Symbol LS3578 User manual

Issue: 1 Date 29/07/2009 Page 1 of 6

Symbol LS3478/3578 Scanner

Troubleshooting & Configuration Guide

Issue: 1 Date 29/07/2009 Page 2 of 6

Health Edge Notice

This document contains information from Health Edge Solutions Ltd which is confidential.

The information is intended to be for the use of the Health Edge Solutions Ltd customer.

Any disclosure, copying, distribution or use of the contents of this information is prohibited

unless explicitly authorised by an authorised representative of Health Edge Solutions

Limited.

Health Edge Solutions Ltd

Unit 16 –18 Northavon Business Centre

Dean Road

Yate, Bristol

BS37 5NH

http://www.health-edge.co.uk

Issue: 1 Date 29/07/2009 Page 3 of 6

Contents

Table of Contents

Chapter 1 - Troubleshooting......................................................................................................... 4

Chapter 2 –Scanner Configuration Sheet...................................................................................... 8

Issue: 1 Date 29/07/2009 Page 4 of 6

Chapter 1

Troubleshooting

Problem

Possible Causes

Possible Solutions

Scanner emits low-short

medium-short high beep

sequence.

Scanner is powering up.

Normal when scanner battery is

inserted.

Scanner emits short high-short

high-short low-short-low beep

sequence

Radio failure

Switch the power the cradle off

and back on again and re-

attempt pairing with the base.

Nothing happens when scan

trigger is pressed.

No power to the scanner.

Check battery is correctly

inserted

Ensure the end cap to battery

chamber is secured.

Try a new battery.

Laser comes on, but scanner

does not read the bar code.

Scanner is not programmed for

the correct bar code type.

Check the barcode to ensure it

is not defaced. Try scanning

test bar codes of the same bar

code type.

Bar code symbol is unreadable.

Bar code is out of range from

the scanner.

Move scanner closer to or

further from bar code.

Scanner emits four short high

beeps.

Battery is low.

Charge the battery.

Issue: 1 Date 29/07/2009 Page 5 of 6

Problem

Possible Causes

Possible Solutions

Scanner emits four long low

beeps after scanning a bar

code.

Cradle has not completed USB

initialization.

Wait several seconds and scan

again.

Power cables to cradle are

loose.

Ensure all cable connections

are secure.

Scanner is not paired to a

cradle.

Scan the PAIR bar code on the

cradle that is connected to the

computer that is to receive

data.

Bar code is read, but data is not

transmitted to the computer.

Scanner not paired to

computer-connected interface.

Pair the scanner to the cradle

(using PAIR bar code on the

cradle)

The cable is loose.

Ensure all cable connections

are secure.

Cradle has lost connection to

computer.

In this exact order: disconnect

power supply; disconnect

computer cable; wait three

seconds; reconnect computer

cable; reconnect power supply;

re-establish pairing.

Battery does not charge.

Cradle is outside the charging

temperature range.

Charge within the

recommended temperature of

32° to 104° F (0° to 40° C)

nominal, 41° to 95° F (5° to 35°

C) ideal.

NOTE: If problems still occur, contact the Fingerprint Helpdesk on +44 (0) 1454 315178

Issue: 1 Date 29/07/2009 Page 6 of 6

Chapter 2

Scanner Configuration Sheet

Use the barcodes in the steps below to configure/reconfigure the Symbol LS3478 IP65

Scanner.

1. Scan the Enter barcode.

2. Now scan the barcode on the top of the base unit.

3. Scan the Scan Options barcode.

4. Scan the <Data><Suffix> barcode.

5. Scan the Enter barcode.

6. Done.

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