Suzuki SX4 2012 Setup guide
2012
Way of Life!
Welcome to the Suzuki Owner’s family and thank you for choosing your Suzuki Vehicle among the many makes and
models available today.
This booklet contains valuable information about the Suzuki Secure Advantage Protection Plan for your new Suzuki.
Keep it together with your Owner’s Manual in your Vehicle for convenient reference.
“SUZUKI” means Suzuki Canada Inc., 100 East Beaver Creek Road, Richmond Hill, Ontario L4B 1J6. “Vehicle” means a
2011 brand automobile or multipurpose passenger Vehicle distributed in Canada by SUZUKI. “SUZUKI Dealer” means a
dealer authorized by SUZUKI as a dealer for Vehicles. “Suzuki Parts or Accessories” means new genuine Suzuki brand
parts or accessories distributed by SUZUKI and sold by a SUZUKI Dealer.
SUZUKI reserves the right to make production changes at any time, without incurring any obligation to make the same
or similar changes to Vehicles previously sold.
- 1 -
Overview of Protection .........................................................2
The Suzuki Warranty Policy..................................................3
Power Train Components Limited Warranty ...................5
New Vehicle Limited Warranty.............................................7
Anti-Perforation Warranty.....................................................7
Surface Corrosion Warranty.................................................8
Structural Corrosion Warranty.............................................8
Emission Warranties ..............................................................9
Limitations and Exclusions Applicable to
All Warranty Coverages ...................................................... 12
Genuine Parts and Accessories Warranty...................... 15
Printed 06/15/11
TABLE OF CONTENTS
PAGE PAGE
Vehicle Care to Prevent Corrosion .................................. 16
Suzuki Secure Advantage Roadside Assistance
............... 19
Customer Satisfaction ........................................................ 23
Suzuki Protection Plan
........................................................ 24
Maintenance Record - Severe Driving Conditions
........... 25
Maintenance Record
- Normal Driving Conditions
........ 29
Owner & Vehicle Information, Change of Address
or Ownership ........................................................................Insert
Odometer Replacement Record
................................... Insert
Suzuki Secure Advantage Roadside Assistance
Customer Claim Form
..................................................... Insert
- 2 -
OVERVIEW OF PROTECTION
The information below is an overview of Suzuki Secure Advantage Protection Plan coverage for 2012 model year vehicles.
* Refer to pages 3 to 15 and 19 to 23 for the actual warranty statement and details regarding terms, conditions, limitations and
exclusions to warranty and/or benet coverage. Coverage expires at specied time or distance limit, whichever occurs rst.
++Engine Control Module and Catalytic Converter(s) are covered for 8 years or 130,000 km, whichever occurs rst.
COVERAGE* TIME OR DISTANCE LIMIT*
Power Train Components Limited Warranty 5 Years 100,000 km
New Vehicle Limited Warranty 3 Years 60,000 km
Anti-Perforation Warranty 5 Years Unlimited km
Surface Corrosion Warranty 18 Months 60,000 km
Structural Corrosion Warranty 6 years Unlimited km
Emission Component Defect Warranty++ 3 years 60,000 km
Emission Performance Warranty 2 years 40,000 km
Towing (Up to 100 km) 3 Years Unlimited km
Battery Boost 3 Years Unlimited km
Fuel Delivery Service 3 Years Unlimited km
Lock-out Service 3 Years Unlimited km
Flat Tire Changing Service 3 Years Unlimited km
Winching & Extrication 3 Years Unlimited km
Trip Interruption Benets 3 Years Unlimited km
WarrantiesBenets
- 3 -
THE SUZUKI WARRANTY POLICY
SUZUKI oers the following limited warranties on each new 2012 SUZUKI Vehicle prepared and sold in Canada by a
SUZUKI Dealer and which is registered and normally operated in CANADA.
The POWER TRAIN COMPONENTS LIMITED WARRANTY, NEW VEHICLE LIMITED WARRANTY, EMISSION WARRANTIES, ANTI-
PERFORATION WARRANTY, SURFACE CORROSION WARRANTY, STRUCTURAL
CORROSION WARRANTY and GENUINE PARTS AND ACCESSORIES WARRANTY are the only and the entire written
warranties given by SUZUKI for the Vehicle and no SUZUKI Dealer or its agent or employee is authorized
to extend or enlarge these warranties on behalf of SUZUKI by any written or oral statement.
Except to the extent provided in these limited warranties, SUZUKI shall not be liable in contract, tort or otherwise for
any direct, indirect, economic, commercial, incidental, consequential or special loss or damage or expense or claim
howsoever caused, arising in connection with the sale, use, loss of use, inconvenience, performance or
non-performance of the Vehicle (including, without limitation, vehicle rental expense, lodging expense, food travel
costs and storage costs and liability in respect to any other person).
These warranties are not intended to limit, modify, or disclaim any statutory warranty which, by law, may not be
limited, modied, excluded or disclaimed. To the full extent permitted by law, these warranties are in substitution for
and exclude all other representations, warranties or conditions, express or implied, but not limited to, implied
warranties or conditions of merchantable quality or tness for a particular purpose and those arising under statute,
in tort, or otherwise in law or in equity or from a course of dealing or usage of trade.
- 4 -
SUZUKI assumes no responsibility under any warranty policy for poor performance or damage to your Vehicle
resulting from inadequate maintenance.
OBTAINING WARRANTY SERVICE
To obtain warranty service, deliver the Vehicle to a SUZUKI Dealer of your choice.
COMMENCEMENT OF WARRANTY PERIOD
All Warranty Periods begin on the date the Vehicle is delivered to the rst retail purchaser or, if the Vehicle is leased
or placed in service as a demonstration vehicle, the date the Vehicle is rst placed in service.
WARRANTY COVERAGE WHILE TEMPORARILY TRAVELLING IN THE U.S.
Should your Vehicle experience a mechanical breakdown or a failure which prevents the safe operation of the
Vehicle and for which coverage under the New Vehicle Limited Warranty is applicable while you are temporarily
travelling in the continental U.S., repairs will be performed free of charge at any authorized Suzuki Automobile
Dealer in the United States. Call 1-877-MY-SUZUKI from within the continental U.S. for the location of Suzuki
dealers in that country.
- 5 -
POWER TRAIN COMPONENTS LIMITED WARRANTY
SUZUKI Secure Advantage provides peace of mind security by continuing the coverage of specic power train
components.
Repairs necessary to correct defects in the material or workmanship of specied power train components at the
time of manufacture of the Vehicle, will be completed at no charge for parts and labour. Parts replacements will be
made using new or remanufactured SUZUKI parts.
Specied components (see page 6) are covered under the SUZUKI Power Train Components Limited Warranty from
the commencement of the warranty period (see page 4) and for 5 years or 100,000 kilometres, whichever
occurs rst.
Some limitations and exclusions apply to the Power Train Components Limited Warranty. Refer to pages 12 to 14 for
details.
- 6 -
ENGINE
Engine cylinder block and head(s) and all internal parts, intake manifold, timing gears, chains, tensioners and timing
cover, ywheel/drive plate, valve covers, oil pan, oil pump, engine mounts, water pump, fuel pump, seals and
gaskets.
TRANSAXLE, TRANSMISSION AND TRANSFER CASE
Transaxle, transmission, transfer case and all internal parts, torque converter, transmission/transfer case mounts,
transmission control module, seals and gaskets.
FRONT WHEEL DRIVE SYSTEM
Front drive housing and all internal parts, axle shafts, drive/propeller shaft, universal joints, CV joints (provided CV
boots are intact), hubs, bearings and seals.
REAR WHEEL DRIVE SYSTEM
Rear drive housing and all internal parts, axle shafts, drive/propeller shaft, universal joints, CV joints (provided CV
boots are intact), hubs, bearings and seals.
- 7 -
NEW VEHICLE LIMITED WARRANTY
SUZUKI warrants that all parts of the Vehicle will be free of defects in material and/or workmanship at the time of
manufacture. Any necessary parts replacements resulting from defects in material and/or workmanship at the time of
manufacture will be completed at no charge for parts and labour using new or remanufactured SUZUKI parts.
All components, except those having their own separate warranty and/or those components listed under the section
detailing Limitations and Exclusions (pages 12 to 14), are covered by the New Vehicle Limited Warranty for 36
months or 60,000 kilometres, whichever occurs rst.
Some Limitations and Exclusions apply to the New Vehicle Limited Warranty. Refer to pages 12 to 14 for details.
SUZUKI warrants that the original exterior body sheet metal of your 2012 Vehicle will be free of defects in material and
workmanship which result in perforation due to corrosion, from the inner surface of the body component through to the
outer surface, for 60 months without distance limitations.
SUZUKI will repair or replace defective exterior body parts without charge for parts and/or labour.
In order to best preserve the appearance of your Vehicle refer to “Vehicle Care to Prevent Corrosion” found on pages
16 to 18.
Some Limitations and Exclusions apply to the Anti-Perforation Warranty. Refer to pages 12 to 14 for details.
- 8 -
SUZUKI warrants that the surface of original exterior body sheet metal components of your 2012 Vehicle will be free
of defects in material and workmanship which result in readily visible surface corrosion for 18 months or 60,000
kilometres, whichever occurs rst.
Components other than exterior body sheet metal parts, including original equipment wheels, are warranted against
surface corrosion for 12 months or 20,000 kilometres.
SUZUKI will repair or replace defective structural components without charge for parts and/or labour.
Some Limitations and Exclusions apply to the Surface Corrosion Warranty. Refer to pages 12 to 14 for details.
SURFACE CORROSION WARRANTY
SUZUKI warrants that the structural components of your Vehicle will remain free of corrosion related damage which
results in the weakening of that component such that it can no longer function as designed, for 72 months without
distance limitation.
SUZUKI will repair or replace defective components without charge for parts and/or labour.
Refer to the “Vehicle Care to Prevent Corrosion” information found on pages 16 to 18 for corrosion prevention
maintenance procedures.
Some Limitations and Exclusions apply to the Structural Corrosion Warranty. Refer to pages 12 to 14 for details.
STRUCTURAL CORROSION WARRANTY
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