Synapse SB67035 User manual
© 2014 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 1.1 04/14
AT&T SB67035 Deskset
User’s Guide
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Synapse SB67035 Deskset User’s Guide
C
ONTENTS
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation .....................................................................................................................................................7
Text Conventions.................................................................................................................................................... 7
Overview...........................................................................................................8
Synapse System Overview .................................................................................................................................9
Deskset Description............................................................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Deskset Idle Screen........................................................................................................................... 12
Modes of Operation ........................................................................................................................................... 13
Call Appearance Mode .................................................................................................................... 13
Line Appearance Mode.................................................................................................................... 14
Setting Your Password...................................................................................................................................... 14
Deskset Soft Keys................................................................................................................................................ 15
Deskset Status Indicators................................................................................................................................ 16
Call Indicators in Call Appearance Mode................................................................................................ 17
Call Indicators in Line Appearance Mode ............................................................................................... 18
Call Status Icons ................................................................................................................................. 19
Call Status LEDs.................................................................................................................................. 20
Deskset Dial-Pad Entry..................................................................................................................................... 21
Using the Speakerphone.................................................................................................................................. 22
Using Help Screens............................................................................................................................................. 22
About the Auto Attendant .............................................................................................................................. 23
Caller Options ...................................................................................................................................... 23
AT&T DECT 6.0 Cordless Headset (Optional)......................................................................................... 24
Outgoing Calls...............................................................................................25
Active Call Screen............................................................................................................................................... 26
Predialing................................................................................................................................................................. 27
Live Dialing ............................................................................................................................................................. 28
Making a Call from a List................................................................................................................................. 29
Calling a Busy Extension ................................................................................................................................. 30
Making an Intercom Call.................................................................................................................................. 31
Calling a Restricted Number.......................................................................................................................... 32
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Synapse SB67035 Deskset User’s Guide
Calling Restricted Numbers on Your Extension.................................................................. 32
Calling Restricted Numbers Using Another Extension .................................................... 33
Making Calls with a Cordless Headset ..................................................................................................... 34
Incoming Calls ...............................................................................................35
Incoming Call Screen......................................................................................................................................... 36
Incoming Call Indication .................................................................................................................................. 37
Incoming Calls in Line Appearance Mode ............................................................................. 38
Answering a Call.................................................................................................................................................. 39
Ignoring a Call....................................................................................................................................................... 40
Forwarding All Calls........................................................................................................................................... 41
Call Screening ....................................................................................................................................................... 42
Auto Answering.................................................................................................................................................... 43
Answering Direct Intercom Calls................................................................................................ 44
Answering Calls in the Call Queue............................................................................................................. 45
Answering Calls from Idle Mode................................................................................................. 45
Viewing the Queued Calls List..................................................................................................... 46
Call Management ..........................................................................................47
Call Management................................................................................................................................................. 48
Putting a Call on Hold in Call Appearance Mode............................................................................... 49
Putting a Call on Hold in Line Appearance Mode .............................................................................. 50
Transferring a Call in Call Appearance Mode ....................................................................................... 51
Transferring a call to a busy extension................................................................................... 53
Transferring a Call in Line Appearance Mode....................................................................................... 54
Making a Conference Call............................................................................................................................... 56
Putting a Conference on Hold..................................................................................................... 57
Ending a Conference ........................................................................................................................ 58
Parking a Call........................................................................................................................................................ 59
Retrieving a Parked Call ................................................................................................................. 60
Call Management Using a Headset ............................................................................................................ 61
Accessing Items in Lists ..............................................................................62
Accessing the Queued Calls List ................................................................................................................. 63
Accessing the Park List .................................................................................................................................... 64
Accessing Voicemail........................................................................................................................................... 65
About the Extension List.................................................................................................................................. 67
Accessing the Extension List ........................................................................................................ 68
Accessing the Quick-Dial List........................................................................................................................ 69
Editing Quick Dial Entries............................................................................................................... 70
About the Redial List......................................................................................................................................... 71
Accessing the Redial List ............................................................................................................... 72
Deleting Redial Entries .................................................................................................................... 73
Searching the Directory or Extension Lists Using the Dial Pad................................................... 74
Accessing the Held Calls List ........................................................................................................................ 75
Directory .........................................................................................................76
Using the Directory............................................................................................................................................. 77
Viewing Directory Entries ................................................................................................................................ 78
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Synapse SB67035 Deskset User’s Guide
Creating a New Personal List Entry.......................................................................................................... 80
Editing a Personal List Entry.......................................................................................................................... 81
Storing Directory Entries from the Call Log or Redial List............................................................. 82
Deleting a Personal List Entry ...................................................................................................................... 83
Sorting Directory Entries.................................................................................................................................. 84
Voicemail ........................................................................................................85
Voicemail Overview ............................................................................................................................................ 86
Group Mailbox Overview ................................................................................................................ 88
Accessing Your Messages ............................................................................................................................... 90
Message Playback.............................................................................................................................. 91
Forwarding a Message..................................................................................................................... 94
Forwarding a Voicemail Message ...................................................................................... 94
Recording an Introduction to Send with a Forwarded Message........................ 96
Sending a New Message to a Distribution List..................................................................................... 97
Deleting Messages.............................................................................................................................................. 99
New Message Status Indications (! Icons).............................................................................................100
Accessing Your Voicemail Remotely........................................................................................................101
Call Log ........................................................................................................ 104
Using the Call Log ............................................................................................................................................105
Managing Missed Calls....................................................................................................................................107
Reviewing the Call Log List..........................................................................................................................108
Listening to Voicemail From the Call Log............................................................................109
Storing Call Log Entries..................................................................................................................................110
Deleting Call Log Entries...............................................................................................................................111
Paging........................................................................................................... 113
Paging All Extensions or a Paging Zone ...............................................................................................114
Single-Zone Overhead Paging ....................................................................................................................115
Multi-Zone Overhead Paging.......................................................................................................................115
Deskset Settings ........................................................................................ 117
Deskset Menu......................................................................................................................................................118
Deskset Settings ................................................................................................................................................119
Display ...................................................................................................................................................120
Sounds ...................................................................................................................................................120
Preferred Audio.................................................................................................................................122
User Settings........................................................................................................................................................123
Greetings ..............................................................................................................................................124
Recording a Greeting.............................................................................................................126
Call Forward All and Call Forward–No Answer ................................................................127
Automatic Answering .....................................................................................................................129
Voicemail Memory............................................................................................................................130
Name Recording ...............................................................................................................................131
Registering an Optional Cordless Headset .........................................................................133
Deregistering a Cordless Headset ...........................................................................................134
Deregistering the Cordless Headset without the Deskset..................................135
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Synapse SB67035 Deskset User’s Guide
Cordless Accessory Registration and Deregistration Time-Out................................135
Setting and Changing Your Password ...................................................................................136
Setting the Voicemail to Email Mode.....................................................................................137
Admin Settings....................................................................................................................................................138
Deskset Information.........................................................................................................................................139
Using Do Not Disturb (DND) ........................................................................................................................140
Auto-Attendant Settings................................................................................................................................141
Web Interface ............................................................................................. 143
Accessing the Web User Interface (WebUI).........................................................................................144
Error Handling....................................................................................................................................145
Basic Settings......................................................................................................................................................146
Personal Directory ............................................................................................................................................148
Quick-Dial Keys ..................................................................................................................................................150
Voicemail Distribution .....................................................................................................................................151
Help ..........................................................................................................................................................................154
Troubleshooting ......................................................................................... 155
Common Troubleshooting Procedures...................................................................................................156
Display Messages...............................................................................................................................................158
Calls Generally....................................................................................................................................................160
Incoming Calls.....................................................................................................................................................164
Outgoing Calls ....................................................................................................................................................167
Voicemail ...............................................................................................................................................................169
Other Deskset Features..................................................................................................................................172
WebUI......................................................................................................................................................................174
PC/Deskset Interaction ..................................................................................................................................175
AT&T DECT 6.0 Cordless Headset..............................................................................................................176
Appendixes.................................................................................................. 181
Appendix A: Soft Keys.....................................................................................................................................181
Appendix B: Technical Specifications......................................................................................................183
Appendix C: Maintenance..............................................................................................................................184
Appendix D: Important Safety Instructions...........................................................................................185
Appendix E: GPL License Information .....................................................................................................186
Glossary ....................................................................................................... 187
Preface 6
Synapse SB67035 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Synapse SB67035 telephone with
software version 3.1.1 or newer, and its optional accessories. See page 139 for
instructions on checking the software version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 185. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at www.telephones.att.com/synapseguides.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
Preface 7
Synapse SB67035 Deskset User’s Guide Back to Contents
Topic Navigation
This Synapse SB67035 Deskset User’s Guide features easy navigation between topics and
the ability to return to your original topic.
Text in blue indicates a link to another page in the document. Bold text in blue
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Line Appearance
mode
Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.
Example of a Note.
Example of a Caution.
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Overview 8
Synapse SB67035 Deskset User’s Guide Back to Contents
CHAPTER
1
O
VERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice—it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67035 Deskset and accessories and provides an overview
of the Synapse System and the external features of the Deskset.
“Synapse System Overview” on page 9
“Deskset Description” on page 10
“AT&T DECT 6.0 Cordless Headset (Optional)” on page 24.
Overview 9
Synapse SB67035 Deskset User’s Guide Back to Contents
Synapse System Overview
Your Deskset is part of the Synapse System. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system.
Figure 1. Sample Synapse System
blue lines = telephone
green line = T1
red lines = Ethernet
orange lines = audio
Overview 10
Synapse SB67035 Deskset User’s Guide Back to Contents
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Figure 2. Deskset External Features
Table 2 Deskset External Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
Deskset.
2. Soft Keys Four keys that produce different actions, depending
on the LCD labels.
3. Corded Handset Traditional 2-conductor wiring (FXO—Foreign
Exchange Office Ports).
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
page 11.
5. Navigation Key Moves the cursor up/down/left/right on the display.
6. Quick Dial or Call Queue Key Provides easy access to frequently dialed numbers
or to the Call Queue, depending on your system
setup.
7. Call Appearance/Line
Appearance Keys
Five keys that access active calls and held calls.
8. Voicemail Indicator Illuminates when there are new voicemail messages.
Quick
Dial
FwdVMAnswer Ignore
12:30PM Thu Feb 25 2010
Mary Williams 305-555-0134 0:02
Graham Bell 9-1-800-222-3111 0:13
ABC Account... 503-555-0194 5:32
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Table of contents
