SURFboard SBR-AC1750 User manual

SURFboard

SBR

-AC1750 Wireless Router

User Guide

DRAFT 1.0 March 2015

No part of this publication may be reproduced in any form or by any means or used to make any

derivative work (such as translation, transformation, or adaptation) without written permission from

ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make

changes in content from time to time without obligation on the part of ARRIS to provide notification of

such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks

and trade names may be used in this document to refer to either the entities claiming the marks and the

names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited

to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make

improvements or changes in the product(s) described in this manual at any time. The capabilities,

system requirements and/or compatibility with third-party products described herein are subject to

change without notice.

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Table of Contents

Chapter 1. Safety and Regulatory Information .............................................. 6

Chapter 2. Getting Started .....................................................................10

What about Security..................................................................................... 10

Ethernet or Wireless?.................................................................................... 11

In the Box ................................................................................................. 11

Additional Items You May Need ....................................................................... 11

System Requirements ................................................................................... 12

Recommended Hardware........................................................................ 12

Windows ............................................................................................ 12

MacOS............................................................................................... 12

Linux/other Unix.................................................................................. 12

Contact Information..................................................................................... 12

Chapter 3. Product Overview ..................................................................13

Front Panel................................................................................................ 13

SBR-AC1750 Indicator Lights .................................................................... 14

Using the Reset Button........................................................................... 15

Resetting the Router to Factory Defaults .................................................... 15

Rear Panel................................................................................................. 15

Gateway Label............................................................................................ 16

Chapter 4. Installing the Router...............................................................17

Desktop Mounting Instructions......................................................................... 17

Cleaning Instructions............................................................................. 17

Factors Affecting Wireless Range .............................................................. 18

Connect the SBR-AC1750 ............................................................................... 18

Chapter 5. Configuring Your Ethernet Connection ........................................20

Requirements............................................................................................. 20

How to use this Chapter ................................................................................ 20

TCP/IP Configuration for Windows XP................................................................ 20

TCP/IP Configuration for Windows Vista............................................................. 21

TCP/IP Configuration for Windows 7 or Windows 8................................................ 21

TCP/IP Configuration for MacOS X .................................................................... 22

Chapter 6. Troubleshooting Tips ..............................................................23

Solutions................................................................................................... 23

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Chapter 7. Basic Configuration ................................................................25

Accessing the Configuration Interface ........................................................ 25

Configuring Your Wireless Network............................................................ 26

Enabling or Disabling the Wireless Network.................................................. 26

Changing Your Login Password.................................................................. 26

Changing the Default Wireless Network Name (SSID) ...................................... 26

Configuring Wi-Fi Protected Setup (WPS) .................................................... 27

Troubleshooting Your Wireless Connection................................................... 27

Setting Up Your WAN Connection .............................................................. 30

Chapter 8. Advanced Configuration...........................................................32

LAN Setup – Configuring DHCP......................................................................... 32

LAN Setup – Adding and Deleting DHCP Clients.............................................. 33

LAN Setup – Selecting the NAT Mode ................................................................. 33

Wireless Setup – Setting the Wireless Mode......................................................... 33

Wireless Setup – Setting the 802.11n Operation Mode ............................................ 34

Wireless Setup – Using MAC Address Filtering....................................................... 34

Finding the MAC Address of a Computer...................................................... 35

Firewall – General Firewall Configuration Settings ................................................ 36

Firewall – Configuring a Virtual Server (Port Forwarding)........................................ 36

Firewall – Configuring Port Triggers .................................................................. 37

Firewall – Configuring Client IP Filters ............................................................... 38

Firewall – Configuring Client IPV6 Filters............................................................ 38

Firewall – Configuring DMZ for Gaming or Conferencing Applications.......................... 39

Utilities – Viewing Network System Information.................................................... 40

Utilities – Restarting the Router....................................................................... 40

Utilities – Reverting to Factory Default Settings ................................................... 40

Utilities – Viewing the System Logs................................................................... 41

Utilities – DDNS........................................................................................... 41

Chapter 9. Web GUI Screens Overview.......................................................42

Basic Setup................................................................................................ 42

Basic Wireless Settings........................................................................... 42

WPS Settings....................................................................................... 43

WAN Setup ................................................................................................ 44

Dynamic ............................................................................................ 44

Static................................................................................................ 45

DNS45

Dynamic (IPV6) .................................................................................... 46

Static (IPV6)........................................................................................ 47

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LAN Setup ................................................................................................. 48

LAN Settings ....................................................................................... 48

LAN Settings (IPV6) ............................................................................... 50

Client List .......................................................................................... 51

Wireless.................................................................................................... 53

Basic Setup......................................................................................... 53

Guest Access....................................................................................... 55

Advanced ........................................................................................... 56

StreamBoost .............................................................................................. 57

StreamBoost Settings............................................................................. 57

Priorities............................................................................................ 58

STAT: Downloads.................................................................................. 58

STAT: Up Time..................................................................................... 59

Firewall.................................................................................................... 59

Firewall Settings .................................................................................. 59

Virtual Servers..................................................................................... 60

DMZ.................................................................................................. 61

WAN Ping Blocking................................................................................ 62

Remote Management............................................................................. 62

ALG63

Utilities .................................................................................................... 64

System Information............................................................................... 64

Restart Router..................................................................................... 65

Factory Default.................................................................................... 66

Firmware Upgrade ................................................................................ 66

System Settings.................................................................................... 67

System Log ......................................................................................... 68

DDNS................................................................................................. 68

Chapter 10. ARRIS Contact Information .......................................................70

Before You Call ARRIS Support......................................................................... 70

By Telephone ............................................................................................. 70

By Email ................................................................................................... 74

Ask ARRIS Customer Portal ............................................................................. 75

Global Knowledge Services and Training ............................................................ 75

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Chapter 1

Safety and Regulatory Information

Important Safety Instructions

•Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock,

and injury to persons, including the following:

•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the

instructions for future reference.

•This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the

device.

•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects

filled with liquids, such as vases, on the device.

•This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety

compliance, use only the provided power and interface cables and install them properly.

•Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device

safety requirements of the country of use.

•Installation of this device must be in accordance with national wiring codes and conform to local regulations.

•Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your

home, consult your dealer or local power company.

•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords,

damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords

where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

•Place this device on a stable surface.

•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by

local lightning strikes and other electrical surges.

•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device

free from vibration and dust.

•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove

dust.

•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.

•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating

condition.

•Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to

qualified service personnel.

•This device should not be used in an environment that exceeds 104º F (40º C).

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SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and 820.100 of the National Electric

Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the

building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the device and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance

requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. This

equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Cet emetteur ne doit pas etre Co-place ou ne fonctionnant en meme temps qu'aucune autre antenne ou emetteur. Cet equipement devrait etre installe et

actionne avec une distance minimum de 20 centimetres entre le radiateur et votre corps

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the

intended destinations. The firmware setting is not accessible by the end user.

INDUSTRY CANADA (IC) STATEMENT

This device complies with Industry Canada’s license-exempt RSS’s. Operation is subject to the following two conditions:

•This device may not cause interference, and

•This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to

indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could

cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain

Canadian information on RF exposure and compliance.

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AVIS D'INDUSTRIE CANADA (IC)

Le present appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisee aux deux conditions

suivantes :

(1) l’appareil ne doit pas produire de brouillage;

(2) l’utilisateur de l’appareil doit accepter tout brouillage radioelectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.

AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs

fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz.

Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).

Le dispositif rencontre l'exemption des limites courantes d'evaluation dans la section 2.5 de RSS 102 et la conformite a l'exposition de RSS-102 rf, utilisateurs

peut obtenir l'information canadienne sur l'exposition et la conformite de rf.

IC RADIATION EXPOSURE STATEMENT

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed

and operated with a minimum distance of 20 cm between the radiator and your body.

DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS

NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet

équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

WIRELESS LAN INFORMATION

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio

technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:

•The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics

Engineers

•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the

organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as

harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for

authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the

substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such

unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to

comply with these guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more

information on how to protect your network, visit the ARRIS Support website at www.arris.com/consumer.

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CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as

the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your

local authorities for information about practices established for your region.

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Chapter 2

Getting Started

The ARRIS SURFboard® SBR-AC1750 Wireless Router is a 3x3 dual-band 11ac router, allowing users to

connect to the Internet through a separate DOCSIS-compliant cable modem. With Qualcomm solution

and StreamBoost application to provide best throughput in different applications.

The SBR-AC1750 Wireless Router has the following features:

Remote management capability: allows you to make changes to your Wireless Router's

configuration from anywhere on the Internet.

Smart stream management: Qualcomm StreamBoostTM technology automatically gives

applications and devices the bandwidth they need for the best online experience

Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used

simultaneously

This guide provides a product overview and instructions for installing and configuring the

SBR-AC1750. It also includes procedures for setting up secure wireless network connections and

managing your SBR-AC1750 and network configurations.

What about Security

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility

to other Internet users—including the need to maintain a reasonably secure system. While no system

is 100% secure, you can use the following tips to enhance your system’s security:

Keep the operating system of your computer updated with the latest security patches. Run the

system update utility at least weekly.

Keep your email program updated with the latest security patches. In addition, avoid opening

email containing attachments, or opening files sent through chat rooms, whenever possible.

Install a virus checker and keep it updated.

Avoid providing web or file-sharing services over your Wireless Router. Besides certain

vulnerability problems, most cable companies prohibit running servers on consumer-level

accounts and may suspend your account for violating your terms of service.

Use the cable company’s mail servers for sending email.

Avoid using proxy software unless you are certain that it is not open for abuse by other Internet

users (some are shipped open by default). Criminals can take advantage of open proxies to hide

their identity when breaking into other computers or sending spam. If you have an open proxy,

your cable company may suspend your account to protect the rest of the network.

The SBR-AC1750 ships with wireless LAN security set by default (for the same reasons that you

should run only secured proxies). See the security label on your product for the factory security

settings. If you need to modify the default wireless security settings, see Configuring Your Wireless

Connection.

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