SureCall Flare User manual
Flare™/ Flare-C™User Guide
Cellular signal booster kit with combined
booster and indoor antenna
• Flare Omni kit for voice & 4G data (US)
• Flare Yagi kit for voice & 4G data (CANADA)
• Flare-C Yagi kit for voice & text signal (CANADA)
Introduction
2
Thank you for purchasing SureCall’s Flare cellular signal booster kit. SureCall’s Flare was specically designed to
eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in
homes and oces.
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283
Email: [email protected]
Or, chat: www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday
Watch installation,
optimization and
troubleshooting
techniques on our
SureCall YouTube
channel
@SureCall Stay up to date
with all things
SureCall
Table of Contents
TABLE OF CONTENTS
How it works .................................................................................................................................... 4
PACKAGE CONTENTS ........................................................................................................................ 5
BEFORE INSTALLATION ..................................................................................................................... 6
Installation Overview........................................................................................................................ 6
FLARE INSTALLATION ........................................................................................................................ 6
Step 1. Find the Area With the Strongest Signal ............................................................................ 6
Step 2. Install the Outside Antenna................................................................................................. 7
Step 3. Place the Booster ............................................................................................................... 9
Step 4: Connect to Power ............................................................................................................... 9
Step 5: Enjoy Boosted Signal.......................................................................................................... 9
IF YOU WANT TO IMPROVE PERFORMANCE ................................................................................ 10
LED INDICATORS .............................................................................................................................. 10
TROUBLESHOOTING........................................................................................................................ 10
FLARE SPECIFICATIONS .................................................................................................................. 11
Kitting Information ......................................................................................................................... 12
FCC & IC INFORMATION................................................................................................................... 14
WARRANTY ....................................................................................................................................... 15
Three-Year Product Warranty ........................................................................................................ 15
Limitations of Warranty, Damages and Liability ........................................................................... 15
3
4
How It Works
How it works
1. An outside antenna collects signal from the cell tower.
2. The outside antenna sends the signal to the booster through coax cable.
3. The booster amplies the cell signal and rebroadcasts the signal indoors to all mobile devices within range.
4. The booster amplies outgoing cell signal back to the tower.
minimum 25
ft. separation
Cable Power Supply
Booster
Outside Omni Antenna (a)
Outside Yagi Antenna (b)
How the SureCall Flare Booster Works
Package Contents
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.
1. Flare Cellular Booster 3. Indoor Cable (50 ft.)
4. Outside Antenna Options:
PACKAGE CONTENTS
Unpack all package contents. For missing or damaged items, contact your reseller.
Turn over the signal booster and record the model and serial number for reference:
Serial #: ________________________________________________________________#
Purchase Date: __________________________________________________________
Keep the carton and packing material to store the product in case you need to return. Your Flare signal booster
package includes the following items:
1. SureCall Flare signal booster
2. Power supply
3. Cable for connecting the outside antenna to the signal booster
4. One outside antenna (either omni or Yagi antenna)
2. Power Supply
4b. Outside Yagi Antenna4a. Outside Omni Antenna OR
6
BEFORE INSTALLATION
1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be
needed to optimize performance.
2. Your planned location for the booster (central to where signal is needed) should be near an existing electrical outlet.
3. Ensure adequate separation between the planned locations of the booster and outside antenna (at least 30 ft.).
4. Ensure sucient cable length between the outside antenna location and booster location. The length of the
provided cable is 50 ft.
Installation Overview
Step 1. Find the outside area with the strongest signal.
Step 2. Install the outside antenna
Step 3. Place the Flare on a table or desktop, center of the area where signal is needed.
Step 4. Connect the booster to an AC power source.
FLARE INSTALLATION
Step 1. Find the Area With the Strongest Signal
Finding Your Strongest Cellular Signal
Using your phone, identify the outside location with the strongest signal. Generally, this is found on the side facing
your nearest cell tower and as high as possible.
For specic dB signal measurements, use the methods below. Note that dB measurements appear as a negative
number where the closer to 0, the stronger the signal (eg. -100 dB would be considered a weak signal while -65 dB
a strong signal).
• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a dB number appears instead of
bars.
• Android devices:
download the app
“Network Signal Info” in
the Google Play store.
Note that Bars are not always
a reliable measure of signal.
The best way to conrm
signal coverage is the ability
to place and hold a call.
Before Installation
Signal Strength
Excellent
-50 dB
-60 dB
-70 dB
-80 dB
-90 dB
-100 dB
GoodPoor
Step 2. Install the Outside Antenna
After identifying the area of strongest signal, choose the surface where you will mount the outside antenna.
Using the provided hardware, mount the outside antenna at the highest possible elevation, allowing a minimum
separation of 25 feet from the planned location of the booster.
Once the outside antenna is secured, connect one end of the provided cable to the outside antenna and tighten the
connection.
Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.
Option A: Omni Antenna
The omni antenna is omni-directional, which receives and sends signals in a 360º radius.
The provided hardware allow for either a surface mount or pole-mount.
Mount antenna to a vertical surface:
1. Using vertical plate of bracket, mark position of desired placement. The omni
antenna should be mounted in an upright position (See “Omni Outside Antenna Install
Illustration” on page 7)
2. Unscrew nut from end of stucco screw and remove it along with lock washer and
regular washer.
3. Place vertical plate into desired location and tap the screws, head rst, along with
sleeve, into stucco 1/2 to 5/8 inches deep into place.
4. In this order, place washer, lock washer and nut on each screw and tighten until
secure. When tightening screw, sleeve will expand to secure plate.
5. Remove screws from antenna base and use to secure antenna onto horizontal plate.
6. Connect antenna to one end of the provided RG6 cable and tighten the connection. Run the cable along route
to planned location of your booster.
Note: Alternate screws may be required for diering surfaces such as wood or concrete.
Installation
Pole-mount hardware
Omni antenna with
surface mount hardware
Cable
Planned
Booster
Location
Outside
Antenna
minimum 25 ft. separation
Nuts &
Washers
L-Bracket
Cable
Anchors /
Sleeves
Screws
Omni Outside Antenna Install Illustration
8
Option B: Outside Yagi Antenna
Before installing a Yagi, or directional antenna, note that the antenna
should be mounted on a pole or pipe (not provided), at the highest possible
location and mounted horizontally, aimed in the direction of your nearest
cell tower. To nd the location of your carrier’s closest cell tower, go to
www.antennasearch.com.
Ensure that the mounting area has at least a 12-inch radius clear of
obstructions and other radiating elements and orient the antenna with the
drip hole at the bottom.
Once you have identied your install location, assemble the u-bolt, bracket,
nuts and washers onto a pole or pipe (not provided) as shown in the
illustration. Keep the connections loose enough to allow the antenna to
rotate until the optimum direction is found.
Once the outside antenna is secured to a pipe or pole, connect antenna
to one end of the provided RG6 cable and tighten the connection. Run the
cable along route to planned location of your booster.
Installation
Outside Antenna Assembly
Nut
Washer U-bolt
Bracket
Drip Hole
RG6 Cable
Cable
Planned
Booster
Location
Outside
Antenna
min
i
mum
2
5 f
t.
sep
a
rat
i
o
n
Omni Yagi Antenna Install Illustration
Installation
Step 3. Place the Booster
Place the booster in a central location where signal is needed and at least 25 ft. from the outdoor antenna location.
When placing the booster, note that further separation between the booster and outside antenna will increase
booster performance. Connect the open end of the RG6 cable from the outside antenna to the booster and tighten
connection.
Please note that the performance and range of your
booster depends on three factors:
1. Signal strength at the location of the outside antenna.
2. Interior building materials between the booster and
your mobile device.
3. Distance between the outside antenna and booster
(while at least 25 ft. separation is recommended,
further separation will increase performance).
Note: Fixed stations operating in the 1710-1755 MHz bands are limited
to a maximum antenna height of 10 meters above ground.
This booster should not be used near open re or ame. Storage
and transportation: Store and place in non-extreme room-
temperature and dry environment.
Step 4: Connect to Power
Once the booster and outside antenna are connected
and in place, connect the power cord to the signal
booster and plug into a power outlet.
Note: This booster is rated for 5-15V input voltage. DO NOT use the
booster with a higher voltage power supply. This can damage
the booster, cause personal injury, and void your warranty.
Step 5: Enjoy Boosted Signal
Place a call in the room where the booster is located to
conrm that your phone is receiving a boosted signal.
Remember: Bars are not always a reliable measure of
signal. The best way to conrm signal coverage is the
ability to place and hold a call.
Placing Booster and connecting cable
Connecting the Power Supply
10
IF YOU WANT TO IMPROVE PERFORMANCE
• Identify a location outside that receives a stronger signal and move the outside antenna to that location (higher
is usually better.
• Increase the distance between the booster and outside antenna.
• If using an omni outside antenna, upgrade to a directional yagi antenna that can be aimed toward your closest
tower.
Please Note: Changes or modications not expressly approved by SureCall could void user’s authority to operate the equipment.
LED INDICATORS
LED
Position
LED
Color
LED
Condition
Indication
Left Yellow Flashing Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.
Right Yellow Flashing Automatic Gain Control (AGC) is preventing oscillation.
If this happens: Increase separation between outside antenna and booster to optimize
performance.
Left Red Flashing The booster is receiving too strong of a signal which could cause the booster to automatically
turn o.
If this happens, relocate the outside antenna to a location where the signal is weaker. If using a
Yagi outside antenna, turn in small increments away from cell tower until Red ashing stops.
Right Red /
Yellow
Alternately
Flashing
Booster function has shut o to prevent oscillation.
If this happens: Increased separation between the outside antenna and Flare booster is needed to
continue proper operation.
Booster LED Diagram
Left LED Right LED
Power LED
TROUBLESHOOTING
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283
LED Indicators & Troubleshooting
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