power cord or plug is damaged or frayed.

–If liquid has been spilled into the apparatus.

–If objects have fallen into the apparatus.

–If the apparatus has been exposed to rain or moisture

–If the apparatus has been subjected to excessive shock by being dropped.

–If the cabinet has been damaged.

TANDBERG Gatekeeper User Manual

–If the apparatus seems to be overheated.

–If the apparatus emits smoke or abnormal odor.

–If the apparatus fails to operate in accordance with the operating instructions

Accessories

•Use only accessories speciﬁed by the manufacturer, or sold with the apparatus.

Communication lines

•Never touch uninstalled communication wires or terminals unless the telephone line has

been disconnected at the network interface.

•Do not use communication equipment to report a gas leak in the vicinity of the leak.

•To reduce the risk of ﬁre, use only No. 26 AWG or larger telecommunication line cord

(ISDN cables).

vii

TANDBERG Gatekeeper User Manual

Contents

1 Introduction 1

1.1 TANDBERG Gatekeeper Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Installation 3

2.1 Precautions....................................... 3

2.2 Unpacking........................................ 3

2.3 Mounting ........................................ 4

2.4 ConnectingCables................................... 4

2.5 SwitchingontheSystem................................ 4

2.6 Gatekeeper Initial Conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 Getting started 7

3.1 SystemAdministration................................. 7

3.2 Backups......................................... 8

3.3 IPConﬁguration .................................... 8

3.4 Registration....................................... 8

3.5 NeighborGatekeepers................................. 9

3.6 AlternateGatekeepers................................. 11

3.7 Callsignaling...................................... 12

4 Unregistered Endpoints 15

4.1 Calling from an unregistered endpoint . . . . . . . . . . . . . . . . . . . . . . . . 15

4.2 Calling to an unregistered endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5 Bandwidth Control 17

5.1 Bandwidth Control and Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . 21

5.2 Bandwidth Control Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6 Registration Control 24

6.1 Registration Restriction Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6.2 Authentication...................................... 25

7 URI Dialing 28

7.1 Making a call using URI dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

7.2 Receiving a call using URI dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

7.3 DNSRecords...................................... 29

8 ENUM dialing 31

8.1 ConﬁguringENUM................................... 31

8.2 Conﬁguring DNS NAPTR Records . . . . . . . . . . . . . . . . . . . . . . . . . . 31

9 Example Traversal deployments 33

9.1 Simple Enterprise deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

9.2 EnterpriseGatekeepers ................................ 34

9.3 Dialing Public IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

9.4 Neighboredenterprises ................................ 35

9.5 URI dialing from within the enterprise . . . . . . . . . . . . . . . . . . . . . . . . 35

viii

TANDBERG Gatekeeper User Manual

10 Third Party Call Control 37

10.1Placingacall ...................................... 37

10.2Transferringacall.................................... 37

10.3Disconnectingacall .................................. 37

11 Call Policy 39

11.1 Making Decisions Based on Addresses . . . . . . . . . . . . . . . . . . . . . . . 39

11.2CPLScriptActions................................... 41

11.3 Unsupported CPL Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

11.4CPLExamples ..................................... 42

12 Logging 44

12.1 Controlling what is logged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

12.2Eventlogformat .................................... 44

12.3EventLevels ...................................... 45

12.4LoggedEvents ..................................... 45

12.5RemoteLogging .................................... 49

13 Software Upgrade 50

13.1 Upgrading Using HTTP(S) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

13.2UpgradingUsingSCP ................................. 51

14 Command Reference 53

14.1Status .......................................... 53

14.2Conﬁguration ...................................... 56

14.3Command........................................ 69

14.4History.......................................... 74

14.5Feedback ........................................ 74

14.6Othercommands.................................... 75

A Appendix: Conﬁguring DNS Servers 77

A.1 MicrosoftDNSServer ................................. 77

A.2 VerifyingtheSRVrecord................................ 77

B Appendix: Conﬁguring LDAP Servers 79

B.1 Microsoft Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

B.2 OpenLDAP ....................................... 80

C Approvals 83

D Technical Speciﬁcations 84

E Glossary 87

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